Michelle Lum with Royal Realty has been my property manager for the past 4 years, and I have had a…read moregreat experience as a tenant. She is very responsive, professional, and easy to communicate with. Whenever maintenance issues or work orders come up, she handles them quickly and fairly, which I really appreciate. She has made the rental experience smooth and stress-free. I highly recommend Michelle to anyone looking for a reliable and trustworthy property manager.

We just recently moved out of a property we were renting from them about a week ago. We only moved…read morebecause we were looking for a bigger place. We were hoping Royalty Realty had something available for what we were looking for (sadly they didn't at the time) since we've had the best experience over the past 4 years with them. Our amazing property manager Michelle Lum made living in one of their units such a joy. Any little issue that came up she was right there and always so helpful every step of the way. We appreciate everything they've done for us, especially her, and making our living experience so comfortable. We will definitely always check back in with Michelle for our future property needs. Thank you for the last 4 amazing years. Aloha!

I cannot say enough wonderful things about my realtor, Pam Maeda…read more From the very beginning, Pam truly believed in me and my dream of homeownership. She patiently answered my questions, walked me through the entire process, listened carefully and helped ease my worries every step of the way. She connected me with my loan officer and always knew who to pair me up with to make the process seamless. Pam consistently showed up and checked in on me, making sure I never felt alone or overwhelmed. She was there for my walk-through and on key-receiving day, which meant so much to me. Her insight and expertise on walk-through day helped me look for things that I would never have thought of or considered, which is helpful when purchasing a new home. If not for her, I would have overlooked defects or flaws that I didn't know to look for. Her guidance, reassurance and steady presence made what could have been a stressful experience feel manageable and even exciting. She was patient with me and never made me feel as though any question or concern or even emotion was silly. Pam is knowledgeable, responsive and genuinely cares about her clients. She doesn't just do her job, she supports you, advocates for you and sees the process through from start to finish. Thanks to Pam, my dream of homeownership became a reality, and I am forever grateful. If you're looking for a realtor who truly listens, believes in you and shows up for you every step of the way, Pam Maeda is the one. Thank you, Pam! You are awesome sauce!!

Excellent customer service, trustworthy professionals, always responsive...relevant data provided…read moreto help make the most difficult and significant decisions. Mahalo for the assistance you have provided to me over the years Ms. Fukumae!

Mrs. Tiffany Kekumu is the epitome of an amazing realtor. My husband and I are an active duty…read moremilitary couple. At the time of service, we were living in Kapolei- Makakilo Cliffs area. Tiffany ensured safe practice as Covid-19 was quite prominent during that time. Despite this challenge, she had great communication. This was our first time going through the selling process. All of our questions were immediately answered. In regards to working in this house, Tiffany did an amazing job with staging, painting our cabinets a beautiful frost color, and providing support for repairs for what we considered a reasonable price. Our property had one open house and multiple offers followed the same week. We were so grateful as we were looking to downsize prior to PCS'ing a few months later. If there is anyone on island that we would recommend for any realtor services, it would be Tiffany!! Her sense of Aloha, professionalism, and cheery personality will spread far and wide! She is a realtor who truly values her work and WILL 100% have everything completed in a timely manner. Thank you Tiffany!

Using Chelsey was the best direction I ever made. It was my first time buying a home and she made…read moreit the best experience. She treated me like family right away. She always answered all of my questions and was beyond the communication expectations. She worked around my crazy work schedule and helped me feel comfortable when things got stressful for me. I will be giving Chelsey all of my business when I'm ready for my next upgrade or when someone is in need of someone like her.

Chelsey is simply the BEST! She really puts in the time and…read moreeffort to help you find what you are looking for as a buyer and without pressure. Very patient and very helpful with overall strategy to guide you and make sure at the end of the day you are happy with your purchase. I realized how important it is to have the right agent, not just to find the right home, but to make sure you get it. Negotiating and getting the deal closed takes the right approach, and the right agent. Chelsey is straight forward, very knowledgeable and very easy to work with. I truly recommend working with her. I had an amazing experience. She helped me find my first home in Hawaii and it would not have happened without her. Thank you, Chelsey!

DO NOT RENT FROM SC REALTY OR FRANCES LAU!!!…read more I rented a unit at 1519 Thurston Avenue for two years, and my experience was nothing short of a nightmare. From the very first walkthrough, I suspected there was mold in the closets. I immediately brought it to the attention of the agent, Frances Lau, who insisted there was no mold present. Despite my concerns, on the initial inspection sheet, we noted a mold-like substance in both closets. As time went on, my family and I began experiencing health issues, and we spent thousands of dollars at doctors' offices and even took our dog to the vet, trying to figure out what was going wrong. We then experienced a massive leak in the apartment, which led to the ceiling being cut open and, to our shock, revealed large amounts of mold that had been hidden behind the drywall. Despite this alarming discovery, Frances Lau and SC Realty refused to take our concerns seriously. We requested that the unit be tested for mold multiple times (five times to be exact), but each time we were ignored. After no response, we paid out of pocket for a full mold inspection, and the results were horrifying--every single room tested positive for high levels of black mold. At this point, my family was already feeling the health effects of prolonged exposure to toxic mold. To protect our health, we made the decision to move out as soon as possible. However, even after we left, Frances continued to ignore our attempts to reach her. We had to escalate the issue to her boss at SC Realty, but we were still met with indifference. SC Realty then forced us to sign away any legal claims in exchange for allowing us to break the lease early without them keeping our security deposit, even though they had previously threatened to withhold it. It's clear to me that SC Realty is well aware they are renting out unsafe, uninhabitable units. To make matters worse, they raised the rent by $250 and began showing the unit to new potential tenants less than a month after we moved out. If you value the health and safety of your family, I urge you not to rent from SC Realty. This company knowingly rents out mold-infested units and will do everything in their power to avoid taking responsibility. Frances Lau, in particular, was the worst agent I've ever encountered. After speaking with other agents at SC Realty, I can confidently say I have nothing positive to say about this company. They are dishonest, negligent, and completely unconcerned with tenant safety. The sad reality is that the State of Hawaii does little to protect renters in situations like this, leaving companies like SC Realty to continue engaging in this behavior unchecked. I have documentation and test results that prove the apartment was infested with black mold. Please, do your due diligence and avoid this company at all costs.

If you ever need a property manager, contact Bryan Walker. He is the most helpful, reliable person…read morethat you can really depend and count on. Best service, highly recommended. Once, a different company broke my flood lights, and he was so kind to offer to help replace it even though it was outside of his obligations via his contracted services. He is a wonderful person and I would recommend him to anybody looking for a trustworthy and kind property manager.

Buying my first home felt overwhelming at times, but Linda made the entire process so much easier…read more I'm the kind of person who asks a lot of questions and likes to understand exactly what I'm getting into before making a big decision. There were so many things to work through with this purchase, from financing to inspections, HOA documents, insurance changes, future building projects, and all the little details that come with buying a condo. Linda never once made me feel like I was asking too much. She always took the time to explain things, give honest advice, and help me think through my options. One thing I really appreciated was that I never felt pressured. At every step, I felt like she wanted me to make the right decision, not just close a sale. That gave me a lot of confidence throughout the process. Looking back, I honestly can't imagine buying my first home without someone like Linda in my corner. She's knowledgeable, patient, responsive, and genuinely cares about the people she works with. If I ever buy another home, she'll be the first person I call. I would recommend her to anyone without hesitation.

We got very lucky with Linda as our realtor. She made the process of getting a condo very smooth…read more She was always early to our meeting times and also a great listener. It was a stress free, quick process and we are very happy with our decision. You will consider her as Auntie/Ohana by the time you are done with your search. I highly recommend Linda, you will be in good hands- Aloha

Cari was organized and thorough. Very well connected with resources that allowed our transaction to…read moreproceed even though I was located on the Mainland and the property was in Honolulu. Cari treated the sale of our condo with every bit of attention as she would a much larger, more expensive property. I am so very grateful for her professional assistance. I could not recommend her more.

Cari Tanabe is the best Realtor I have ever worked with. She is professional, knowledgeable,…read moreresourceful, organized and friendly. Since I live out of state, she took on additional responsibility to schedule contractors to make my 15 year old condo look brand new. The staging of the condo made it so appealing. I was worried that I wouldn't receive good offers during the slowdown in the market. She provided excellent comps and we were able to decide on the appropriate price. I received a full price offer within two weeks of listing. I highly recommend Cari Tanabe to be your Realtor. Thank you!

I've been a longtime tenant of one of the apartments Young Properties managed. They are a small…read morefamily-run operation. When we had to find a property to rent, we saw a listing in the newspaper way back when - we called and left a message to see the property and Sylvianne Young called us back almost immediately to show us. We took it right then and there as we were in a transition period. Throughout the over decade we've worked with them they have been nothing but kind and helpful to us when we needed things to be taken care of. The landlord/owner of the property lived in the same property as us and it was very easy to get help for any types of issues. If you stayed quiet and paid your rent on time and kept the property in good shape, they were essentially very hands off. I am writing this because the current property I'm in has been sold off to a new owner and they've done their best at letting us know in advance of any visits that needed to be done for the new owner. Unfortunately, the new owner has requested all tenants to vacate as they plan on remodeling the entire house, so this more or less forces me to end my business relationship with them as a tenant. Sylvianne is currently retiring and has handed over the reigns to her daughter, Pamela Acosta and Pamela is just as kind and patient as her mother. The entire staff that works there are great too. If you call their office you will most likely be talking to Adrianne and Adrianne has the upmost best professional service, you'll never catch her on a bad day if you call her. You don't get the sense they're trying to sell you something or treat you like just another "tenant"; they pride themselves in having loyal and long-lasting tenants and they're very local as you can get. If you find a property being sold or rented out by them, give them a call, your experience will be a lot better as a tenant than some other companies out there!

I recently moved out of rental of 5 years and I just wanted to say Thank you to Young's Properties…read morestaff Pamela and Adrianne for making my transition so smooth and professional. I'm in the service industry myself and exceeded my expectations for the amount of service they provided. If you are looking for a rental property I highly recommend Young's Properties.