My recent experience with Greatland Tours on a trip from Houston to L'Auberge was **shockingly…read moreunacceptable and completely contradictory to the polished "About Us" statement the company promotes.** For a business that claims to use top‑of‑the‑line vehicles, professionally trained drivers, and exceptional customer service, what we encountered was the exact opposite -- a trip that felt unsafe, disorganized, and downright disrespectful to the loyal riders who depend on this service. When passengers arrived at the pickup location at 7:45 AM, there was no staff member present--only a posted note instructing riders to pay the driver. The bus that eventually arrived was an extreme downgrade: a small, visibly dirty vehicle clearly not intended for long‑distance travel. The first step was broken, making it difficult and unsafe for elderly and disabled passengers to board. **I would bet that 80% of your ridership consists of elderly people, which makes the lack of accessibility even more unacceptable.** Inside, the conditions were equally unacceptable. Seats were cramped so tightly that passengers had to squeeze between rows. Several seats were broken, there were no footrests, and the peeling faux leather rubbed off onto passengers' clothing. To make matters worse, the bus had **no restroom**, forcing everyone to rush into a nearby Taco Bell before departure because there would be no stops during the 2‑hour, 10‑minute ride. Even a car trip of that distance typically requires a restroom break, let alone a bus filled with seniors. The bus held only 38 seats. The first pickup nearly filled it, the second left only a couple of seats open, and by the third stop, passengers with reservations were turned away. Tension rose quickly, and understandably so--loyal riders were shocked by the drastic downgrade in transportation and the lack of communication. Adding to the frustration, prices have increased to $25-$30 with a card and $35 without, yet perks upon arrival at the casino have been eliminated. Riders headed to the Golden Nugget are no longer dropped off there and must find their own way, even those using walkers, canes, or wheelchairs. All of this placed the new driver in an unfair and uncomfortable position, simply trying to follow instructions while passengers expressed justified concerns. In the end, we paid more only to receive deplorable service. It raises serious questions: Should this bus--or any like it--have been on the road? Did it even pass inspection for safely transporting passengers? This experience was inhumane, unsafe, and far below the standards Greatland Tours claims to uphold.

There wasn't clear communication about checking in 15 minutes before. I had previously taken this…read moreservice at another location, and you paid the bus driver when you got on the bus. They told us 3:50 we missed the bus, when the bus departure was at 4:00, the actual departure was 4:10. The bus driver said that the bus wasn't full, he could add us. When we were asking about paying, the staff laughed, and when another staff asked about catching at another location, he yells and said that we missed it. Until another customer explained the alternate location is a different time, the guy says, oh, didn't know what you were asking. When I asked for names of the employees to tell the owner, he is missing out on a small group One guy did not want to give it to me so I took his picture and he threaten to call the cops, saying I can go to jail, until my friend who works with HPD said there is no law that says I cannot take his photos. Really? You were going to call 911 and when the police arrive say she took at picture?!! Speaks to their racism, when I challenged their thought process they threaten to call the cops???!! If you want to be treated with respect, avoid this company.

Haven't been but the reviews made me change my mind. The smoking is a HUGE turnoff!! Annnnd Rude…read moreservice is not my cup of TEA!! I'll pass.

The new location at 3609 Preston Rd in Pasadena. Is so much better than the on College. Everyone is…read moreso friendly and helpful. We have so much fun there. Love the stick horse races that they do on Thurs and they have the beast on Friday's, So image winning the beast and then you get to play 26 computers on Sunday. Awesome. You need to check this place out. This is my new bingo place.

This place is an absolute waste of time. If you want to go to an Afterhours go to exclusive of…read moreEduardo's. The dj plays the same type of music no matter the request. The beer and mixed drinks are water downed. I will never come back here again. You will be disappointed.

The blue dollar is a Houston staple and quickly growing in notoriety mainly due to one reason- the…read moreowner Lolo Lavish is incredible. Not only is she knowledgeable about all the products and services she provides, she is passionate about what she does and even organizes community events to educate and connect people.

I came to Blue dollar for a spiritual reading and I'm going to start with the word TRUST! Scorpio…read moreLolo cut right through the BS and told it to me straight she took her time answering my questions and getting details she NEVER tried to up sale me even when I asked if she sold a product she immediately offered a cheeped alternative and was like yes I sell this but you only need this and here is where you can get it for much less. Integrity and honesty! It's not easy telling people the truth and she did so with Grace offering support and solutions! I really appreciate that and have much respect for her honesty! I have the confidence I need to move forward and do what I have to do along with the guidance and tools to help me along my path!