HarborChase communicates to its members that if one is to be in transition (dying), that one…read morerelative who is not a member of HarborChase is allowed to sleep at HarborChase one single night in order to spend time with the dying HarborChase member during their last moments of life. When my grandmother was in transition, she displayed the following symptoms which included an inability to eat, inability to move, inability to take medication, inability to speak, and inability to open her eyes. She was on her deathbed which was provided by Hospice. Somebody named Donna stated to me "Your grandmother is not in transition, and therefore you are not allowed to spend the night with your grandmother." At 2:20AM that very night, my grandmother passed away. HarborChase does not adhere to what they communicate to their members. This is a place of dishonesty.

I am a harpist that was hired by Harbor Chase to play for their residents for a Thanksgiving…read moredinner. There was difficulty with the contract and the person that hired me, however, upper management became involved and worked to resolve the issue. The staff was professional in resolving a challenging situation, which is much appreciated. The residents and community are inviting and welcoming, the food was fantastic, the space is lovely, and I was grateful to be able to add my music to the event.

Nathan and his team were amazing. They are warm, kind and understanding. They took the time to work…read morewith my parents through the whole process. The building looks wonderful after the updates that were made. I love that the medical support is on-site but is also optional and based on what the person needs, not just a medical level to charge the person more.

My 94 year old Mother just moved in to Independence Village in Naperville and so far everything has…read morebeen great. The staff has been super at welcoming her to her new home and taking care of anything extra she has needed. The residents have also greeted her with enthusiasm, support and friendship.

If you are looking for assisted living for your loved one, I encourage you to talk with the staff…read moreat Eastgate Manor. They will give you your options and if their facility is right for you, they offer compassion and care beyond your expectations.

Throughout my parents' search for an affordable and appropriate facility for elder care, Eastgate…read morestands out as the best choice. The staff is warm and welcoming, Carrie S. is very caring and proactive with offering information and pacing it well with the inhouse tours. We were treated with utmost consideration and flexibility in the decision-making process for the best place for my parents in supportive living. We learned the most about this option in sessions with Carrie and Maureen and always walked away with updated info about Medicaid. the residents seem very happy, and approached us during our tours with smiles and positive recommendations about Eastgate. In all the places we visited, this experience by far is the best one.

Staff outsourced to an agency, i communicated with management before and during my shift for any…read moreissues i had, I went above and beyond to give quality care and was praised by staff and patients and asked to return, but the next morning I was given a low rating with no explanation which caused me to get docked from my pay. If any agency workers see this I wouldn't recommend. No wonder they have no full in house staff !

You have several former workers from this facility who have left reviews on Google telling you to…read morenot put your relatives/ family in this facility. I would strongly stress the same. The staff/ nurses and director of this facility were extremely negligent and put several lives in jeopardy. I am a care giver who was placed here through an agency to assist a sweet elderly client on overnights. There were several nights my client was in pain from her legs and when I would go to advise the nurse, they seem bothered and annoyed. The incident however that really upset me was one night I was there, I came in at 8:30 pm, my client seemed a bit sick as I noticed the tissues in her hand and bed. As the night progressed I noticed she had a very frequent, tight cough. I went and advised the nurse on staff and inquired if she had recently been tested for Covid. The nurse said my client had "several days ago" I responded well several days ago she wasn't showing symptoms and now she is. The nurse still brushed it off and never tested her. The next morning and day my client mingled with other seniors in the facility. I advised my agency I wouldn't be going back the next night until they tested her. Not sure who lied rather it was my agency Always Best Care or a nurse at this facility but I was informed by ABC that a nurse at this facility advised them that she was tested and negative. When I drove in that night I asked my client if they tested her and she said no. I immediately had the nurse on site test her as I became upset and guess what, she tested POSITIVE! When I reached out to the director Sarah Mckan director at the facility to advise of what happened she did not apologize and even said "well you were already exposed the night before" I said yes and yet she wasn't tested when I asked she should and then spent the whole day with other seniors possibly spreading it she said "well yea I guess" I asked that she follow up with me to let me know what the outcome of investigation was and she never did. Received a call from ABC today advising that this facility does not want me to come back. Why because I care more for my client and the patients there than the facility workers? Because I alerted you of negligence from your staff? Interesting. We'll see what the health department has to say about th

Very caring and warm atmosphere. The staff is awesome, great place to live nice view of the Fox…read moreriver.

From the owner: Where Neighbors Become Friends & Friends Become Family Plum Landing is the place to live for…read moreindependent seniors! All the freedom you want and services to make life easier and more enjoyable. Delight in top notch service from our dedicated and friendly staff, newly renovated apartments, and the best activity program and food around. Plum Landing offers independent rental apartments for seniors 55 and better, with no entrance fees or buy-in's. Located just two miles south of the I-88 toll-way in Aurora on Lake St. (Rt. 31); just north of downtown; Residents can enjoy easy access to local venues such as the new RiverEdge Park, Metra station, Hollywood Casino, Paramount Theater and many local restaurants. We also offer several additional services and amenities that make our residents life easier, so they can enjoy more free time to participate in our great activities. Included in the monthly rent are some additional services listed below:

Grandma is still living here and we all like it on the whole, but she is currently frustrated by…read morethe changes in meals. A new chef has come on and cut back the options from 4 choices to two per meal. Also, descriptions on the weekly menu will say "salad," but it's things like kidney beans mixed with mayonnaise...not anyone's first thought when you hear "salad," so why not be more descriptive? The new guy hasn't been here long so hopefully things will settle in, but that is her current frustration (& since it's hard enough for us to get her to go down to eat, it's annoying to me and my mother as well). Otherwise everything is still good. Kind staff, clean building and a spacious living arrangement.

My mother-in-law recently transferred from independent living to assisted living at American House…read more I was desperately trying to get her a ride to a last minute dr appointment and Debbie at the front desk was very kind and accommodating. Tom the bus driver has been great as well. Both have been VERY patient with my mother-in-law and deserve sainthood.

Nicely maintained units, building, and grounds. Staff and residents are pleasant. Front desk staff…read moreIris is knowledgeable and on the ball. Facility design could be more senior friendly: common area seating is too low for people with mobility issues; hallways are long and dark. Maintenance guys are fantastic--prompt, patient, helpful. Administration is scattershot. Got multiple different packages of papers to sign prior to move in despite also having three face to face meetings with managers. Would have been helpful to see a checklist and timeline leading up to move in. Also would have been helpful if someone greeted resident on day one and went over his meal times, housekeeping, laundry, and bathing schedule And provided a print out of this information. Difficult to get accurate information related to health care staffing. No one seemed to know for sure the days staff nurse or geriatric doctor are onsite. No one seemed to know how the facility lending library operated in conjunction with Shorewood library.

My sister was a resident of the Timbers for almost 2 1/2 years. During that time we were pleased…read morewith the staff... Maintenance, activities ,CNA's, and the receptionists at the front desk were all very good. However, I am only giving the Timbers a one star rating because when she moved out they kept $1,000 of her security deposit. The only explanation given-Damages: replace carpet. After numerous attempts to speak to someone in charge with no one calling back, I gave up. I don't think it is right that someone on a fixed income should have to replace carpeting that just needed shampooing. Isn't there normal wear and tear after 2 1/2 years? The residents should not be responsible for decorating after they move out.

My parents lived there for about a year before the pandemic and it was such a wonderful…read moreenvironment. The staff/teams were so loving, and the ability to walk indoors to meals and Mass was a real gift. The specific apartment was spacious (we had a 2 bedroom) and although it wasn't fancy it was very nice and we were able to enhance it with so many items from my parents home. The ability to move across care levels (my parents were in independent but needed nursing at times) was also really helpful. Their faith based orientation was obvious and comforting, across all staff (office), priests, music director and even some brief interactions with the CEO.

I've worked in this facility. And honestly this facility is great! There are many families that are…read morenice, and the staff is nice as well.