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    Social Limousine

    3.0 (2 reviews)
    Open 8:00 am - 12:00 AM (Next day)

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    2 years ago

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    Blue Line Taxi - Participating in Move for Youth

    Blue Line Taxi

    1.9(93 reviews)
    1.7 km

    Blue Line seems to run most taxis in Ottawa. They seem to nickel and dime over things like putting…read morea suitcase in front seat that Uber and Lyft won't do. Driver was friendly enough but adhered to policy of extra fees for "excess bags". I would take Uber or Lyft next time, even for an XL vehicle.

    Take an Uber, even if there is a cab right in front of you at the airport taxi stand. It's…read morecheaper, and if there is something wrong with the service it will be fixed as drivers care about their ratings and Uber takes responsibility. Blue Line is deceitful, incompetent, and outright disrespectful. I took a taxi from the airport to my hotel. I had a lot of luggage and was holding onto my backpack in the back seat, and the driver suggested that I put it in the front seat to give myself more space, which was nice. Note that I have no visibility of my bag now that's in the front seat as I'm in the back. Arrive at my hotel, pay the driver CAD 80 for a CAD 63 ride (a 27% tip) and grab all my luggage. After checking in, I realise my backpack is still in the cab. It's 530pm at this point. I call the taxi company. They try to find the driver / my bag. No success. Keep in mind the bag is in the front seat. It is highly unlikely that the driver hadn't noticed it by the time his shift was over. Takes 3 days for my bag to show up at the lost and found. I ask that the resolve this issue by sending the bag back to me, and they said can only send it back at my own cost - or I can go pick it up myself. Also, that I can't pick up from their office as it's closed the next two days (weekend). On Monday I call them again and ask to speak to a supervisor. Supervisor says the same thing, I have to pay a driver to take the bag to me or pick up the bag myself. Begrudgingly I ask them to send it back to me at my own expense, but to send it at 9pm as I'm not at the hotel. They tell me they have to send it back during office hours (???), even though I'm paying for it myself. We agree to have a car pick up my bag and drop it off at 5pm at my hotel. It doesn't get delivered. When I return to the hotel I call the service centre for an update at 11:15pm. They said they can deliver it to me in 10 mins (so they lied that they can't deliver outside of office hours). At 12 midnight (~45 mins later) I get my bag back, costing me CAD 60.86. Driver even has the nerve to ask for a 15% tip. After this ordeal, both the driver and company have had zero consequences while I've spent hours experiencing incompetence and a company with zero accountability that simply doesn't care about its customers.

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    Social Limousine - limos - Updated May 2026

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