I was off work on a weekday and in the midst of running a slew of errands, I decided to drop in to…read morethis new State Farm office. I didn't know if I needed to make an appointment or if I could just walk in but I decided what the hell? I entered this very clean and well organized office and was promptly greeted by an older woman who made me feel right at home. I informed her I was interested in getting a quote for my auto and home. The woman walked me over to another gal, Shirley, who politely introduced herself and was more than willing to put together some pricing for me upon my arrival. I thought, for sure, I would have to run home to get her some more info but with today's technology, I was able to pull up my current coverage right on my phone and give her some info so she could compare apples to apples. We went through our auto policies, my home owners policy and I let her give me a quote for life insurance, as well. Shirley and I found that we both use Yelp and started talking about different spots the other one needs to try. We had a nice meeting and she informed me they are collecting Toys for Tots in their office. That made me pretty happy to see! I left feeling like I knew a little more about my current policies as well as more knowledge about my insurance options than I ever knew before. Shirley answered all of my questions and explained things in a manner I could actually understand. They're quotes were better than what we're currently paying and after years of working with an insurance agent I have never even met in person, I definitely want to do business with this State Farm agent and his friendly and helpful staff. Looking forward to making the change over, dealing with some incredibly nice people and meeting Scott in person. Check these guys out and ask for Shirley...she's awesome and knows her stuff!

I had a condo policy with them, and I asked them to provide evidence of insurability for a new home…read morepurchase. I called and emailed over and over, and they never got back to me, almost causing me to lose the mortgage! Luckily, I was able to find a competent agency last-minute to save the mortgage. Even worse, they never canceled my condo insurance, which I just found out several months later! They cost me tons of money! Get insurance literally anywhere else. They will end up costing you way more in the long run!

I would not recommend going through bottom line for anything! I have been with them for 2 years and…read moreit has been nothing but problems and price mark ups. I told them when I switched over that I needed SR22 insurance and they assured me it was on my policy, come to find out it was not and my car got impounded and I had to go to court, $900 down the drain because bottom line does not know what they are doing. Multiple times I have called and have received horrible customer service and the wrong quotes for my account! They have multiple tabs open at once and say those prices and then once question they say "oh sorry that was somebody else's account!" So you're meaning to tell me they keep personal information open on company computers for all to see? How nice! Please save your money and just call insurance on the spot, I was able to find a quote $50 cheaper. Stay blessed, and don't get scammed by these losers, they get commission on every payment!

I called to get a quote on my 2019 car and the price was very reasonable. The manager was helpful…read moreand gave me the best deal. They are professional and know how to run their business. I will definitely refer them to friends.

Agent Tamara was very detailed in the questions and concerns that I had about my insurance. She…read morewas very professional and thorough!!!! She was able to get a decent price for my 24 year old son!!!! I would definitely recommend!!!!!!!!

Ringmybellagent and have been nothing short of amazing. Whether I stop by the office and ring the…read morebell or call in with a question or update, the team has answered ever question thoroughly and in a timely matter.

Dealing with this branch has taken years of my life. They have multiple workers that will all give…read moreyou a different answer to any question. They take zero accountability for any mistake they make. They don't know how to explain anything whatsoever! Dealing with this place has been the worst experience of my life. I get it you're a business that just wants our money, but you can at least pretend to care about people.

I was a member of this office before Mike even had it. Originally it was Bill. I was 16. I am now…read more50 and thanks to Susan Casteneda I am now with Progressive. Being honest the animosity I have for the office and Susan is through the roof. Glad you live in the neighborhood. I do not. I live easily 59 miles away. But I was loyal to this office. Being honest Bill was old school and all about his customers. He managed everything and would have never let a Susan come between that. When you speak with Susan you can tell she runs that office. I may be paying double and even possibly triple but know I'm not dealing with a Susan

Raila handles property tax appeals on all our rental properties, including our home. They know the…read moreschedule of appeals on each level and automatically send us paperwork at the appropriate time. This saves us so much time!

I've been working with April to help us with our tax appeal on our apartment building. She takes…read morethe time to follow up on outstanding items she needs to complete the appeal. We were able to save over $2k in taxes on our commercial building for 1 year. I'll be using them again and will give it a shot on our residential building.

I couldn't be happier with the exceptional service I've received from my insurance agents at State…read moreFarm. From the moment we connected, their professionalism, knowledge, and dedication were evident. They took the time to thoroughly understand my insurance needs and tailored a comprehensive coverage plan that provided me with peace of mind. Their communication skills are truly commendable, always prompt, clear, and patient in addressing any questions or concerns I had. It's clear that they go above and beyond to prioritize their clients' interests. I wholeheartedly recommend them to anyone seeking an insurance professional who truly cares about their clients' needs. We insured 2 properties and 3 cars with them and are very happy with their service.

This office has been very proactive and making sure that my coverage is up to date and what I need…read moreto protect myself and my family. I appreciate that they keep in touch and check in on me.

Wow! That was fast! I had a security system installed yesterday and notified Susan Palkovic. You…read moresave money on homeowners when you have a security system. This morning I was told that my refund check is already on its way!!! Unbelievable customer service!!!

This office doesn't respond to messages or emails and I have several billing issues. They will also…read morecancel your homeowners insurance if you contact the claims department for a simple question about something being covered. No claim was filed $0 was paid, and yet the policy was canceled for too many claims?!! If you want home owners insurance that actually provides coverage and wont drop you the second you start asking questions I wouldn't use State Farm..

I've been paying my premiums for years. Tuesday I was hit at the intersection of 106th and Ave L. I…read morewas not at fault. Now it's going on three days without a rental car. I was told that there's nothing more State Farm can do for me. I was told to do there job for them. They told me to find another rental company. I thought that's the reason I pay my premiums for?? Guess not. What a surprise I do the work and the agent at State Farm gets paid.!

I have my cars, house, and life insurance with this office. I couldn't be happier with the agent…read moreand staff! They are so friendly and knowledgeable. Anytime I have ever needed their help or advice they really take their time and go the extra mile. When I had a claim, they made it so much less stressful. I highly recommend this office.