I had Spectrum when I first moved into my Integra Woods apartment in Palm Coast. I work remotely…read moreand within the first month or 2 there were several outages, one lasting the entire day. This caused me to lose hundreds of dollars. When I called I was told they don't guarantee service and offered me $4. When I pushed back they offered $13. I ordered a mobile internet box with Verizon but it came late which was a few days after my billing cycle. Ergo, I was charged for a whole month which was close to $200. The complex has since raised our rent $80 for bulk Spectrum service. I can't afford both and I wasn't given a choice so I'm using Spectrum again. I had hoped they upgraded their service but to my dismay it seems worse, perhaps because the entire complex is using it. I can't even enjoy TV on my time off due to constant lag and buffering, I'm constantly having issues with my work....these people make enough to fix the issue but there's not many other options in this area so I guess they don't have to.

Had trouble navigating couldn't fast forward thru commercials didn't catch on with the DVR…read moreI guess I am used to AT&T probably my fault just didn't like it

Charged us a full months service for 2 days after we canceled our contract, would not pro-rate…read more We dropped them because the service was terrible, the customer service was terrible, and we have seen 3 price increases with a steady decrease in service quality. After we dropped them they offered a new contract at half the price... which only means, they are screwing everyone! Spectrum is the absolute worst company. Do not use them. Vote with your money and make them hurt.

I came over to Ormond for a vacation and litteraly at the start of the University of Florida game…read morethey cut off all the ESPN channels. None the less I am thank full I can stream my any where.

Kudos to Spectrum for working tirelessly to solve a problem with my service in record time. One of…read moremy neighbors decided to get AT&T and because I live in Florida, and because they bury our cables underground AT&T cut my Spectrum cable. I called Spectrum and they immediately came out, confirmed that my cable was cut and tried their very best to put a Band-Aid on the problem until someone could come out and run permanent cable. Sadly, the Band-Aid did not work and within five minutes of my technician leaving my cable was out again. I called and Spectrum sent someone out this morning. And in two hours. My cable was back on. Cable companies get a bad rap for a variety of reasons. I can say without a shadow of a doubt that in the four years that I have had Spectrum, this was my first call to them, and despite it not being their fault, they were amazing.

Knowledgeable efficient courteous. To save time make an…read moreappointment. ...................

Not a good experience. Wait time was at least three hours, but no updates while you're waiting. No…read moregreeting when you enter and no instruction on how to get on the waitlist. It's just a hot mess! I made a reservation, several cities away to avoid the mayhem. Do not recommend!

Discontinuing service is a nightmare. Returned all my equipment to the orange City store for them…read moreto refuse to give me a receipt or a confirmation number. Clerk stated I would get an email stating equipment was returned. I got a email stating I needed to return the equipment. In calling the number, the customer service rep stated there is no record of equipment return. I was instructed to drive to the store. I no longer live in that area. I was warned that Spectrum will do this and the informants were correct.

I had a phone to be transferred from ATT, and an apple tablet to purchase. They made it easier…read morethan staying with ATT and getting a new person to pay billing with ATT . I spent 4.5 hours with ATT. SPECTRUM took care of me in 15 minutes from start to finish. AND it was cheaper!

The CS phone reps are idiots and pathetically incompetent. I spent three hours over two days with…read morenearly a dozen reps (including TWO hangups) and not one of them was able to do a simple transfer from one room in a facility to another. The tech (5 stars to him) finally had to resolve it by adding a new box to the account, leaving me to return two boxes that couldn't be moved because someone screwed my account up so badly I couldn't get anything done without having to go IN-PERSON to a store. I can't wait until I have to go to the store and watch how badly the store reps screw up. They're lucky they have a monopoly in the area because no sane person would ever put up with this level of nonsense.

I contacted MTS to improve my home network speeds. Our home now has several internet users and I…read morework from home until further notice - the wifi just wasn't cutting it and wifi extenders and mesh systems weren't delivering quality internet to all corners of the house. Tony was very responsive to my needs and listened to me about what I was looking for. We discussed several options, pricing, and expectations before settling on a MoCA network - something I wasn't even aware existed until he brought it up. Since I had already cut the cord from Spectrum, had existing coaxial wiring, had installed a HDTV antenna in the attic, and my home was a 2-story home, it made the most sense. I did some research and hooked the antenna up to an Amazon Fire Recast to free up more coaxial connections for later MoCA use. Tony provided some equipment options but recommended we use my existing wireless routers before spending more money - awesome news to hear! His installer, Eric, arrived on time and stayed until the job was done. Eric even worked to make the system a clean looking install and made a new connection closer to one of the desks for us. We did have one adapter fail after a few days (defective unit) but Tony brought out the new adapter personally and stayed to ensure it worked correctly. The price was reasonable and the results are exactly what I was looking for. I'll definitely call Tony back for any of my future home entertainment needs!

Hired MTS to install new 77" TV and Sonos speakers. They worked well with my renovation contractor…read moreto coordinate implementation. They made multiple trips for design, inspection of contractor's work, pre-set up and then implementation. Caleb came for pre-set up and implementation. Will for implementation. Both were personable, knowledgeable and extremely helpful. Would highly recommend.

After experiencing some intermittent interruptions in our internet service I did some troubling…read moreshooting to isolate the problem prior to contacting Spectrum our internet provider since I own the router. The results showed it was the cable modem which provides connectivity to the router so I contacted Spectrum and was given the choice to schedule a cable technician or swap out the equipment myself at this location. Upon arriving here I read the Covid-19 protocol posted on the door prior to entering, the store appeared very clean with social distancing measure in place on the floor and a hand sanitizing station just inside the door. There is an electronic sign in tablet which I noticed the couple that entered in front of me ignored - I read the instructions and checked in noting the purpose of my visit. Although there were a number of customer hanging out that arrived ahead of my name was called just a moments after checking in using the tablet. I walked to the counter with my old cable modem in hand and the was only asked that the reason for my visit today was to exchange equipment - I nodded yes and the process began after he checked my ID after a few scans with the barcode reader we made the exchange and I was on my way. Yes it was simple and a pleasant experience - note to file: you must have a new modem activated by the service provider after making the connections when returning home. The new modem contained no instructions and the guy waiting on me never explained this so I'm deducting one star, this could cause a little heartburn to a novice...

I canceled my service due to moving to an area where Spectrum does not have service. I canceled my…read moreservice over the phone with Anthony out of Orlando. Anthony told me to return the equipment to a Spectrum store and was kind enough to give me the closest location which was this store. The next day I received an email saying to return my equipment to a Spectrum store. Received an email as well to Return it to the spectrum store. Several texts too saying return equipment to a Spectrum store. So that's what I did. So on October 20, I went to your store. The agent that took my equipment said he couldn't give me a receipt for the return Because my service was canceled. He said I had to return it to a UPS store. I said no, I'm going do like Anthony, the emails and the texts told me. So what I did was, I took pictures Of the equipment Sitting on the counter with proof that I returned the equipment. I was not going to go out of my way to a UPS store plus I was instructed GO TO A SPECTRUM STORE TO RETURN YOUR EQUIPMENT . I am reading other others saying they encountered the same problem. Ok, so how about this Spectrum store contact corporate headquarters and tell them to instruct the person you talk to over the phone with when you want to cancel your service to return it to a UPS store. In addition how about not sending emails and texts to return it to a Spectrum store!!!! Solves the problem. Oh and by the way just received more emails on October 23 and 24 Reminding me to send my equipment to a Spectrum store. Come on guys simple fix for future reference:SAY, TEXT, EMAIL RETURN TO UPS this will help others too.

Switched from AT&T for our mobile service as their rates have skyrocketed. Ruschell, the customer…read moreservice rep, was very knowledgeable, efficient and polite. We also have Spectrum as our internet provider and cable television. Whenever I do have to contact their customer service department I am always greeted by a pleasant and helpful rep.

WARNING: Sneaky "Bill Cramming" Tactics under "Free" Promotions!…read moreI am writing this review to warn my neighbors to inspect every single line item on their monthly statements. Spectrum is engaging in deceptive billing practices, specifically a tactic known as "bill cramming"--adding paid services to your account without your permission. A few months ago, I called to set up Internet and TV services. The sales representative told me I qualified for a promotion for a "free mobile service line for one year." I accepted the free line. What they CONVENIENTLY failed to mention, and what I never authorized or gave permission for, was that the agent snuck a paid monthly "Mobile Insurance/Device Protection Plan" onto that supposedly free account. Because I was told the mobile plan was 100% free, I didn't notice the hidden, unauthorized insurance surcharge for six months. When I finally caught the charge and called customer service to voice my concerns, things got even worse. Even after escalating the call to a supervisor, Spectrum flat-out refused to issue a full refund for the charges their own agent fraudulently placed on my account. They would only credit back a single month. Essentially, they got caught adding unauthorized fees to my bill and told me I could only have a fraction of my money back. Since Spectrum refuses to take accountability for their deceptive trade practices, I have officially filed formal corporate billing complaints with the FCC and my State Attorney General. If you are signing up for their "free" promotions, check your bill immediately. They will sneak unapproved charges onto your bank draft and then hide behind their "corporate policy" to keep your money when they get caught. Absolute scam behavior.

We hired Satellite Services to install several TVs in our office, and they were absolutely…read morefantastic from start to finish. They showed up right on time, quoted a fair price, and delivered excellent service throughout the entire job. The team was courteous, efficient, and clearly knew what they were doing. Everything was installed cleanly and professionally, and they made sure we were completely satisfied before leaving. If you're looking for a reliable company for TV installation or security cameras, look no further. We'll definitely be using them again for future projects. Thank you! Capstone Construction Services

Ronnie is amazing! He installed cameras all around my house that work perfectly and his price is…read morefair. He also fixed all my TV and WiFi issues.