We hired Brendon to paint our house this summer. The house needed walls, trim, & cabinets to all be…read morerefinished. When Brendon came, he was very personable and kind during the quoting process.
We were expecting to get a company that managed the project thoroughly so we did not have to look over their shoulder constantly. That's what we thought Brendon was going to do.
We couldn't have been more wrong. Upon starting the project, the crew he sent, Two Brothers Painting, was extremely unprofesional. To start, they did not fully cover the hardwood floors in the house(See pictures). Once we pointed this out, Brendon told us it was taken care of and the hardwoods were cleaned and covered. We went back to the house and were still able to find the paint on the floors with plastic just laid on top of it. They hadn't been cleaned, only covered.
We also noticed issues with the wall paint, manly runs, painted over screws, painted over tape adhesive & light areas in the paint(see pictures). This was the first time we asked Brendon to come out to the house to go over the project with us. He declined.
The runs and screws were fixed, he told us we would need a 3rd wall coat to fix the light areas and quoted us $4000. We declined.
On to the trim, we had purchased 10 gallons of trim paint from Benjamin Moore. The first 5 gallons were put on to the trim over the course of 1.5 days. Once they start on to the second 5 gallon bucket, they realized the trim paint in the first bucket was the wrong color. The paint crew told me they would have to redo all of the trim work and needed additional paint to get it done.
I went to Benjamin Moore and told them we had the wrong color, they proceed to test both 5 gallon buckets of trim paint and are able to ensure a color match. They're conclusion was that the paint was not mixed before the painters started painting the trim(see pictures).
At no point through this has Brendon reached out to me to discuss additional payment for the trim. In fact, the only time he reached out regarding additional payment was for the 3rd coat of wall paint, which we declined.
At this point, our frustration is mainly with Brendon, because we feel the project is not being properly managed by him or his team. We have asked him to the property 3 times so far and he has declined or ignored the requests.
On to the Cabinets, as you can probably guess by now, they are a mess. They end up having to repaint the cabinets 3 times. The first attempt, they sprayed them then laid them down before they were cured and left marks in all of the doors. They said they would fix it.
The second time, they left the cabinet doors on the frames, tried to sand and prime them, then respray them. This only process left sand marks in all of the cabinet doors.
The third time, they almost got it right, but one door is still has a large mark on it. They have to respray that one, so they take it off and leave the house with it, when it comes back, it still isn't right. This was a brand new cabinet door and the seam of the door is completely messed up.
At this point I reached out to Brendon to let him know the door still isn't right(see pictures). I have tried to send pictures and get intouch with him about it. His response is to tell me the job is complete and that "any further contact from you will be considered harassment"(see pictures)
When it came time to get the bill, Brendon had upped our price by $5000 and at no point did he communicate that additional charge or approve that additional charge through us. It was a massive headache dealing with him and his crew. I would stay far away from Brendon and The House Painters - Nashville.
