I went in for surgery on my left eye, in March 2026 and Doctor David B. Kay treated me extremely…read morewell I couldn't be more satisfied with the operation and after care, the office workers are very polite, assist me quickly and with patience

The biggest issue was the attitude of one of the front desk staff members. Instead of being…read morewelcoming, professional, and helpful, the interaction came across as rude, dismissive, and unnecessarily unpleasant. I understand that medical facilities can be busy and stressful environments, but patients (especially when kids) should still be treated with basic courtesy and respect. The front desk is often the first point of contact, so having someone with a consistently bad attitude can negatively affect the entire experience. The medical care itself was very good, but customer service matters too. I hope management takes this kind of feedback seriously and addresses the situation so future patients are treated with the professionalism and respect they deserve.

I am a recently established patient for primary care and could not be happier with my decision with…read morethis office. Dr. Bhatt is a pleasure to work with. He was very patient with my 3 year old child that accompanied me to my visit as well. I felt heard and was given clear follow up instructions. I also received quick communication in the portal related to the new patient lab work I had done as well. Office staff were pleasant too.

Mayo Clinic is an amazing organization however, their service went down hill over the past 10…read moreyears. They are non-profit organization but, they seem to only interested in your cash. When my prescription order is up not one cares and responds. Horrible billing errors that seems no one in the organization taking responsibility. They used to respond and try to resolve now you get an email saying "Your billing department and doctor know the best.". After a suggested preventative procedures, no one contacts you back. It's just a money machine without the service.

Nice staff but terrible communication. I was suggested to go to a specific secondary location for…read moretesting and that my results would be back same day. It is now 3 days after and I had to call the clinic back for my results (when I was told I would get a call back same day from the doctor with my results). When I called back today, the desk lady gave me my results instead of putting the doctor on the phone to throughly explain it.

Wow!! I am over the moon at the service and kindness we received at this office. They were helpful…read moreover the phone and said there was no wait at that moment. It took us a little bit to get here and there was still no one else ahead of us. The person at the front desk is kind. The doctor and assistant that helped us were professional, good with my 7 year old, and really kind spoken. They explained everything really well. The appointment was over in a very reasonable amount of time. They gave my daughter a little stuffy as she left. I'd absolutely recommend this office and will come again if needed

The Customer Service at the front desk was very welcoming and helpful, just be patient as they have…read moreto punch in your last name and last 4 digits of your SS #. A special shout out to David that helped the first time I went for some inquiries on VA Benefits. The second day I was assisted by his partner and he did a great job as well. The CS at the lab was so, so. The lady checking us in was not friendly at all, acted like she hated her job! The male assistant that drew my blood samples, was very friendly and courteous, very helpful and extremely gentle. Jeff Cook assisted me with some administrative stuff and he was very cordial and helpful, he did his best to assist me in anyway that he could, we did get the records updated but couldn't get proof I was in Viet Nam. Even though I was there aboard a ship in 1965.

All levels of care. Fast response, Wonderful people at this facility. They respond to all my emails…read moreand appointment request. On time when I go in for appointments and treat me very respectfully.

Now known as Arizona Specialty Surgical Center. My…read more husbands knee surgery went very well. ALL STAFF are outstanding from reception to surgeon without exception. The facility runs like clockwork. Family members are kept informed as to patients surgery by a frequently updated detail board. This facility has one of the best chefs in town producing tasty hot meals. My husband's steak was tender cooked to perfection and hot. Helpful caring staff are there support and inform throughout the stay. We cannot speak highly enough of this experience. 10 star rating would be too few. Follow up once home was appreciated.

This hospital did not provide adequate post operative care for my husband, resulting in extreme…read morestress and delayed recovery. One of the nurses was extremely rude towards him and would not call me, per his request, to come help him. I found out later that they left him for about an hour soaking in his urine. This is not a hospital for a patient that is older. This is our second experience with this hospital and both times have been extremely difficult and disappointing.

Surgery, Tenex of hip, was very very painful from the start. Injection for pain med was…read moreexcruciating from start..i had to curl my fingers @ assistants fingers, cussing, screaming whole time..finally the assistant said to take deep breath,and just talk to distract pain..whole procedure was aweful..now im back to square one in Original pain. Need to see new doctor. I have called clinic after surgery in March. I have called, complained, no response

I recently had surgery at this physician-owned hospital, and I was very impressed at the way…read moreeveryone was so caring, from the top level professionals to the lowest rung on the ladder. Everyone made me feel welcome and cared for.

Excellent service, front facing staff, and doctors. I was so sick my boss and staff said I should…read morego see a doctor, so I made an appointment online for this location. From arrival to exit everything was smooth. With insurance, my visit was $50. The check up, and diagnoses was pretty straight forward and they explained what they prescribed. They sent the medication orders to my Wallgreens and in 1 hour they were ready for pickup.

I was charged 268$ randomly as Kim m said too in these reviews. As well as my co pay, they try to…read morescam you without you knowing I reported it as a fraud charge and will see what comes of it,

I started seeing Dr. Marquard because I found him on the Ehlers-Danlos foundation website. I've…read morebeen seeing the office for about seven months now, and I am extremely pleased with the care that I've received from all of the providers. Because I am a frequent user of the practice's patient portal, I do not mind the $50 administrative fee because I feel it is necessary to balance out the extra work that they have because of the patient portal. For patients with EDS, this office is a godsend as so few doctors acknowledge the disorder, more or much less treat the disorder. I appreciate the added bonus of having in-house counseling and the in-house lab. Every time I go in, I am greeted warmly and well taken care by the administrative staff and medical professionals.

In my opinion, based on my experiences described below, Thunderbird Family Medicine and their…read moreassociated practitioners are UNETHICAL and MONEY GRABBERS. They will hold your refills and lab orders "hostage" to make you come into the clinic so they can charge you another co-pay and bill your insurance for another office visit. Background. I went to the same doctor for almost 20 years. Unfortunately, he had a stroke and could no longer practice medicine. We had a great relationship. Every year, I would faithfully pick up my lab orders, get my labs drawn, then schedule my yearly appointment to discuss the results and make any necessary changes. If something unusual came up mid-year, I would make an appointment to see him. If I needed a specialist, he would recommend a good one. Perhaps I was spoiled with this kind of patient-doctor relationship. When searching for a new primary care doctor, I asked my friends who lived nearby for a referral. Dr. Scott Marquard with Thunderbird Family Medicine received a lukewarm recommendation and had decent reviews, so I decided to give him a try. It turned out to be a BIG mistake.  Red Flag #1. The clinic charges a yearly fee just for the privilege of going to them.  Red Flag #2. On my initial appointment with Dr. Marquard, I brought in my 20 year history printed out for him along with recent lab work. My vitals were taken by the technician and I waited for the doctor. He came in, shook my hand, then we had a ~15 minute discussion, then he shook my hand and left. No look at the eyes, ears, throat. No listen to the lungs or heart. No nerve reflex test. No palpations. Nothing. Only conversation in which we discussed my current prescriptions and an upcoming international trip, among other things. I was told to call in for future prescriptions refills. Red Flag #3. When I called to get my prescriptions renewed, I was told by the front desk that I needed to make an appointment. This was contrary to what we had discussed on my first visit. When I asked the front desk to ask the doctor about it, she confirmed that I needed an appointment. My resolution was to call 98 point 6 (my telephone insurance service) and pay $5 to get my prescriptions renewed (they asked to see my lab work which was current). Red Flag #4. When it was time to get my annual bloodwork done, I called to get a test added to the lab order (I found out about a test that could tell if you had a genetic disposition for blood clots - my dad died of a DVT). I was told by the front desk that I needed to make an appointment. When I asked the front desk to ask the doctor about it, she confirmed that I needed an appointment. My resolution was to skip that test and go ahead and get my blood drawn. Red Flag #5. As my international trip to India and Nepal was getting close, I called to get prescriptions for an anti-nausea and antibiotic "just in case" as we had discussed during the initial meeting. Guess what? I was told by the front desk that I needed to make an appointment. When I asked the front desk to ask the doctor about it, she confirmed that I needed an appointment to discuss CDC guidelines. My resolution was to wait until my annual and visit an expensive travel clinic that would be much more knowledgeable about international travel.  Red Flag # 6. After my annual and after my international trip, I called in to get a prescription refilled. Guess what???  I was told by the front desk that I needed to make an appointment. When I asked the front desk to ask the doctor about it, she confirmed that I needed an appointment. I called again when I was almost out of medication, I told the front desk that the situation was "b*llsh#t", and that I had been in 8 weeks prior and my lab work was only 9 weeks old. She refused to connect me to a doctor, so I tried to use their portal to make the request to the doctor directly. Dr. Marquard told me via the portal that I verbally assaulted the staff and was terminated from the clinic. This was not a huge disappointment as I had already researched, found, and made a future appointment with another primary care doctor.  Note #1. All this occurred in a period of less than 8 months. Note 2. I saw another provider (NP - nurse practitioner) other than Dr. Marquard for my annual. I can't find the name as my access to the portal has apparently been terminated. I remember that a PA signed off on the visit (also a red flag???). So, patient BEWARE!!! I highly recommend finding another clinic if you value your time and money. If you choose to go to this clinic and see these practitioners, make sure to get prescriptions filled and lab work orders in hand before you leave their office.