Horrible! First time there and when I made the appointment I made it for a full head highlight…read more When I got there the woman said oh I don't have time to do a full highlight and I won't have time to style you. After she pulled at my hair for close to two hours and chewed gum in my face, she charges me $150 and didn't even do my hair color right. So upset I'm crying! Run from this place!!

I go to Taylor at Hair Creations. She is great! My hair grows fast- I should go more than I do, but…read morewhen I do - it's always cut perfectly! I have only good things to say about this salon - everyone is friendly and kind.

I'm not sure I've ever been more disappointed with a haircut in my life. I had an absolutely…read moreterrible experience at Looking Glass. I was optimistic about my visit because I had a pretty good experience two years ago when the salon was on Maine Street. This time, I needed the dead ends cut off of my hair and wanted to have my layers touched up. My hair was quite long, and I knew that I'd lose quite a bit of length because I hadn't had it cut since August. When I arrived for my appointment (made the day before) in the late afternoon, no one was out front. I walked in and a few moments later a woman walked out, surprised that I was there. She asked me if I had an appointment, and then saw that I did, but told me they had closed early so no one else was there. She asked me what I was looking to have done, so (as I had on the phone) I explained that I wanted a shampoo and cut. She asked me at least three separate times for what I wanted, to the point where I said I had spoken to someone named Stacy on the phone yesterday and explained what I wanted to her. Turns out it was actually her, and I guess she had no recollection of anything we discussed or even the fact that I had an appointment. I sat down in the chair for my shampoo, and for the next twenty minutes was essentially berated for the quality of my hair. First, she noted that my hair knots up really easily. Which it really doesn't... I have straight, relatively fine hair that is pretty easy to deal with. She was attempting to run a "wet brush" through it and was having a difficult time, probably because the bristles weren't strong enough to really grab in and hold up against whatever loose tangles were in my hair. Instead of just working through it, she brought up my hair "knotting up easily" at LEAST three more times. She then proceeded to make the following remarks while looking for a reason that she was having so much trouble: "I put a LOT of conditioner in it." "Have you brushed it today?" "You must put it up a lot." "You must blow dry it every morning." "Do you put a lot of product in it?" I don't know why she had such a hard time with it, because no one has ever struggled to manage my hair. Anyway, once she started actually cutting it, she switched to making remarks about how DRY my hair is. Over and over and over again. She told me I wash my hair too often, use the wrong products, wash it the wrong way. I love to get advice on beauty-related things, but it's nice if they come as gentle suggestions rather than blunt remarks/criticisms. Isn't the point of going to a salon to feel beautiful? I felt anything but once I left. Every time I've had my hair cut elsewhere, a shampoo is always paired with a blow dry. Just makes sense. This time, I was immediately informed that having my hair dried after the cut would cost TEN additional dollars. So I said I'd pass. I appreciated the heads up, but thought that was a pretty ridiculous price jump. At the end of the cut, she kept asking me "are you sure you don't want it dried? I don't want to send you out with wet hair." I was damned sure I wasn't going to pay an extra ten bucks at that point. She gave it a once-over with the blow dryer (to clear her conscience?), and then I was done. At that point, alarm bells were going off in my head, so I wanted to get out as quickly as possible. When I got home, I decided to use a wet-to-straight tool to style the cut for myself. From a distance, I was fairly pleased with the outcome. Then, to my horror, I looked in the mirror and had a friend take a picture of the back. My hair, not only much shorter than I thought it would be, looks like a damned agricultural terraced field. It seems that Stacy cut my bottom layer by several inches, to the point where it aligned with my shorter blended layer. Instead of cutting that layer to match, it seems as though she just snipped at random so that my top layer is now roughly 1/4 inch shorter than the bottom and not blended at all. And when I say "roughly", I mean that a drunk person could have done at least as well if not better. All in all, after the way I was treated during the cut, I was at least hoping for a decent outcome so that I could forget it and move on. Instead, I'm wearing my hair in a bun until I can find someone I trust to fix it because it's literally embarrassing. Worst haircut of my life.

I loved my hair! I got so many compliments on it. She listened to everything I wanted and it came…read moreout perfect. The lack of 1 star is due to the location and the fact that I felt like I couldn't get a word in the woman was talking so much. I would definitely recommend this salon to a friend just tone down the chatter a bit

I came here for a pedicure on a Sunday. I did make an appointment for 10:15 and sat in the chair…read morefor a while waiting, which normally I really don't care, but I did have somewhere to be which is why I made the appointment. But I also understand they probably didn't want to lose business. I had no issues with the pedicure and everything came out great. However, I was never offered different pedicure options from the menu, but they were offered to both people I was sitting next to. I don't know which pedicure I got, but it ended up being $55 (with gel). Due to the friendliness of the staff and how apologetic the owner was about me having to wait, I would definitely visit here again.

Don't charge customers $20 for destroying their nails ? 0/10 experience. I ALWAYS go to serenity…read morefor a reason.

Was very pleased with the hair it I received. Laura listened to what I wanted and she delivered in…read morespades. Thank you so much.

I called for a walk-in appointment and they were able to get me in right away. The manicurist was…read morevery nice and helpful. She was very patient getting old gel polish off, took a long time! She was very personable. Recommend 100%. Very fairly priced.

Linda and Lauren did the makeup for my daughter-in-law's wedding party and they blew us away! There…read morewere 11 of us - all different ages and coloring - and we all turned out fabulously! No one had that overdone look, everyone just looked like their most beautiful self. It was impressive! Every one of us was very happy with how we looked. And it was so easy! No fuss! I've also been to their salon for electrolysis and a gel manicure. All the experiences have been wonderful. Thank you, About Face!

Lauren exceeded my expectations. I felt beyond beautiful with my flawless makeup. She found the…read moreperfect products for my skin and gave me the look I wanted. She even went above and beyond to make sure the experience was comfortable and perfect. Booking the appointment with About Face was very easy and reliable for my wedding. They create a contract and you pay half up front and half the day of. The business is beautiful and clean inside and they take all necessary steps to ensure it's safe and sanitary. I highly recommend this establishment for your special day as well as all other skin, makeup and other cosmetic needs.

I had an amazing experience here. The owner and stylist, Kristin spoke with me about how I wanted…read moremy hair cut and colored. After we agreed on a plan, she got to work. My hair came out beautiful! I loved the conversation, the comfortable environment, and the personalized service. Lastly, I love that she only uses eco-conscious products. I highly recommend Kristin and Eco Beauty

Unprofessional, Misleading, and Dishonest…read more As a first-time bride(like most bride's), I relied on Kristin's professionalism to guide me through the process -- but instead, I was misled and overcharged. She told me she could "make it work" if I brought in my own hair stylist, and even accepted an introduction to that person. At no point did she make it clear that her pricing wouldn't change -- even if she wasn't providing hair services. By the time she revealed that I'd still be charged full price, it was too late to adjust. If you're a wedding vendor working with someone new to this (like most brides), you have a responsibility to be transparent and fill in the gaps -- not take advantage of them. I ended up feeling cornered and exploited. I would strongly caution anyone against working with Kristin unless you're prepared to overpay for services you don't receive.

I have been going to Holly for 9 months. She is WONDERFUL! Always makes me feel comfortable and…read morerelaxed. She is quick and thorough! I can't recommend enough!!

I had a very pleasant first experience here this morning. I…read morewasn't 100% sure how to get in, so I called. Wendy guided me in (door between "Hatch" and "Nest," go up one floor and turn left) and I found a very small but cozy space that was sparkling clean, tastefully decorated, and calming. Wendy herself was an absolute love. She made sure to check in with me frequently during my two procedures, she was polite, friendly, and just the right kind of chatty. Her technique was gentle and, while not painless because somebody is putting hot wax on your flesh and tearing out hair at the root, minimally painful. I have only had a couple of previous waxing experiences, but this was by far the best. I am in town on vacation so sadly I will not be a regular client, but if I did, I would be.

Great service and very communitive. Kelley was super friendly and answered all my questions about…read morethe new style I was looking to have done. I loved that she was easy to talk to and never made me feel self-conscious for asking questions. The only problem I had was I had booked for a piercing as well and I had mentioned to the lady on the phone (not Kelley) about wanting to pierce my cartilage. I guess there was a miscommunication though since when I came in Kelley thought I had asked for a lobe piercing. Still, no biggie, since I was able to go next door and book an appointment for a later date. The pricing for a cut, wash and dry was only $20, which was a GREAT price for how attentive she was. If I lived in the area, I would definitely be returning here, but for now Kelley will be the bar I'll be holding my future stylist too. :)

Very disappointed with how unprofessional this salon is . I had an appointment with Tiffany this…read moremorning at 10am . I arrived 10 mins early to an empty salon foyer . I stood there for a good five minutes listening to another stylist talk about nasal drainage in the back . I finally peeked around the corner and she asked me if I had an apt . I said yes at 10am . She then informed me my stylist had a family emergency and wouldn't be able to make it . She pulled out her phone and started trying to show me text messages ?! There was an open appointment book with my name and number on the counter . I asked her why she didn't bother to call me to reschedule ? She just stood there with a blank stare and issued no apology. Come on ladies ! Emergencies happen, but be professional enough to cover for each other and inform your clients ! I will not be back . Update - I saw Kelley ( assumed salon owner) response to my post . I would just like to say I have no reason to make up or exaggerate my experience in her salon . I have never met any of the ladies before . It is surprising that the owner would not reach out to me and to hear her customers point of view before drawing conclusions. They have my phone number in the appointment book . The only good that came of this was the opportunity to meet and amazing stylist and have a great cut color done next door.