I purchased an inexpensive ($27) pool cue package about two weeks ago and have only played 5-6…read moregames with it. The upper portion of the cue established a rattle of some sort. Each time I hit the cue ball it was thought there was a split in the wood or something was loose, obviously a defect. I went in today to the Moses Lake store to exchange it, possibly upgrade it. I talked to the polite counter person who said they would need to call a manager to the front. While waiting I went back to see if there was another one like mine. There was not so I decided to upgrade to a significantly higher quality set, $90. I got to the counter to finish the return and new transaction only to be informed by the manager on duty they do not take returns on pool cues because they are like baseball bats, an "impact" piece of equipment, store policy. Their return policy on their website clearly states no returns on bats and to refer to the "in-store policy" which there was a link to. That policy further defined non-returnable items, nowhere mentioning pool cues. I explained that I was about to purchase something of far greater value with a higher profit margin, to which the manager said "I would get in trouble if I allow this return." I asked for the next level of management's phone number, to which he provided me their corporate customer service number. I then asked for the actual store manager's name because I want to speak with someone locally to resolve this issue, which I got but they are not in today. In the past three years I have spent about $1,000 on merchandise in this store. Seems a shame to lose a customer over an unpublished return policy and $5.00 profit when I was ready to spend far more than that. I'll let you know how it goes.

Prices might be good but the customer service sucks. You can be in the store for over 10 minutes…read moreand not have a single employee ask if you need help or even greet you. If your purchase requires someone to retrieve something from the back, like a pair of shoes, forget it. It's not gonna happen.

Horrible experience. The clowns behind the gun counter are clueless. Some of the worst customer…read moreservice ever. When I spoke to a front end cashier, she said she wasn't surprised at my comments/ concerns. I don't k ow how this business is still around. I've been in numerous locations. Their service, supply, and customer service simply sucks. I'll never go back.

Nice large store, but selection of some basics is very limited. Also they may carry only few of…read moresome items. I always walk away either empty handed or with not enough. It seems like they are afraid that they will sell too much. Typical problem for big businesses run by corporate office.

I purchased shoes last week. I am an older man and Andrew assissted me in everyway possible. He…read morespent over 30 minutes with me and explained all about Sketchers in full. I felt very blessed when left the store and would recommend them to all my friends. Thank you Andrew for all the help you gave me. The shoes I ordered came in 3 days and fit perfectly. I am a very happy customer. Jerry Vanden Bos and Paula Vanden Bos PS...thanks for being so kind to older folks.

I bought two pairs of ankle boots that looked great in the store! I tried them on and walked in…read morethem for about 3 minutes. They looked and felt great. I took them home and put them on for about 5 minutes. When I put them on the next day, both pairs were so uncomfortable that I could not wear them. The lining was already pulling up, which can be fixed easily, but there was something so hard underneath that I couldn't stand it. I pulled up on the part of the lining that hurt, and the screws that hold the heels on were coming out. This, I cannot fix. They were on sale so cannot be returned, but wow, I sure expected them to last more than 8 minutes! I was going to go back there because they had a good selection, but never again. It's not worth the risk. I would give them ZERO stars if I could. OH and another thing. They have their own card, like all stores do now. I'd never been there before, so they gave me my first card and said that all I had to do was sign up online and this sale would be on there for rewards. This did not work. I contacted the website, and they said that the card had been discontinued for lack of use! I explained over and over that this was a brand-new card, that I hadn't even taken it out of the brochure yet, but they would not listen. they said they were going to send me a new card to "start over with" but once it arrives, it's going in the trash, where this store belongs. Maybe other stores in other towns are okay, but not this one.

Everything is ridiculously over priced. Saw online that they had a pair of shoes in store I had…read morebeen wanting so I came down at 830 and wandered around the shoe department until about 850 and NOONE came to check on me up until about 858 when I was already walking out a lady rudely asks if I needed help because they were closing in 2 minutes. I said no I didn't find what I was looking for I stood around by the shoes for almost 30 minutes but thanks anyways. She then " escorted me " to the door like what?? was I gonna book it back in? Nooooo Not to mention the shoes are so unorganized everything is mixed up. Idk why I keep coming to this store I leave disappointed and empty handed every time but hey at least my wallet is still happy. I'll just order online directly next time. Thanks for reminding me why I hate going in store!! ZERO out of ten I do NOT recommend!!

They took out the one decent department this store had, no more fishing stuff at all..read more

Ellenburg and Jerrol' - it is a must once a year for me. An Alum of CWU - it's my reminder of what…read moreto celebrate from my past; and an experience that conti urs to shape my present and future! Jerrol's continues to show out when it comes to retro gear, fun trinkets, and ultimate shopping for specific needs to comolete your college needs! You need to make it your next stop! Onward!

Jerrol's has a complete line of hobby products. Scale models, RC cars and trucks and also rockets…read more The gentleman there was very instructive on the rocket information I needed to get started. I'd never done it before. He suggested an alternative to my original selection of products which ended up saving me money. Jerrol's also has a nice selection of foods, products, art supplies and much more. Its a small town feel type of establishment and everyone so far has been informative and friendly. I go way out of my way when passing through to stop in.

I was in your East Wenatchee Store, when I was standing at the gun counter. I was waiting my turn,…read morewhen a redheaded employee with a beard took a gun from the case went to the computer to check inventory. While he was at the computer he pointed the firearm to his right. He pointed the firearm at me and the customers that who he was helping. I commented that he had just flagged me with a firearm. He shrugged his shoulders and kept on walking. He didn't apologize or say anything. It was the most disrespected i have ever felt in the store. Anyone that is handling firearms, with a trigger lock or not, should know the universal firearm rules. 1. Treat all firearms as loaded and always point in a safe direction. 2. Never point a firearm at anything you don't want to destroy or pay for. 3. Keep your finger indexed until you have sights on target and you have made the decision to fire. 4. Know your backstop and what lies beyond it. Your employee violated universal rules 1,2, 4. I don't know the condition of the firearm. I know that I was looking at the muzzle and that he was pointing toward the other customers and toward the corner of the store. This event occurred at approximately 1315 hours. You can review the camera footage and see what I am talking about. I also spoke to the fishing manager about the incident. I was very upset at the lack of respect. A simple sorry would have sufficed. I have Hunter Education Students that are better at muzzle control then this associate. I recommend he be fired for violating the firearm rules. If he has done it once, I am sure he has done it multiple times. I am not going to let this rest. This is not the way people need to be treated.

Staff in firearms is, at best, mediocre!! Not very knowledgeable! I only buy if I can't find it…read moreelsewhere. Very little ammo selection in store. You have to order ammo many times

Staff here is fantastic! Came in during the Farmers Market and saw their sale for hiking boots and…read moreLOVED the prices on their clearance! Selection was excellent too! Hubby found shorts he loved, which was perfect as the sun and heat was coming out and he hadn't packed any for our Parents/Family Weekend at CWU. They have a great seasonal & recreation selection of a shop similar to a small REI in downtown Ellensburg. Highly recommend!

Ben was just amazing!! He was SO patient, kind and knowledgeable and really took his time helping…read moremyself and my partner find affordable used ski gear. With customer service like this we will definitely be back!! Thank you Ben.

We rented e bikes to ride on the ski hill. They had just got their ebike in and had to put them…read moretogether for us. Happy to do it. Even put together an extra one for me so I had two choices of bikes. They let us do a have day instead of a whole day . They let us keep a change of clothes there. They we so helpful and friendly. We will definitely do that again. So much fun and they made it easy. Since we were able to do a half day it was cheaper then the other place we checked.

Der Sportsmann is always one of our first stops in Leavenworth, because my wife continually loses…read moreher gloves, and we end up buying a new pair here immediately upon arrival! What was once a minor inconvenience has now become both an in-joke and a holiday tradition! The apparel and accessories here are all high quality, stylish, and reasonably priced. Everything from coats, shirts, pants, thermals, boots (snow & hiking), hats and everything else you would need to bundle up in the snow can be found here. Additionally, all manner of sporting goods, from knives to canteens, survival goods, fishing gear (rods, tackle, etc), skis, snowboards, sleds (great for that awesome sledding hill in Front Street Park!) are available here as well, making Der Sportsmann your one-stop shop for all outdoor odysseys and endeavors in the Leavenworth area!

This boutique specializes in women's clothing and accessories. I saw plenty of lovely tops and…read moredresses and pants, as well as purses and totes and jewelry items. I'd say this shop caters most to women in their 30's and older. The quality of clothing was high, both in materials and craftsmanship. As a result, the prices of clothing here was also quite high. You get what you pay for, I suppose! The store itself is pretty and well laid-out. There's an open plan here and it's easy to walk about and explore the various clothing racks and displays. The dressing rooms in the back looked quite nice, too. The lady who works here was very pleasant and we chatted a bit. I was surprised that they didn't have any business cards when I asked for one, though (I keep business cards for future reference, and also to help me when I write my Yelp reviews!). For the most part, though, this was a nice store to explore, with higher-end women's ware. I would definitely check back here if I lived nearby to see when items went on sale.

Great clean gym lots of equipment to choose from open 24/7 to accommodate your schedule on times…read moreyou want to go to the gym reasonably priced monthly membership for the month having 24/7 access

Was in the area for work and was in need for a gym. I called other gyms in the area and Evolve…read moreFitness was the only gym that picked up their phone, I asked if they had a day pass and they did which is perfectly priced. I came in and everyone was very nice; equipment was clean and very functional. If i lived in the area i would 100% get a pass here.