Everything is ridiculously over priced. Saw online that they had a pair of shoes in store I had…read morebeen wanting so I came down at 830 and wandered around the shoe department until about 850 and NOONE came to check on me up until about 858 when I was already walking out a lady rudely asks if I needed help because they were closing in 2 minutes. I said no I didn't find what I was looking for I stood around by the shoes for almost 30 minutes but thanks anyways. She then " escorted me " to the door like what?? was I gonna book it back in? Nooooo Not to mention the shoes are so unorganized everything is mixed up. Idk why I keep coming to this store I leave disappointed and empty handed every time but hey at least my wallet is still happy. I'll just order online directly next time. Thanks for reminding me why I hate going in store!! ZERO out of ten I do NOT recommend!!

They took out the one decent department this store had, no more fishing stuff at all..read more

I went to the East Wenatchee store yesterday looking for gardening hand tools--weed puller, hand…read morespade for potting, hand claw for tilling. I couldn't find anything because the store does not have signs on the isles. I returned to the cash register and asked the lady where the garden supplies are. She didn't know, but called a co-worker to help me. The co-worker said they don't have small hand tools...they only have large tools like shovels. How can a store specializing in gardening supplies not have hand tools?!?! I settled for a bag of blue Diamond Cat Food because it was a ripped and repaired bag for 20% off. The gal at the register couldn't find the QR code so had to call for the same co-worker, who in turn went to go to the cat food section to find the price. Finally, with the 20% discount, I paid the same price Walmart charges for the exact same product. The whole experience doesn't say much for this store. ----------------------------

This place has a lot of great items. The selection is pretty vast. The value can be good if you…read moreknow your prices and be careful of the bate and switch. They have racks of items on sale but mixed in every sale rack are items that are not. The signage is not clear about the sale. You might think the item is $29.99 on sale but the reality is they pepper the rack with full price items at $50. They do not apologize nor do they fix the problem when brought to their attention. All said if you have a lot of time to run back and forth to the register to see if an item is actually on sale then it's a good place.

Staff here is fantastic! Came in during the Farmers Market and saw their sale for hiking boots and…read moreLOVED the prices on their clearance! Selection was excellent too! Hubby found shorts he loved, which was perfect as the sun and heat was coming out and he hadn't packed any for our Parents/Family Weekend at CWU. They have a great seasonal & recreation selection of a shop similar to a small REI in downtown Ellensburg. Highly recommend!

Ben was just amazing!! He was SO patient, kind and knowledgeable and really took his time helping…read moremyself and my partner find affordable used ski gear. With customer service like this we will definitely be back!! Thank you Ben.

I was in your East Wenatchee Store, when I was standing at the gun counter. I was waiting my turn,…read morewhen a redheaded employee with a beard took a gun from the case went to the computer to check inventory. While he was at the computer he pointed the firearm to his right. He pointed the firearm at me and the customers that who he was helping. I commented that he had just flagged me with a firearm. He shrugged his shoulders and kept on walking. He didn't apologize or say anything. It was the most disrespected i have ever felt in the store. Anyone that is handling firearms, with a trigger lock or not, should know the universal firearm rules. 1. Treat all firearms as loaded and always point in a safe direction. 2. Never point a firearm at anything you don't want to destroy or pay for. 3. Keep your finger indexed until you have sights on target and you have made the decision to fire. 4. Know your backstop and what lies beyond it. Your employee violated universal rules 1,2, 4. I don't know the condition of the firearm. I know that I was looking at the muzzle and that he was pointing toward the other customers and toward the corner of the store. This event occurred at approximately 1315 hours. You can review the camera footage and see what I am talking about. I also spoke to the fishing manager about the incident. I was very upset at the lack of respect. A simple sorry would have sufficed. I have Hunter Education Students that are better at muzzle control then this associate. I recommend he be fired for violating the firearm rules. If he has done it once, I am sure he has done it multiple times. I am not going to let this rest. This is not the way people need to be treated.

Staff in firearms is, at best, mediocre!! Not very knowledgeable! I only buy if I can't find it…read moreelsewhere. Very little ammo selection in store. You have to order ammo many times

Stick the place we go to for outdoor and shoe needs! As we continue our journey to this location,…read morewe will add our reviews. This is the only REI in the Tri-Cities of WA state.

I came here for one thing: a sun hat that I could wear on my next cruise since the last time I saw…read moremy dermatologist, he said I had to stay out of the sun. Yea, right, on a cruise? I need vitamin D3, says me. Back to The Hat. I had a couple of requirements for The Hat. It had to be a lighter color like tan, be packable, have a drawstring so that it didn't end up in the ocean, guarantee 50 SPF protection (in case my dermatologist is reading this), and be somewhat stylish (like that is possible), plus I didn't want to mortgage the house or sell a kidney. First stop on my shopping trip for The Hat: REI. Before I could even find the hat section though, I was sidetracked by the winter sale--mittens, scarves, hats, coats. I like to do my Christmas shopping early. Name brand stuff like North Face at low prices. Handed off those items to the hubby who was busy eyeing the snowshoes (maybe he is taking up a new hobby) and continued my quest for The Hat. I knew this place would have some great choices (I checked their online selection), brands like Columbia, Outdoor Research, and REI, of course. I found one full aisle (both sides) and a sale rack on the adjacent aisle full of potentials. I eventually chose one after some consultation with the hubby. It came from the sale rack, too! While purchasing the winter gear and The Hat, the clerk asked if we had a membership or if any member of the family had one. Sure, let's try a family member's name. Bingo. The clerk explained that attaching my purchase to a membership allows me to bring the items back within one year of purchase if not completely satisfied. There are other benefits (check the REI site for information).

What a fun store! I found all kinds of gifts on mushroom foraging. They also have a ton of cute…read moreoutdoor gear. Hats, bags, gloves, etc. Several specialty items. Just a fun little shot. Stop in.

I enjoyed visiting Mountain Modern Supply Company while we were in Leavenworth for the day - this…read morelocally-owned and -operated stire offered pacific northwest-style apparel and goods, and there were plenty of items for souvenirs or for gifting. I particularly liked the Smokey Bear stuffies and the Puffin sleeves for beverages - super cute! Definitely a fun place to peruse! Staff were friendly and were readily available for any assistance. +great place for gifts/souvenirs +friendly service

Kevin in the shoe department at Bass Pro in Mesa, AZ, was phenomenal. He was courteous,…read moreknowledgeable, polite, helpful, and a great sales associate! He helped us process an online order. Helpful and 100%! Thank you.

Absolute worst customer service ever. Front manager was rude and mouthy. amd according to customer…read moreservice we called at the corporate office he lied to us as well. We will never buy another thing from that store. Looks like ranch and home and cabelas are getting all our fishing and hunting business

I would rate these guys zero stars if I could. I will never buy anything from them again. The…read morecustomer service is a joke...don't take my word for it, go ahead and try to call them right now...see if you can get anyone on the phone. HA!