I really like how the technician works on the device in view, it makes me trust them more…read more The technician was also very helpful in explaining the process which is helpful to me. iPhone 11 screen replacement took less than 15 minutes or so and was a good price!

A subpar experience, unfortunately. I was in town briefly and was excited when I saw there was a…read morehighly rated repair store nearby. Having some bad luck where I ran my phone into a fire hydrant the day before, my screen broke and I wanted to get it fixed. I called ahead of time and was told 3 pricing options based on 3 different screen qualities. I came in, settled on the mid tier screen and was told it would be 15 minutes, which was perfect since I was on a time crunch to get this fixed. Strangely the technician told me completely different pricing for the top tier screen than what I was told on the phone before I called - about $100 more. Strange, but since the mid tier screen was the same price, I didn't say much and just went with that. The technician removed my screen and then went into the back room to grab the screen and then told me "oh whoops, we don't have the screen you ordered." It might be delivered around noon, but I can either put your old broken screen back on or you can do the real expensive or the lowest tier screen. I inquired about the price of the top end screen since I was told a diff price on the phone and somehow magically oops - oh yeah, it is what they told you on the phone. At this point, do they even have different screens or do they just bait you? Are prices arbitrary?The trust was slowly eroding. Since I didn't trust them to put my broken screen back and not further break the phone (try putting a broken piece of glass back on without it cracking more), I begrudgingly told them to put on the "Apple" screen (is it really Apple or OEM?). After they were done, they had a discount posted to take some money off for a 5-star review. Seriously? They also had a sign that if you're not happy with your experience to let them know, so I opted to just be up front. I called the manager and explained the situation. He asked what I thought a good solution would be; I mentioned if they gave me "Apple" screen for the mid tier screen price, I thought it'd be fair considering that's the screen we originally agreed to, before the technician removed my screen without checking inventory. The manager baulked at my suggestion and said they'd be losing money that way. He ended up giving me a discount and said I didn't have to write a 5-star review... All in all, I thought it was a pretty poor customer service experience and since they seem to incentivize good reviews with discounts, I'd be weary of trusting the reviews for this place. The repair itself seems to be holding up fine--so all in all, I wouldn't necessarily steer clear, but just be weary and get your pricing in writing and make sure they don't remove your screen before checking inventory.

I had one of the Samsung fold 5 phones and the screen started to peel and Crack. Then, it made it…read moreso that I couldn't use the screen whatsoever. So, since i needed a new phone I still needed to have my info sent to the new phone from the old phone. Since I couldn't actually use the screen I couldn't approve the transfer. I e been to Smart Cell before and they were super fast and efficient. This time was no different. The cost was $150, and I'm not sure if it's a fair price compared to other cell repair places, but i prefer small businesses over someone like Best Buy Geek Squad. It didn't take long for the transfer, and he was able to get everything. Everything! Very happy about that. So money well spent in my opinion. Smart Cell Repair is the first place I think of for taking my electronics in. 5/5 stars

I brought my phone in to fix the selfie camera and they charged…read moreMe $50 upfront to calibrate it. When I came to pick it up he told me it needed a new camera and he wanted another $120 to fix it. He should have been upfront from the beginning and not try to take advantage of the situation. Dont waste your time with this guy, he is dishonest. I also had to change a battery but he never told me it wasnt an OEM battery but a knockoff. Every time I went to charge the phone it said unauthorized battery. Look at all of his other one star reviews!

The gentleman who helped me was incredibly kind, friendly, and welcoming. Even though he was…read moreclearly juggling a heavy workload due to another employee calling out, he maintained a positive attitude and greeted customers with a smile. His professionalism and great customer service truly stood out and made my experience even better.

My wife got a virus on her phone. After a couple of hours of failure trying to fix it, we took it…read moreto CPR Tustin. We got our usual great service at the desk and walked out with a virus free phone in just twenty minutes. They are absolutely our go to guys for anything technical.

They have the best customer service and the best prices. Their communication is excellent, and they…read moreare very detailed in their work. I highly recommend them!

I am extremely disappointed with the service and quality here. I paid $140 for a screen…read morereplacement, but the next day the screen started freezing. When I returned (a 30-mile drive), they refused to check it despite arriving 40 minutes before closing. The "6-month warranty" was useless. They claimed the screen was cracked even though I only removed the protector to help them see the freezing issue. As an Uber driver, I couldn't be without a phone, so I had to settle for a broken, taped-up LCD for another $10. That also failed within two weeks. I eventually had to go to another branch listed on their card, where a low-quality, non-original LCD was installed. The phone still freezes constantly. I have wasted time, money, and gas. I expect a full refund for the faulty parts and the terrible experience I've had to endure. Avoid this place if you value your time and money.

NEW UPDATE SINCE THE OWNER NOW ALL OF SUDDEN WANTS TO RESPOND:…read more I have the recorded phone call talking with the owner, and no partial refund was offered. Again, look at the evidence and the response. They don't take accountability for cracking the frame, let alone how they never told us about the bent in the frame. ONLY wants to respond to 1 out of the 3 issues. I will see them in Claims Court. UPDATE: The manager finally called me after 2 days, and was rude and unhelpful as well. I will be taking them to small claims court and have everything recorded, and all the evidence I need. DO NOT TAKE UR ITEMS HERE DO NOT GO HERE SAVE YOUR MONEY. SAVE YOUR SANITY SAVE YOUR DAMN TIME!!! Bought my iPad Pro 12.9 5th generation in for water damage and a faulty charging port. They fixed the water damage, no problem, and switched out the charging port and let me know that the face recognition in the camera wasn't working (okay, no big deal). The next day, the screen started to glitch and not work, so I brought it in, and that's when he said: "oh the screen also has water damage". Was kinda skeptical as to why he didn't mention that when fixing the Ipad but again, I paid for the screen replacement. Its now a month later and not only is the ENTIRE screen lifting from the titanium base and he says its going to continue to happen because the base is bent (never did he mention that when fixing my Ipad, so now Im thinking he bent it) but he also CRACKED the base where the charging port was replaced (slipped up and admitted to using a cheap part) so even if he does fix the screen. I'll have issues later on about water and dust getting inside the base (check other reviews because this happened to another customer) So now I'm sitting and waiting to talk to this man's boss, who had me call 4 DIFFERENT numbers, he's calling 4 DIFFERENT numbers, including the number you find on Google, trying to get ahold of his boss, and NOTHING. Oh, and he likes to use the excuse that he doesn't know English well and how God is gonna judge me cause he's not a bad person, but he is a SCAM ARTIST.

Very fast services. They replaced a broken USB-C port on my iPad Pro within about an hour. The fee…read morewas a tad steep and they charged tax on the full amount even though it was 90% labor but the repair was done right so no complaints. Will definitely keep them in mind next time I need a repair.

Cracked screens in corona are awesome. The owner is an honest guy. He tells you upfront the pros…read moreand cons on what could happen so there's no surprises and he does great work. I recommend this company to anybody. He's a great communicator and very honest.

Fast service and great pricing…read more My IPhone screen had completely stopped working but luckily Cracked Screens was open at 8:30 AM. When I got there, I was welcomed by the owner of the business, Luis Santos. Luis was very knowledgeable and his exceptional customer service made the entire experience extremely easy and fast. He was able to diagnosed the problem and provided a reasonable quote on the spot. After agreeing to move forward with the repair, the team there immediately started working on my phone and had everything completed in under an hour. To summarize, service was FAST and EASY, customer service was phenomenal, and pricing was great. Cracked Screens is a place I'd feel confident recommending to others and if I ever need another repair in the future then I'll definitely be coming here.

Please don't look anywhere else to fix any of your electronics. This is by far the best company…read moreI've used to fix my iPhone screen. They are the best price (especially for mobile service), responsive, kind, and quick. I highly recommend Smart Fix to anyone!!

Great service! I was skeptical at first about the quality, but the quality was amazing, especially…read moreat the price point. They were very friendly and quick with their service. Highly recommend for service.

I have had only good experiences coming here. His prices are very fair…read more They do good work and they are not sketchy or scandalous like other places I have been to Highly recommend them to fix your electronics needs

This is the fourth time I have done business with them and they always are great. They just helped…read moreme upgrading from an iPhone 8 to a 13 pro max