They're amazing! Always on time, good communication, super knowledgeable and professional, kind,…read moreand helpful. I don't know how they get every single person so efficient and easy to work with. It's often a different person, but some of the friendliest and most helpful have been James, Dustin, Allen, Neth, and Logan. We unknowingly rented in an area with HORRIBLE cockroaches, mosquitoes, etc., and they are a godsend and will also tell you how to prevent future entry. It's $50/mo for quarterly application with a guarantee of keeping the listed bugs out. They come out for free and apply more if there's any "activity" (aka live giant cockroaches in the house in our case once) between applications too.

Not sure on which company this review should be for so I'll be posting about Pest Tech Hawaii as…read morewell as Kilauea Pest Control. I really wish I could write a much better review of this company as I was expecting stellar service after reading some yelp reviews. But here I am expressing my disappointment in the tenting crew and how they left my home with damaged gutter drains (2 out of 5). One was stepped on and completely flattened so the rain water has no where to drain out of. The second gutter drain was somehow yanked or knocked out of its position so hard that the screws holding them in place were ripped out. I understand and respect their contract stating that they have no responsibility for damage to gutters and other home property, so I'm not going to make a big deal of the 2 dented gutters. However, it really bothers me that the way my gutter drain pipes were seemingly carelessly handled. I just had those drain gutters installed 2 months ago. AND also every nozzle from my water hoses (all 3 hoses) were removed and left on the ground with the hoses not put back where they were before the fumigation. AND one of the solar panels on my security light was turned backwards. Could they not have simply turned it back the way it was? I also received a text from my not too happy neighbor on the day I was to return home informing me that my smoke alarm was blaring all night the night before. Should I have been advised by the tech that I should have removed the batteries to these alarms before the tenting? And I didn't get any courtesy notice of any damage. I simply came home to find these things on my own. Everything considered, tells me how the crew has such a nonchalant attitude towards providing excellent service. It was very disheartening because I actually loved the customer service I received with each gal I spoke with in securing this service so I was looking forward to and expecting the same kind of service I got from their office. I will NOT be using their service again. But to be completely accurate and clear, I hired Kilauea Pest Control who sent out PEST TECH HAWAII to our home. I will post this review to Pest Tech Hawaii too.

Visit #3 I've used…read morethese guys several times for some spot treatment. Excellent customer service by the lady who picked up the phone and Ace was the one who helped me with my current service. My need was a bit different - my mechanic found a dead rat in the car. I don't know how the heck it got in there and I don't want to know how. Ace came by early, greeted me, and he was just as puzzled as I was on how a rat ended up in there, but he was able to pull the thing out and clean out the area of the car it was on. Thankfully, it was in an easy to access area and he was able to safely dispose of it. I didn't want to touch that thing with a 10 foot pole - price to remove and dispose of it was very reasonable. Not sure about these other lower reviews, but this is my third time working with them and they're great.

If you want cheapest price, they'll be the cheapest. Consequently, unprofessional and very poor…read moreworkmanship. They caused $2,800 of damage to my roof and guttering after tenting my home for termites. I called their office and was told Justin Denny does not accept calls from customers. He only accepts written letters (per some girl who refers to herself as General Manager). I can reach CEO's of Fortune 100/500 companies. But you can't reach the owner of a small mom and pop local company like Absolute Termite and Pest control. My attorney is preparing documents. And by the way, I'm a huge supporter of LOCAL. As others have stated, BUYER BE WARE! AVOID this company!!! Your hard earned dollars are MUCH SAFER and with IMPROVED QUALITY at ALOHA TERMITE & PEST CONTROL! Local and reputable. ----------------------- Here is their lame response. By the way, their representative who quoted the job, trained for tenting preparedness and did the final inspection for home re-entry took pictures and was asked to communicate owner concerns and damage to owner. -------------------- Aloha, I understand your concerns and appreciate you bringing them to my attention. First and foremost, Absolute Termite & Pest Control would never intentionally damage a customer's property. Our crews work hard to protect both the structure and surrounding items during every fumigation. That said, tent fumigation requires the use of large tarps, equipment, and safety systems that can weigh hundreds of pounds and must be properly secured. Because of this, the fumigation agreement that was reviewed and signed prior to service specifically addresses conditions involving roof-mounted items, projections, attachments, and other features that extend above or beyond the roof surface. The signed agreement clearly outlines that Absolute Termite & Pest Control is not responsible for damage to items that protrude from, are attached to, or extend above the roofline, as these conditions create risks that are outside of our control during the fumigation process.

Andrew was absolutely great. He was thorough and detailed. He sprayed every corner, seam, doorway,…read moreand entranceway like he was on a mission and honestly I respect that level of commitment. He also went above and beyond by spraying proactively for roaches, ants, and spiders, and even mentioned it could help with the millipedes that have apparently decided my home is their vacation destination. He treated the drains for gnats too, which I did not even think about but now feel personally attacked by. What really stood out was that everything he used, spray, bait, and powder, was eco friendly and pet friendly, so no stressing about safety while still getting the job done. He also made sure we actually understood what to do after he left. He went over the instructions multiple times, emphasizing that everything needed at least 45 to 60 minutes to dry. Clear, patient, and thorough, basically the opposite of every confusing instruction manual ever written. Also, shoutout to the woman who scheduled the appointment, I am so sorry I forgot your name. She was amazing, super knowledgeable, clearly experienced, and mentioned she has been doing this for years and has been on the islands for something like 47 years. You can tell when someone knows their stuff and she definitely does. Regarding the cost, there was a small difference from the original quote. I was initially quoted 180 dollars before taxes with the note that paying cash would cover the taxes. In the end, I was charged 165 dollars, which was actually lower than expected. I appreciated the transparency during the visit and the final price worked out well. Overall, highly recommend. Huge thanks to Eco Smart for sending such an awesome team. If all service experiences were like this, I would actually look forward to having bugs. Okay that is a lie but you get it.

This is the only company who would treat the problem without pushing an expensive monthly contract…read more Andrew and Lisa both are excellent employees.

I never write reviews. Ever. But the way this company does business has left a terrible taste in my…read moremouth and I just feel like anyone looking for pest management should just be aware. This past December and January, I had MPM come out to treat drywood and subterranean termites at my property. They were very quick to respond when they were getting their money, got the jobs scheduled and did it. That part was fine. I was even told I was covered for 5 years for a retreatment if any termite activity was found! Afterwards, we started renovating the property and nearly everyday my contractors were telling me they were were still finding termite frass and active termite activity. I reached out to Menehune and asked them to honor the terms lf their warranty (why would I even lie to them about this?) They said the owner had to come see it for his own eyes before he would honor the warranty. Its now been nearly 4 weeks, I've called multiple times and sent multiple emails. Owner has never came. Ive emailed them picturee, no tesponse. They obviously have no intention of honoring their warranty. I would recommend any other company, I feel duped and lied too and now have to pay for a retreatment within 4 months of having my house treated extensively by this company under the promise they'd retreat it if this exact situation occurred. AVOID.

Tenting was okay, but we're definitely missing several household items. Crew obviously toyed with…read morethe outdoor bbq and gas canisters littered in our yard. Lastly, wet boot footprints on our carpeted stairs and master bedroom. Very unprofessional crew quality.

Our home inspector found 4 wasp nests in the eaves. I called several pest control companies and…read morethey had really high pricing plus would not remove the nests which is wild to me. Not only did Kevin remove all 4, he found several more, treated and removed them. His pricing is excellent. CALL HIM!!! He won't disappoint!!!

Kevin did a great job. Very down to earth and trustworthy. Knowledgeable, hard working and…read morereliable. Will definitely use him again. Wayne A.

I called them twice and they never called back. Even if they're backed up they should still have…read morethe courtesy to call and say so.

Rescued yet again by Grant and his team! I'm going on 5…read moreyears of having a very good relationship with this team of saviors! I sleep so much better at night knowing that my house is protected by NexGen!

I only got the initial inspection (which was free) but got insight on the many holes hidden within…read moremy unit that could be the culprit for the roach sightings. Sean seemed like an honest person; I got an upfront estimate on a quarterly maintenance program, but he also said the traps we already laid out could be enough to keep bugs out. He also let me know that there are other things I could do myself before committing to the maintenance program. Within a day or two I got a email with more details on the maintenance program, along with the pictures he took of each hole in my unit. So even though it had only been an initial inspection, I got enough information to be satisfied with Pest Tech Hawai'i.

Not sure on which company this review should be for so I'll be posting to Kilauea Pest Control too…read moresince they sent Pest Tech Hawaii to do the job of tenting for termites. I want to express my disappointment in the tenting crew and how they left my home with damaged gutter drains (2 out of 5). One was stepped on and completely flattened so the rain water has no where to drain out of. The second gutter drain was somehow yanked or knocked out of its position so hard that the screws holding them in place were ripped out. I understand and respect Kilauea Pest Control's contract stating that they have no responsibility for damage to gutters and other home property, so I'm not going to make a big deal of the 2 dented gutters on the house as well. However, it really bothers me that the way my gutter DRAIN pipes were carelessly handled. I JUST had those drain gutters installed 2 months ago. AND also every nozzle from my water hoses (all 3 hoses) were removed and left on the ground as is, with the hoses not put back where they were before the fumigation. AND the solar panel on my security light was turned backwards and the light panels were facing the wrong way. Could they not have simply turned it back the way it was? I also received a text from my not too happy neighbor on the day I was to return home informing me that my smoke alarm was blaring all night the night before. Should I have been advised by the tech that I might need to remove the batteries to these alarms before the tenting? I didn't get any courtesy notice of any damage. I simply came home to find these things on my own. Everything considered is a reflection of how the crew has such a nonchalant attitude towards providing excellent service. It was very disheartening because I actually loved the customer service I received from the office gals from both Pest Tech and Kilauea Pest. I was looking forward to and expecting the same kind of service from the work crew that I got from their office. I will NOT be using Kilauea and Pest Tech again.

Great service and fast results in taking care of my pest problems, and William was very thorough…read moreand did a wonderful job.

DJ was amazing!! Super friendly, courteous, and professional. He really went above and beyond to…read moretake care of our home during the storm. Right after the fumigation, he called personally to let us know there was water leaking from the roof/ceiling due to heavy rain. Since we couldn't go back into the house, he stepped in and set out buckets to catch the water and prevent damage. He literally drove to our home to help us! We were so grateful he did that for us. Thanks to DJ, we had peace of mind knowing our home was taken care of and that we'd be able to return without major issues. Mahalo nui loa, DJ, for taking such good care of our home. We truly appreciate you!!

I booked a move out treatment for my apartment 1 month in advance with Riley. He confirmed my…read moreappointment via text message but on the day of, he didn't show! I called several times and texted him with no response. Do not recommend simply due to the unreliability!

They provided effective and professional pest control services from a local company. We will be…read moreusing them in the future and definitely recommend them friends and family. Mahalo!

Jayson was very knowledgeable and professional in his work…read more He explained my problem and gave suggestions to remedy the problem. He had come to my location in the past for issues in different areas of my condo. I was also able to schedule a day/time that suited my work schedule.

Travis is friendly and went through the termite certified inspection for our duplex. I appreciate…read morehow he was very respectful using cover for his shoes before entering my home. He understands about our situation and knowing how it is important for us to submit the termite free certified inspection. We asked about having the house to be tented and love the hospitality service they provide and letting us know which area to trim our plants to avoid damage and to make sure our solar panels are gonna be protected too. My husband and I would love to continue to subscribe for services with Able Pest Management. This company makes me feel like family. Thank you for understanding our situation.