If you're looking for an urgent care that truly cares about its patients, this is the place to go…read more The entire staff is kind, professional, and always does everything they can to get patients the care they need as quickly as possible. I especially want to recognize Dr. Andrew. I've been seeing him for a couple of years now, and he has never once disappointed me. He is knowledgeable, compassionate, and has a way of making you feel comfortable and genuinely heard. That kind of care is hard to find these days. I highly recommend this urgent care to anyone who needs quality medical attention. I actually drive from Mid-City Los Angeles just to come here, and I think that says everything. When you're willing to drive over an hour because you trust the doctors and staff, you know you've found a place that's truly exceptional.

My husband and I went to Brea Urgent Care and saw Joyce and Andrew. Joyce is a student and was…read moreexcellent; great bedside manner and knowledge. Andrew was very good at explaining what was wrong to us as well as teaching Joyce. I would definitely recommend this Urgent Care for the quality of care and the ease of checking in with the great front desk help.

Dr. Shefali Khandwala, DO Is the best doctor I ever encountered. She is soft spoken, never yells…read more She suggests without making me feel I'm a bad person, unlike my previous physician. My blood pressure is under control with fewer medications; I think I had doctor-induced higher blood pressure on my visits with my former physician. Dr. Khandwala refers me to specialists when we agree that it would be helpful. I found out I had carcinoma on my face because of her referral to a dermatologist for a facial wart. I feel good after a visit with her, and I know that she is listening carefully to what I have to share. I have never had a feeling of being called bad or not taking care of myself. I wouldn't make regular appointments with my primary care doctor if I wasn't trying to take care of my health. All that is good, Peggy Horwitz

I am a 21 years old Hispanic and I don't recommend this doctor unless ur Caucasian Kristine didn't…read moreseem to care aboutt my care with my broken toe she rather have me do a zoom meeting and wait another 2months just to see my optometrist her whole office is sketchy seems more like she's working from home than the actual office (when I joined her zoom meeting). Actual doctors need to see there patients instead of making them wait 2months for just a physical when u have a urgent disability She seemed to be so rude on call even though it was my first visit which was a zoom FaceTime meeting. Letting yall know how ridiculous how there office works don't go to this doctor unless u want to wait 3 months for care worst experience I have ever felt in my 21 years. JUST TO LET YALL KNOW INSURANCE COVER PHYSICAL CHECKS AND SHE TRIES TO CHARGE HER PATIENTS FOR ONE-AFTER 3 months ( PLEASE SAVE UR GRANDPARENTS FROM THIS PLACE )

I had been Dr. Rasha Solomon's patient for years and put up with the nasty temperament with the…read morenurses and front staff because I thought she was a patient Dr. who listened. I hadn't seen her in quite some time and went in to follow up on a diagnosis I had received in the hospital. I wasn't dressed like I normally would be. Had on a sweat suit. Have no idea if that had anything to do with the level of condescension I received. But let me tell you. She smirked and asked me questions as if she were challenging me. I was in so much pain and the way she spoke to me hurt at a level I can't describe. I won't ever set 1 foot in that horrible office. I guess she's made enough money, lost her zeal, whatever the case there is absolutely no excuse. Done. Happy to take my hard earned dollars elsewhere. I found a primary care physician who is much more thorough with a kind demeanor. Someone who takes patient complaints and pain seriously.

First of all, I just have to say that this review is not really about the doctors or the support…read morestaff in the office. I've been going to Dr. Shirley Chung and Dr. Rasha Soliman for years now, and they are absolutely wonderful! I love them as my doctors, and they have always been pretty attentive, listen well, and give me sound advice whenever I have a medical issue. The ladies in the front office as well are very kind, cordial, and friendly. I've only had one issue with one of the receptionists, but once in 8 years is a pretty good track record. Overall, everyone is friendly, and I would definitely recommend these doctors to anyone in the area who's seeking medical care. The ISSUE with this office is that you can barely get a hold of anyone! Don't call this office if you're actually very sick and need to be seen. I have lost track of the many times that I have called this doctor's office and hardly ever get someone on the line. It's like playing Russian Roulette. You don't know what you're going to get! Most of the time, I just get the automated answering service. Nobody hardly ever picks up the phone...even during the "open" hours! And then, they have lunch hours where nobody is available to pick up the phones (fair enough), but even when you call and leave messages, most times nobody even calls you back! I love this doctor's office, but it's just VERY hard to reach someone in order to be seen. I don't know if they need a better answering service, or if the ladies are just swamped in the front office (I doubt it, it's not like this doctor's office is ever crowded when I go), or if they're just not hearing the phones or what. But I almost feel like they need someone who just simply answers phone calls, and that's it. I've even considered looking for another doctor in the area because as a patient I feel like I'm not valued or important when I call a doctor's office and nobody picks up the phone, and even when I leave a message, I hardly ever get a call back (20% of the time I MIGHT get a phone call back). Overall, great office, great doctors, friendly staff, but what good is any of that if you can't even reach someone to make an appointment! :(

I initially left a 1 star review due to a billing issue with insurance. My daughter was not told…read moreabout a $100 copay until after she was seen. We have amazing insurance and typically pay a zero copay for all in-network visits aside from ER visits. After she was charged I called our insurance and found out that urgent cares can bill under different codes some of which make them fall under the ER visit category. My issue wasn't the fact they bill in that way it was that she wasn't told until after she had been seen and we didn't have the option to seek other care that would be covered for her non emergency issue. The doctor himself called me to discuss the issue and apologized for how it was handled. He adjusted the charge and refunded my daughter the copay. We did not ask for a refund or expect one because we weren't disputing his services. He was very kind, authentic and did not dismiss my concerns. I truly appreciate and am impressed with how he handled the situation. It is clear he cares more about his patients and practice then he does profit and truly strives to do the right thing. He could give a masterclass in customer service.

Thankful for the care that Doctor Azeem always provides my family! My young girls always decide to…read moreget sick over the weekend when their primary care facilities are closed. Dr. Azeem is always very careful, patient and thorough. He runs all necessary tests and explains in detail how the course of the illness might run and how to care for it. His personalized care and attention to detail are things you rarely experience in the medical field. We are so thankful for him!

Well what can I say about Dr R upon suffering a stroke? All I can say I thank the Lord for pairing…read moreme up with Dr R not only as my post stroke physician but I after the care I received and the strict orders I've received from Dr R, who really does care like second mom almost, I can say is I feel so blessed and cared for to have her as my physician. Someone mentioned she's an old school Dr with old school values and I couldnt agree more. I remember tellin my fiance after Drs orders , she scares me and my fiancé replied that's the perfect Dr you need! Throughout this past year ive witnessed how compassionate caring and warm of a person Dr Rubenstein truly is. Also, a big shoutout to the front desk ladies who've been so sweet and accommodating this past year. Definitely recommend Dr R and her staff!

Front desk office personal is ridiculous! Contacted them on 1/14 and since I WAS going to be a…read morepatient verification of insurance need it to be verified, didn't hear from them, so I decided to call them again on 01/15, the took my information, but still FAILED to contact me. Take in mind it's been 10 days, so I contacted them again on 01/24 twice!!! The from office girl (Irene) stated it only takes 30 mins to verify! Really 30 mins! and it's been 10 days for me! How ridiculous!

Once again, I always give this urgent care 10 stars and above first of all, I'd like to give a…read moreshout out to Aramis in front he's amazing. He goes over and above for you very kind.. This urgent care you're literally in and out in less than an hour even when they're busy

Accurate rating description for two starts is "could've been better." This place only has PA/NP…read moreand no MD on site. They have the capability to draw blood and send to lab for stat orders. Unfortunately, what they lack ends up a longer list. The first MA was unable to get a vial of blood and said someone else would try on my other arm with a straight needed (vs butterfly). She left me without even putting a bandaid on the arm she poked and I had to struggle to put the bandaid on one handed while still maintaining pressure on it. Next MA comes and draws blood and when she's done she yelps I don't have a cotton ball (to put on the vein she just drew out of) and my blood is just pooling while she puts a bandaid on. Luckily I'm well versed enough to know I needed to put pressure on my bandaid. The NP who saw me was new to (per the MA) she really didn't put my mind at ease. Her expertise and knowledge seemed lacking based on the answers to my questions. First thing she asked me was, why are you here and not the ER? I told her my PCP sent me here because she didn't feel it necessitated a ER visit. She wanted me to be evaluated by YOU to assess and in your medical opinion, do I need to be seen further or what course of action next? She swabbed me for flu and covid and I verbally questioned her because I had isolated severe GI symptoms. She said sometimes those present wither GI only. Does it? I don't know, I'm not an MD but I'm also someone who works in healthcare and it didn't feel like the proper procedure. When I asked if she would be ordering any stool samples, I heard through my closed door "do we do that?". Ok, she's new, I'll give her that...but she comes back in and says "if you'd like to have the order for stool testing I'm happy to give that to you." Am I the md or am I the patient? I came here for your professional medical opinion! Do I?! So after I kindly communicated that I am looking to her for her opinion as the expert whether or not my symptoms necessitate an order, she still doesn't quite give me a direct answer! I haven't been to that many urgent cares, but I've come to see a trend that many of the urgent cares that are owned by a company with multiple locations don't have MD's on staff physically there. That said, I've also noticed the trend that many provide sub-par care.

First visit with Dr. Parsa. I arrived early, staff got me doing paperwork and I was in exam room…read moreright on schedule. Nurse did all her work, but doc took quite a while to get to me. 30 minutes wait after nurse was done. The good part is the wait was because Dr. Parsa will spend the time with you as well. I assume he is just that kind of guy. Much appreciated, worth the wait. Bonus: he has a personality and we discussed hobbies, kids, work Etc. Well rounded visit. Recommended

Ok.. to start, I never saw Parsa, but this is his office. The staff.. horrible! I was assigned this…read moreoffice with my insurance group and from the first visit to my last straw interaction, this office did not practice Patient CARE.. they practiced I DONT CARE! The front desk staff is so uncaring. They do not know how to exercise basic humane reactions. You walk away from an appt not even have a result. They dont even submit referrals correctly It took me 6 or more months of calling weekly to get them to submit my cpap machine properly. Literally filled out the main referral for the mask only. Called called called and finally gave them a list of codes I received from the providing facility to give them myself cause they were tired of reaching out to parsas staff to correct My last straw.. was recently. I had a stroke and after release from hospital, I was told my primary doc office needs to refer me to cardiology for a heart monitor. I call them and explain I need Tiffany, the PA to refer me to cardiology. Of course they say.. you need an appt. I say not really she just needs to send a referral in so I can get my monitor to rule out Afib as a cause .. the very uncaring receptionist say.. well we can see you on the 11th. Im like.. its the 29th.. so you see waiting 2 weeks is not really good.. I just had a stroke! She says well, sorry parsa is booked and so is Tiffany. I said its an emergency. What's your protocol? She says there is none. I said please place me on hold and ask if she can fit in a tele health visit in the next day or so.. if she literally needs an appt it needs to be sooner. She refused to do that ReFUSED stating protocol. I said so you have NO EMERGENCY PROTOCOL? She said no.. 2 weeks pass and of course.. I jave now had 4 more mini strokes.. NOT Tia's literally brain damaging strokes.. and I get my appt.. so she can refer me to cardiology and ​I forget to ask for wprk paperwork.. so I called back within three days of that appt.. to get that paperwork and they tell me You need another appt. And it has to be in person. Not a telehealth. I said, no ma'am I just had an appt and this is part of it.. she said no.. I said please just email her and tell her I forgot to ask for that paperwork she said no again amd refused my request three more times before I told her she will indeed get a message to her and if I hear from her lips she needs an appt then we would go from there. Unbelievable how they treat people who need some care and compassion. Horrible place. Yes.. they called back and said, you need an appt. I will never return. I called my neurologist and they had the paperwork I needed emailed to me within 15 minutes! This office will not even call you to give you test results regarding a previous app.. without you paying another office copay. I have never experienced such blatant disrespect for people in all my life. I am a caring and kind person and this office made me feel like a speck of dirt under their shoes.

I love and trust Dr. Chamberlin. I've been her patient for many years. She spends ample time with…read moreher patients, listens and is very thorough. I'm also very found of the Nurse practitioner Jake. I recommend this Doctor's office to anyone looking to find a wonderful and caring Doctor.

Dr chamberlaine is a fair good doctor but her staff and the front desk are the absolute worst ,…read morethey take things personally and punish you by giving you long away appointments and they never let you talk to the doctor. I left at least 9 messages to talk to the doctor but they wont give it to her , they are extremely rude and non responsive , they never answer the phone and the message box is always full so patients dont leave messages so they have to work . I left this doctor and will never go back to her.