Not as good as it should be. ER doctors aren't their's, they are contracted and separate entities…read more The ER is typical of them..crowded, you get lost in the queue and quality of care is hit or miss. When my Dr went in for an emergency, complicated back problems, top notch (thank goodness) and was admitted to Barrows for surgery with the neurosurgeon highly rated and a concerned doctor giving my daughter a chance...and what an excellent doctor! Still a better hospital than any Banner so I'd recommend them out of that alone, but their rating is in the toilet concerning me.

Don't love this hospital. The nurses we have encountered were amazing.... All of them! Not a single…read morecomplaint. All were attentive and helpful when in need. Nurses aside, the rest of the staff has question marks. Let's start with the gestapo ICE wannabes sitting in the emergency room that ask you what you are doing there and then tell you to go stand in line. They cannot hear a thing behind that stupid glass. Just cover your face like your heroes and get rid of the glass. The doctors all seem concerned on what happened on a test 5 years ago so much more so than a current test result. The high blood pressure from 5 years ago has already been addressed... as you can tell by the current readings. As a visitor, one day I walk in freely and go where I want, no questions asked. The next day a dude runs me down like he's a free safety to tell me he has to check me in and give me a designer paper bracelet to wear. If the free safety is correct, the day 1 staff should be fired for dereliction of duty. Why is it not possible to assume that anybody not in a hospital gown is a visitor? Why is the bracelet necessary? Somebody got paid to come up with this idea.

Honor Health Deer Valley Medical Center deserves a million stars! The hospital and staff are…read morephenomenal! They care for my Father with excellence. I want to recognize someone that was extraordinary and went out of his way to help me. I will NEVER forget Mike Kenney-in security! I had just found out my father was having emergency surgery. I raced to the hospital. My dad was waiting in a room at the er. He was going to Pre Op. Mr. Kenney hustled me back to the room-and I was sad to see the bed was gone. He had been taken to pre op. Mr. Kenney could tell I was upset bc I didn't get to see my elderly dad before he went to emergency surgery. He quickly advised me the fastest way to see him. I know this doesn't seem like a lot-but I am forever grateful bc I got to spend time with him right before surgery. I was also there to support my mom who was very worried. If it weren't for Mike-I wouldn't have been there for my mom or got to hug my dad. I am forever grateful. He didn't have to go out of his way to help me. I saw the amazing Mike several days to follow. He is excellent at his job and truly cares about patients and their family! MIKE KENNEY-you deserve a million stars! I am forever grateful! Thank you for going above and beyond! Thank you for caring!

Whomever had the not so brilliant idea of making this hospital bigger without addressing the…read morealready major parking problems 10x worse! There is no valet on weekends or evenings. If you plan to park in the garage during these times, plan on walking to the front of the hospital in the high temperatures just to get to patient rooms. (The walk to the front is pretty long in the heat) Anyone with 2 functioning brain cells would have knocked down the medical building beside the hospital and built a parking garage there. Imagine that good idea!! Better planning and more intelligent thought might have made an already chaotic parking situation better instead of worse!

As a board-certified spine surgeon, I just finished a peer-to-peer review with a UnitedHealthcare…read morephysician reviewer regarding one of my patients. The experience was deeply frustrating. My patient has two cervical disc herniations causing spinal cord compression. Based on my clinical evaluation, imaging, and the available medical literature, I recommended cervical artificial disc replacement because it preserves motion and is an appropriate treatment option for carefully selected patients. The procedure was denied--not because the patient was not suffering, not because conservative treatment had not failed, and not because there was a better evidence-based alternative. It was denied because UnitedHealthcare's internal policy considered the patient's degree of disc degeneration outside its criteria for disc replacement, despite my belief that the recommendation was medically appropriate. What makes this particularly difficult to understand is that UnitedHealthcare was willing to approve a fusion, which permanently eliminates motion at the involved levels, while denying a motion-preserving procedure that I believe is in my patient's best interest. When an insurer approves a more invasive operation while denying a less motion-sacrificing alternative for policy reasons rather than individualized medical judgment, patients lose. Insurance companies absolutely have a responsibility to control costs and prevent inappropriate care. But those policies should evolve with high-quality clinical evidence and allow physicians to exercise individualized medical judgment. Blanket policy restrictions that override the treating surgeon's expertise can delay optimal care and force patients into treatment pathways they may not have otherwise chosen. My frustration is not about a disagreement between physicians--that happens in medicine. It is about patients being caught between evidence-based clinical decision-making and rigid insurance policies. Patients deserve decisions driven first by medicine, not by checkboxes.

We had our UHC Medicare policy for 10+ years and were pleased with it for the most part. We had a…read morePCP that we loved and trusted completely. Then the first part of this year, we got a letter that UHC had dropped our PCP from their provider list. When we inquired why, and if there were any exceptions, the customer service rep had no answers besides "pay full price for your doctor and prescriptions without insurance".

Great care team; everyone listened to what I had to say about managing my long-term chronic pain…read more Unfortunately, after only one office, it turned out the practice wasn't really in my insurer's network, so I had to move on. Drat!

This place is doing accchs scams. Kicked me off pain meds because "I don't want to get better" I'm…read morepermanently disabled, and this doctor JUST diagnosed me with scoliosis and then didn't even talk about my X-rays, decided to kick me off pain meds instead. Because I no longer have accchs. They are able to bill accchs $677 for every visit, but now that I pay cash they only make $179 per visit. They forgot to send in my drug tests multiple times! I knew I'd report them to the state board and accchs months ago. I've been talking about all the sketchy shit to my mom and disabled friend for months. So I knew I was going to report them from the start. I am apart of the reason the fbi shut down a ton of sober living homes for human trafficking and double billing. I hate when people break the law and don't follow rules! I'm autistic it's hard to ignore. It's very easy to see when an accchs scam is happening and I felt it happening the second he gave me 10mg oxycodone without starting me on 5mg first. And then he kept letting my pee tests expire and not send to lab. Today the doctor says he is cutting me off pain meds because they don't feel comfortable prescribing them long term. I asked them if I broke the pain contract, they said no. I later get an email saying I'm permanently discharged because I broke The pain contract. They kicked me out of their practice because I am self pay. Discrimination. They're also not billing using correct address' and he's practicing in multiple states with multiple address. I talked to my pharmacist right away and told them everything I experienced and they told me YES this doctor is doing illegal shit. 1/26/26 they said I no longer need to do drug tests to receive my meds, that's illegal. My pharmacist is helping me with filing the report to accchs and the state board. Oh yeah he also gave me a 14 day supply of meds but wrote on the bottle it was a 7 day supply of meds. So I felt like he was trying to trick me or something. I'm not a drug addict so I use my meds properly and this little weird shit he did, did not affect me, I never took more than I was supposed to. But prescribing meds wrong on purpose is illegal as well, malpractice. I've been on prescribed controlled substances since I was 8 years old, I am well aware of how it all works. I've been permanently disabled for 12 years also. And then he tried to get me to do as many x rays as possible before my insurance cut off. He found scoliosis and then cancelled me as a patient immediately. Why would someone do that? He wouldn't even discuss my imagining he ordered. He made me pay $179 to get discharged today. So yeah I knew immediately the second he prescribed meds wrong and gave me 10mg oxycodone right away that he was crooked and I WAS FUCKING RIGHT!!!! If you ever feel weird at pain mgmt ask the pharmacist about it. They can definitely reassure you if you experienced something illegal. Other than that, while I was being prescribed oxycodone for a few months, the appointments were fast and scheduled normally. Just nothing the doctor ever did was normal. Letting my pee tests expire multiple times, writing wrong medication information. Accchs would only allow a 7 day RX and he gave me 14 days and put 7 days on the bottle, so that's called LYING. Lying about how much you're prescribing. All I see is red flags at this place.

I've had the opportunity to work closely with North Mountain over the past several months, and I…read morecan't say enough good things about this team. Every interaction has been professional, compassionate, and centered around providing the best possible care for patients and their families. Summer has been absolutely phenomenal. She consistently goes above and beyond, communicates exceptionally well, and genuinely cares about every patient. Brenna in Guest Relations is always welcoming, kind, and makes everyone feel valued from the moment they walk through the doors. Taryn, one of the Case Managers, is incredibly knowledgeable, responsive, and works tirelessly to ensure patients have the support and resources they need. The clinical team is very kind and supportive. It truly takes a strong team to create the kind of environment North Mountain has. Their collaboration, dedication, and compassion are evident every day, and it's been a pleasure working alongside them. I would confidently recommend North Mountain to anyone looking for excellent care and a team that truly puts patients first.

My brother was there for several months. He passed due to a bug he picked up. All his electronics…read moresuddenly disappeared. Phone, hearing aids, video game, chargers and usb blocks, even toys were missing. F this place

I recently had an emergency and my adult daughter took me there ended being admitted from 4/28…read morethroughout Sunday. I ended up with a male nurse during the day. He was terrible. He would play around with other staff members and was on the phone with his wife. Gossip about patients. He did so right out my room door stating he didn't want to enter my room. I was purposely last on his list. My morning medications were late. It was an hour and a half before he came to me. He was training a young lady who was in school to be a nurse. Mind you this is my 2nd day there. I reported him and the charge nurse spoke with him outside near my door. He spoke of untruths about me, saying I kept interrupting him. I asked for help. He was sitting outside my door not working on the computer just gossiping and flirting with other staff members. I am hearing all of this. I heard speak terribly about his cna, telling others she was coming on to him while he was outside my door to his wife. The charge nurse told him when I try to ask him something and the timing is good for him to excuse himself and tell me he must use the bathroom. Then they switched ky rooms down to the second floor. This was my 3rd time at banner and each time gets worse. In my own personal opinion, if you are hired for a job then do your job. If you don't have time right then say so. Yet, if you are not on a break and not helping another patient or staff member then you need to do your job. You should NEVER SPEAK ILL OF PATIENTS OUTSIDE THEIR DOOR. I had 6 kids and as my grandmother would say is I can hear a pin drop. Never again Banner never again. I am even gonna switch my cardiologist from banner to another doctor outside of banner. Your staff is horrible. They are luke children and work is where they come to play. The day nurse who was male was horrible not realizing his voice carries and even a whisper can be heard. My hospital out west is Abrazo West.

Went in to ER with Bacterial Infection but all the nurses wanted to talk about was drugs and if I…read morecould score them meth. Once they realized I couldnt, they shined me on for 6 hours. Once I had enough and signed out security didn't want to let me leave. So i got tossed up by several "security guards" taking turns choking me out. After filing a complaint, hospital decided nothing was wrong. Good Luck to anyone going there.

Great team working cohesively . Gentle and caring team! I…read morewould recommend this team for your digestive health.

I've had several procedures here in the last 15 years. The staff is friendly, professional,…read morethorough and communicative. Dr Mills is the best.

great hospital and great experience. highly recommend. lots of positive changes and good care.read more

The staff here is amazing! My daughter was hit by a car while riding her bike. She suffered two…read morebreaks in the wrist and one in the jaw. The truck never stopped. Nurse Katlyn took such good care of her. All the staff were so friendly and helpful. The registration lady was very cool and fun. The doctor was great. My daughter said the CT Scan guy was kind of a d**k and there was a dead cockroach in the ct room. We got trauma transferred to Banner UMC. The transfer driver was so cool and caring. The place is pretty run down but just old and seems like it's been there forever.

Yesterday 8/1/24, I had received a called @ 8:50am, from JANINE SUTTER's office requesting me to…read moresee "Behavioral Health". I didn't understand WHY? I have my own outside therapist since March 2014. I was confused as to why Sutter would want me to see one of her in house therapist? I called back at 10:04am leaving a message in regards to their message. **At 4:37pm I got a live call back that was about 5 minutes, which was used for me to explain I had my own therapist and about a referral. I was pretty happy with my communications to Sutter's staff. **Then @ 4:56pm another call from Sutter's office. It was SUTTER herself!!! That blew me away!! She explains that since she wanted to make sure she understood her staff's notes that she would call ME in between her in house office patients. That was a 21 minute extremely thorough conversation PLUS her information TO ME was exceptional! (And I had a telehealth visit on 7/24/2024 with SUTTER.) She had explained that through her "in-house behavioral health employees" they can give me some resources that I'm in desperate need of. I'm having lots of challenges with housing and still waiting for my Disability case to get on the Court calendar. Sutter went beyond her call of duty making sure SHE UNDERSTOOD what she NEEDED for MY CARE! As I write this out RIGHT NOW, I'm moved to tears because I, myself didn't fully realize the magnitude of SUTTER's care! I would like to think what if I wasn't on "Lorazepam AND some trigger shots" for yesterday's noon, pain MGT appointment, I would have realized SUTTER's OUT STANDING,EXTRAORDINARY CARE for ME!! * Since Dr. Wolfsons's retirement, I chose to have Sutter AND she's been exceptional! *She's been a fabulous listener! *She is remarkable with paying attention to details and taking her notes! *To me all of Sutters skills are fabulous yet it goes beyond her skills, her bedside manners are MONUMENTAL TO ME!!! Many blessings to SUTTER, her staff and ALL of Mountain Park Health staff, for ALL THE YEARS (since 2015?) I have been going here I have received masterful and remarkable care! I deeply and genuinely thank YOU ALL! When I do go in for an appointment I have ALWAYS found it clean. The bathrooms have never been unsatisfactory. The waiting area are also clean. I have been to AM & PM appointments The front staff have been professional, friendly and big smiles no matter the time I have an appointment.

**STAY FAR AWAY - TERRIBLE MED GRP ** Terrible practice, for…read morea medical office that is located in the middle of South phoenix the providers especially AMY BROWN are ignorant and incompetent. I won't go as far as stating racist but you can be the judge. I requested referrals for my child and was complimented and told I must be the NANNY ! I'M MUVA, you would've never called a WHITE WOMAN the nanny ! None of my concerns at my appointment with Amy were addressed, my child was listed as having a sick child visit when I was requesting referrals and although those referrals weren't placed 2 month later they said to come back again. No real customer service , it's a money grab STAY FAR AWAY !!

My spouse could not be in better hands. He is moving through their specialists now and we are…read moreformulating our plans for his Parkinson's. I worked very hard to get the initial appointments and their schedule was tight but we are in. He is having treatment now and it is starting to make a difference. Thank you Barrow for helping us.

Dignity Health / Barrows Neurological Institute has horrible service! My doctor there is not listed…read morein there database so my patient portal is useless! I can't message my doctor and I can't make appointments because when I call in they tell me I have to go through Barrows clinic which only has a phone message service and they don't call back for 24-48 hours. I am having constant, debilitating pain. At the end of my doctor's visit yesterday, they told me to go immediately to the front desk and get the next available appointment for treatment, but when I got there, everybody had left for the day 45 minutes earlier. Not only can't I make an appointment, I can't even message my doctor! I've been ghosted by the entire system at Dignity Health and Barrows! Take my advice, DO NOT GO THERE FOR TREATMENT!!!!