We can't recommend Dr Agarwal and the entire team at OBGYN Nova more highly-- truly exceptional and a wonderful team to carry you through pregnancy, postpartum, and beyond. Dr. Agarwal is knowledgeable, caring, empathetic, patient and highly skilled. She eased our concerns as first time parents and was there with us every step of the way through delivery with patient explanations and expert advice. Highly recommend and so grateful we found her! The nursing staff and billing teams are also super helpful and easy to communicate with- we've had a great experience with the whole practice and will be patients for life! read more

I had a tubal ligation two months ago with Dr. Agarwal. Initially, I went for a eval and was told to schedule the surgery. Her scheduler never called me back after 2-3 calls where I left voicemails. Months went by and after a message on the Athena portal I finally got a call back. This should have been a red flag. Her office called and said I had a 821.00 copay. I paid it. The surgery center said I had an additional copy for $1400 on the day of surgery. This didn't sound right, I asked for an itemized bill. Turns out the $2200 I paid was incorrect and without even saying anything INOVA and her office refunded me the money. I was out on short-term disability and sent the form to her via Athena health (required for me to return to work), she acknowledged it and then went silent, never filling it out. I had sent several messages, called and even went to her office with a printed form in order to get it done. It was ignored and because of this I missed 3 days of work and was not able to return as scheduled. Her office called me at 3:45 on Friday (they close at 4) to say it was complete even though I had dropped it off 3 days prior (at this point I had sent the form to her 2 weeks prior). The office staff called and said it had been sent to me, it was not. I had to go in person Monday (and take off another day of work) to get it. The girl at the front desk is incredibly rude and does not know how to do her job. When I called and went by in person, the first thing out of her mouth was "Did you pay?", I stated I was not aware anything was owed, she again said "Did you pay for this?". I told her if anything was owed, it was her responsibility to notify me. Not once did Dr. Agarwal or her office staff apologize for making me miss work or overcharging me. The kicker is that at the time I was a supervisor at the surgery center that she operates at and saw her regularly over a period of years. I do not need any special treatment but was shocked by her and her staff's behavior and lack of professionalism. I will not be going back and plan to find another provider. read more

Dr. Agarwal is listens to my issues to make the best decisions possible, and she has a great bedside manner that is RARE! I have appreciated her time and care for well over 10 years now and still drive a ways to see her. read more

I came into this office a few times and both times were awful the front desk staff are very loud when asking about copayments and your balances letting the entire waiting room know how much you have to pay before going to the back and when you get to the back with the nurses there is also no privacy they yell your blood pressure out and your weight so that other patients and staff can here your personal information they call all your medications out a loud and pronounced them all wrong so that the entire back of the clinic can here all of your history and not to mention they are rude with attitudes one nurse was upset with me just because I asked her a question in regards to my medication.I ask to speak with the office manager but she was not there she is never there when I call or come in when I finally had a chance to speak with the office manager, it wasn't quite any better she was very unprofessional and seemed that she didn't even care beware of this clinic there is no privacy there even when you get a ultrasound that person who performs that blurt all of your personal information out I will not come back here I have now found a lovely GYN to continue my care read more

I've given this practice SO many chances. They just can't seem to get it together. I saw Dr. Bissell at first and she was so vague about my condition (I was bleeding continuously for two months and frustrated at this point.) There was no compassion at all from her side even when she saw me in tears. I booked my next appt with Dr. Agarwal who thought my symptoms didn't seem too bad and it's just my hormones. She gave me birth control to just "mask" what was really going on. I've made 3 diff appts, had to reschedule because they can't ever keep the appts I make. They always call the day or two before to say there's a medical emergency and they need to reschedule my ultrasound and biopsy. I spoke to the manager who had a hostile tone to begin with and didn't seem to care that I had a bad experience and wanted my records. They told me there's no secure system over email so I have to go in person to sign the release records. Horribly run practice. Do not consider them if you care about your health at all. read more

I had been a patient of this office for a bit. I have a different OBGYN that I normally see for my annual but they were very close to my office and when something came up, they were able to get me in. I have seen Santiago and a few other of the doctors. I had a cyst and their sonogram tech was amazing. I just called to see if I could get a medication refill for an illness and was denied. I asked for a 30 day RX until I could get my annual and they said no. I didn't even get an offer to have a few days supply or a sample. I was just there in Fall for a follow up on my cyst and yet (and paid a ton of $$$) they couldn't do me a favor. I won't be back. I won't be recommending them to any female friends or family in the neighborhood. I wish they had an email system to contact their manager. I am very very disappointed. read more

Worst Doctor Experience EVER! Shortly after being married, my husband and I decided to start family planning. Having been new to the area, I knew I would have to find an obgyn closer to my new home. I did some research (very little in retrospect) and came up with Dr. Bissel. I made an appointment and went for the visit on the scheduled day. My appointment was for a pap exam and for help/ advice on family planning for our specific situation in particular (cycles ranging from a 28 day cycle to a 104 day cycle... Yea. Totally screwy!). The office staff was nice and professional and the nurse who showed me to the exam room was a sweetheart! I had high hopes for this office. Then, I met Dr. Bissel (dun, dun, dunnnn...). First impression was gruff and to the point, but clearly knowledgeable. Soon after my first impression however, (after I told her my concerns about getting pregnant knowing my cycles were off) were horrifying. She leant no support, real advice or showed any sort of "silver lining" to my issue. She basically told me I should have sex every day and that was the only way I'd ever be able to get pregnant under my circumstances and even that was a long shot. And, mind you, she said this all very "matter of fact" leaving no room for any hopes of having a child. She made it seem ludicrious that I would even try; and never once mentioned trying a fertility doctor for IUI or IVF. After leaving the office devasted, I walked out to my car and cried for a good 20min or so; called my husband, and just felt horrible. I wanted to stay with this office as the staff really was nice, but after this horrible doctor experience, I knew I had to keep looking. The one star here is for the office,... Negative 5 stars for Bissel. ps. For those looking for a good obgyn, try Dr. Cothran in Burke VA; she's straightforward AND kind without sugar coating issues any issues you might have. read more

This practice is alright-- recommended by two different people. The nurses were nice, the doctors seem to have great rapport with each other and treated me kindly. I felt they pushed more genetic testing than was needed, though. Getting an appointment was easy enough, but it was quite a trek for me to get up there. Ultimately I left because they do not have in-house sonography, which means that getting an ultrasound results in unexpected copays and insurance billing issues (not to mention having to drive to different locations for these services). I wouldn't mind a small copay, but when it came time to have my nuchel translucency screening performed, I was sent out-of-house to a genetics and IVF clinic (what insurance considers a specialist). After questioning the copay they requested up-front, I spoke to an insurance liaison at the clinic, who informed me that I would likely wind up footing a portion of the bill because it would be billed as a trip to a specialist, not as a maternity cost. I can't tell you how much exactly, because I left my appointment after finding out it would probably go against my deductible. I've since switched to a practice that performs in-house sonography. With how expensive healthcare is, I just can't roll the dice on more unexpected costs. read more

I was with this practice for part of my second pregnancy and completely regret all my time there. The doctors rush through all of your appointments. When I told them I had questions they gave 2-3 word standard answers and then tried ending the appointment. They weren't interested in really understanding my situation. They are not willing to help try for VBACs. In my situation they basically said I needed to schedule my c/section for 39 weeks ('because OR spots fill up so fast') but if I happened to go in to labor before that they'd consider a VBAC, basically if everything was perfect. When I tried to schedule my backup c/section for a few days later they basically made excuses, wouldn't do it, and just kept telling me to schedule it. There was no discussion of them actually seeing where I was at closer in but more so an attitude of 'this is our standard policy, we are not really willing to change it because we don't want to take the time to see how things progress. They HEAVILY pushed genetic testing even after I politely refused it several times. Dr. Bissell honestly seemed appalled that I didn't want to do it. Sonograms not available on site which is a hassle. I found Dr. Agarwal to be friendly but young, Dr. Pham rushed through appointments the quickest, Dr. Bissell was rigid and extremely rude when it came to genetic testing. Dr. Santiago was the best of the bunch but when it came down to it she adhered to the same inflexible practices as the rest of the doctors. I will say the doctors did seem competent. Your baby and you would probably be safe here. I would imagine though that their c/section rate is high when compared with other practices but I can't say that for sure. I just know they don't really want to work with or get to know their patients. read more

I just began going here back in the Spring and so far I've been a bit frustrated. It's a very convenient location but when I attempt to reach anyone, it typically rings and rings or goes to an answering service that's not really an answering service since there's no one to speak to and no way to leave a message. In addition, I reach this message consistently when it should be open so in order to make a simple appointment or anything, it involves several phone calls. Also, I felt like I was completely rushed and I felt like my questions were annoying to the doctor and being a first time pregnant woman, I felt it was normal to ask simple questions. Also, I feel I was given some questionable instructions since I went to my primary care doctor who disagreed with what I was told by the OB here. I do not think I will be able to put up with this throughout the remainder of my pregnancy and am looking for a replacement. It's such a sham since it's a convenient location. read more

I have always received excellent care here and my needs have been met above and beyond my expectations. All the physicians are thorough without wasting any time, and I cannot recommend them any higher. They have been my "go to" doctors for a number of years and continue to see them, even though I moved out of state. read more

Obgyn Associates - Obstetricians & Gynecologists Near Me - Alexandria, Virginia

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They NEVER answer their phones! So frustrating, especially for someone who is pregnant and needs to reach someone in the office! Awful service, and when I go into the office, I always hear the phones ringing and NO ONE ANSWERS. read more

I had a great experience with Dr. Agarwal! I had to have surgery which I wasn't looking forward to, but she helped ease my mind by answering all of my questions. My surgery was a success and I'm looking forward to becoming a mother one day. She is a true professional who genuinely cares about her patients. The staff is also welcoming and professional. read more

I have been coming to Dr. Bissel for 3 years now and she has been great to work with! The ladies in the front desk area are awesome as well. I love that they have a lab in the office, too. It makes having blood work done so much easier! read more

I've been to Dr. Santiago twice , once a year for My yearly examShe is thorough , kind, gentle and listens to Your concerns. I've never felt rushed and Her office staff is lovely I gotten to meet Lisette, Maria and Luciana they couldn't be nicer I recommend Dr. Jennifer If Your looking for a great OB GYN. I was recommended to Her by My terrific Dr of 30 years who retired Dr. Candace Thurston Thanks Maryann read more

I had a baby two years ago with this practice and the experience was completely different. Now, this place is just TERRIBLE. The wait is ridiculous, the staff is rude and the front desk people transfer you and you never get through. I am so disgusted with this office - I would recommend it to no one. The sad thing is the doctors probably don't even look at these reviews and have no clue how patients are being treated. What a shame. Take your business elsewhere. read more

My doctor is Dr. Agarwal. She is nothing short of awesome! I like Dr. Agarwal, however the receptionists at their office are not the friendliest. This is disappointing when you have found a doctor that you are very comfortable with. I called today to speak with my doctor to ask her a question.I never had an issue speaking with her over the phone before, but this receptionist was very short and rude about it. I will most likely try to call back and hopefully speak to someone else. As a receptionist, you are the first person patients talk to, and see. This is the start of your experience with the place, and should be very pleasant. Maybe they need to hire people with better attitudes. read more

I've been going to this practice for over 4-years. At first, I started with annual exams with Dr. Agarwal, and then later when I got pregnant, saw all of the doctors through the nine months of prenatal care. I liked them at first. Since I got pregnant, I really love them. Here's a few examples/points of why: It took us several years (and ultimately fertility treatments) to get pregnant. I had horrible insurance when we first got started, and the front office was really sweet in helping me figure out billing issues related to the fertility testing/diagnoses. Dr. Agarwal (who was/is my primary doc) was also very kind/sweet/encouraging in the process. She always kept saying "the next time I see you, you'll be pregnant". All the doctors are both smart and kind. Depending on the day, (some days are busier than others), you may not get warm and fuzzies from Dr. Pham. Dr. Santiago and Agarwal have naturally very friendly personalities. Dr. Pham is a bit more business like, when you first meet her. But it wasn't until we got to the actual delivery day, that I really saw her in action. As the attending physician who was on call at my baby's delivery at Inova Alexandria, I really-really liked her! She helped facilitate various things like squat bar, repositioning on peanut ball, bringing a mirror when I was getting tired during the pushing phase. She also limited cervical exams (which was helpful for my mental psyche) and gave me time to labor, without constantly checking for "cervical progress". She even told the L&D nurse not to check me! Basically, she helped facilitate and support my birth plan, while keeping me medically safe and sound (I was high-risk patient for multiple reasons). During the pregnancy, the doctors are supportive of your birth plan and really care about trying to help you have a natural birth. I wanted to have an unmedicated vaginal birth and discussed my birth plan at almost every prenatal visit. They were careful to not make promises (birth is unpredictable, after all) - but helped me to see how my individual medical history prevented certain choices from being realized. But overall, I never felt like I was ridiculed or minimized for wanting to have minimal interventions. Ultimately, I didn't manage to get everything on my birth plan, but the Dr. Pham was great/supportive on the day of birth (birth IS unpredictable, so being flexible is a good idea!) As a high risk mama, I had an insane number of prenatal visits (with high risk maternal-fetal OBs across town, as well). More than once, I was running late from various doctors appointments and the front office gals were always sweet and accommodating. I also had billing issues due to crappy insurance, and while it took a while to sort things out, they did get sorted. I started bleeding during Week 12 of my pregnancy, and spoke to Dr. Pham as the on-call/after hours OB on the phone. She acted very quickly and had me come in the next day, did all the right things, including a rhogham shot (which I believe helped me to stop miscarrying). Front office/nurses: I've only experienced kindness and professionalism from the support staff. The only thing that I will mention is that one of the nursing assistants (she's no longer there) accidentally let it slip that we were having a girl. We wanted it to be a surprise - she caught herself and tried to cover her tracks, but the cat was out of the bag. I was a little annoyed (rather than super upset), but I guess it would have been nice to have a true-surprise for my first baby. They have admitting privileges at Inova Alexandria, which is a Baby-Friendly hospital (WHO global designation for pro-breastfeeding support), and a midwife-friendly hospital. Overall, I really like this practice. Oh - and I'm a birth doula and a soon-to-graduate L&D nurse, so I've seen my fair share of horrible doctors who don't listen to their patients while on the L&D floor. For those that have had negative experiences, I'm truly sorry. For those that are checking out the practice, know that these doctors are truly smart (which is what you want!) and kind/compassionate as well. Good luck! read more

I had an appointment today, but couldn't remember if it was scheduled for 3 or 3:30. I was a first-time patient scheduling a yearly exam that I have to have every 6 months due to cervical cancer in the past. Even though I reserved my spot with a credit card, they said that they don't have me in the system and I am not scheduled for an appointment today, in the past, or in the future. It really sucks, because there are only so many days that I can take off a couple hours early from work for a doctor's appointment, and I have had this scheduled for a month now. On to find a new doctor. BOO! read more

I have been going to OBGYN Associates for 10 years and I have noticed the past few times I've gone they are TERRIBLE. They take you 20-30 mins after your scheduled appointment, the staff behind the front desk are NOT discreet about why you are there or billing. They have one outstanding doctor (Santiago), the only reason I gave them another chance, but I can't take it anymore I have to find a new doctor. read more

My GP recommended that I see and OBGYN and at the strong recommendation of his assistant/intern (?) I went to see Dr. Aditi Agarwal. It has been a terrible experience. It took about three weeks to get an appointment, and they wouldn't give me the first or last of the day (only for existing patients). I tried to call ahead to determine if they were running on time (as I only live about 10 minutes away - and have very little leeway in terms of time off). I was assured that they were on time even though I was also told that the doctor had FIVE more appointments in the 30 minutes before mine (HUGE red flag). Turns out it was totally false - and I waited 40 minutes past my appointed time to see the doctor. Then, she RUSHED through my appointment. At this point I was pretty aggravated so to reassure me, the doctor said we could go over results and next steps (prescriptions or exploratory surgery) over the phone once my test results were in (Note: the test was to rule out other things). She called me today with the same results the tech had already provided (nothing of concern was identified).When I said I would like to pursue the prescriptions we discussed, she and told me I would have to make another in-person appointment to discuss next steps. I argued that wasn't what she told me during my visit - but she insisted that I would have to come in. Bottom line is - I am terribly frustrated and disappointed with the experience. read more

When I first started going here a few years ago I could see where some of the bad reviews come from. It seemed like they overbooked a bit because I'd often have a long waiting time and then feel rushed during very brief exams. Dr. Pham did not seem to have strong bedside manner, and often seemed a bit scattered and disorganized and not good at minor procedures which she would hand off to nurses, especially during my pregnancy and time in the hospital (I remember overhearing the head nurse order some tests/procedures that she had forgotten). Dr. Bissell I also thought had poor bedside manner. I was relieved that Dr. Santiago ended up delivering my baby. But I do feel like Dr. Pham has improved in that regard over the years that I've been going there. The waiting time also seems to have improved a bit so maybe they've improved their appointment management system. read more

I've been going to Dr.Santiago for almost two years now and she is great. I got right in and out for my yearly appointment and have never had any complaints. I have noticed a few times that getting through on the phones is tough but I have learned to call early in the morning and I always seem to get someone. Dr.Santiago is very kind and I definitely recommend her. read more

Unprofessional - Lazy and Questionable Competency. If I could give zero stars I would. If my uterus was on the verge of falling out I would not go to this office! After getting lab work, I waited a week for results...nothing. After several attempts at leaving a message with the nurse and lab line....nothing so I had to physically go into the office only to find out one of my labs came back abnormal and needed meds. The nurse offered no apology only to tell me Dr Agarwal went on vacation for a week and they were short handed. Ive been a patient for almost 12 years and everytime I went the front office experience went from bad to worse. I stayed because I liked the Doctor. Not anymore! Patient beware!! read more

i had the most negative..unbelievable experiences at this office .. with Dr Bissel. about a week a go i had my regular pregnancy appointment.. in fact it was my diabetes text i was kinda nerves .. my appointment was 3:20 i was leaving my house when the staff called my phone @ 3i needed to feel is there is no time for me :01 asking me can you be @ the office @ 3:00pm!!! what the H ,, she went on saying because you are the last patient and the Dr is trying to leave!!! DAH!!. i have been waiting for a whole month for this appointment and had many Q, the last thing i needed to feel is rushed. i just said tell her to leave. now 2 weeks later still not seeing by them and am leaving this office!! read more

This is an update to the review I gave earlier this year. Since then, not sure what happened but I have had a much better experience with the office staff, especially the nurses. I've been in the office more times than I would like due to a miscarriage this spring. I was SO impressed by the way everyone in the office handled such a traumatic experience for my husband and me. Dr. Santiago, as expected, was wonderful through the whole process. Even though it was my first m/c she didn't take it lightly at all and had me do some follow up testing to rule out anything serious. I really appreciated her taking these extra steps to help avoid future m/c and ensure healthy future pregnancies. The nurses were amazing, sharing their own personal experiences and giving me hope in a time where I'm not sure it was possible to feel more hopeless. Jamie was and still is amazing. I am pregnant again and when I came in for my first appointment she recognized my instantly and gave me a high five. Every time I go in she gives me so much positive reinforcement and tells me how good she feels about this one. It's little things like this that really make you feel that people care about their job and the patients they take care of. The only thing I wish they would do differently is have a separate waiting area for women going through miscarriage of fertility issues, or at least let them go back and wait in a private office. It was torture sitting in the waiting room surrounded by pregnant women when I just found out hours earlier that I was losing my baby. I'm also a little disappointed that the only place they deliver is Inova Alexandria, because I haven't heard great things about that hospital. But that's a separate issue and is not reflective of the quality of service Obgyn Associates provides. read more

Great customer service. The gals are wonderful and I never have to wait to be seen. I enjoy going to see them. Very bright and welcoming in the back. I love my OBGYN (Santiago) and will recommend her with high honors!!! read more

I had an appointment today with Dr Santiago and am extremely happy! Everyone I had interactions with was friendly and professional. I arrived about 10 minutes early and went in the back on-time. Dr. Santiago was happy to listen to my concerns and give information and advice. She was also very open to me deciding how to proceed with next steps. The overall exam was quick and painless. When it was done, I was left wondering if she remembered to do the PAP because I didn't feel it or the usual after effects. I had some blood work done after and the lab tech ended up confirming my suspicions that the doctors there seem to make the PAP unnoticeable... The only issue I had was when I scheduled a follow up appointment for the following week, the appointment got scheduled for 2 weeks out instead of 1. I called the office after I realized what my appointment card said and was able to bump the appointment up to next week. So problem solved. I am super happy with everything, especially considering all the mixed reviews I've been reading. Also, keep in mind that this is the office on the 4th floor. There is another OBGYN office (different practice) on the 5th... read more

After going here for the last 8 years , I am so disappointed in how much the service has gone down. I can never get through to make appointments. I had a nurse give me a call back and she acted like she had an attitude with me because she claims I didn't leave my name ( which I did) it just isn't something you should deal with when you are dealing with your health. It's already scary and stressful enough and I can deal without all the extra stress. It's unfortunate that I'm going to have to stop going here because I absolutely love my OBGYN , Dr.Tina Pham. read more

When I tell you Dr. Bissell is the WORSE Dr. ever I mean just that!! She is very cold, non-friendly, un-welcoming, gives no details. She's cleary in the wrong long of business. Sounds like I'm not the only one from reading other reviews. The other staff are friendly but do not try to call this office, other wise all you will get is their answering answering service 90% of the time. Not just when their closed for lunch from 12:30-1:30pm. Good Luck! read more

I've been going here a few years, and they are steadily declining in patient service and care I recently went for my pap smear and was told by the nurse, "you're so dinky, you don't even look like you weigh 100 pounds." WOW. This hurt immensely as I'm having health issues and have lost a lot of weight. I don't care if you're talking about a skinny person, is it STILL WRONG!!! No matter how good Dr. Santiago is, I need to start looking for a new obgyn office. This place is really getting out of hand. read more

I rarely ever write reviews. In fact, this is the first I have ever written on one of these types of sites. I was perusing the rest of the comments concerning this practice, and thought I should add my two cents. I have been going to this practice for 4 years. I started with Dr Santiago, and currently see both her and Dr Agarwal. I have a 6 month old daughter, and saw both Dr Pham and Dr Bissell as well during my pregnancy. I also happen to be a nurse, so I understand the changing and demanding landscape of medicine, as well as the complaints noted in the other posts. Clinically I have the utmost confidence in the practice. All of my questions have always been answered, and I have never had any concerns about competence or skill in any of the providers. When I was pregnant, I had a few concerns and had to page the on-call OB, and they always promptly called me back and addressed my concerns thoroughly. Another point to note is that, unlike other area OB/GYN practices, their patients are rarely referred to the ER for non emergent complaints, but rather are seen in the office as appropriate. That's important. Dr. Bissell delivered my daughter in November, and it was the calmest, smoothest delivery I could have possibly imagined. She was quiet but polite and knowledgeable. No, she is not going to fawn over your newborn, but she is going to make sure that he or she is safely delivered. Dr Santiago and Dr. Agarwal are your "warm and fuzzies," while maintaining professional and competent bedside manners. Dr. Pham is more in line with Dr. Bissell, but with a funny "your life is about to seriously change" sense of humor--sort of doom and gloom, but you have to appreciate the honesty. I have the pleasure of working at the facility where they deliver (though not in L&D), and I can tell you that the L&D nurses breathed a sigh of relief when they found out that this was my team of OBs. When a practice is so respected by the nurses they work with, that speaks to the quality of care and competence--more so than "hiccups" at the office. And there are always going to be "hiccups" at the office. They are a very busy practice, whose volume has increased substantially in the last few years. They have also transitioned to an EHR, which I know from personal experience is a great challenge while attempting to maintain excellent service. That being said, I was recently there and did feel that the office was slightly disorganized, which is why I gave it a 4 instead of a 5. Hopefully this is a temporary issue. All in all, I would and have recommended this practice to multiple colleagues and friends. read more

I've been going to this practice for about five years for my annual pap with Dr. Pham and never had any issues with them until I got pregnant. I had symptoms of miscarriage so I called and they got me in immediately and I saw Dr. Bissel. I didn't receive warm and fuzzies from her, but I didn't care, I just wanted to find out what was going on. They did the right things by sending me for a ultrasound and blood work, but the follow up is where I knock them on stars. The nurses are amazing and they are the only reason I am not giving them one star. Once I started miscarrying I started playing phone tag with them to find out what to do based on my situation. The nurses directed me to go to the ER, which I'm glad I did b/c the practice did not mention to me that I needed a Rhogam shot until a WEEK later (when it would have been too late). Thankfully I figured it out on my own thanks to Dr. Google and the ER issued me the shot. That I could deal with. It's the after hours call (at 6pm) with Dr. Pham that left me crying. I called the following day after being in the ER b/c I was having those "go back to the ER if this happens". She was short, rude and inconsiderate with me. I understand they may deal with miscarriages every day, but I do not and was very scared and upset with what was happening. read more

Thinking maybe the second time would be different. I was so wrong!!! The first time visit this location cause my co-worker really recommended me. Not only did I waited at least 40 minutes. But they never called me to tell me my result. When I called asking for my result, they told me that my Dr. (Dr. Santiago) will call me back to let me know the result. Never did, and when I call back that day they told me she had already left for the day. The nurse however told me I had an infection but would not tell me what kind, only to take the pills she will call in for the prescription. Dr. Santiago was very pleasant to talk to but the follow up service was a disappointment! . The second time, was one day ago! had an appointment. I had to wait for 1hr 25 minutes just to get a room. Than the doctor came in 30 minutes later. This time was a different doctor, she seem really nice. She said I will require a blood test. But their lab was closed so they say i have to go to a lab to get one done. I had to go back to them to take a blood test. But when I went back, they had to nerve to tell me i have to pay copay again. Of-course I had to argue with them before they agree that I did not have to pay. read more

The decline in service is just awful. After coming here for 7-8 years, I am newly pregnant and I am leaving the practice. Dr. Santiago was great but I'm sorry, I don't feel like arguing to get to come in to see her. They won't take you for a week or so, they won't do more than one thing in a visit, they are just simply not accommodating. While the doctors are good, if you can't stand the front desk and it's impossible to be seen in a timely manner for what you need to be seen for, just go somewhere else. There are plenty of OBGYN offices who DO care. read more

I've been going here for 6 years and only for Dr. Agarwall. Love her! However, I agree that their office staff is less than professional and even pretty rude. Today I spoke to the scheduler to reschedule an appointment and for some weird reason she wouldn't do it. I couldn't believe it! She gave me a lot of attitude and was acting like she was a nurse or doctor and has medical experience. I just wanted to reschedule my appointment for a different date and asked to talk to her manager twice since she wouldn't do it. She never transferred me to a manager but did put me on hold for 10 minutes. Finally, I asked her to cancel my appointment and that I'd call back and was under the impression that she did this so I wouldn't be charged. Later I received a call from someone asking where I was so clearly the scheduler didn't cancel my appointment. I've never had such a weird and negative experience before! Clearly, this lady was having a really bad day but it's crazy that she repeatedly wouldn't reschedule me. Also, the lady who takes your blood is really nice but almost always gives me large bruises because she's clearly doing it wrong. I'm always afraid to go to her because I know she'll do a bad job. If it wasn't for Dr. Agarwall I wouldn't go here. read more

The most horrific experience I have ever had at a doctors office. Dr. Bissell is extremely rude and insensitive, the staff is rude, and very unprofessional and careless. I recently had a unexpected pregnancy but miscarried around my 11th week, the staff treated me like crap, also contacted my ex boyfriend without my consent even after they were told to delete him out of my contact info, he was still contacted and left several messages on his voice mail while I was trying to get away from him while in a abusive relationship. After my d & c this office never even bothered to follow up with me but I received a letter from them stating I was not a good fit to return back to their office. read more

BEWARE of DR. TINA PHAM!!!!! Nobody wants to go to the gyno with a problem, but it happens. My first and only visit to this office was with Tina Pham. It was one of the worst experiences of my entire life. I was already freaking out because I didn't know what was going on. As soon as she walked in she asked why I was there. I explained to her my symptoms and her response wasn't...ok lets see what's going on... It was....oh sounds like herpes, I'll just give you a valtrex prescription. This is what is supposed to be a highly trained professional making an assumption on my health!!!! Immediately I was taken aback. I thought this was a mean and cruel thing to do and I didn't even think this was what my problem was. So now she had my imagination going. And she hadn't even done an exam yet!! She was still sitting there on her tablet taking notes. So then she does the exam and doesn't see anyting and says alright we'll call you with the results. At this point not only am I mortified but feeling slightly violated at being treated this way by a professional. I thought this was the end...but it was just the beginning. I received a call saying ok we'll give you a prescription and your problem should be gone in a few days. Now I'm not going into detail but I do want everyone to know what happened after this. I took the medication....nothing happened. After waiting because meds sometimes take a few days or a week to work, at least that's what I told myself, my problem was still there. So on my lunch break a couple weeks later, I decide to phone the office and ask for another dose. Simple right? After being put on hold for a half an hour...waiting outside my office building because this was personal...the receptionist tells me..the doctor says you have to come back in. This is when I became upset. Not only had I been put on hold for a half an hour and missed my lunch I was now running late to get back to my desk. I explained to the receptionist that my experience with Dr. Pham had been horrendous and all I wanted was a stronger dose of what she had given me. Since she had only given me a low dose in the first place of the meds which made no sense and I also told the receptionist this. So after some yelling and being put on hold yet again, I was told they would call in the medication. So I felt a bit relieved. Or so I had thought. I pick up the second stronger dose which she should have given me in the first place and take that. But folks it's not over yet. After taking that medication and absolutely nothing happening...now it's been about a month and I'm at the end of my rope...I visit another doctor. Well guess what????? DR. PHAM HAD MISDIAGNOSED ME!!!! This is a woman that delivers babies!!!!! STAY FAR AWAY FROM THIS WOMAN. Her license should be revoked! I hope it happens. She does not care about womens health and needs a new profession. read more

I have been seeing Dr. Argawal for probably about 4 years now and she is fantastic! I couldn't recommend a more genuine and talented doctor, especially when dealing with all sorts of sensitive issues. She was wonderful in diagnosing my cervical precancerous cells and getting me treated immediately with a specialist. That was a few years ago. Now that I am pregnant, I see all of the doctors (a common practice since any one of them could be the on-call doc on the day I deliver). I have to say, I still love this place. Dr. Argawal and Dr. Santiago are the best - very warm and you don't feel rushed when they are with you. Dr. Bissel and Dr. Pham are all-business, but I don't mind that either. They are competent and take their time explaining anything as well (just don't get the warm fuzzies you get from Drs. A & S). The nurses are all wonderful as well. Would highly recommend this practice. Be warned, they are a very busy practice and that can be super frustrating, which is why only 4 stars. Appointments are never on time and calling the office can be a bit of a nightmare to get an actual human on the phone, but once you do the office staff is nice and efficient. read more

I went to OBGYN Associates for a few years without any problems...until I became pregnant. I should have known to switch Doctors when it took them a week to call me with my blood results confirming I was pregnant. Everything about them is terrible besides their nurses, aside from the one time I called to ask an embarrassing question and was LITERALLY laughed at. I felt like I was treated like a number instead of a patient. None of the doctor's ever took the time to explain much at my appointments...even though I generally waited an hour each time to see them. At the first appointment they basically handed me a packet and sent me on my way. I was never told to avoid anything and relied heavily on google (which was much more helpful than they were). They over billed me $1,500 since I had a high deductible plan but never explained that this was what they were doing until I called and asked how I still owed them money as my deductible out of pocket had already been met. I really doubt this would have been returned had I not caught on/gone over all of the payments I had made to them/spent hours on the phone with my insurance company. I had to have a C-Section because my daughter was breach and by the time they referred me to someone who could have turned the baby externally it was way too late since she was due in a week and already too big. I'm guessing they knew a C-section would bring in more cash so they didn't really care if I was butchered or not. When it came time for my scheduled C-Section Dr. Pham asked if Medical students could watch I agreed only to hear one of them go "Whoops I messed that up!" WHILE I WAS BEING STITCHED UP!!!! I NEVER agreed to them performing on me I was told they'd only be observing. I now had a large keloid scar to show for her incompetence. Unless you want to get sub par care for yourself and your baby I suggest staying FAR FAR FAR AWAY from these people!!!!!!!! read more