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    Oak Knoll Pottery

    5.0 (4 reviews)
    Closed 10:00 am - 9:00 pm

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    3 years ago

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    4 years ago

    Amy does a nice job addressing her students individual needs. And she is a fun person...

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    Smashed Clay - Booooo!

    Smashed Clay

    4.3(20 reviews)
    3.5 mi

    Fun for the whole family .went for a family date night and made pottery on the wheel.read more

    I wanted to love this place but the sugar land location is so poorly run, I just can't. It's a…read moregreat concept but the horrible customer service makes it not worth it, and in the end they lost our pieces and didn't care. 1. From the beginning, I had a subpar experience because the employee helping us make our pieces was new (which is fine, nobody can help that) but instead of explaining how to create the work or having a more experienced employee shadow her training, she kept getting frustrated and would say "here, I'll just show you" and ended up basically making the pottery for us. She was sweet but lacked training and patience, so she didn't let us make our own pottery. She also kept bantering with her colleague while we sat there waiting to hear what to do next. 2. Then 6 weeks goes by and we didn't hear back about our piece, my husband and I kept calling and finally after a week, someone answered and said yes it's ready. 3. Now we have painted and sent them to the fire and we went to pick it up this evening. They are moving locations and everything was packed up. The employee said he can't find it and it was probably recycled. The most they can offer is 50% off a new pottery experience. Taken aback, I said hey that's really uncool, and kind of messed up. He said we should have picked it up within 2 weeks and it's been almost 60 days. It's been exactly 40 days, and we just had Xmas and New Years, AND they're only open Thursday through Sunday. Nonetheless that is my blunder, I recognize that. Still, they can call someone before throwing away their pieces. The employee said, "We used to do that, but it was bad for business." 4. The final straw was when the employee said, "I'll look through on Monday at the warehouse to see if it's there," and my husband asked, "and you'll call us?" The employee said Yeah. My husband said, "and you have our number on file?" which prompted him to check in front of us. HE DIDNT EVEN HAVE OUR NUMBER! The guy was never planning on calling us because I was upset about our pieces possibly being thrown away. So they can take six weeks to notify us our pieces are ready, but we can't take 4 weeks to pick it up? They should admit our stuff was thrown away or lost because they're moving locations, not because we took an extra 2 weeks to pick it up. Neither the email that said it was ready nor the employees at time of painting indicated that we HAD to pick it up in two weeks or else they'll recycle our pieces. Almost every employee at this location has zero customer service training (except one lady who helped us paint our pieces). I have never felt so strongly about an establishment that I wrote an extensive review. My advise is to take your $ elsewhere. Makes sense why this location isn't even on Google maps, only Apple Maps. They probably had awful reviews. I'm so disappointed in Smashed & genuinely sad at how I've been treated.

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    Oak Knoll Pottery - artclasses - Updated August 2026

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