Day 11 of our Dignity St. Joseph's 2026 Tour. There are five St. Joseph's review pages for 350 and…read more500 W Thomas Road. I have to sort out where to comment. Many of the 1 ratings on this page pertain to billing, Emergency Room experiences, and feelings of mistreatment. Our family member, several weeks ago, felt the imaging staff had no respect for her fragile body and curved spine. They knew what they needed to do, they had a long, busy, full night. The patient was a technical task needing solving. Some years ago, a doctor gave me his opinion from, as he said, "The view from 30,000 feet. " The view here from 30,000 feet is "Medical City". I do not know how many thousands of people "live" in this city from Janitors to food prep, nursing, brain surgeons and administrators. It is a complex place dealing with every aspect of human bodies, birth to preservation, and who is going to pay for these services and how. January, 2026 we learned, at a physical therapy center, the insurer of our family member withdrew Medicare Advantage coverage from them December 31, 2025. We scrambled. Elderly, on Medicare, we fell back on standard Medicare, but paid out of pocket for awhile. My heart goes out to people crushed between low pay and less than stellar medical insurance, and the medical institutions treating them, no matter the circumstances. We do not know what this hospitalization will ultimately cost our family. Care of our family member has been deep and wide. I think of thecduffering of my ancestors from falls, infections and the many diseases I get vaxed for. It is miraculous age. I see medications delivered at millionths of grams keeping a body functioning and relatively oit of pain. I am amazed. I see the teams assembled to work these medical miracles and I am amazed.

How ironic that Dignity Health's universal skill of the month for July is "tones of respect"…read morebecause on July 1st, my husband, a paralyzed veteran, was an inpatient at St. Joseph's Medical Center in Phoenix, AZ. He went in for a procedure in the Interventional Radiology department. What should have been routine became a very upsetting healthcare experience. I can only surmise that the information my husband gave to the nurse was misconstrued when she spoke with the doctor, because instead of asking my husband for clarity, Dr. Cole Mendenhall entered the procedure room, visibly angry and began yelling at my husband. His demeanor was rude, condescending, and intimidating. As my husband's spouse and caregiver, I found the doctor's behavior to be completely unprofessional and unnecessarily aggressive toward a patient who is paralyzed and vulnerable. Without making any apparent effort to de-escalate the situation or hear both sides, Dr. Mendenhall refused to perform the medically necessary procedure that had already been scheduled. We left shocked, humiliated, and without the care my husband needed. Every patient deserves to be treated with dignity, respect and compassion- especially those who have served our country and those who have significant disabilities. Being a nurse, I understand that misunderstandings can happen in any healthcare setting, but professionals should respond with professionalism, communication and empathy, not with anger and intimidation. I sincerely hope that Saint Joseph's Medical Center reviews this incident carefully, and takes meaningful steps to make sure that no other patient or family experiences treatment like this. We expected compassionate care, instead, we left feeling dismissed, threatened and deeply disappointed.

I came here for a kidney transplant on 3/31/26 so my stay was for 3 nights and discharged on the…read more4th day. The level of care I received was outstanding. It's a lot to physically and mentally navigate the challenges of major surgery but the nurses and doctors made my entire experience pleasant, professional, and safe. There was never a time when I felt out of the loop as my recovery progressed and what tests and medicines were added to my daily routine. All the staff on the 17th Floor were amazing. Every RN, PCA, Doctor, support staff, and housekeeping were highly attentive to my needs. The only critique I would say is that sometimes I'd be missing an item or two of my meals. I was served breakfast, lunch, and dinner that was preordered via link to my phone. 90% of the time, my meals arrived with everything that I requested and the other times they were missing without explanation. Other than that, this is a 100 star hospital. I trust Banner University Medical for all my medical needs.

The current 2.3 rating is quite a generous one. You should come to this hospital if:…read more1.You don't mind pressing the call button to go to the bathroom and having a nurse stroll in 20 minutes later and you've already wet your pants. 2. They don't change your sheets after your urine accident (see above) and all they do is put a paper pad barrier over it. And it doesn't matter that your blankets are moist. they'll have to do. 3. You have a visitor who is struggling to help you out of bed and nurse's aides pass by, see the struggle, and don't bother to ask if they can help. 4. You are served lunch, you don't eat it, and it sits there until 7:30 PM stinking up the place. 5. You ask if and when you will be discharged before lunch and each time you ask the nurses they look like deer in headlights . Only to find out from your doctor that she told the nurses at 11:00 am that you would be discharged. There is a lacadaisical atmosphere at this nurses station (inclusive rooms 12 05 to 1212 and others in that hallway.) Chit chatty, non attentive to patients. Perhaps looking at EKG screens or other monitoring tasks. certainly not responsive to patients needs. At one point, I called to speak to the hospital administrator and was told I had to speak to the CHARGE NURSE. The operator transferred the call to that same nurse's station and the person who answered told me she was a secretary and she didn't know who the charge nurse was. It's like Abbott and Costello here, the "who's on first" bit. Except that none of this is funny and this is supposedly a place where life and death decisions are made and people are supposed to be seriously performing their duties to give the patients a sense of confidence that they are receiving top quality care. This is not it.

The Mayo Clinic Emergency Department treated me for influenza A recently. As always it was a…read morepositive experience surrounded by caring cheerful staff. The new ED runs so smoothly with all departments close by. X-rays and blood tests results are back quickly and a board in your private room indicates when they have all been completed and the Dr and nurses names along with test progress is updated quickly. I have had many experiences of other departments there, from neurology , to foot surgery consultations and I am presently experiencing appointments in the PT department. Every where I go I am greeted and cared for with loving care and expertise. There are no rushed appointments and in my experience they run on time. What a great experience every time I have an appointment. Phone staff are so on the ball calling to make appointments and are mindful and helpful of time constraints one may have. Liz.

I had a transplant here and then stayed 2 days in the hospital 2/17. I also had a lot of after care…read moreappointments. I think mayo does a really good job. The hospital experience was great and all the nurses were great. I didn't meet the surgeons but the anesthesia team was great. The only bad thing that I took a star off for was the food was soooooo bad. I mean like nearly inedible. When you're trying to recover and eat it's hard to when you can barely shove down the food. I'm not even very picky but I can't overstate how bad it is so order oatmeal and fruit and stuff that isn't going to be nasty. The aftercare was also great and they set all my appointments for me and it was so easy to stay on track. No complaints and every provider I saw was great.

My husband and I are here from St. Louis and both of us ended up needing to go to urgent care. We…read moredidn't go on the same day or for the same reason though! We both had a great experience there! The wait time wasn't long, we were seen pretty quickly after we arrived. The whole process didn't take long at all! We both saw caring professionals who were able to give us a diagnosis, a care plan, and call in a scrip for us. It's always a little strange to need care in an unfamiliar area, but this was great! We both highly recommend Honor Health!

My baby's getting better too slowly! But it's eventually gonna release! It's been several…read moredays post surgery and she's getting better but still homesick!‍

We had an emergency situation with my husband and he was transported here in the middle of the…read morenight. I will tell you that during this long stay, we interacted with dozens of different teams. And this was an overall good experience. From the security people, nurses, techs, doctors, cafe staff, and even the cleaning crew- we were treated respectfully and everyone communicated with us. And these doctors took the time to really explain what was happening. I know from stays at other hospitals that family is often left in the dark about how and what needs to be done, but they have all been very transparent and ensure we know what they know.

I brought the client I care for to the ER and we were seen fairly quickly, which I appreciated…read more Unfortunately, several aspects of the care were concerning. The RN assigned to us was somewhat polite, but when we asked for water for the patient, we were told we could get it ourselves rather than being assisted. I also did not observe the IV port being sanitized before medication was administered, and a green disinfecting cap was not placed on the IV afterward. In addition, the pads the patient was lying on had visible blood on them and were not changed. I ended up removing the soiled pad from underneath her myself. These are basic cleanliness and sanitation practices that are important in a hospital setting. The experience left me feeling like I had to closely watch the care being provided to make sure things were being done properly. I hope hospital leadership or patient relations reviews this feedback and reinforces proper care standards for future patients.

If you want to be seen quick and by an actual Dr. and not a PA, this place is fabulous. The Drs are…read morevery smart and extremely nice.

Had a poor experience. Only reason for 2 stars is the check in and reception process was efficient…read more After that the experience was poor. Went there on a Sunday afternoon at about 430. After getting checked in for a possible broken elbow, vitals were taken and MD examined. We were told the xray tech was in with someone and we would be next. We sat there for over an hour (I can't imagine one set of X-rays took an hour). X-rays were finally taken in less than 5 mins. Then after sitting another 30 mins, I asked how long it would be until someone could look at the xray. I was told "this is the part that takes a while" and that I "was lucky they were still on the day schedule because the night time wait time can be up to 4 hours." We waited about 20-30 mins then asked again how long it would be. They couldn't give me a TAT so we got up and left. We were there for over 2.5 hours to have 3 X-rays taken. And who knows how much longer it would have taken to have someone read the X-rays. I don't believe there were a large number of patients there at the time. The parking lot only had a few cars, waiting room was empty and the nurses desk outside the exam room had the same nurses/techs/MDs sitting there our entire wait. Their website says little to no wait. How healthcare should be. That was not my experience at all.

I delivered a baby here and when you go to the main entrance where they tell you to go if you are…read morein labor, you have to hit a buzzer if it is after hours. the maternity staff come to open the door to let you in, when I arrived, I was 8 cm dilated and for me to have to wait about five minutes for them to come downstairs to let me in is crazy and they asked my significant other if I was able to walk , I was still in the car and instead of I'm coming to me they want me to walk to the doors, but I honestly could not walk, my contractions were so bad. The one nurse, I didn't like her demeanor but I understand she was trying to help me as well as do her job, but I was laboring fast and could barely even move. It wasn't my first baby, I have had WAY better experiences elsewhere but I also have all my kids in a different state.. the maternity ward is significantly outdated , rooms ran down and super small. The food was nasty. Other than the one nurses demeanor the rest of the staff and nurses I had were very friendly. I had my son within barely a hour after arriving to the hospital so they weren't able to see what labs I had or hadn't had while I was pregnant, come to find out one test I should've had when I was pregnant wasn't order by the doctor so I had to get the test ran after my son was born and I had to stay a extra day due to waiting on getting the lab results back. I had no issues during the labor process itself, honestly one of my easiest, fastest labors but probably because I arrived at the hospital at 8 cm basically ready to already push. I would not want to deliver here again unless I absolutely had to.

I had an Achilles injury and I they did X rays on my ankle (x rays are bones not soft tissue). I…read morewas given a boot and told to "just let it heal" by dr Dane Caputo. I went to get a second opinion from a specialist and he could tell before I took my sock off that it was a ruptured Achilles. I think the ER doctors are just supposed to get people in and out as quickly as possible without proper diagnosis. Good thing I went with my gut and didn't trust Dr Caputo. Who knows how my injury could have turned out.

Honor Health Deer Valley Medical Center deserves a million stars! The hospital and staff are…read morephenomenal! They care for my Father with excellence. I want to recognize someone that was extraordinary and went out of his way to help me. I will NEVER forget Mike Kenney-in security! I had just found out my father was having emergency surgery. I raced to the hospital. My dad was waiting in a room at the er. He was going to Pre Op. Mr. Kenney hustled me back to the room-and I was sad to see the bed was gone. He had been taken to pre op. Mr. Kenney could tell I was upset bc I didn't get to see my elderly dad before he went to emergency surgery. He quickly advised me the fastest way to see him. I know this doesn't seem like a lot-but I am forever grateful bc I got to spend time with him right before surgery. I was also there to support my mom who was very worried. If it weren't for Mike-I wouldn't have been there for my mom or got to hug my dad. I am forever grateful. He didn't have to go out of his way to help me. I saw the amazing Mike several days to follow. He is excellent at his job and truly cares about patients and their family! MIKE KENNEY-you deserve a million stars! I am forever grateful! Thank you for going above and beyond! Thank you for caring!

I don't send reviews often but today I am compelled to tell you about Honor health here on deer…read moreValley and 27th Ave here in Phoenix. I see you only have two stars and I want to correct those people who have done that. I recently had a real life threatening scare and I was very sick and almost didn't make it. from May 3 until near the end of May I was on a ventilator because I didn't follow the directions of my doctor before surgery. These people saved my life and I want them to be recognized as being one of the best full care hospitals around. I have been treated so well and so nice by the staff. Give praise to Dr Wong and also to August. Very good doctors. And I don't care what anybody says the food here is excellent and also give a shout out to Heather on the second floor and to Tristan who have all helped me in my recovery. Please keep up the good work. You guys are terrific and I promise next time I go to the emergency room I will follow directions; just do as they say they are there to help you. Thanks again Honor Health. Eric Teahan.

Terrible place to be!!! Unattended staffs on top of…read moreattitudes!!! Alert sounds doesn't alert anyone. When I walked into nurse station, everyone was eating and chatting! Like restaurant.

I want here for chronic migraines. My neurologist was Daniel Smoots. He asked many questions, was…read moreextremely attentive, allowed me time to explain everything relavent, gave me many treatment options he explained great especially when I asked for more detail, and was very helpful in getting referrals and medication I needed. It was also very easy to contact him via the honorhealth website when I needed to change the location for my MRI. I arrived late because of something entirely out of my control, and I was so worried I wouldn't be able to get seen. Despite my stress the office staff were helpful and got me in anyways.

What an Outstanding Facility and the Staff was Superb!!! We…read morewent into the ER due to my being sick all night and came in to get some assistance with getting something to help me with the vomiting that was relentless! After describing my symptoms they did several tests and found that it was a heart issue as well!! I was so impressed that they went above and beyond with my care!! I was admitted and had an angiogram to check to be sure I wasn't having an issue with blockage- they did that a 5pm in the evening!! I felt confident that I was receiving the Best Care! The Staff from the ER to all the nurses and Doctors in Cardiology were Outstanding!! So caring, empathetic and supportive to giving me the Best Care!! I highly recommend them!!

You go through a security check prior to entering. Very welcoming staff here. Clean and nice…read morehospital. I stopped here to grab a bite. My appointment was across the street. Best kept secret that hospitals have cafeteria with great deals. While limited, you can usually find readymade packaged food, salad bar and hot food. I decided on a veggie pizza slice. It had been sitting on a burner to keep it hot. It indeed was hot! Not bad but I have had better. Shared parking lot and WiFi.