Ive been coming here for over a year and about every 3rd time I'd bring an extra person or two so I'm bringing even more business. I've really had no issues except it always takes awhile even with an appointment but this last visit was it. So I brought my sister in law, my mother and I to here. I booked us all an appointment for 3. We get there and we have to wait. My sister in law didnt get sat down until just after 4. My mom was finally sat down at 4:23 and I didnt get in the chair until 4:45. There were only 3 people that could do our nails and while we were waiting one left to do someones feet. So the two left took my sister in law and mom first. Some lady walks in and ask how long it's going to be and the assistant lies and says "not long" and everyone who had been there waiting 5 women including me for manicures and 3 women for pedicures laughed in disbelief. The woman then called the assistant out playfully for lying and left to go to the salon across the street. I should have followed. Then rose (the owner) saw how impatient I was getting and finally decided to take me herself. I always get pink and white acrylic with a gel coat. They have a really inexpensive tool most nail salons have to make the white line. The put the white acrylic on then they form the line and scrap of the rest of it off. Rose decided to use a nail tip to make the lines. They come out HORRENDOUS one side of the line is high, one is low. Some are 80/20 ratio of pink and white some are 70/30 some 60/40. I tell her while she's doing it to fix the mistakes and she halfway attempts to fix but doesn't and assures me it will look better further along in the process so i let her continue. My mom was finishing up as I was starting and I explained to her I didnt like how my nails were coming along and rose could hear and she cut my skin along my nail bed twice on purpose literally as I was telling my mom i didnt like her work. It's so funny before I said anything to my mom, no nicks, no cuts nothing. Then about 3 minutes later another woman walks in and rose then tells me to get up and have someone else finish me because she has an appointment with this lady. At this point I'm completely irritated and done. When I sit down with the girl thats supposed to finish my nails off, she gets the attention of the guy next to her also doing nails and points to where rose made me bleed and laughs and says "Rose made her bleed" and they both laughed. I then get up and go to rose to explain that I dont want the next girl to continue, I wasnt paying for this hack job and I want them off. I then have to sit there for an additional 30 minutes to leave over 4 hours later with my nails looking WORSE than when I came in. They didnt get it all off because we had to soak the acrylic, so I finished it off at home. I am NEVER coming here again. They have terrible management skills, not enough people and terrible customer service. Rose didnt attempt to ask if there was anything she could do or and didnt say anything when I left even though she knew I was a loyal customer and brought her alot of business. Not mention my mom's nails started popping off only 2 days later and she's was on vacation. No heavy lifting or rough work. Pictures are posted. read more