I was wrong I don't…read moretrust anybody but yet I knew this place was where I needed to go I have a support system Somebody to pray with And people wishing me the best And I have never in my life had that For once I have beautiful people next to me Actively using our faith to help with things like outside forces or people in which we can't control... This place is helping me with what I can control !!!!!!!!!!!!!!! They are making it happen Whoop

I rarely leave negative reviews, but after multiple frustrating experiences, I feel compelled to…read moreshare mine. I chose this practice because it presents itself as a Christian counseling practice, and I expected that values such as compassion, grace, and understanding would be reflected not only in therapy but also in the way patients are treated by the office. Unfortunately, that has not been my experience. While I genuinely like my therapist and appreciate the care she provides during our sessions, my interactions with the billing department and office administration have been consistently stressful. I've experienced insurance and billing issues that disrupted my continuity of care, and I was even asked to accept responsibility for claims if my insurance provider failed to pay before they would continue seeing me. Instead of feeling supported, I often felt like I had to fight just to receive care. Most recently, I canceled a 5:00 p.m. appointment that same morning and was charged a $70 missed appointment fee. What made this especially difficult was that my therapist had previously canceled appointments on me, and I extended understanding because I know unexpected situations happen. I hoped that same grace would be extended to me, but instead I was met with a rigid policy and no consideration of the circumstances. Throughout my experience, the communication from the billing office has felt impersonal and lacking in empathy. When I raised concerns, I did not feel heard or that there was any willingness to consider the individual circumstances of a patient. From my perspective, the policies felt more important than the people they affect. My disappointment is not with my therapist but with the way the practice is managed. I had hoped the owner would take patient concerns seriously and make changes to improve how the billing department communicates with and treats people. Unfortunately, that has not been my experience. Mental health treatment should help reduce stress, not add to it. I hope this feedback encourages the practice to reflect on how patients are treated outside the therapy room, because administrative interactions are an important part of the overall care experience.

Bad receptionist service. They hung up on me and wouldn't answer my questions. They take forever…read moreand EVER to give you results. If you want test and results...this is not the place.

Yes, go here for your evaluation. One, they took my insurance. Two, the first appointment happened…read moreright away, within a few days after I called. Three, the testing is more thorough than any other evaluation I've ever seen. Four, they put a lot of thought into the report and provide helpful recommendations. Five, it takes only three months to get the report, which is short compared to other places that have waiting lists. Six, everybody there, including the girls who do the testing, are friendly. Seven, this office is high throughput with many clients, nevertheless quality is not sacrificed; in fact, the quantity has given the providers more experience and improved the quality of the services they provide

If you're looking for the wisest trauma therapist this is the man to go to. He is the most caring…read morehuman and goes above and beyond for his clients. He never uses a one size fits all cookie cutter formula. He listens intently and has the bandwidth to hold all your emotions. You are completely safe with Dr Jones. At first it may be difficult to understand his therapy jargon Bc he's so intelligent but if you're wise, you'll stay with him. He has walked with me through all my family of origin healing and the loss of my son from mental illness by suicide. I feel as if I owe my life to Dr Jones. He's an amazing one of a kind therapist and I always say he's not the best businessman Bc sometimes he doesn't get back right away with scheduling or billing but I don't go to therapy for a good businessman. I go for healing therapy. He's the best. Give him a try. You won't regret it

Dr. Jones is a rare find. In a time when it seems like everything imaginable will test the love and…read morecommitment of two people who have chosen to journey through their lives together he really helps to bring to light the barriers to intimacy. In a safe environment Dr Jones helped my husband and I to recognize how some seemingly harmless practices which have become commonplace in today's society can erode the foundation of what is meant to be a beautiful relationship before it even gets off the ground. Thank you Dr.Jones for allowing God to work through you to bring a tremendous amount of healing into our lives. We didnt need easy just possible and sharing your knowledge and insights showed us how.

My experience at this doctor office was horrible. I seen Dr. Gillespie when I used to go to the…read moreoffice when I was in my mid 20s. He has treated me so horrible. He drugged me with 14 different medications. Literally I have PTSD with this doctor He's used to said the greatest doctor ever but really my experience with him has been nothing but pain and agony.Knowing that he was gonna give me 200 mg of trazodone .To make me fall asleep and never wake up. What do you think? My office experience were like simple to nothing? They are just more like passing out pills more and more drugs. So they can bill more insurance to get that money. Do you think I want to be with someone who doesn't give a shit about my mental state? Making me more mentally distress? I think not really want to warn people about how crazy this doctor is . please do not ever trust him with your mental health or any type of anxiety disorder .Please I'm begging you go somewhere else besides him:

I am so happy with your staff they always take care of my needs in a prompt manner so do you Dr…read moreGillespie but this one's for the staff!

I used to see Dr. Castellanos when I was a kid with my mom, roughly between the ages of…read more12-15(2004-2007). Now as an adult I've realized how horrendous of a doctor he was. Our family eventually stopped seeing him after 3 years of being under his care. We went to him because it was hard to find doctors who spoke Spanish in our area at the time. I'll start with the worst. My mom used to be really concerned for her health. Over time we realized her concerns were signs of what she's now developed, diverticulitis and other digestive issues. She often came in with pain and explained her concerns. Dr. Castellanos would tell my mom that she was fine and to take ibuprofen. Any time she came in it was the same thing even though her symptoms progressed - continue to take ibuprofen. Eventually she told my mom she was too worried and was a bother. We finally stopped going to see him when she used the restroom and found blood in her stool. She developed ulcers in her throat and stomach that were very painful when eating. After we stopped going to see him we found out all of her symptoms were the beginning of diverticulitis. In 2009 she ended up going to the ER because she was heavily bleeding when she used the bathroom. A diverticula had burst open and it was discovered she has 3 total that had developed. She was taken to emergency surgery. She's suffered through diverticulitis ever since with multiple ER visits. Dr. Castellanos was negligent as a doctor when presented with symptoms. He could have referred her to a gastroenterologist but never did. We had HMO at the time and eventually switched to PPO but it was after dealing with him. For my own case, I developed gastro issues around 12 and realized I had sensitivity to certain foods that lead to a lot of gas and odd noises in my intestines. I felt shy about it as a kid but was worried because I didn't want to sit in class having those noises come from my intestines because well... it was awkward. My side of the classroom could hear my gas issues and I didn't understand what was causing it. When I told him he blew me off and told me to eat more fiber. I didn't bother more about it or ask because I was too ashamed to ask more. Years later I realized I had food sensitivities and that I need to be careful to avoid dairy. All of this to say - I would absolutely NEVER recommend anyone to see Dr Castallanos. My mom could have sued him for negligence but decided not to. Seeing him still in practice now and talking to family about health made me 20 years later have to go back to write this.

I've been a patient at this office for years, and this was by far the most disappointing experience…read moreI've had. I received a call from the front desk today 4/8/2026 after I left my office visit regarding an additional charge for my consult I had paid $120 because I chose to visit their office while my new insurance kicks in, and the way it was handled was completely unprofessional. Instead of clearly explaining the reason for the extra $80 cost, the staff member came across as demanding and dismissive--as if I was supposed to already know their internal policies. At no point during my visit was I informed that discussing my symptoms could turn the appointment into a higher-cost consult. What made matters worse was the tone of the conversation. It felt like I was being blamed for the appointment running longer, which is unfair. Patients rely on medical staff to guide the visit appropriately--it's not our responsibility to manage time or determine billing classifications. There also seems to be a lack of internal communication and organization. If expectations, pricing, and visit structure were clearly communicated upfront, situations like this could easily be avoided. I asked to speak to the office manager because, yes, I had every right to be upset. Instead of taking accountability , apologizing, I was met with defensiveness--and then banned. Banned for speaking up after being treated poorly, advocating for myself. That tells you everything you need to know about how this office handles concerns. There is a serious lack of communication, organization, and basic respect here. If expectations and pricing were explained upfront like they should be, none of this would have happened.

Absolutely amazing human and wonderful therapist. When I am trying to communicate well, I now think…read more"how would Gabe say this?"

Finding a good therapist is hard enough but with a handful of five star reviews (at the time)…read moretaking the chance that he was as good as they said felt like a big leap of faith. To put it plainly, he is as good as the reviews say. Gabriel is such a thoughtful, wise, curious, and genuinely kind person and skilled therapist that it's hard not to feel heard. He gave me things that I kept thinking about in my day to day between sessions and challenged me to grow as a person and communicator. With his help and guidance I feel a huge shift in my life and how I show up in all my relationships. Take the chance on Gabriel - you won't regret it :)

I am so grateful to have found Karen Allen and Crossroads Family Therapy…read more For the better part of the last four years, we struggled as a family to support our family member who suffers from bipolar 1. we went through countless therapists and psychiatrists who really did not understand the depth of this illness, and misdiagnosed our loved one's illness. And then one day someone referred us to Karen. She helped us as a family guide our family member to the right resources, doctors, and medication's and continues this day to help our family member rebuild their life. Too many professionals don't understand this illness and therefore don't recognize it. The good news is there are good treatments and good people out there to help you and your loved one and your family on this journey, Karen is one of them.

My daughter's been seeing one of the therapists here for the better part of a year at my…read moresuggestion. Our family is going through a difficult situation and I wanted her to have someone to talk to that is unbiased. Going to Karen Allan's Crossroads ended up being a disastrous mistake. The therapist under Karen's employ decided to take sides with my wife rather than serve my daughter. She turned my daughter further against me and codifies negative, harmful behavior. She's disrespectful, dishonest, and demeaning to me and has made clear that fathers' are not important to children. She even gives lip service to Christian values while making a mockery of what they actually stand for. If you're thinking of taking your child here for help (particularly if you're a father), don't. These people talk sweetly and gently while causing your child long-term harm. I don't want another person to suffer the way this clinic has caused me under the malevolent guidance they offer.

After swearing id never see another therapist again I found myself at a point that I needed someone…read moreelse's perspective. I knew after the very first session she was different than the others I'd seen before. She offered insight and tools that allowed me to do things differently and today view things from a pov id never have before. With those tools I am now at a point where i could never have expected to be. I finished therapy and I couldn't have done without her. She is truly incredible. I can't recommend her enough. Thank you for all you did for me. I am truly indebted to you!

One of the nicest most professional therapist I ever met. She gave me many tools that have helped…read moreme through the hard times in my life. She is very bright and knowledgeable. She has been great, kind and very sweet in the way she speaks to me and how she try's to find ways of helping me through my issues. Its affordable and She makes you feel very welcome. I Would definitely recommend her.