The office is a nightmare to get a hold of. Never able to get anyone to answer the phone. They…read moreanswer only to tell me when they are on their lunch, I call back later and magically no calls can be taken at the moment. Other than that I love my psych. Dr John Cummings is very attentive and makes sure I'm taken care of with my meds. The only complaint is the office every single time...

This office was a nightmare to deal with. I was billed months later and had to do the work myself…read moreto figure out what happened. BCBS told me there were multiple claims submitted for the same dates of service under different providers, even though I only had one visit on each date and had already paid my copays. Instead of taking accountability and fixing it, the office was dismissive and kept trying to make it my problem. Nadia, who identified herself as the manager, was especially dismissive. She did not want to listen to what I was saying and just kept telling me I was responsible for the remaining balance, even while I was trying to explain that the balance appeared to be incorrectly billed. I have Blue Cross Blue Shield and this office was supposed to be in network. Otherwise, there is no reason I would have driven an hour to go there in the first place. The billing process felt sloppy, the communication was terrible, and the staff seemed much more interested in collecting money than resolving an obvious dispute. My first visit should have been a warning sign. They made me drive all the way from Hollywood to Glendora for an in-person initial evaluation, then kept me waiting about an hour for the nurse practitioner. Overall: rude staff, poor communication, billing problems, and no accountability. I would never go back.

On my first appointment with Dr Wu I learned more in one…read morevisit than any prior psychiatric experiences. The changes in medication were spot on, and very helpful to my mental and physical well being. I am attempting to make a 2nd appointment at this time.

Having a serious mental health crisis and called Dr. Wu seeking a new patient appointment. I was…read morehaving an anxiety attack while speaking to him, trying to explain I haven't been able to access my anxiety meds since moving to the area because I haven't been able to find a psychiatrist. The message when you call says appointments are 3-4 weeks out, so I was trying to ask if I could get a very short appointment if needed just so I could get an appointment as soon as possible, so I can get on medication before I have a breakdown. I apparently made a mistake in mentioning I was in need of medication (that's what psychiatrists do?) because he literally said "Yeeeeah, I can't help you. Sorry. Good luck." and hung up on me. Why do so many mental health professionals lack empathy? How can he call himself a doctor if he can't even tell when someone is having a crisis, particularly when they *verbalize it* to you? I know some prescription drugs get abused, but maybe use your professional skills to know the difference between drug seeking behavior and mental health medication seeking behavior.

He's really great and caring. I definitely would recommend him as he has a lot of empathy and…read moreknowledge. He knows what he is doing and is very responsive. There is a reason he has 5 stars!!!

Dr. Martinez has helped me in the area of opiate addiction for over one year. He is caring,…read moreinvolved, and takes the well-being of his patients very seriously. Through the years I have been to many doctors for this area of treatment, and could not recommend a better doctor than Dr. Martinez.

Really bad experience, the secretary from te beginning speaks nonsense , she don't help when asked…read moresomething, and today was our first appointment the Dr did not ask the reason why were seeking help, he didn't let me go inside didn't want to speak to me and just had my bother go in ( my brother is not mentally competent to express or communicate properly ) I take care of him and support his needs , I'm currently seeng help for him, again Dr wouldn't speak to me just said he would call me. He said That he had no time for me. This is not my first time seeing a phycologist because I'm a care giver in profesión so I've gone to other offices of other people I help with transportation to their apts and I provide support, therefore this was very unusual and unpleasant, note : my brother didn't want to go inside by himself ,

My husband took the brave and challenging step of seeking therapy, and this office made the process…read moreunnecessarily difficult. It was a very discouraging experience for him, and nearly deterred him from seeking help. Dr. Espinoza, himself, is not the problem. His secretary, who is the first line of interaction for patients, is the issue. She is rude, condescending, and repeatedly gives blatantly inaccurate information. --When we first reached out to the office, she talked over me repeatedly, insisting that our insurance had a deductible, because, "everyone has a deductible." I repeatedly explained to her that our insurance does not have a deductible. I was so put off by her argumentative and aggressive behavior that I started looking into other providers. But because Dr. Espinoza had good reviews, we decided to give this office a chance. -- She gave my husband an appointment for his first therapy appointment (Friday), which he was highly anticipating, but when he showed up, the office was closed. No courtesy call. No apology. He called the following business day to see what happened, and she claimed that she made the appointment for a completely different day the following week (Tuesday). But my husband wrote down the date and time immediately after that initial phone call, and there was no way to confuse a Friday for a Tuesday the following week. -- The day of his rescheduled appointment, my husband wanted to ensure the office was open prior to showing up again. So he called 3 times and received no answer. He drove there anyway, and within 1 minute of his last phone call, he walked in to the secretary having a private phone conversation, laughing, and talking about what she ate that day. He asked her why she didn't answer his multiple calls, and she replied that he should've left a message. Again, no apology. -- The session, itself, was fine with Dr. Espinoza --She then charged my husband double the copay because she insisted that this *therapy* visit fell under "specialty provider," (as in a cardiologist or nephrologist) - not under "mental health provider." --Lastly, when giving my husband his next appointment, she told him "Tuesday, June 6th." My husband corrected her and said, "June 6 is a Thursday," to which she responded, "that's what I said." This is exactly how the first appointment error was made. This was such an unnecessarily frustrating and disheartening experience for a man who is already feeling vulnerable taking the first step to seek therapy. This woman is not competent to manage any kind of office, much less an office that requires decency, compassion, and sensitivity, such as a therapist's.

If it were possible to rate a negative . This person would be rated as such…read moreHighly unethical, undermined our transaction at every step As this was our first experience selling we trusted her to give us proper guidance instead we were misinformed so badly you'd think she was working against us for her own purposes. Beware do not use this agent!!! A complaint with the DRE had been filed