Charged us a full months service for 2 days after we canceled our contract, would not pro-rate. We dropped them because the service was terrible, the customer service was terrible, and we have seen 3 price increases with a steady decrease in service quality. After we dropped them they offered a new contract at half the price... which only means, they are screwing everyone! Spectrum is the absolute worst company. Do not use them. Vote with your money and make them hurt. read more

I came over to Ormond for a vacation and litteraly at the start of the University of Florida game they cut off all the ESPN channels. None the less I am thank full I can stream my any where. read more

My eDSL service in a remote part of Maine is faster UL/DL on average on any given day than Spectrum Internet is on a good day.

This is the new Spectrum location by Aldie's grocery store and Granada. They have closed the one over by Gold's Gym and Granada. This one is definitely designed more for trying to sell you cell phone service. Still the place you come to for all your Internet, cable, home network needs as well. Make sure you sign in when you step into the computer screen as there is nobody helping you until you were called. read more

I was told to go to store to change service from old homeowner to me. They said they could disconnect old service but not start new service and I'd have to call in to activate new owner Or fill out paperwork and mail it to Riverview, Florida. I had bad receiver to return, they wouldn't take it, said I had to go to ups store to return it. total waste of time visiting this store and very snarky employee! read more

People rag on cable companies all the time, but these people do their best to make it as pleasant and easy as possible. I have never had a problem here and I don't think I'm the only one. People would rather go on kinetic to complain, but not to pay these guys a compliment doing what must be a tough job sometimes. read more

Had to make two trips to get new modem After being on phone with customer service for two hours. Staff are argumentative and not helpful. Spectrum robs you of $$. They do not care for their customers. Tried to tell me my issue was Apple related and I needed to call Apple. Anyone have Volusia county recommendation for internet? Do not use Spectrum. read more

Worst cable company. They lied to us on multiple occasions. Mislead us by saying they are doing something when they weren't. Made us go to their store to exchange equipment when there was nothing wrong with it to begin with. Their phone support had a tech call the landline which was just reported as being offline. After being told during multiple conversations with them that there were no outages in the area, one of them finally admitted that was in fact the issue!! Now going on 4 days we are still without service!!! read more

2nd time this week Spectrum is down. Each occurrence was approximately 3 hours according to their system. If you have a good alternative, go there! Cannot recommend Spectrum, worse internet provider I've ever dealt with. read more

I have been without phone connection for 5 days even been to office 3 times. Still no mobile connection. I can't call out and no one can reach me read more

Dee is an amazing customer service rep. He was patient, friendly, honest and most importantly he was effective. Give this man a raise!

Worst customer service I have ever experienced with a business. A customer for 20+ years meant nothing. A year of service issues, many technicians at our home, countless visits to their store and recorded calls of 8+ hours of our time over the past week alone and no one on the phone or in-person ever really took the time to take care of the problem. Always had to call back and get more excises. They did take the time to try and sell other products. If you have ANY other option besides this internet/cable "service" provider, use it, but would NEVER recommend Spectrum. In short, if you ever have an issue with their service, do not expect them to fix it! read more

I've been a customer for 20 years since it was bright house. The cable was always expensive, but you had few choices in my area, then came spectrum. I subscribed to cable and Wi-Fi, but had to drop cable, I don't watch tv like that. When they added mobile service, I figured I'd try it out and just consolidate my subscriptions. This is hands down the worst mobile providers. Their sales tactics are sneaky, and unreliable. I'm so mad about this, I've decided to drop all services from them and take any other thing, I don't care. Do yourself a favor and use anything besides spectrum. read more

Horrible service and customer service! I have had to have a technician come out 5 times to fix my tv and internet service and it still isn't working right. My tv pixelates, freezes and doesn't respond at times. Now my internet is ridiculous bc I pay for 400mb and each time I do I speed test I get 84-107mb! Not even close. So I call asking them to do something or I'm going to cancel services and all they say is I don't see where you have given us a chance to fix the issues. I will send out a technician but that is it. I told them I'm moving in a week so it wouldn't help and is there anything they can do to keep me as a customer and she said no they aren't willing to do anything else. That is horrible customer service! read more

Most rude and unhelpful to cable customers. Spectrum should focus more on cable, internet and home phone...this shop is only for selling phones. I was told to bring my equipment in to turn it in. I was met with an angry woman saying they won't take it...then she changed her tune a bit. Said they will take the equipment but don't give a receipts, store policy. It was BS. So I took pictures of the equipment and her. I did get a call from the manager trying to smooth things out....spectrum needs to downsize or have different departments with willing CS reps. read more

we were customers of Verizon for over 15 years, and yesterday went to this store to switch our mobile service. The store was clean , organized , and the staff in general was friendly and welcoming. The representative that worked with us ( Brett ) went above and beyond , going so far as to clean my husbands defender case ( he works in the dirt ! ) just because !!! We were completely happy with this visit , and our switch ! read more

Can anybody get this letter to the CEO of Spectrum, Thomas Rutledge? Dear FL Attorney General Ashley Moody: In the summer of 2018 I received a late notice on my Cable bill. I do not pay the cable and never have. It is included in my Home Owner's Association (HOA) fee. I had internet service and a phone through them (was Brighthouse, is now Spectrum). All I can figure is when Spectrum bought Brighthouse there was a glitch in accounting. Long story short they have been paid, twice on their fraudulent billing. One time, was when I had my ex-husband intervene, humiliating as it was. He is an attorney and an Administrative Law Judge. He got tired of talking to them and actually paid them off AGAIN, over $100 in Nov or Dec of 2018. They said the account was paid in full. The following month I received a bill saying I owed a late fee. So the end of Dec 2018 I cancelled my service to Spectrum because I was tired of their creative billing and them telling me everything was fine and then increasing the bill. They said they couldn't cancel my tv service because it was paid through the HOA association. All I can figure is they have 10 million customers in FL alone. A mistaken $5 late fee on 10 million customers, in the state of Florida alone, is $50,000,000 for 1 month. Multiple that by 12 months and well, that is a lot of money. The HOA has always paid their bills too. However my cable service was turned off sometime in the last 6 months. Then they said it was activated in Jan and then deactivated in Feb. (I was never notified of this and gave never gave them permission to cancel it or reactivate it.) I asked who authorized both of these actions and they would not tell me. And then they came out to my condo, twice, during the Coronavirus Pandemic stay at home unless vital services and started threatening me for money. Guy at door said I was going to owe thousands of dollars if I didn't pay up. This is coupled with the fact I have always requested a paper bill. They seldom come. The one's I have received all say they owe me $1.78. After this last fiasco of dealing with them, I finally spoke to a woman last week named Faith, (suppose to be a supervisor there) and she said it did look like an error on their part and she would clear the error up. Then I received an email from them saying to check my internet for billing statement. I am exhausted and need help in their fraudulent and corrupt practices. I will drive to Tallahassee to assist you in stopping the fraudulent billing by this company. I am at my wits end. They currently want $422.95 for a service that was cancelled in 2018. My credit in all credit bureau is over 800 which not a lot of people can say. This is because I pay my bills. This situation with Spectrum serves needs intervention now. If they are doing this to me, can you imagine how many people they do this too? Ironically, there is no one you can go to in person to discuss the situation. The clerks in the store fronts say one thing and then the opposite happens. I don't know if they think it is funny, or if they are getting a commission for bilking customers or what, but I need help in clearing my name. Thank you in advance for any assistance you may help me with in stopping this Corporations fraudulent practices. Sincerely Terry Heisler CC: CEO of Spectrum Thomas Rutledge President Donald Trump Rudy Giuliani Gov. Ron DeSantis U. S. Senator Rick Scott Fl Senator Aaron Bean Lieutenant Governor Jeanette Nunez Senator Travis Hutson Mayor Bill Partington City Commissioner Rob Littleton Commissioner Dwight Shelby District 4 Representative on the Volusia County Council Heather Post Volusia County At Large Representative Ben Johnson Volusia County Vice Chair Dr. Fred Lowry Volusia County Manager George Recktenwald Better Business Bureau Florida's Consumer Protection Agency read more

The worst company ever. Worst customer service. Inability to handle simple requests like closing accounts and transferring account when you move. Also company has issues in losing your account information. I closed an account 4 years ago and moved. The Svc Rep told me I was paid up when I moved. 3 years later I got a derogatory report on my credit report. I still had a the email address open and same phone number. They never sent me a bill nor contact me about. Even after I paid the bill in full Spectrum continued to report my credit negatively. I was able to successfully get their mistake corrected. Then all of a sudden inexplicabley they started sending me bills for the old address via email 3 months ago with a zero balance. Called their billing department and I was told it was a mistake and they would handle. Got another bill and I was told they have no record of me being a customer prior to 4 years ago! The most incompetent company ever. If my credit gets dinged again for a bill I've already paid. I will contact an attorney to get it resolved read more

This is the worst cable company imaginable. They raised our very basic tv/internet/phone service rates to way over $200/month. I finally canceled the tv service and went with youtube tv: we're very happy with that. However, our Spectrum internet service has become extremely unreliable. It goes down at least once per day and last night it went down 3 times, taking 10-15 minutes to reboot each time. To reach a Spectrum-human to complain about any problem requires spending an inordinate amount of time in their computer hell before it will allow you to talk to a human. Find another company for tv/internet/phone service. read more

Spectrum is the most incompetent company on the face of the planet. After 10 years of phone service we had none starting yesterday evening. Two techs showed up to repair phone. After hour and a half they left telling us we'd have phone service within 24 hours due to mess-up at headquarters removing our phone number from their system. If stupid was criminal we'd have a jail full of Spectrum employees. ABSURD! read more

Our family was a faithful customer for more than two years. When, in an effort to save money, we cancelled our service, we were informed that we would be charged for a full month even though we cancelled in the first half of the month. Apparently Spectrum feels justified in hiding behind their new policy and casts all care for customer support aside. Buyer beware. I can not recommend this company. read more

Spectrum is the worst company ever. I asked them how I could lower my monthly bill lady December. I was told to close my husband's account and reopen one in my name. This would give me a new customer promotion. Now mind you, they told me to do this. The following month they did send me a bill in my name but also said I had to pay the bill in my husband's name because we disconnected his service in the middle of the cycle. They wanted me to pay almost $300. It tools me months to clear this up. Also at that time they said my promotional rate would last for two years. Now they are telling me my cable will be going up $30 in December. I told them when signed up for this it was guaranteed for two years. They said they don't do anything for two years. Will change providers and never go back to them read more

It has taken six (6) phone calls to Spectrum get someone to help me. Some unknown person fraudulently used my phone number (that I have had for 13 years) to set up an account and have service installed. It has been difficult if not frustrating to get someone to understand: (1) I do not want to reschedule an installation; (2) I do not have an account with Spectrum; and (3) I want my phone number deleted from the account it is currently linked with. I On the last phone call a woman named Rhonda in the Buffalo office promised to delete my phone number from the account. read more

I just lost a hour of my life on hold trying to get info about moving to a new address. Your telephone tree, your excuse is due to the volume of calls and demand. wait time may be longer. HIRE more help! When you decide you want my business and your willing to be on hold for a hour. give me a call. read more