Once again, I always give this urgent care 10 stars and above first of all, I'd like to give a shout out to Aramis in front he's amazing. He goes over and above for you very kind.. This urgent care you're literally in and out in less than an hour even when they're busy read more

Accurate rating description for two starts is "could've been better." This place only has PA/NP and no MD on site. They have the capability to draw blood and send to lab for stat orders. Unfortunately, what they lack ends up a longer list. The first MA was unable to get a vial of blood and said someone else would try on my other arm with a straight needed (vs butterfly). She left me without even putting a bandaid on the arm she poked and I had to struggle to put the bandaid on one handed while still maintaining pressure on it. Next MA comes and draws blood and when she's done she yelps I don't have a cotton ball (to put on the vein she just drew out of) and my blood is just pooling while she puts a bandaid on. Luckily I'm well versed enough to know I needed to put pressure on my bandaid. The NP who saw me was new to (per the MA) she really didn't put my mind at ease. Her expertise and knowledge seemed lacking based on the answers to my questions. First thing she asked me was, why are you here and not the ER? I told her my PCP sent me here because she didn't feel it necessitated a ER visit. She wanted me to be evaluated by YOU to assess and in your medical opinion, do I need to be seen further or what course of action next? She swabbed me for flu and covid and I verbally questioned her because I had isolated severe GI symptoms. She said sometimes those present wither GI only. Does it? I don't know, I'm not an MD but I'm also someone who works in healthcare and it didn't feel like the proper procedure. When I asked if she would be ordering any stool samples, I heard through my closed door "do we do that?". Ok, she's new, I'll give her that...but she comes back in and says "if you'd like to have the order for stool testing I'm happy to give that to you." Am I the md or am I the patient? I came here for your professional medical opinion! Do I?! So after I kindly communicated that I am looking to her for her opinion as the expert whether or not my symptoms necessitate an order, she still doesn't quite give me a direct answer! I haven't been to that many urgent cares, but I've come to see a trend that many of the urgent cares that are owned by a company with multiple locations don't have MD's on staff physically there. That said, I've also noticed the trend that many provide sub-par care. read more

Went in with an appointment. The Website said they took my insurance. I get there and apparently they don't take it anymore. I offered to pay out of pocket as I was sick and needed care. They turned me away. read more

I wouldn't recommend this urgent care to anyone. Sure I was grateful that I was able to get in right before they closed since they were the closest to my house, and I needed a COVID test immediately for work, but at what expense? The provider was nice, yet suggested that I stop my blood pressure medication to take the Covid medication because of an interaction...strange. I refused the antivirals. Then, the next day when I call to get the results emailed to me I'm met with all this push back about speaking to the provider first as if it's 2020 all over again. Although, I get it, protocol. 3.5 hours later, I still don't have the PCR results as promised even though the very rude receptionist told me she emailed them and I could do whatever I wanted with them. What she actually emailed me was a summary of the visit, that says I'm Covid positive in red lettering. Why would I give that to my employer with all of my other information on it? That's not what I asked for. Come to find out from a very nice receptionist, the PCR machine is "broken". Skip this place. read more

Best urgent care in the area! My experience was a 10/10. I came in 20 minutes before they closed to get an ear lavage and service was super great. I liked how there was no wait and nurses got me fast. The nurses, medical assistants, and PA's were super friendly and nice to talk to. The nurse was incredibly efficient, completing the lavage in under five minutes. Experienced no pain or discomfort during the visit. The PA who saw me was also very friendly and had good advice. Overall, it was a great experience. I would recommend this urgent care to everyone! read more

I'm 33 years old and I've never been to an urgent care in my life so searching for a good one was a tough feat but I'm glad I found this place! About two weeks ago, I had this unknown lump which put me in a great deal of pain that I wanted to get an expert opinion on what to do next. I went in on a Thursday around 11 AM and the place was pretty empty. The receptionist had me sign a new patient form while I gave information regarding my insurance. Once that was finished, I sat back down until they called my name. Within 5 minutes I was helped and the first step is to enter the triage room to get your blood pressure checked along with your temperature. Once that's finished, you'll get asked a few questions regarding your medical history and the reason for the visit. I then got sent to the examination room where I waited for the PA to come and assess the situation. The PA recommended that I immediately go to the ER to possibly get an x-ray or even surgery. I got recommended to go to a nearby ER so that's what I did. Fast forward to two days later and a couple more visits for the next week and a half. I've encountered many different people from my visits and everyone was spectacular! From the four or so visits, I've waited no longer than 10 minutes each time even with a full lobby of people. I've always been quite iffy with doctor visits but who isn't? Every single person at this facility was great! It was nice seeing familiar faces because they know exactly what I'm in for and what needs to be done. I highly recommend Urgent Care Pros in Fullerton. Hopefully I don't have to come here again in the near future but when I need to, I'm glad this spot is nearby for convenience and preference. read more

I visited this urgent care today due to a persistent cough I've had for over two weeks. I shared my concerns with the staff, especially since my partner had a similar cough that turned into bronchitis. Unfortunately, my experience was disappointing from start to finish. The female Asian PA who saw me seemed rushed and uninterested. During a coughing fit, she physically stepped away from me, even though we were both masked. The lung exam felt incomplete she had me inhale and exhale rapidly, not allowing a full exhale, which is necessary to detect wheezing or deeper respiratory issues. She prescribed a medication (benzonatate 100mg) after looking at my prescription I realized I have been taking this. When I returned to ask for something more effective, I was told she was on lunch. When she returned front desk forwarded the message and told me the PA could prescribe 200mg of benzonatate. I didn't understand why she couldn't speak with me directly. Eventually, she did, only to say, "Well, you wanted a pill," instead of offering proper guidance. I don't work in healthcare, I was expecting expertise, not attitude. In the end, I was given the same medication in a higher dose. The whole visit felt dismissive and careless. Under her care someone is bound to get extremely sick, I wouldn't be surprised if she gets sued. If you're looking for thorough, compassionate care, I'd recommend going elsewhere. read more

Nychelle Hernandez NP is the definition of a Healthcare professional. We have seen her for ear aches, cold, sinus infections etc...She always takes the time to discuss symptoms. She promptly calls in medications. Also the triage nurse and front desk staff are awesome. I don't think I've ever spent more than thirty minutes going from checking in and walking out the door. The facility itself is also very clean. They even sanitize the pens. They also take self pays and commercial insurance. read more

Excellent service at every level - intake was efficient, MA/nurses who took vitals and recorded a very thorough medical history were very kind, and PA Michelle addressed all issues I brought my mom in for with compassion. We left feeling that the care at this urgent care center was outstanding and we will not hesitate to return as needed. read more

I came as a walk in. Everyone was so thorough, professional, quick, and great quality care. Clean environment as a health care worker, myself, I can surely appreciate excellent support and care. So thank you Eileen Orellana read more

The best urgent care EVER! So easy to get in and see a doctor. I am so impressed with this facility. It's clean, not crowded and so convenient. If you are in need of Urgent Care, GO HERE! read more

Urgent Care Pros Fullerton is amazing. Very clean office and very little wait time. The staff and Doctors are amazing. They really care about their patients. Thank you Urgent Care Pros. read more

I've been to this location 2x now, once for myself and once for my 1.5 year old son both experiences were positive, fast, and friendly. I never go to the doctor but I had been sick for 3+ days so uncomfortable and finally went in to get looked like and sure enough I had Influenza A. I only waited 5-10 min tops and was seen by the doctor in and out within 45 min total. We took our son on Superbowl Sunday after he was sick for 4+ days not getting better he ended up testing positive for RSV. They were so warm and welcoming to him, gave him a stuffed animal and the doctor was super nice answering all our questions as concerned patients. We were also in and out within 45 min. They're not pushy and just straight to the point which is nice. They don't rush you they take their time and make you feel seen/heard. This place is super clean, spacious, and welcoming. The check in process is fast & easy, and both times I've been the waiting room maybe has 1 other person in it. Our new go-to Urgent Care in times of need - highly recommend to Fullerton/Placentia locals! read more

I could not be seen because their website was not specific as to which insurance it accepts. They need to be extremely specific as to what they accept so people do not go there with such urgency only to be turned away. Thankfully, what I needed to come in for was not life threatening. However, I am not recommending this business primarily because of the demeanor in which rejecting clients was presented. I watched the man at the front desk be extremely rude, condescending, and short to the client in front of me and subsequently towards me. If the front desk is any indication as to what kind of care to expect here, I am glad I did not stay here. read more

I have been to Urgent care Pros several times and can not recommend them enough. Kind, welcoming and professional staff and clean office and exam rooms! They provide amazing service and always call to follow up. 10/10 read more

I've been there twice. Each time everyone was very helpful and professional. I felt very well taken care of by all of them. read more

I went in one morning and was in and out in a little under an hour. All of the staff was super sweet and understanding of how I was feeling. I walked out feeling confident in my diagnosis and treatment plan after many failed visits to other places. I will be coming here again! read more

Never a long wait, unless flu season (not their fault). Staff is great and always got good care for minor issues. Eye infection, bronchitis,ETC read more

I just moved here a few months ago, so I decided to go here. I happen to be the first one in at 8am! There seemed to be no wait list! Every one was very welcoming and professional! The Medical assistant was very attentive and also seemed to care about my well being. The Doctor was very helpful and went above and beyond for me. I ended up getting a chest X-ray and then diagnosed pneumonia! They made me have more peace of mind. I been going to Hoag for over 15 years but this place was on point! I appreciate all of them! read more

Came in based on the other reviews, indicating quick service, feeling heard, and efficiency, and couldn't agree more. Went in this morning for suspected strep throat. Test confirmed positive. Assistant was thorough, provider was efficient. From arrival to walking out the door, and prescription already sent electronically, was a total of 40 mins. I'm amazed and in awe, and so grateful. Will definitely come back for future needs! read more

Where do I begin ? My staff at UCpros Urgent Care were more than doctors and health care professionals they are angels ! If anyone should be celebrities its these wonderful people who are everyday heroes . I came down with a very bad cold over the weekend right after the heavy down pour rain and taking a whiff of smoke outside I came down the next day with bronchial RSV symptoms . I knew by Sunday it was a full blown cold . It was lasting like 5 days and my family kept urging me Lol to go to Urgent Care because we couldn't find another doctor who was available . I wasn't sleeping well , deep cough , upset tummy , etc . To the rescue the UCpros came . From start to finish both my mom and I were treated like we were part of one big happy family . The energy of love and compassion they have for their patients was felt everywhere . I saw people coming in with smiling faces . Jessa the receptionist was super sweet and informative about insurance . They take Medicare but not Medical . I was blessed with amenities like sparkling water and watching a fun Christmas movie on a huge gorgeous TV . I loved working with the Medical assistant Aramis who was so very kind and patient with me as I was very nervous . And Dr Gene was sweet, compassionate and Kind and I felt she really listened to my concerns and I wasn't rushed or anything . Now I won't go anywhere else ! Thank you UC pros for giving my life back too I am feeling a lot better . read more

For a person who has been avoiding doctors my whole life, I am grateful to walk into Urgent Care Pros in Fullerton. Everyone was very compassionate and caring. I did not once feel judged for not taking care of myself sooner. Aramis, Adam & Britney made sure I felt comfortable every step of the way. Manager Sophia had a lot of empathy for the symptoms that I was feeling and shared her story, which made me feel comforted. Dr. O'Neil was very thorough with his explanation and made sure that I left with all of my questions answered. The following day, I received a follow-up call to see if I felt okay and if I had any questions. It is so nicer to feel cared for when you're feeling the most vulnerable. I called a few days later with some questions, and Dr. Capulong was there to answer my questions and adjust my medication accordingly. I highly recommend this Urgent Care. read more

Be sure to ask about the wait time when checking in. All the reviews make it seem like it should be short. After 90 minutes in the waiting room they put us in an exam room only to wait for the doctor. They had two more patients in front of us. Longest urgent care experience of my life. They did not give us a heads up that it would take this long. I started hearing the front desk the patients that came in after the 75 min mark that it was going to be a long wait and they were behind. Ask up front if they don't offer read more

This place was recommended to me by a friend and I've been here 3 times already. I live in SGV and because of the great service that's why I choose to drive out to Fullerton for my urgent needs. Each time I've been here I encountered friendly staff and helpful providers. The providers have great bedside manner. read more

I wouldn't bother with this place. I was referred by the VA to come here as it's one of their network authorized urgent cares. I called them direct in the afternoon to confirm hours, appointments and the receptionist practically rushed me off the phone- didn't care if new patients would come in or not, apparently they are too busy. As I came in, the receptionist had some major attitude, bothered by my presence as a new patient coming referred by the VA. I mentioned I called prior to my visit, showed him my call log from my phone - to let him know I called to confirm the details prior to coming in. I was agitated, and when I asked for his supervisor contact info - he said there is management nor supervisor at all. Apparently he is is the judge jury executioner. The care I needed was not able to be taken care of. It was such an embarrassing moment going through this experience I hope it doesn't happen to any other fellow veterans. read more

Truly grateful for the professionalism at this location! I walked into an immaculately clean facility wondering if specific health tests (x-rays etc) requested by a foreign consulate were available-- while the location would've been able to handle nearly all of the tests, the wonderful staff looked out for me by providing a helpful list of local surgeons who would be able to do all tests and sign/notarize the form. Appreciate such kindness, this is by far the best urgent care clinic I've been to and will be back for all of my regular health care needs in the future. Thank you. read more

Will never go to another urgent care again. This office is super clean from the waiting room, to the patient rooms, to the Xray room...CLEAN. Staff (ALL STAFF) we have ever dealt with here are so friendly and accommodating. We have been to so many terrible places in the past and we could not be happier that a good friend referred Urgent Care Pros to us! If you need to be seen...this is the place to go! read more

Easy to check in and quick service. Very friendly and professional. I would highly recommend this place if you live in Placentia.

A huge 10/10 for this urgent care!! Office staff was so pleasant, we waited no more than 5 minutes as a walk in to be seen for possible strep throat. Staff was so kind and attentive, and the doctor that saw us was so sweet, the strep test came back negative but she said she believes it is strep, so treated it as such! Gave different options for treatment, and was so understanding. Couldn't possibly write a more passionate review for this place! Definitely worth coming here if you're in need:) read more

I was very impressed with NP Nikki Houda. Kind, efficient, answered all questions, complete exam. Thank you.

Definitely recommend this place. The staff were friendly, knowledgeable and professional. Waiting time was minimal and the place was clean. My provider Sarah listened to me & took into account all my ailment. Such a great experience considering the pain I was in. read more

The quality of care I received here is beyond my wildest dream. I felt so cared for from beginning to end . I called to make sure they accepted my insurance and if I (Covid positive) could come in. The receptionist made me feel so cared for like I was family. I cried when I left because she made me feel so loved. The check in process is easy , the PA saw me quickly and my meds were sent over to my pharmacy before I even walked to my car! I 100% will be coming here from now on. Thank you guys so much ! Btw this clinic is beyond clean so I felt safe . read more

I was visiting relatives for an extended weekend and my asthma flared up. After a couple of restless nights, I knew I needed some nebulizer medications to help control the flareup. It would be several days when I would be back home to see my primary doctor. The Urgent Care Pros were friendly, efficient, and very helpful. When my oxygen level was 92%, I felt cared for and they showed concern. A steroid and nebulizer treatment later and I already feel and breathing much better. If I had gone to an ER, I would still be waiting to be seen or getting a battery of other tests just in case. I highly recommend this place! read more

This is the best urgent care that I have be to. Clean professional and competent. Outstanding care.

I already left a review but this place is soooo kind. I was suffering sm with throat pain literally felt like i was swallowing shards of glass and they gave me 2 injections and prescribed antibiotics and were so quick. The day after im literally feeling so much better. The staff is sooo amazing and they are just the best please come here you won't be let down. Hands down the BEST urgent care. They literally take my fear of going to the dr away. read more

This Urgent Care is fantastic. I called ahead to make sure they took my insurance, which they did. We showed up approx 45 min before closing & waited less than 10 min for them to walk my son & husband to triage. The location is clean and the staff is efficient. My son is special needs and the doctor was very accommodating and patient. If ever in the need, I highly recommend this Urgent Care. read more

Wow, just drove 30 mins here based on the reviews and it was well worth it! The process was so easy and quick! I had a bad cough/cold and wanted to ensure it wasn't RSV, etc. They got me swabbed and seen in very little time. Alejandro was kind and informative, and I got results and a prescription in no time! Got a text from my pharmacy saying my order was in before I even got to my car. Highly recommend!!! read more

Great place. Efficient and Clean and Knowledgeable. Dr. O'Neil very friendly , listens and is professional and knowledgeable. He is an experienced ER doc who can think on his feet and knows how to handle urgent situations. Eddie was also friendly, helpful and patient and experienced efficient. I have been in enough emergency and urgent care situations and Highly recommend read more

Urgent Care Pros - Fullerton - Dr. O'Neil and Eddie - Urgent Care Near Me - Fullerton, California

UPDATE: Went in 5 days ago, received the BEST CARE in 35 minutes. Returned cuz cough was active, PA Capulong ordered chest x-ray to rule out pneumonia, prescribed stronger Antibiotic, cough syrup and BP Rx . Adam took the x-ray and drew blood with perfection. The PA, Ryan & Adam should be commended for their exceptional professinalism, bedside manner, courteousness and services. And the next day, Jessa called to follow up (again). Urgent Care PROS needs to expand their locations to extend their quality Medical Services and avoid the long waits and costs of Emer Rooms. 50 STAR RATING. read more

If you want to be treated with kindness and compassion during your time of need, come here... The people care so much and are what heath care is what it is supposed to be CARE. Eddie was so kind yesterday and today when I needed to go back and it was a rushed situation, they listened to me and handled it exactly the way I would as a nurse. Dr.O'Neil heard exactly what I needed and made it all happen with the help of Sharon and another beautiful soul that wheeled me out all in 11 minutes.... God Bless you all and I pray you all get the recognition you deserve.... Thank you!!!! Marlena read more