I can't explain the situation with out leaving logic at hand. I'll explain. First off I tried to get a massage on a short notice calling a few spots around my area. Happen to come across this one of Philadelphia. I went in and talked about pricing and service, and agreed on price (90 minute massage). So, as a normal customer would get ready to get a massage you start putting your stuff on a counter or chair. Im taking about keys, phone, shoes ect... I specifically put my phone on a counter and laid my hat on top of it, so it won't light up if my phone rings, as a courtesy for the ambience of the room. Fast forward 30 minutes into the massage I hear my masseuse talking (whispering ) to someone that came in the room. I didn't think nothing of it at the moment. All I said ti myself, it's probably another employee asking some questions or possibly needs equipment or oils. Lets skip to the end of the massage. As I'm gathering my stuff to leave I notice my phone is missing. Now, let me remind you, as I said earlier I specifically laid my hat on top of my phone. I don't want to rule out pass of judgment here, I have a busy life and there was a slight chance that I could've just imaged the whole thing and didn't even bring my phone in the room and left it in my truck. So I proceeded to tip the lady and I told her I think I lost my phone in here. While I'm not trying to panic. I go to my truck and search for my phone and it's not in sight. So now I'm pissed. I know I left my phone in the room and I proceed to tell her. I'm not crazy and asked her "who came in the room earlier? Because mostly likely that was the culprit. I'm making a scene at this point and threatened to call the cops because I clearly was robbed. The lady started (loudly) speaking in Chinese, mandarin I believe. Until another lady popped up out of nowhere and pretended to look concerned and wanting to help. I told both of them I know you guys have my phone, so I told them again I'm calling the cops. Finally the somewhat concerned employee rushed to another room in the facility and brought out two phones. She pretended that it was a mistake and tried to explain to me that she mistakenly grabbed my phone instead of hers. Not buying, because she had to lift my hat up to grab my phone. In addition my phone lights up with a screensaver of my family whenever my screen is touched. Not only she had a full hour to figure out that she grabbed the wrong phone, not to mention the fact that her phone was red and mine had a distinctly different color. It could not of been a mistake. Definitely not going there again. It felt really sketchy not going to speak on the service because I feel this supersedes it. I'll leave it up to you guys to make sense of it all and use logic. If they had negative stars, I will give them -5 for trying to rob me. Not cool. I tend to support the community and provide a good review when it's needed but at the same token I provide a review when it's definitely needed. read more