I have been searching for a dentist in Slidell since being moved here a year ago. I tried one and…read morethey were terribly rude, but had done x-rays, but did not address my emergency. I got with Aspen in less than 2 weeks after procuring my X-rays from only 2 weeks prior. They wouldn't use them. They took a another whole set and then some. The dental hygienist came in and to this day I do not know what she looks like or her name as there was no introduction, just standing behind me and berating me for pockets I have. When I said I had previously gotten ill after my last periodontal cleaning,she said I have NEVER heard of that! I don't want to say that didn't happen, but.....I am 65, saw the same dentist in Michigan for over 35 years and she berated me like I had never gone to a dentist. My last visit prior to Slidell was a year, but unfortunately that was due to some unexpected life interuption. I did get my emergency taken care of, it did not go as smoothly as my many years with a great dentist, but the dentist here was nice. I also got the upsell for an electric toothbrush, which I have used for years and again the hygienist said I can't believe you use an electric. I also got told toothpaste, flouride treatment and so on. I was told that they would not do ANYTHING else till I had the periodontal cleaning. I also just got a statement from my insurance company that they won't pay the x-rays because they were to soon after the others. I will now be charged for that. I am to the point I think I will make my every 6 month cleanings back in Michigan. The cost of airfare and out of pocket would probably be less than Aspens quote of up charges. I rated 2 only for the dentist. The hygienist needs a dressing down, I don't care how many years she's been doing it. Rude is STILL RUDE!

I had a crown come loose and found out my normal dentist was closed on Friday. Not wanting to go…read morethe whole weekend with a loose crown I called Aspen and was sent to what I gathered was a call center. I told them the situation and they scheduled me an appointment at the Slidell office the next morning. When I arrived, the receptionist said my appointment was for a consultation and would not include and dental work. That was it for me, so my advice is to find a good local dentist and avoid what I consider to be a predatory bunch of scoundrels.

Dr. Ken Starling was a angel. I'm glad I found this place. I had a wonderful experience with the…read moredental hygienist, the lady at the front office, Jackie and the young lady who facilitated my X-ray. I had to bring my 6 month old son with me because we're new to this area and haven't established any sitters. He kept his attention while I was getting X-Ray and played with him. I was astonished and very grateful. The other ladies helped out as well especially Jackie. This was a great time. I previously scheduled a doc appointment with Magnolia Dental as I wanted to go with a smaller firm but cancelled after my husband experience. Aspen is a Nice and clean office and they definitely get the job done.

Horrifying experience. Can I leave NEGATIVE 5 stars instead?…read more I'm sharing my experience in the hope that it helps someone else. Last Wednesday, I went to Aspen Dental in Covington Louisiana off Hwy 21 for a simple cleaning and to have a painful tooth checked. After waiting over an hour and a half, I was taken back for about 10 minutes of X-rays and then left waiting again. When the dentist finally came in, he barely looked at my X-rays before telling me I needed a root canal on my front tooth, which wasn't even the tooth I came in complaining about. When I clarified that the tooth behind it was hurting, he seemed flustered and said, "Oh, I don't know then. We'll need an expert opinion." Excuse me, isn't the dentist supposed to be the expert? Especially after taking all those X-rays? I realized he had only mentioned the wrong tooth because I accidentally called it a canine when I meant premolar. It felt like he was going off what I said rather than actually paying attention to the X-rays. The only thing he repeatedly seemed concerned about was making sure I took the survey afterward and reminding me that he worked for Aspen Dental. I was also told they would work with my insurance and offer a good payment arrangement. That did not happen. When I finally spoke with the financial representative, I was quoted $2,000 for a "special" cleaning when I had asked for the cleaning my insurance covered. Then, because they believed I might need two root canals, I was told the total could be around $8,000 more, meaning approximately $10,000 just to get started. They also prescribed me amoxicillin for what they believed was an infection. It made me violently sick for an entire week. I couldn't sleep because I was terrified I was going to lose two teeth or need expensive root canals. When I questioned the financial representative afterward, she became extremely defensive. Thankfully, I got a second opinion from Dr. Hobgood at Algiers Dental Associates, as recommended by my brother. I should have gone there from the beginning. After examining me, Dr. Hobgood found that none of what Aspen Dental told me was happening. I had a minor abrasion on my tooth caused by grinding. No cavity, no infection, and absolutely no need for a root canal. Instead, he did a simple and beautiful resin patch for $57. My tooth looks great, I'm no longer in pain, and he was absolutely worth the hour-and-a-half drive. To make matters worse, while taking the unnecessary antibiotic, I became so sick that I passed out at a movie theater concession stand this past Saturday and twice more while trying to make it to the theater. My eyes rolled back, my legs gave out, and I became violently ill afterward. Whether it was an allergic reaction or another reaction to the medication, I believe I should never have been prescribed it in the first place because I did not have an infection. I went from being told I potentially needed $10,000 worth of dental work and medication to treat an infection I didn't have, to discovering I needed a $57 repair. Thank God for Dr. Hobgood and the entire staff at Algiers Dental Associates for giving me an honest second opinion and treating me with respect. I will not be going anywhere else for dental work. Shame on Aspen Dental for the experience I had. Please, please get a second opinion before agreeing to expensive dental work. Based on my experience, I would strongly encourage anyone considering treatment there to ask questions, review their options carefully, and get another professional opinion before moving forward. It made a world of difference for me.

Would not recommend set an appointment and they will cancel i had taken days off and it did not…read morematter if they have someone paying more money for a bigger surgery they will cancel your appointment doesn't not treat customers equally

My adult wheelchair bound daughter had an appointment for an extraction and was supposed to get a…read moreprescription ahead of time to take the morning of. Prescription was never sent. Called twice to leave and left message but never got response. Come in and they say oh yeah sorry. We can still do it of you want just nitrous oxide. Why could we not get in touch? oh sorry we were short handed and too busy. Note to any patient-based business: we're too busy translates to you are not important. Just FYI.

Besides being very stern on appt. times, (you miss it or try to go late, they literally scolds…read moreyou,! I had to beg to just sit in for my mold impressions, which I knew only took 30 mins ! Anywho, I give a 9/10 as far as da dental staff, from the DA, Hyg, to the dentist ,MD; once I did get In the chair, they are so easy to talk to, open about your dental options & affordability responded to my silly requests & questions , a ,have a sense of humor & friendly ! Hope all goes well in da AM! Must be in time ! Cuz I gotta work after !

Very disappointed. Time wasted. I had an appointment on Saturday March 7th at10:00 AM for teeth…read morecleaning. Receptionist and another person at the front desk informed me that my insurance wasn't verified. I gave them my insurance information on Friday March 6th. I was told that the Insurance Verification department is very busy and that my insurance was not verified, and could not be verified on March 7th because the verification dept was closed. Because of this i would be self pay. I asked several times how much a cleaning would cost, the ladies did not even attempt to look up the cost both answered they did not know. I will not go back. Untrained lazy staff reflect negatively on your clinic.......Will not recommend

Supposedly all I needed were cavities filled ...One side filled then following week a different…read moredentist filled on other side ... Have more pain now than when they butchered me...Go elsewhere....

Great place. I was treated with gentle care, and I felt Dr Hazard…read morewas confident and thorough.

Very friendly and professional staff at the Hammond office. I always have gotten seen straight away…read morefor my appointments and have been satisfied with the care. It has been a lengthy process from teeth extractions, a temporary denture for months while my gums heal etc.. I had a tooth break on my temporary Classic denture, walked in and was seen immediately. Serena Jones, DDS and all the technicians always treat me like I'm important. Special thanks to the technician who is actually making my "custom mouth". She talked with me at length discussing tooth shape, color etc.. and to the dental techs who answered my numerous questions and calmed my dental anxieties. Much appreciated and thanks! I look forward to this weeks visit when I finally walk out with my custom Signature Elite permanent teeth. I recommend Aspen Dental, Hammond.

Be very careful if you are an older patient & not sure about their procedures. If you think you may…read morenot want to have any new type of treatment & you have to pay a 60% up front fee it will take months to get a refund. I keep getting the runaround from the corporate office to the local office in Hammond, La. They always have an excuse. Today I was told they are understaffed & would call me back. That's really not my problem, I have been waiting 2 months now to get back my payment on a procedure I decided I didn't want. Charged over $5,000 on my credit card.. I have tried to be patient with them but now I am getting annoyed with the delays & excuses. So I advise not to get involved with a procedure you are not sure about especially on your first visit.

Highly recommended, greatest customer service and customer care in Slidell. They helped…read moresuccessfully complete my 1 year Invisalign process.

I visited smiled doctors today I had the please of meeting Liz…read morewhen i tell you she was Fantastic are knowledgeable about everything. My grand daughter had to get a second opinion on her X-rays she located the doctor and just went above and beyond. Liz is a EXCELLENT ASSET for smile doctors. Keep up the good WORK!!!!!!

I can't begin to explain how bad this place is.. they never answer the phone to make appointments I…read moreliterally have to drive to their office. The doctor always seems rushed and never fully explains what is going on or aftercare( they give you a piece of paper and rush you out the door). The techs are ok but look at you like your dumb if you have questions.. like I should know it already. Spent 10k and kicking myself daily.. should have done more diligence

This dentist was horrible dentures broke two surrounding teeth the denture they made was bulky the…read moresilver clips were visible I couldn't speak with the denture this denture destroyed broke two surrounding teeth horrible the denture was disfiguring the pallets on the denture was so bulky I couldn't speak the denture didn't fit well and protruded the two silver clips were visible

I typically do not write negative reviews, but I do not recommend getting a cleaning here. I've…read morebeen trying to get a cleaning for the last 6 months and they keep telling me there is not a hygienist available. This is really frustrating because I've been a member of Aspen since I was a young teen. I really wish they can improve this. Due to this difficultly, I'm more than likely switching dentist offices..

How to start? First, the customer service is exceptional! From the friendly front desk staff to all…read morethe healthcare personnel, everyone is welcoming and professional. If your dental insurance doesn't cover all the costs, they will assist you in exploring payment options or alternative coverage. Destiny did a fantastic job with my deep cleaning; she was thorough and gentle throughout the procedure. What can I say? I am usually nervous when visiting a dentist, but Dr. Tran was very knowledgeable and took the time to explain each step, making me feel comfortable and cared for.

The girls in the back office were very nice and experience in their area. However ever the Dr and I…read moreclashed alot. He was not reasonable and wouldn't listen. He was very unprofessional and rude. I would not reccommend this office. I was sitting there and watched the phone ring and if they answered they put customers on hold forever. I called and was on hold over 4 min and called back. If you read the other reviews you will see they are not a good place togo for dental work Please other dental care locations. I should have read the reviews before I went there. .

They change doctors too often. The girls are in & out. Going to school etc…read more But as to what they did or NOT is so wrong. I cannot even sleep. Forget trying to eat without pain! I wouldn't send my dog to Aspen! I love my dog. No recommendation here! Who's asking?