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    OCD Roofing

    5.0 (1 review)
    Closed 7:00 am - 5:00 pm

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    6 months ago

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    Neal Roofing & Waterproofing - They recently did an awesome metal roof job at my house in West Palm Beach, and they even sent me this photo once it was done, which was sic

    Neal Roofing & Waterproofing

    (12 reviews)

    I was referred to this company by my lender. We had more than one company come out to give us…read morequotes, but our initial contract at Neal was awesome, and completely sold us. He listed off all the benefits, repeatedly, measured our roof, and spent lots of time with us answering questions. The job itself was done very quickly. I've never gotten a new roof before so I have zero comparison. I trust that they fulfilled their job and gave me a wonderful roof. I do have some feedback for Neal, and I hope this constructive criticism can help them: As soon as our contract was signed, we were not smoothly transferred to our next point of contact at the company. For updates, we of course contacted our initial contact, who explained that he was the salesperson, and now I would have to get my info from a different department. He was very nice about it, and did help me later on (thank you!), and again, he was an incredible and knowledgeable salesperson. But Neal dropped the ball with leading me to the next step, next communication, and next point of contact in this process. I didn't know that the initial contact was not to be my point person all the way throughout. I called the company directly to find out when my permit would be approved, and the person who answered the phone she told me that it had already been approved. I asked when they were going to let me know this, and she flat out told me that they only do this for customers who pay (my loan paid everything in full after the job was completed). This was not a great thing to hear! She meant well, and she kindly explained that they contact those clients because they need to collect payment for the permits, but not a great start to chapter 2 in the process. After that, I still never had a consistent point of contact, and received messages from different people in the company. Multiple Neal representatives consistently texted my phone directly with the intro of: I am FIRSTNAME with Neal Roofing. It would be helpful for them to include their job title! After my roof was done, I called in to Neal to find out when they would send out the wind mitigation inspection that my salesperson had told me was part of what I would pay for. The office person looked up my contract and informed me that they do not pay for this and it was not in my contract. Luckily, I contacted my salesperson and he really came through and arranged this inspection. I am glad I didn't listen to the office person! I really hope these details can help the company with their communication.

    This company is horrible. They replaced the roof in my house a year ago. Six months after it was…read morereplaced, I found a leak in the house. I have been calling since them, but they have not responded to me. I emailed Lynsey, the secretary, and I have no responses as of today.

    OCD Roofing - roofing - Updated August 2026

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