My mother has lived at the Birches for several years, and she absolutely loves it! I love it, too,…read moreand here are some of the reasons why: Unlike other assisted living facilities, the Birches feels like home. The facility is beautifully maintained, featuring lovely gardens, a cozy fireside room for reading/socializing, and a welcoming dining room (among other things). Residents are treated like family. The staff is absolutely outstanding! They really take the time to get to know each and every resident, and it's oh-so-evident how much they care. Not only are they responsive to my questions, but they always seem to be a step ahead with whatever my mother needs. There are an abundance of activities to cater to any interest: games, musical performances, meditation, exercise, crafts. Residents are encouraged to participate, but they're left with plenty of autonomy to decide for themselves. The dining room feels like an actual restaurant. The servers quickly learned my mother's preferences, making her feel incredibly special. The food is excellent, and it's always served with warmth and a smile. The director of the Birches leads with love. She sets the tone for the whole place, and it comes across in everything they do. I could go on and on. If you're looking for assisted living for a loved one, the Birches is the best! Highly, highly recommend!

The Birches is an outstanding assisted living facility! My mother has lived there for three years,…read moreand she loves everything about it. The staff is outstanding, and each staff member makes my mother feel very special. I live out of state, so it gives me tremendous peace of mind knowing my mother lives in such a special place. I highly recommend the Birches!

My friend was here for several weeks!! This place is…read morepristine! The staff is attentive and very caring. When my friend pressed the Call button it took only a few minutes even though this place is "packed!!" The food, well not bad either!

Exceptional Care and Compassion…read more Burgess Square Healthcare and Rehabilitation Center provided outstanding care for my father at every level. The administrative staff was professional, responsive, and compassionate, making a difficult time much easier to navigate. The nursing team treated my father with dignity, kindness, and genuine concern, while the PT/OT staff were knowledgeable, patient, and truly invested in his progress. The social worker was invaluable--guiding our family through care planning and next steps with clarity and empathy. The facility was exceptionally clean, well maintained, and well organized, and communication with our family was excellent throughout. Entrusting a loved one's care is never easy, but Burgess Square earned our complete confidence. I would highly recommend this facility to anyone seeking exceptional rehabilitation and senior care.

My Great-Grandma has lived at Mayslake for about seven years and she definitely calls it home! The…read moreentire facility is clean, well organized and comfortable. She lives in the Manor and has easy access to the rest of the Village. We have attended many functions over the years at Mayslake and hope to attend many more. The residents are so friendly and the staff has always been helpful. In my opinion, Mayslake is a pretty nice place to call home.

My Mom lived here for 5 years. She felt right at home and made many friends. The care is…read moreincredible. I always felt she was safe and very well cared for. Most of the staff have been here many years because they, too, feel the sense of community. The buildings and grounds are beautiful. If your looking for a senior residence you couldn't do better.

As a resident my husband and I are truly blessed to have found KB House. The staff is…read moreamazing...they treat us like royalty. The food is superb...comparable to a fine restaurant. We live in one of the townhouses and they deliver meals to our house piping hot and ready to eat. There is so much offered...including a garden that produces fresh vegetables that you can pop over and pick fresh. The one comment I hear from other residents is we should have moved here sooner. The folks here are outgoing and very friendly. My husband had a stay in health care and the nursing was caring and efficient.

My mother was a resident for almost two years. The caregivers do an outstanding job in taking care…read moreof the residents. The rooms are VERY nice. The food is very good. They have all kinds of activities for the residents. The place is kept spotless. The skilled nursing wing is excellent as well. They have outside transportation available.

I have had the best top level quality experience here at Hickory Grill! The staffing is amazing…read more Our wonderfully , friendly host, Claudia sat us @ at a requested table going above and beyond because that's what they do here very well. And "Culinary Mary," as they have affectionately named her here‼ Mary is a consummate professional and one who also looks out for her teammates ‼ Having a strong hospitality and sales background, I would work for Mary in a heartbeat as she is just an amazing manger, who moves with passion and care for all those around her, as well as the residents here at Oaktrace! Abraham was our server today who was absolutely helpful & attentive‼Thank you for employing such a brilliant team of excellent and talented individuals. And by the way, the food was terrific‼ Thank you to the entire team that has made this happen!

Many of the staff here is caring and compassionate. Admins? Not so much. When the going gets tough…read more(a resident's decline) DO NOT expect support from their team. In fact, don't be surprised if they show you the door. Thanks for nothing Oak Trace.

I moved my Father here this past January. I am very pleased with my decision. The staff has been…read morefantastic. Our overall experience has been very good.

Do not send your loved one here. My mother's status declined and no one was concerned. They told me…read moreher labs were drawn but they never drew her labs. Her name was on someone else's specimen which showed kidney failure. So zi took her to the ER only to find out that her labs are perfect) thank goodness). Very neglectful care. Her physical status has declined so sending her to a rehab facility

I do not know how this place has good reviews in Google. This has got to be one of the worse…read morefacilities. Notice how there are no pictures of the upstairs? They take residents stuff and lie to their family members. I had to change my moms bandages and made sure to mark them so I was able know if they were or were not changing them. This is not a place to take someone when they have to rely on others

I find this place comical…read more The so-called paid professionals allow residents to scream for dear life and they "laugh". Someone from the facility threatened me, when I said I "should've taken pictures and videos". As a human, you get tired of the same routine, I get that. If someone is "not cut out to be part of the solution, to someone's life.......then don't become a burden upon them and make their problems larger". Yes the nurses are rude. The reviews before me, are factual. Sad part is, MOST nursing facilities are doing "cut-backs". They are cutting back on man-power and supplies. Yet they want the residents to tolerate the torture. Also, I've been told that 1-2 people "OWN MORE THAN 1 FACILITY". The name changes within facilities, the cut-backs, layoffs, extra upset employees and residents are due to "New Ownership". Now I sleep with a clean conscience. I empathize with the residents - unfortunately the Staff does not and they mock the residents, in their face. They don't hide their feelings about residents. I don't understand HOW you expect to take from someone's social security/medicare/medicaid/retirement fund to treat them horribly. Physical therapy and Nurses are JOKES !!

Writing this review as an employee under a different name for my privacy…read more I am absolutely DISGUSTED by this place. I have worked in healthcare for quite some time and NEVER had an experience like I did here. Staff is INSANELY abusive both verbally and physically. During my training, one of the workers smacked a patient. I couldn't believe my eyes. There was another staff member telling dementia patients on the 2 nd floor "shut up" or "shut the f&$k up" because they were screaming at him to get out of their room.. i wonder why!? I also witnessed a nurse get into a residents face and threaten to cut his private off. Telling him she was going to bite his finger off too and cursing at him just because he was confused and wanted to take a shower. Another cna was working with a combative patient and said "go ahead b$)ch hit me, I hit back" Another patient on hospice covered in bruises and the girl told me they have no idea what happened!! WHAT?! I didnt even finish my training I could not get out of there fast enough. I wanted to stay and be a gentle hand in a not so gentle place but I want no part of it. The management HAS to know the patients are being treated so poorly. My heart absolutely BREAKS for these people. I feel physically sick thinking about it. The place is also FILTHY. Ask for a full tour. Bathrooms in the rooms are moldy, toilets are never flushed or cleaned, feces everywhere. Trash everywhere. The rooms are all a mess. So dirty id be shocked if they dont have bugs and mice. your loved ones will get diaper changes once a shift, if that. There was a man wearing the same clothes for 5 days!!! So that means no shower? Just awful. Please dont send your loved ones here. The strive unit and downstairs might look halfway decent but im telling you, its not. And to the managers and staff that might read this, DO BETTER. If you dont have compassion and patience you are in the WRONG career field. It is SO easy to be loving and kind to these sweet people. I look at them like family. I get emotionally attached to my patients. The patients have liquor in their rooms and go outside at all hours of the night smoking. Its a complete free for all. Physical fights happen, police get called ect. A nursing home is a home, it should be a safe place for our elderly to spend the little time they have left to be NURSED and NURTURED. Not abused and neglected and have to see and hear complete chaos. This place absolutely needs to be shut down. The turnover rate is insane. They said the place is better than it used to be and they made a lot of changes. I cant imagine how much worse it could be. The management also lied during orientation saying they dont have psych patients and if people are combative they send them out? Dont let them fool you. They also said if you quit within 90 days they will charge you for your uniform. Oh well.

No clue where all these great reviews are coming from. However, I will say that it was not that bad…read moreseveral months ago, and the short term rehab (downstairs) isn't bad. I am not sure what changed, except for the social worker for one, and I believe the "PT Director ". If you are planning on thinking about this place for long term, here are my suggestions...#1 ask them to tour the 2nd floor. If you can get beyond the strong smell of fecal matter you're halfway there, and if you can get by the line of residents blocking hallways waiting for their medication then great ( oh but don't forget to ask for the elevator code as these people are locked up there) #2 if your loved one must leave the facility for any length of time TAKE ALL OF THIER BELONGINGS because I speak from experience you will NOT get them back. #3 Plan on checking on your loved one daily to see if they have been changed (waited 2 hours for my mom to get cleaned up after sitting in a bowel movment ) and had to start marking bandages to see if they were changed every day. #3 Document EVERYTHING because the "administration staff" cannot keep their stories straight, and take pictures. #4 You need to call and nag constantly to get them to take your loved one back to the hospital because clearly they are not well, and do not let the "medical staff" tell you THEY don't see a medical reason (agaim speaking from experience, my mom had a UTI that I was told was too much for a nursing facility to handle. You can never get a hold of a nurse as they never pick up. I get that there are staffing shortages but we could not get a hold of my mom for quite some time. I called the front desk and the super sweet receptionist was going to go up and check herself if nobody picked up. The poor front desk ladies must take a lot of beatings but there are 3 of them that are so nice and so helpful. I may seem like a "Karen" and honestly I don't care, I want people to know before sending their loved ones there all of the issues and to save people the heartache

It is very poorly managed. There provide low quality high in salt content foods. Some of the care…read moregivers are not responsive or do not attend to their residents and therefore the extra burden falls on the responsible staff. Manager of the facility is happy to get you in and then does not respond to emails etc with questions and concerns. I wish my loved one was not there.

I had a patient who was a resident at this facility and I was pleased with the care received . The…read moreteam was very hands on.