I came in to see Dr.Kafader for a fainting episode that landed me in the ER with a Concussion. She listened to everything I said and was genuinely concerned about my well being. She took her time checking my symptoms and explained everything very clearly! She was kind and professional and I will definitely come back to see her for any of my other needs. The staff in front is very pleasant and informative. The Dr.Kafader's MA was amazing! I have read some of these reviews and I think they are very misleading. It's a doctors office and they have policy's and procedure they have to follow too. Just because some had one miscommunication doesn't give them the right to bash an entire practice. Also, if people would remain ON TIME and come in EARLY for their appointments maybe you wouldn't feel so rushed. You should be CONSIDERATE of their time as a medical professional! Cheers! read more

I am only giving this place a two star rating because my last doctor I had here was amazing (she has since left) and the front desk folks are great. However, today I went was seen by a nurse practitioner who was just very obviously fast, didn't really listen to me, my history or symptoms. I had an asthma attack last night and she suggested it may be acid reflux. Even if that is a possibility a little explaining and kindness can go a long way when I had a night of breathing issues. Even at the end when it was pretty we didn't really know the trigger she suggest I just maybe try some allergy medicine. I was very disappointed by the lack of bedside manner and the lack of real interest provided the medical team. read more

This is a terrible Doctors office. Their staff sucks and the Doctors can care less about their clients. I do not recommend them.

I agree with Josh. Oasis was recommended to me by another doctor, since my former doc had left her practice. The place is totally corporate ....see the "medspa" desk in the reception area for Botox and Juvederm. They are very rude to my pharmacy and mostly don't return their calls. I have to personally follow up on almost every refill, since my pharmacy's phone calls and faxes go unanswered. I don't feel very connected to my doc; she doesn't listen and always seems rushed, so that makes the experience at this place even more unpleasant. My impression is that it's all about the money for this practice. The patients are just income generators. IMO, it doesn't matter to me if my doc is male or female. I just want one that cares about the patients and has a competent and courteous staff. Like Josh, I am looking for a new doctor. read more

I've never really had a problem with the staff or the office itself, but the doctors and PA's I've seen have been less than subpar. And I kept Dr. Scanlan as my primary against my better judgment for too long. Once a couple years ago I went to see Dr. Scanlan for what ended up being a cold. I hate going to the doctor when I'm sick only to find out that I wasted the money and time going there when all I had was a cold that just needed to run its course. The difference for me is that, at the time, a lot of my colds (if not all) turned into sinus infections, and I told her that that's what may end up happening. So a day or two later when the cold had indeed turned into a sinus infection, I called Dr. Scanlan to ask if I could get some antibiotics, or if I needed to come in again to see her. She told me that I just had a cold and I needed to deal with it. Nice. So that night I was miserable. I couldn't sleep from coughing and barely being able to breathe. Went to the Urgent Care the next day and was told that I had a severe sinus infection, so bad in fact that I was getting an ear infection and pink eye on my left side from it. If Dr. Scanlan had done her research and actually read my medical file she would've known that I was susceptible to sinus infections, but instead she chose to blow me off. Another time, I needed to come in because I was having pain on my right side, which would get worse when I exercised accompanied by blood in my urine. I had to see a PA, which was fine, but the treatment by the PA was not. I had no idea why I was having this problem. The PA acted as though I should've had some idea what was causing this before I came to see them. She did a urine test and a PAP and told me that the blood in my urine was probably just from my period that was going to start soon. Yeah, I don't think there should be blood in my urine from that, but whatever. I ended up having to go to the ER a few days later from severe pain in my right side. Right away, the ER doctor checked my kidney, and sure enough, there was fluid backup and sign of a kidney stone. I've had kidney stones in the past, but this pain just seemed different, so I had no idea that's what could be causing this pain. I had a 7mm stone in my right kidney. I was not happy when I had to call Oasis to get a referral to a Urologist the next day. You'd think that maybe a doctor's office should care a little bit more about their patients and actually do some research for them. When I knew what was going on with my body they treated me like I didn't know what I was talking about. When I didn't know, they treated me like an idiot who was out to fill up on pain meds. It's hard to find a good primary doctor nowadays, and this is definitely not the place to find one. read more

I was very disappointed with the lack of professionalism at this office. - They rescheduled my appointment twice. And, I wound up having to see a PA instead of the doctor I requested. I was told the doctor would be out. When I arrived, I overheard the nurses saying that all the doctors were in a meeting. - While I was in the waiting room, the receptionists were talking about another patient and laughing. - When the PA was reviewing my medical history and list of medications taken, she spent 2-3 minutes talking about her own symptoms and asking me detailed questions about what the over-the-counter medicine I was taking could do for her. I will not be going back. read more

This has been my doctor's office since I moved to Denver in 2006. I sort of lucked out by picking a good office from my insurance's website! Their location is right in Cherry Creek, so you can reward yourself with a quick lunch after your appointment if you did well! The staff here is all very pleasant, which it's nice because it's a fairly large practice - you come in contact with a lot of people. There are 5 MDs in the office, and a variety of PAs to help with routine checkups, prescriptions, etc. I personally see a PA, and I really like her! Oasis seems to be primarily a woman-centered practice (all the doctors and PAs are women), and I've never seen a male patient in the office (other than a child). Just a heads up, guys! ;) If you're hunting for a new primary care physician, consider Oasis Family Medicine! read more

This is an update from my last Mooney has left I had a laps in judgment and got burned - literally. Called the oasis for advice and the triage nurse was completely condescending, rude uninterested in helping me- sending me to the er where i told Neosporin and advil and sent home ... Wonder hiw much this will cost me ... Anyway- i will be switching offices My experience has been different than the other reviewers . I like this Dr's office . My preference is Jennifer Mooney and staff. She has been responsive and helpful and genuinely cares. Now and then you can get an "off "front desk person but nothing like the days when the office was located on 1st street. read more

OK 1st off I've been going here for almost 15 years, this medical practice is compiled by multiple doctors- I think all of these Doctors are women, but I just prefer a women doctor which makes this even more better! As with other practices, Doctors come, & go. . I know many of the Doctors talked about here & like ANY medical practice across the USA, (Even on "House" , lol the show) medical problems are super hard to diagnose regardless of where you are or who you see! If your not taking care of yourself as you should be, you may get scolded a little, but thats only because they actually care about you! I've had a couple doctors here call me on their time off just because they forgot something and it crossed their mind at the time- I've seen all the ratings here, I've seen some of the best Doctors leave for stuff like going to Afghanistan to be with their military spouse, (all kinds of similar stuff) with most of them leaving for reasons beyond their control. If I just need a quick medical fix, I try to see: Toni Miskulin- She's just an RN there, BUT. . . She probably has more medical experience then alot of doctors anywhere- If she has a question, she goes and asks a Doctor- I like seeing Dr. Lynne S Kendig otherwise, she's very funny, witty, charming, & shes a great fun Doctor all the way around! If your looking for a Doctors office that really cares about you, (I mean REALLY ACTUALLY CARES) then you should try them- THEY ARE A GREAT TEAM!! YOU WILL LOVE THEM!!! I was just browsing and came upon these ratings & thought I may be able to clairify or counter some of the ratings- OASIS Family, is GREAT! read more

Avoid! After going under new ownership this place has become competently incompetent, ineffective and they lie. I was diagnosed with a disease and they could not even be bother to have a doctor speak to me about the diagnosis. They had a person who knew less about medicine than I do tell me the news and when I asked repeatedly (on multiple occasions) to speak with a doctor about it they said they would have her call me but it never happend. The same situation continued in regard to getting medication. I call in to get my superscription called in to the pharmacy. They say they called it in but the pharmacy has no record it being called in. Then after calling the doctors office repeatedly over the course of days they just keep saying someone will call you back but never do. I have gotten to the point where the only way they will pay attention is to physically drive to their office without an appointment and stand there so that I cant be ignored until someone pays attention that I need my medication and that it has been over a week since I was supposed to have my refill called in. This place is itching for a malpractice lawsuit. It has become a churn and burn profit machine that does not have the time to give patience the care they deserve. avoid at all costs! read more

I went as a new patient and so far nothing but positive experiences. I was able to get an appointment within a week of calling. My wait time was normal when I arrived and nothing amiss. What pleasantly surprised me and was fantastic was the amount of time Jennifer Mooney, the NP (who I requested) spent with me. I had a long appointment. Not because I was waiting but because everyone took time to listen to me/my questions, ask questions of their own and have a full on conversation - without the rush rush. It was incredible. I have not had a doctor appointment like that in ages. I would recommend Oasis for sure. Kind staff & attentive doctors. read more

Doctor Charles is the best doctor I have seen in my 25 years on this planet. She is absolutely fantastic. The entire experience I just had was professional, stress free, and incredibly fast! I was greeted by friendly receptionists and waited no longer than 5 minutes to see Dr. Charles as a new patient! I highly recommend Oasis Family Medicine! read more

I have been going to Oasis before the Exempla purchase; 15 years. Dr. Kendig was amazing and so insightful. Now i have Dr. Leopold and she has been attentive and professional. This is a 100% female practice. The only issue i have ever had has been with the traveling Dr's that show every now and than. Otherwise I have been more than happy. read more

We've been going here for years and their service has greatly declined. If you ever need to talk to a doctor on the phone, or expect them to ever call you back then you might as well forget it! If what ails ya needs some kind of pain medicine or pain management then you can forget that too! Do yourself a favor and find another doctor because you will be looking for another one eventually! read more

The worst customer service and patient care that I have ever received in my life. Staff are overwhelmed and cranky. Good luck if you ever need a medication refill or have a question for the doctor. You can expect a hold time of 20-30 minutes at a time, being transferred multiple times and a staff member assuring you that they will call you back. No one will call you back and when you call them to follow up they will have NO idea what you are talking about and you will have to explain everything all over again. It does not seem that anyone is documenting phone calls or patient communications. There is zero accountability. If you have an appointment you will be asked to come 15 minutes early. You can expect a long wait in both waiting room and the exam room. Good thing you came early! read more

More of an interrogation room than a healthcare provider. This place is truly awful, to mimic MANY of the other reviewers. What a disgrace! This practice has continued to go downhill and we went there for the last time. Starting with the front staff having technical difficulties with the printers and computers, then the aid could not get the oxygen monitor to work(although she was sweet). Then walks in the nurse practitioner who was beyond awful. Her demeanor was defensive and unfriendly from the second she walked in. This appointment was truly a waste of time and money and we got nothing we got in there for. read more

I had a physical there over a year ago, my first and only visit. I had Ms. Mochizuki (not going to put the title doctor there because there is no evidence she went to medical school) who spoke with me for about 5 minutes and within that time told me that marijuana makes your balls shrink and tried to prescribe me anxiety medication without any talk of symptoms. There were two bills, $311 for a physical and $304 for lab results. They successfully billed my insurance for the lab results, and sent me to collections for the $311 office visit without ever having billed my insurance. Collections spoke with me and after a month of correspondence and conference calls with the insurance company sent the bill back to Oasis, who still has not billed the insurance company. As I said, it has been over a year and I just spent an hour on the phone this morning trying to get this sorted out. I didn't need anxiety medication when Ms. Mochizuki tried to prescribe it on my first visit, but after dealing with this incompetent clinic I am probably a great candidate for all sorts of medication now. read more

There is only one doctor among the many that is really good, but she is retiring in Dec 2011. The nurse practitioner Toni is great but you can't go to a practice where only a nurse is good. You wait 30 min, once taken back in the rooms, tho they take you out of the main waiting area quickly. The other practitioner Judi, is always very rushed, does NOT listen! Thought a practice of women would listen to other women, who perhaps know their own bodies! Not so! Now they are going with Exempla, so I don't know what that will do to an already poor situation. read more

I could not disagree more with the other review. I am a male.. I have seen many other males at the office, and I have had nothing but terrible encounters with the office. I have been with my doctor for 2 years now, but she is the only good thing about that place. The office staff is rude. Getting a return phone call is next to impossible and they make scheduling mistakes, information mistakes and are generally just not connected to what they are doing. I would not recommend this practice to anyone and am looking for a new doctor. read more

I just moved to Denver and needed to establish care with a primary doctor. My experience with Oasis was very good. The front-desk staff were courteous upon my arrival (I also made sure to show up 20 minutes in advance to my first appointment to fill out paperwork). My appointment started right on time, and the medical assistant who took my vitals was thorough and professional. Dr. Siddiqui was knowledgeable and had a good bedside manner. They were even able to draw labs in the office (they have LabCorps in office, and Quest is down the hall). Overall, professional and on time - a good experience especially for someone looking for a new care establishment. read more

I am not one to write reviews often but after my most recent experience I felt the need. Oasis has gone down hill since I started going here several years ago. My last visit was a complete waste of time. It started out with a very loud nurse behind the desk making phone calls to patients and comments after each call. The doctor completely disregarded my concerns, only asked a few questions, and then said all they can do is treat the symptoms without finding out any reason behind it. When I said that it sounds like I shouldn't have made an appointment, the doctor pretty much shook her head in agreement. I do not go to the doctor often so when I do, I clearly have a concern and for it to be completely minimized left me wanting to switch doctors. As an all women's practice, they should really do a better job of listening to women's concerns. I will never return to this office again. read more

I am not sure how the nurses/doctors are because I was unable to see them do the the receptionist having no clue on how to do her job. She scheduled me at 12:30 when the office was "closed". When I called around 1:00pm asking her why I was scheduled during lunch she replied in the most unprofessional way. I have never had to deal with anything like this. Unfortunately, due to the way I was treated, they lost a patient. read more

Not loving my experience with Oasis. I just came back to them after they switched to exempla. I had an appointment 2 weeks ago and had test run. Still have not received results. I have called three times and have not received an answer or a returned call. I will probably be looking for a new provider. read more

Oasis family medicine is the worst family practice I have ever experienced. Several situations we encountered there have been highly suspect from lack of quality care to a revolving door of strangers to the wrong diagnosis even to billing the wrong codes and being rude and careless with our health. I would advise strongly for anyone to not use this family practice. read more

I cannot even begin to express my immense disappointment with the practice I've gone to for 20+ years. They have rapidly gone down hill in the past few years. Needless to say, I am finally quitting them and I'm mad at myself for not doing it sooner. My most recent experience involved being seen by, Rachel the Nurse Practitioner, for a horrible UTI. I was in so much pain and asked if she would prescribe me a couple of Tramadol so I could sleep since I had not the night before. She stated she could only prescribe four of them and I said that was more than enough. Well, when I arrived at Walgreens to pick up my antibiotic and pain meds, I discovered she prescribed Naproxen instead. I did not appreciate being lied to by my nurse. I had been taking Naproxen at home for two days prior and obviously it was not helping my pain level. My UTI was so severe that the first round of antibiotics did not cure it so I called the following week to discuss with a nurse and NEVER received a call back. I called 3x that day as I was in desperate pain and each time I was told they were busy and I'd need to wait. Well, no one ever called, not even the next morning. I ended up having to go to an urgent care that night and pay out of pocket to be seen and was treated for a severe UTI that was on the verge of becoming a full blown kidney infection. I called and left multiple voice mails for the office manager to call me back and- surprise, surprise- not a single return call. I have worked in customer service for over twenty years and could not fathom treating my long time customers in such a disrespectful manner. I would never think of not returning a phone call of someone that requested my time. I received a survey from SCL after my appointment and shared my opinion- they ask in the survey if I'd like someone to call me to discuss and I replied yes... well... you can probably guess that I never received a call. There have been multiple occurrences over the past few years that I overlooked, including the unprofessional reception staff. Shame on me for taking so long to finally quit Oasis... but I finally did and I'm so happy to be rid of them. read more

Increasingly dissatisfied with the service. Though the staff is friendly, many times the ball is dropped. I have had to wait for prescriptions that never got sent, and orders for diagnostics that never reach their destination. It is always frustrating waiting on hold for 10 or more min. I do not like the Exempla hospitals and will be looking for a new provider. read more

I am really sad to say that service at the dr office has gone down substantially. I've been going here for almost 20 years and the last 2 years has forced me to look for a new dr. I have been double charged, misdiagnosed, "oops", transferred around, not received return phone calls from the office manager, and the list goes on. Two different nurses gave me different diagnoses and then I had to wait to speak to an actual dr. I still haven't received the paper and actual test results and it's been close to a year and numerous requests. They've switched to "MyChart" an online service which would be fine if it actually had the test results that I can't seem to have them mail to me (I am not certain they exist now). My husband went in for a blood test, was told he was fine, then when reviewing his printed results- they didn't perform the test he went in for and it had to be redone. Now, we've received a bill for the "puncture" and the office manager won't return calls. I don't think we should have to pay for their error - yet again. Every time I go into the office they say I owe $100. After the staff talks to 3 or 4 of them, they say- "Oh that was an error and it's been taken care of- you won't see it again". read more

I have been going here for 4 years and have had wonderful experiences until my appointment yesterday with Judy the PA. I have broken or bruised my tailbone snowboarding and have already gone to the ER when it happened. I went in to see Judy so that she could advise me on how to care for it and what to expect as far as recovery goes. I also needed a note for work because i do a very physical job and I needed to make sure i had a note. Judy proceeded to jab my tailbone pretty aggressively to the point where i was jumping up to get away from her. She then informed me that she would only give me a note for a week and never told me how long to expect to be in pain. or what i can do to help it get better sooner. I also asked her about some weight gain after i quit smoking and she let me know to join weight watchers, which i'm already on, and then said well it's not hard it's obviously what you are putting into your body. I then let her know that my shoulder has been bugging me so she rotate my shoulder for all of 1 second and told me to take Ibuprofen before i use my shoulder, so everyday?? Then i explained that i'm getting some new food allergies and wanted to be referred to an allergist and she said "well just stop eating what you are allergic to." I rarely go to the doctor and maybe i'm wrong but i expect someone to listen to me and give me some kind of advice. I left there feeling bullied, judged, and in more pain than when i arrived. The nurses here are so wonderful and Toni is wonderful but honestly i won't give another dime to a place that employs someone so rude and uncaring. read more

I've been going to Oasis Family Medicine since 2008 and have had wonderful experiences with all the staff there. I just got back from an appointment this afternoon where NP answered all my questions, provided much needed information and took the time to treat me as an entire person, not just medically. I don't know that I've ever had a health care provider spend 40 minutes with me to make sure all my needs were met. Although I agree with one of the reviews that the waiting time (up to 30 minutes) can be annoying, to me it's worth it to know that my health is in good hands. read more

I had a fine doctor here. Unfortunately, I went years without seeing her, as she was always booked or away from the office. I grew tired of seeing her Physician Assistant and Nurse Practitioner staff, who, it seemed to me, were not as competent as they thought. When they became outright rude to me, I decided that it was time to leave. A polite farewell letter to the doctor, explaining my reasons for leaving never received a reply. I was disappointed to see what I thought a fine practice, when I started visiting several years before, became. A minor irritation: their policy of charging a dollar for privilege of paying to park in their parking lot. I just received an advertisement from them, announcing that they are now a unit of Exempla, all the doctors who originally formed the practice are no longer there. Instead of being a practice of a five or so experienced MDs, it now consists the doctor who joined them most recently and a new doctor. However the Physician Assistant and Nurse Practitioner staff remains intact. Also, though it didn't really concern me: through the years that I patronized them, I never saw another adult male patient. read more

I have been going here for many years when Lori Leopold was my doctor. Even then I had a hard time getting pres refills called in, answers from assistants, trouble with assistance even communicating to the doctors!!! Currently TERRIBLE service, TERRIBLE response......I have a bad pinched nerve in my neck that is extremely painful, and cannot get anyone to EVEN CALL ME BACK as I have seen Dr Paley for this neck issue, it's two weeks later and I now need a referral for an MRI - Have to call daily and hope to get help. Was told Dr Paley began writing me a referral but didn't finish?? I mean REALLY I am in pain and cannot even get the referral I need to go see an ortho doc - which BTW I had to call myself and get an appointment. I DO NOT RECOMMEND this office whatsoever. read more

Dr Amy scanlan has been both my and many of my family and friends primary doctors of the past 15 years. Since the ordeal described below. Amy has lost all those patients because of her blatantly unfair treatment of me. I was in a ski accident 8 years ago and luckily walked away with nothing more than an altered ego. and a mildly achey back. And after the fall, iI mildly complained w of all over lower back pain which was treated all the time. I was given heavy duty painkillers but I rarely took them because at the time I had two young boys and hating feeling drowsy and lazy. After the accident I suffered with some lower pain back pain again. I just want something mild enough for my delicate brain but strong enough to squash that darn pain. Well after some trial and error it worked. So I ditched all my other meds and started taking a very low dose of tramadol at night right before. I usually take 1 or 2 a night and I sometimes skip a day. This being said my new primary care giver is allowing me to have 75 a month just in case on auto refill. My current prescription reads 2 pills taken at bedtime as needed for pain. So that's why I do. My new primary caretaker since firing Dr Scanlan says this dose is small safe and effective. It's not addictive at this level. My father died last Wednesday suddenly and unexpectedly In Thailand . I had 48 hours to leave to be with my father and decide how to bring his body back home. I planned on staying in Thailand for ten to 14 days. So by now I'm frantic and only have three days to pack and get out of town. I call the office to request a tramadol refill. They sat should be fine. They'll shoot Dr. Scanlan a note. Phew. One less thing to worry about before I go. Oh and during that call I repeated that I was in no hurry to get them. I was leaving four days later and could pick them up right before I left. Sounds reasonable and fair at their point I hope. I was told by both Mary and Velma (they were lovely) that I should call later that day to see when they are filled. I had a million other things to do to get out of the country for two weeks. So first day no call. I called late around five and no information. I thought to myself no biggie no worries. They will call tomorrow. Waited and waited. Still no call. I was getting frustrated by the lack of any communication. I was leaving to Thailand In two days now. So I called again. This time four times before I could even get a live person and the other calls I left voicemail messages and surprise none were returned. Finally Mary feeling my frustration toward the process got my file to the right people whom she promised would call. Now remember I leave the next day. I'm trying to Be so polite but I'm in a bit of a pickle. Finally Mary gets some info and says you need to come in and discuss. I am baffled because I was just in discussing this with dr scanlan about a month ago. She wrote me the prescription. We'd already gone Over it in my physical. At this point I'm Getting a little crabby. I mean I'm dealing with the desk girls. I begged them to please have Dr Scanlan call me. I'm confused. She must be confused. Just to get back on the same page. No call. I call back. It's now ten hours before I board a plane for my dad's funeral. I call back. Finally one of the doctors assistants calls me and says you're talking the medication too quickly. I was trying to fill it on a Monday to get on the Thursday I was leaving. Yes I was early by three days but I had to leave and go bury my rather. She acted like I was abusing my pills. She treated me like a liar and a criminal. Now I know lots and lots of folks do and it's an epidemic in this country and It's so so scary and sad. But that's not me if anything I've been able to go off it for a few months and sometimes I only take one. I am not a drug user. I am not a junkie. I said no I had no time to come in to discuss we had just discussed six weeks ago and now I simply begged Dr Scanlan, my doctor of 20 years, to Simply puzzle out what was going on. No call. Another message no call. I am now in Thailand and will nor have enough meds the the last past of when I am here. It's just not right. Avoid this practice at all costs Dr Scanlan you should be ashamed of yourself read more

I started going here a few years ago. I really like their new location and have felt that they are very accommodating in terms of getting me in for an appointment quickly and being thorough during my visits. read more

I've been going to oasis since 2002 and I have never felt more cared about as when I started seeing Dr. Siddiqui, he is very knowledgeable and genuinely kind. Not sure about other's complaints about the staff but I will say they are very busy and human too, be patient. read more

I have been a patient of Dr. Leopold's for a couple years now. I've only had good experiences in their office.

AVOID AT ALL COSTS!!!! I have been going to Oasis for 6 years and recently they moved offices and became part of Expempla. Since this move I have had too many bad experiences to list. I recently had a baby and they have misdiagnosed her twice, sent me to the emergency room in a panic for nothing more than the croup!!!! Their reception staff is THE worst I have EVER encountered - rude and disinterested to say the least. They neglected to give my 6 month old her first flu shot... only when I phoned back to check did they say they did not and anyway they are out of the flu vaccine anyway - no information on where I could go etc. I am leaving them immediately - they are shockingly bad. Linda read more

I've been Dr. Scanlan for almost 2 years now and she's awesome. They are in a new office space at 360 S. Garfield, #500 that's almost finished being remodeled and it's absolutely wonderful, especially compared to the other facility. Since they have moved and were joined by Exempla I'm hoping that the front office staff will be a little better. I haven't had any major problems, but they do lack adequate people skills, are definitely rude at time as others have said and seem somewhat disorganized. I have high hopes, but I had an appt today and I received no reminder call like they usually do the day or two before your appt and had no idea they moved to a new building until I called to double check the time of my appt. So, unfortunately, office management is still falling on the short side. Regardless, Dr. Scanlan is great and she really does care about her patients and being a good dr. She always takes the time to talk with me and answer my questions. The other drs. w/her in her new space are all new ones that she hasn't worked with before, so I can't offer any opinion about the rest of the group. read more

I would highly discourage anyone from seeing Dr. Tidwell. He completely dismissed a lump that turned out to be tumor, and when informed of this fact several months later, not only was unapologetic but hung up on me. This unfortunate incident calls into question his professional competence and demonstrates a bedside manner that leaves much to be desired. read more

I am a female in my mid-forties. I've moved around the country a lot for work and have gone to many doctors. I have new health insurance and had to find a new doctor, so I scheduled an annual physical with Dr. Lori Leopold. I was a bit annoyed with some administrative things prior to the appointment, but kept the appointment since the doctor and the care I'll receive is more important. However, I was disappointed with the visit and then even more with the subsequent billing issue which resulted in unprofessional conduct by office staff. The doctor: I've had an annual physical every year for over 20 years. This was the shortest physical I've ever had. It seemed like the doctor took my request to be sure to only do what would be covered 100% as a request to do the absolute bare minimum. I was with her less than five minutes. I wasn't asked to disrobe. The only time the doctor saw any of my skin besides my face, neck, and hands was when I asked her to look at a suspicious mole on my back; she lifted my shirt for about two seconds to look at it. Doctors usually check me all over for skin cancer since I'm fair skinned and I have an immediate family member who died of skin cancer. My total visit (including time with nurses, giving blood for testing, and going over my new patient history) was approximately 20 minutes. I'd hoped to establish a relationship with a doctor so I would have someone to go should an emergency come up, but decided quickly that I wouldn't go back to a doctor who showed such little concern for my wellbeing. On top of that, she wasn't the least bit friendly. No other doctor has ever made me feel unwelcome and unimportant. Office Staff and Manager: * Prior to the appointment, I was told to arrive 15 minutes before my appointment, which was scheduled for 7 am. The day before, I called to verify the parking situation and happened to learn that the office doors wouldn't open until 7 am. Good thing I called....I was waking up earlier than normal as it was, and the extra 15 minutes lost sleep would not have been appreciated. * I received a lab bill after the appointment. It wasn't much, but because I'd asked them not to test me for anything that wouldn't be considered preventative and thus 100% covered, I tried to get the bill waived or paid for by the office. It took a couple phone calls and almost two weeks to reach the person I needed to talk to. She said "9 in 10 insurance companies cover the tests" they did on me and they didn't have time to check on everyone's insurance (even though I'd made it clear I didn't want to pay anything, even writing that on my paperwork). * While talking to her about the bill, she said "I remember you." She recalled that I'd called in prior to my appointment about the cost to have a procedure done and I didn't think the price was fair. Yes, I thought $252 was ridiculous for a 1 minute procedure (pull a wand from a bottle and press it to the wart for a few seconds). She now acted as if it had been unreasonable to ask for a price in advance and to be in disbelief about how much it would cost. Based on the info, I didn't have the "procedure" and didn't complain about it when I came in for my appointment. I had my answer and let it go. Why didn't she? * She was very unprofessional throughout the two phone calls. I also had to call the lab and insurance twice, because they all were pointing fingers at each other about things like codes that were used and my plan, so I'd have to get information from one to give to the other. I was irritated to be spending so much time trying to get to the bottom of why I was charged when I'd specifically asked to only have done things that my insurance would cover and I'm sure that irritation came through during the phone calls. However, I wasn't rude. The only person I spoke with who was rude and unprofessional was the office manager at the doctor's office. In addition to everything else, she told me not to come back. I assured her I had no intention of doing that (mostly because of the physical itself, but all the trouble I had administratively was icing on the cake). read more

My family and I are looking for a new doctor. Oasis Family Medicine is not meeting our needs and working with them has proven to be a frustrating, often irritating, experience. Originally, we were drawn to Oasis due to it being an all-women practice, and a glowing referral for a certain doctor. That doctor jumped ship several years ago, so we had to scramble to find someone else. We ended up with two doctors and have only been happy with one. However, I've also experienced doctor "sick days" and mass confusion about rescheduled appointments among the staff. The staff... They are unfriendly, snappish even, when you have questions or ask them to do a simple record transfer. I was put on hold for over six minutes today waiting to ask for a records transfer that I asked for yesterday while we were in the office. They sent the out-of-date records to the wrong school, despite the fact that I handed the information for the correct schools to them yesterday while we were in the office for an appointment. When I call to ask for a simple (and it is very, very simple, is it not?) record transfer, do not treat me as if I've peed on the floor in the office. Do not abruptly put me on hold and ignore me for several minutes until someone else answers the phone and I have to repeat myself only to be put on hold again, only to have to explain AGAIN to the third staff member who picks up the phone. This is unacceptable to me. Oasis seems to be down to two doctors, one appears to be new. The doctor that we have seen in the past is a good doctor. My youngest daughter was the patient of a different doctor since birth. Her regular doctor didn't catch her RSV, but this other doctor did. My baby was hospitalized for a week with RSV. The doctor that caught it is the only reason we've remained with this practice as long as we have. She remains with the practice. She has always been professional and friendly. Other issues we've had with the office: 1. Be sure to get a receipt for every single payment you make there. We've had to show them to prove that we paid after receiving a bill in the mail. This has happened several times. 2. You know how most professionals' offices will call you to confirm your appointment? Well, I'd call THEM in this case. Or you might find yourself at the office at your appointed time, only to have them tell you that you didn't have an appointment. 3. They charge $1 to park in their junky parking lot. Seriously! 4. Bring a book and something for the kiddos to do. Wait times can exceed 20 minutes or longer. Excruciating when you have young kids, particularly if they are sick. Nurse practitioner appointments have always been the exception. You will be in/out quickly. read more