They changed the oil in my truck and didn't tighten the oil filter. Luckily, I caught it before it…read moreruined my engine. But not before it coated the bottom of my truck in oil and left a 2' oil spill in my driveway. When I approached the counter at the lube seat with a bag of oil spill cleanup, I told the guy behind the counter that this was to clean up the oil in my driveway. He smiled and CHARGED me for the bag!

I am new to the area and I needed a new battery for my car. My grandson works at this location; so…read moreI chose to go to this location. I'm so glad that I did. I had an awesome experience from beginning to end. I was greeted by Brooklyn with a kind smile and welcome and given some direction as to where I needed to go. I was then kindly greeted by Mannie, Mgr and was connected with Norman; who took it from there and made sure that my needs were taken care of. I was in and out in very little time. Each one of the above individuals mentioned, was very customer focused; kind and went over and above and made me feel like such a part of the Walmart family. I will definitely visit this location again and I will also be recommending this location to my family and friends!

Went to the Dillards outlet in Irving and was wildly impressed. I was expecting an empty store with…read morelimited options and sizes but I was 1 mil % mistaken. The store was giant! With plenty of options in styles and sizes. The prices were mind blowing! Visited the Dillard outlet in Lewisville and it had nothing on the Irving one. Definitely go to the Dillards in Irving 10/10 recommend!

I am a black woman who was treated like a criminal for wanting to use the restroom in this store…read more Black people who have shopped at this store, please share your stories here. I am sure there are many based on how I was treated in only five or so minutes of being there. I went in and I immediately asked the ladies at the makeup counter downstairs where I might find their restrooms. They told me a very vague "upstairs", and they wouldn't say more when I asked again. No other instruction. That was obviously not helpful once I got up there, because the store is a giant maze. I asked the manager upstairs where to find the restrooms. She gave me the real directions, and I went there quickly. There was no way that I had time to shoplift anything from their store. Which they would know because they were following me the whole time and I took the most direct route to their restroom, only pausing once to check the price tag on a dress which I did not even remove from the rack. I don't know what kind of sleight of hand artist they thought I was, but there was no way I could have lifted anything. And it was very clearly not my fault that I was made to travel the length of their entire store just to find a restroom. Their restroom is tucked away at the very back corner of their second floor because their entire facility is built to combat shoplifting. I really wonder if that is the case for their stories which are not built in predominately black areas? Perhaps someone could let me know. Even their automatic doors are made to slowly open to the right of where a customer would normally expect to go in and out of an automatic door. This is so disorienting, that I nearly ran in these strange doors twice. I wonder whether these would actually be helpful to wheelchair-bound customers, because what looks deceptively like an accomodatingly wide double door is actually one slowly opening narrow door through which you may or may not be able to fit a wheelchair. I thought wheelchair accomodation was the very purpose of these doors? Guess not. At that point, several members of the staff followed me to the restroom and inside. I only slightly noticed this at first, because I was very focused on the task at hand besides that one tiny pause to glance at the price of a dress. I'm middle-aged and when I have to go, I really have to go. I was just looking for a safe, clean restroom to use so that I could be on my way. Once I went to wash me hands I noted three different employees who were pretending to primp in the mirrors but were, instead, watching me. They were all dressed similarly in blazers and pencil skirts because that seems to be the employee "uniform." There were two white women who went to the restroom at the same time I did. Both of them had big bags on their person, but they were not watched and followed. I tested this surveillance by washing my hand way longer than needed, trying to wait the employees out. One after the other, they were forced to leave because they had been really awkwardly standing around glancing at me in the mirrors and I was starting to glance right back at them. Two ended up leaving awkwardly. The third, who had been hanging back near a stall, followed me out of the restroom. It seems like they were instructed to try not to leave me alone in the restroom. Probably because it is the one place they could not legally have cameras. For them to have mobilized that fast, they were either informed to follow me the second I walked in, or this is their regular routine when a black person dares to use their restroom. One of the ladies who monitored me in the restroom like they were prison guards, was standing with a cell phone at the counter near the entrance to the hallway that led to the restroom when I left. She was once again pretending to primp as she took a selfie that was only showing the hallway entrance behind her. I avoided cell phone lady, by trying to go around her because, while I am totally fine with being recorded by their store cameras (even down the massive maze-like prep walk that is the route to their restrooms), I draw the line at being recorded by some strange woman on a cell phone. That is beyond anything a store should ever be doing. That's just weird. I was followed all the way to the second floor exit, where the manager I had asked directions from was waiting with the first "primping" lady who had to awkwardly give up her bathroom watch on me. They both stood on either side of the aisle, directly watching me as I left. They had smug expressions as if they were some crime-fighting super team that somehow mean girl bullied me (a grown woman, mind you!) into not shoplifting. I had been planning to come back when I had more time to possibly buy that dress that I paused to see, but now, due to their extremely uncomfortable behavior, I have been put off ever shopping there again. I would urge other black people who have shopped at this store to please share their experiences.

Register staff is always polite and helpful, although it can be difficult at times to find someone…read morein the floor to help. Store is kept clean. Great selection of products that are generally of good value, even designer items.

This store is picking and choosing WHO to ask to WEAR A MASK. I walked in and some kid told me that…read moreI needed a mask. I was in a rush to get there so I said screw it, just put one on. As I was done shopping, waiting in line I see a whole family with NO mask. Why didn't they tell them it was required????? Cause they were white? Smh Never going to this store anymore.

Came Sunday because it was my nephew's pre-birthday outing and we stopped just to pick up a few…read moreoutfits for him and my son. I had the BEST customer service of my life and I don't even go shopping in stores anymore, but Jalisa, I believe that's her name. Young black girl that goes to Texas A&M. She gave the best customer service ever. She was so sweet and she was helping everyone they was like. Why are you not all over the store because she gave the most sincere service ever!!! She was absolutely a sweetheart. Please give her kudos because she actually gave exceptional service and represented the store in an amazing way.

Very rude staff. I would not recommend this location. Store is rarely stocked sufficiently and…read morestaff is passive aggressive

Nice clean store, lots to offer, went for balloons, was not disappointed. Give them a try, you will…read morebe pleasantly surprised. S/b 5 stars, but the young lady didn't put all my balloons in the bag, won't hold it against the establishment however, she was distracted and she was very helpful.

Dollar General but make it gen Z. This store was so fun and had an amazing selection. They have…read moreeverything from snacks to cute home decor. I feel like if you're moving into your first apartment you could definitely get away with spending under $200 in pretty much furnish all of your walls and really make it feel cozy. I absolutely love the setup and even the cash register was set up so cute! I absolutely wish I had one right down the road from me but I think my wallet would take a beating because I would be in here all the time LOL.

I went in today to do a return on one item that I purchased for hours ago at a different Ross…read morelocation. The lady that helped me was probably 18 years old. Mexican-American with long straight hair. She didn't want to help customers it was very obvious. I don't know if she was new or is terrible at customer service etc. Not sure why she decided to work there. She only probably gets paid minimum wage anyways. Which I believe in Oregon is only $15 an hour. That is not my fault or my problem. I literally try to explain why I was returning the item. And the item was only $16. I told her I got the wrong color and wanted to see what they had an inventory. Just wanted to return the item. She had an attitude and rolled her eyes. And then she asked where the receipt was. I said hold on a second let me grab it. As soon as I gave it to her she rolled her eyes again and literally told me that she wanted to call up the manager. So I had to wait 10 minutes for manager to come up because she didn't want to do her job properly or be nice to customers. When the manager came up I explained everything to him. He acted like he didn't care either. I guess these people are brother and sister are dating or something. Total losers. This Ross used to have good management for over 15 years. I was actually personal friends with the previous manager of the store. That is why I decided to do this specific no preview today. I'm going to let my friend know that her store has turned to crap. I also told the manager guy or the man who claimed to be the manager of the store. That he should have a talk with his employees and review customer service etiquette. But he acted like he seriously did not care. And didn't believe me. Will not return to this Ross location. I have been shopping at Ross since 1992. And I may just switch it up and go to TJ Maxx or Burlington. Much rather give them my business. Because I'm sure they have better customer service and less lazy workers behind the counter.

This is one of the better Ross stores that I have visited. Very clean and organized. The workers…read moreare present in the aisles to keep the displays organized and to offer assistance if needed. The lines were short and I was able to find several nice items in my kids' sizes.