I travel a lot and used a lot of transit system and OC Transpo is the most unreliable transit system out of all them. There's no option to rate it a negative 100 star but if there was an option I'd rate it at that. read more

I'm a working mom and I navigate myself through the buses I was on the 57 ,the one that started at 9:05am the driver lady was rude and had a mad face before me and my baby got on. Then she had a break check wail she was driving. likes God forbid if anything happens. read more

Waited a bus for an hour in the middle of the cold just for them to end up cancelling everything. So Stupid

Slow, inconsistent timing, canceling busses last minute, O train is terrible, alot of us call it the slOw Train for a reason, because they leave the doors open at every stop for 45 seconds which doesn't need to be that long.. in toronto and Montreal, the doors close in 15 seconds or less, ottawa needs to be way better. read more

Ever since they did that major route change in April, the service has been extremely unreliable. I take the 30 Blair to work in the afternoon, for two straight months it has been 20-40 minutes late. Making me late for work, I've been constantly leaving feedback about it on their forum, they do nothing about it. The reason the bus is late is because the driver decides to take a longer break, he is behind 20 minutes because the app shows him just sitting at a certain stop. Winter is brutal here, and this driver been extremely late daily is unacceptable and frustrating. read more

OC tranpo bus schedule is worser and unreliable than before ,Service delayed, cancelled or not showing at all. They cut some bus routes because of train not thinking trains only go on specific station, how about those who live not close to the station and only means of transportation is bus?Did they think about it? Not all residents can drive or even own a car. Every year bus pass fare increase but service getting worser.This is what we call modernazation and convenient ? Before we left home an hour before work start now we need to leave home 2 hours before incase of bus cancellation or delayed. Oc transpo should be consistent on thier service not being consistent of increasing the bus fare.They should do something and better . read more

I've lived in Los Angelas,Toronto and London UK. I can safely say that OC transit sucks. Not even close to the transit systems in the cities that I mentioned. Any kind of adverse weather it goes pear shaped. It's a ripoff.When you enquire about late or cancelled routes you get the same and from the operator "I don't know" read more

I go on busses for an hour and a half minimum to get to school and thats if they all come on time. Just a few months ago, I waited for 2 hours in the snow for it to drive past. With the new bus lines, it's been somewhat better but I can never guarantee any bus will come the moment snow hits the ground. The busses are often packed and left me going a completely separate route just to avoid standing toe-to-toe with another unfortunate person. I don't recommend OC transport for more than a one bus trip, theres no consistency. I only still use it because I get it with my tuition read more

Waited an hour for the bus at a stop for it to drive right past me (and yes, the transit app said I was in the exact spot needed to catch the bus). Thanks OC! read more

Buses never show up. And yet they are charging people for not paying the fare. The service makes people late for work. They don't care. Why should I have wait sn extra 45 minutes mean while they have 6 busses not in service. No wonder no one wants to pay the fare. Oc transpo needs a face lift and new management team. Rider ship will never come. If I could I would give them a -F read more

Changing 112 bus to replace 111 might be good for Algonquin students but it is very poor service for seniors living on Viewmount Drive. We have to wait for 20-45 minutes when going grocery shopping or to a medical appointment. During these hot temperatures, it is unsafe for a senior. I can wait to return home from Billing's Bridge 30-45 minutes, while 2 or 3 bus #111 passes. It is unfair, unjust and very poor service. You are neglecting the people who need the bus service the most, and putting their health at risk. It would be better to give good, prompt service and increase the bus fare for seniors. read more

Trash, so unreliable I will recommend walking instead. Waited for 1 hour for the bus and never showed up

Please explain why consistently the route#46 to Billing Bridge always seems like it is on the way in the Transit app with apparent real time (or multiple busses) yet, once it gets to Elmvale area all of a sudden, the busses on the map vanish and we have to wait yet another 25 mins just so a packed bus can arrive. It happens almost every day between 3-5pm. Lived here for 30 years and didn't think it was possible for OC to get even worse, but here we are. read more

Nearly run over while letting people out of the car. The bus couldn't be bothered with respecting human life. It was as if they thought it was a train. Had to go flat against the car to avoid it, and passengers ran or jumped back into the car. One of these days, OC Transpo, one of these days. read more

Continues to be a total national embarrassment. Trains are slower, still breaking down. Changes to improve bus routes is a total failure. Overcrowded, rarely on time, usually late, or cancelled, or just don't show up at all. They say to call customer service for "support"!! I called, and not my first time.. wait time to talk to anyone was 45 min to 1 hour!! Totally ludicrous. So tired of this disservice and being surrounded by very angry people all the time just waiting... and praying... for a bus to show up. Management seriously needs to review itself. I'm really surprised that people are supporting this system at all. But what choice do they have really! It's disgusting!! read more

I have been in multiple big cities throughout Canada and OC transport in Ottawa is by far the worst experience I have had. Not a single bus has been on time and they typically just dont show up. The train is another mess absolutely filthy with no seating at train stations while waiting. This transport system is a joke and your better off walking if its within 10km as youll get to your location faster. read more

Worst service ever ! I used to be able to get home after work and now I can't because they they cancelled the 64. The 63 runs every 30 mins. And then I have to wal 15 mins to the bus stop. Not only some drivers are either super late as much as 25 mins and some are super early read more

Missed opportunity, OC Transpo tried to get people excited to take public transit but failed. I took the O-train with my 3-year-old child on Sunday May 4 to enjoy some of the festivities around town. OC Transpo chose to use single train on a weekend full of activities and free service. the O-train was over packed and little children were sacred and did not feel safe. I chose to take a taxi back, I will take my car and pay the extra for parking from now on, just to make sure that my child and I are safe and not crowded. This was a missed opportunity for them. OC Transpo need a management that knows how to provide customer service. This review is not even touching on how embarrassing and dirty the stations are. This is the capital of Canada and its shameful. read more

Awful company with horrible customer service. I was verbally abused/yelled at by a driver and OC could not be bothered to respond. All because the sign for the stop had fallen and it was somehow my fault the driver didn't see it? They do not care about their riders or their well-being. Its too bad this is our option for public transit. I'm glad it was a one off while my car was being repaired. I will opt for an Uber next time. read more

Bus schedules are unaccurate. Bus is constantly late or just doesn't show up. I have to take a bus that's an hour earlier than the one I was planning to take to make sure I'm not late to wherever I'm headed. The train breaks-down regularly. read more

EVERYTHING... Bus cancelations, Customer Service, inexperienced and inconsiderate bus drivers (not all bus drivers). Definitely needs NEW MANAGEMENT... perhaps someone who knows what the hell they are doing? read more

This is worst company transportation ever in Ottawa. Busses got delayed, canceled. The line 89 colonnade from 8:00 am never show up on time. I've been into other cities in Canada, but Ottawa has the worst service ever. STO in Gatineau is by far better than OC transpo. Oc transpo needs to do better. read more

4503 bus driver .. is not ok. He just run the bus so fast right away and close the door right away. people might trip to the floor. read more

The woman bus driver who drove the 173 bay shore on tuesday , october twenty ninth. At 1:30 in the afternoon, pick up was knokdale and bertona. She has a horrible attitude.. Staring out the window refusing to look at you will not open the door for you. She has a terrible attitude problem. It seems like the majority of the drivers are miserable and hate their lives and jobs. read more

Failed system! For hours I wait for the freaking bus but they never come ontime, even not after the time. They just know how to increase the price!! Most of busses are OUT OF SERVICES! OR HIRING!!! Do you ever think how many people lost their jobs because you are never on time. Even day I am 30 minutes ahead but still don't see the bus it says coming in 10.. 15.. 25 minutes.. Shame on the system and the Management team. You must be fired!! read more

buses get canceled for 1 hour because it snowed a little all the time making me late for school

They don't even deserve much 1 star. Worst transport system. Schedules are never followed and are not reliable. Except you wanna be late for work or whatever. read more

Bus was 40 minutes late, driver was a dick, and unable (or unwilling) to answer 1 simple question about a day pass transfer. Figure it out, Ottawa. read more

Reliably LATE! Not on occasion. Daily lateness and seemingly no regard for the people who it is servicing. Bus drivers are typically polite which is possibly the only good thing about them. In our capital city this garbage transit system is tragic.... Can't even allow the lower income population who relies on them to get to work and school on time. read more

I am usually not one to complain about much, but the service of OC Transpo has frankly been downright horrific, to say the least. I could be about 300 times more obscene in writing this review thanks to the countless emotions this services evokes from me, but I choose to remain professional. As a university student living in Kanata, it is almost impossible to rely on this service to get to university of time. Now, I understand that early arrivals and delays are inevitable depending on traffic and other conditions, but what has been occurring recently is unacceptable. From major delays to outright skipped fares, OC Transpo is no longer a service I can rely on. There has not been a week since the start of September in which there has not been a day where a bus was late by more than 15 minutes. In fact, most of the time the fare itself never even showed up. I have tried using the scheduled calendar on the OC Transpo website, but have found it to be completely unrelated to actual bus times. I have also used the phone service, which supposedly uses some sort of GPS to provide accurate arrival times, but have found numerous instances where said fare never even comes around. As the main transportation service in the capital city in one of the most developed countries in the world, it is honestly a complete shame to have to deal with a service as poor and unstable as OC Transpo. I understand that there have likely been cut-backs in recent times, but then at least adjust the service to accommodate the people as to not leave them stranded for hours on end like I was today. I apologize for the rant, but this was simply long overdue and something I needed to share with others. read more

You guys are not reliable literally the shittiest service I've ever seen. Never on time and extremely overpriced for shit. Can't get to work can't get to class. read more

OCTranspo used to a be a good transit system, but it gets worse each year. #1 problem is the staff, bus drivers don't stop for people on occasion and there are a lot of jerks working for OCTranspo #2 problem is their customer service, its not strong, they can't do much #3 problem is that it uses Presto, which was a giant step back for Ontario. Presto also has no customer service, so its super unreliable. The App is pure garbage. #4 problem is the poor covid safety, they don't try to keep riders safe. This is manifestly inferior to other systems. Spanish transit systems enforce masking requirements, and require windows to be open. OCtranspo is a filthy plague house and a danger to ride. OCtranspo is one of the major reasons Ottawa fails to reach its potential and become a really great city. I hope that the city cleans house and does mass firings, rehire good staff and do a wholesale reform. Unfortunately, I am skeptical there will be any improvement and I expect a continuing downward slide in performance, staff capabilities and customer service. read more

OC Transpo Presto card "auto load" just....doesn't. I set up my Presto account, chose Autoload, chose to autoload $20 when balance drops below $14, input my credit card info. Then no auto load ever happened. My Presto account balance went down to twenty cents. so I logged in to Presto, checked "Manage autoload" and my original choices were there, just as they should be and my credit card info is correct. why didn't my card autoload? this is scary. what if I needed to use OC transpo and my card didn't work because no money on it, and what if I didn't have my phone and my credit card and all kinds of time to sit around and wait for OC Transpo Presto database to work correctly? what then? get your act together OC Transpo. read more

Always late and no respect for passengers, drivers are rude and impolite, since it's a monopoly we as passengers have no other choice.

I was rushing to catch the bus at Bank/Glouster, the driver saw me coming and decided for fun to be a complete jerk and downright cruel, not opening the door. He pretended not to see me and drove off. I'd like to understand the reason behind this be since obnoxious behavior. read more

Flood Canada with the 3rd world now we have 3rd world standards. It's absolutely pathetic how fast we hit rock bottom. From hospitals to transportation It's all gone down hill. Diversity is far from a strength and if anything It's destroying us. read more

On Sunday December 8, 2024 I arrived at the Baseline station at 9:50 a.m. to wait for the number 87 Tunney's Pasture bus. The digital schedule in the shelter said the 87 bus would arrive in 11 minutes. At 10:04 a.m., the schedule was suddenly updated to show that the 87 bus would now arrive in 59 minutes, and at 11:30. (!!!!!) This is the second time this scenario has happened in the last two months or so. (The same thing happened with the number 86 Tunney's Pasture in the evening at Baseline station, I waited over 45 minutes for the bus to arrive, and the same on the return trip home from Meadowlands/Merivale. OC Transpo must be a very badly run organization, and seems to have little regard for it's customers. It's a demoralizing experience to be treating so disrespectfully. It makes me wonder why they keep complaining about their ridership numbers. They don't care about their customers. read more

i don't care how many times i need to leave a review for this terrible company. i have to deal with their terrible service every single day. it's frustrating. i will never be able to wrap my head around the fact that we are in the capital of one of the most developed countries in the world and yet we don't have access to an actual useful, efficient, functioning transportation system. i can never get from point A to point B on time, and as a company, if thousands of people are saying that over & over again, just take that as an indication that you've failed miserably as a company. considering that no *improvements* have been made in years. we have thousands of people in this city who have no choice but to depend on your unreliable system. do better. we're not all rich and can afford ubers every day due to your drivers not showing up. read more

Never on time. Most of the busses just never show up to the stop they are supposed to, no care at all for people running on schedules whatsoever. This company has absolutely taken a nose dive I'm the last 6 years and it is abnoxious. The custom support are rude and disrespectful. You'd be better taking a taxi read more

The way management of OC Transpo deals with problems, just creates more problems. For HTA laws, they do NOT drain their air tanks daily like MTO requires all commercial vehicles to do. Then buses either get smashed, or had coolant spill all over the bus and roads. Their trains seem to enjoy getting derailed, as the leadership of OC Transpo doesn't even know what they are doing, except they want to try and manage time, but not safety. Stay away from their services, unless you want to get injured. read more