Horrible customer service we called ahead they told us to come in and then when we got there lied…read moreand said they did not have any bikes available

Why 4 stars? Because I really enjoyed seeing this side of Houston…read more --- --- --- Since moving back to the Houston area nearly a year and a half ago, I've remained as unimpressed as I was during my first 22 years here. The cost of living and weather are great, but we much preferred our time living in Tampa. One reason is the beauty, or lack thereof when driving on most interstates. Billboards, car dealerships and businesses stacked on top of businesses are basically all that one sees. What does all of that have to do with Bike Barn Bayou Rental? Well, my friend was coming to visit Houston for the first time and I wanted to showcase the city in the best way that I could. Since I know he loves cycling, I figured that would be pretty ideal, and it ended up really working out! I called ahead since I'd never been here before and was told that there were plenty of bikes available to rent and that I could just show up. A couple of hours later, we arrived and the process was pretty easy. We filled out waivers and were given a quick explanation of where the trail would take us, and then we headed out. We had the bikes for 2 hours, but completed the entire main trail in about 30 minutes. I stopped back in the shop to ask where else they would recommend we ride, but I also requested a new bike. Every time I downshifted below the highest gear, the chain would consistently pop whenever I'd push slightly harder than normal. I was given an alternate bike and suggestions on where to ride next, which was great. But unfortunately, the new bike had the exact same problem. I sucked it up and just dealt with the chain popping, but it was definitely annoying. However, the overall experience was still a great one, as I was able to see a ton of Houston from an angle I'd never experienced before. The entire ride along the Buffalo Bayou was great, but also, we ended up riding all through downtown and came across some cool parks and other really nice spots. It helped give me an appreciation for Houston that I've definitely never had before. So thanks, BBBR!

I stopped by West End Bikes just looking for a water bottle holder, but ended up having a genuinely…read moregreat experience. I mentioned some of the other things I was planning to buy eventually, and instead of trying to upsell me or push products on me, the guy helping me just gave me a ton of honest, useful information. That's honestly pretty rare nowadays. He recommended some padded cycling shorts to help with the pain I was having from longer rides and being a new rider, and I also picked up a tire chain lubrica. What stood out most was that he never felt like a salesman -- he just felt like a real, down-to-earth person who clearly loves bikes and enjoys helping people. There was zero pressure, just good advice and a friendly conversation. On top of that, he was super nice and even gave me a discount he definitely didn't have to give me. Overall, it was just a really refreshing experience, and I'll absolutely be going back.

This place has a great selection of bikes and gear. Technicians know what they are doing. Westin…read morebicycles is a Houston bike shop that has been around forever.

Very, Very Disappointing Experience:…read more -1/17/21 rented 3 bikes from B-cycle Houston. -APP did not work on any of our three phones otherwise, we would have joined as "members". I was able to get to the section on pricing but could go no further. I do remember monthly membership is $13.00 (unlimited trips) and that the yearly membership is $79 (unlimited trips). -Rented 3 bikes around 1 pm. (1/17/21), returned them the next day around 10 am. (1/18/21). -On 1/18/21 checked my acct. and there were 3 charges for $3.24. -Checked my acct several days later and noticed a $278.64 and $150.00 charge from Houston Bike Share (713-865-3622). -It was the weekend but I called and left a message that I was concerned about the charges. Business hours are Monday through Friday and could not reach anyone. -Monday the 25th I called again and spoke to a young lady (cannot remember her name, but she did say she had gotten my message). -I asked her why I was charged those amounts ($278.64), she responded that I had the bikes for a very long time and that was the charge and that the bikes are only for short time (30 minutes) usage. -I asked her about the $150 charge and she told me it was because one of the bikes was stolen. I explained that we returned all 3 bikes and that I was just visiting Houston for the weekend and lived in Florida. -After explaining that I didn't steal one of their bikes, the pricing is very confusing, the APP didn't work, the displays at the kiosks were so scratched up that it was difficult to even see what was required to type in, the first two kiosks did not have dock numbers on them and we had to go to 3 different kiosks to rent the bikes because the first 2 didn't work (other people trying to rent bikes at these kiosks were having difficulties as well), she told me that she would speak to her supervisor. -When she returned she said that she didn't understand why I was confused about the pricing: "it is displayed on the kiosks and bikes" (the signage on all three of the kiosks was unintelligible or not visible), "you could have used the APP" (I explained again, that the APP did not work on any of our phones), "you could have called" (bikes were rented on a Sunday, business hours are M-F), or "you could have checked the website" (by the time we made it to the third kiosk, we were just happy that we were able to find a kiosk that worked by this time). -After listening to her give me all the options I could have pursued had I been thinking properly, I again disputed the charges. She told me that the charges are what they are and that I had signed the "company waiver" (?) and I was responsible for those charges. -I responded, "so basically there is nothing that can be done and, is it not possible for her to consider all a misunderstanding?" Her response was, "that's correct, nothing can be done and no flexibility". -I asked her again about the "stolen bike" charge and she said that the bike was never returned (which is incorrect, all 3 bikes were returned to the kiosk adjacent to the Common Bond in Montrose) so I would be charged for that as well. I told her that we returned all three bikes to the same kiosk and made sure that they were all locked in. -She told me that 1 of the bikes was not showing up in the system as returned so I was responsible for that charge as well. So, all in charge was $428.64 for three bikes for about 21-hours. If the APP had been working, we would have joined as members and paid $39 total. I take responsibility for not understanding the charges but, we returned all three bikes. I am a teacher, my brother is a commercial real estate developer and my sister-in-law is a very successful business owner. In no reasonable scenario would we have ever stolen one of the bikes...doesn't make any sense at all. As a visitor to Houston, I would have hoped that B-cycle would have been more understanding. I feel like I have been taken advantage of and this leaves a very bad taste in my mouth for a visit to your city that was otherwise delightful.

Planned a Sunday afternoon using the bikes which was spoilt due the various bike stations not…read moreworking properly. Problems encountered including the screen at the station being unresponsive, dead screen and card reader not working. I had the same problems the week before using different bike stations. It seems that there is no maintenance being done and emails to Houstonbcycle reporting problems go unanswered.

I really should give one star. If you have ever written a decent bike or on a nice bike you will…read morenot be a fan of these crap bikes. They are extremely heavy for one, probably about 50 pounds. Also they are just simply awkward and not fun to ride. My shoe kept on hitting the basket in the back. I am not a fan of these bikes whatsoever. Next time I'll just bring my trek or my specialized. These bikes really sucked. Oddly enough I think these are made by track, I get it they have to be heavy duty and heavy construction so they can last a long time but for me they were not fun to drive at all. I am not a fan of this bike. Do yourself a favor and just buy a legit bike and bring it with you. Also I remember back in the day these are like five dollars for the entire day now it's like three dollars for 30 minutes. Not a fan at all of their pricing because the bikes are just simply not fun to drive.

I am here several times a week renting bikes with my guests. This has to be the busiest Bcycle bike…read morestation in Houston. Maybe I would like to believe that! But Bcycle is such a well run operation. They work so hard and will do everything they can to assist your needs. I have called them to let them know I was overcharged before and they have adjusted my account. I have called them to request bikes for my guests because the station was out of bikes, they have sent a van with 3-4 more rentals. I have called and asked them to please reset the machine at the station because it wasn't functioning and they've done that as well. They are so professional and such a great team. Once I went to visit them I realized they have such a small crew handling the stations all over the city and doing all the operations, I was completely impressed! They are a non-profit organization and basically use the bike rental fees to keep up the bike maintenance etc. They are such a solid crew. I've also seen them working their booth at events and festivals. These guys deserve a raise for all do! There's electric bikes and art bikes now to bring some variety to the bike stations. It's one valuable way to positively impact our city towards cleaner air and becoming environmentally conscious. Houston is always behind but Bcycle is creating jobs and putting us one step in the right direction.

My wife and I decided to take this tour and we were pleasantly surprised! When my wife surprised me…read morewith the tour, I didn't think I would learn much from it being a native Houstonian. I enjoyed the tour and learned a lot about the city that I didn't know. The guide was professional and knowledgeable. My only suggestion would be for them to have a greater selection of bikes to choose from but the bikes they did have were in excellent shape and well maintained.

From the owner: Houston Bike Tours, is a proud member of the Bayou City Adventures family. Houston Bike Tours…read moreprovides family friendly leisure bike tours through our beautiful city and along the bayous. Come on out and see the city like never before.

EaDo Bike Co has become my local bike shop for any repairs or tuneups that my bike needs. All of…read morethe staff have always been friendly and it has never been too busy on my visits here. Note that they are closed on Tuesdays and Wednesdays weekly. They don't have their own parking and there are limited spots on the street. I guess that's the point, right? Come via bike and bring your bike in so that you can get it taken care of and maybe some additional accessories for it. On my latest visit, I got the Basic tune-up package ($85) and an overhaul on the wheel hub ($35) because they noticed excessive noise on the spoke when I came in with my bike. While this does seem on the pricey side and they have other tune-up packages that are more expensive, I trust their workmanship and can walk out knowing that my bike is in the best shape and has had a comprehensive safety check. My service had about a 3-day turnaround time. I brought it in on a Thursday and they notified me on Sunday that it was complete. Do take into account that if you bring your bike in on a Sunday or Monday, this turnaround may be a little longer because of their closed days. When I received my bike, it felt good as new again and I was excited to be back on the road with it. I totally recommend EaDo Bike Co for your bike service needs. They do have bikes and accessories for sale as well. I was looking for a light to use for night riding, but the ones here were a little pricey (set for ~$150), so I opted to do some research and purchase on Amazon instead.

I walked in and walked around for about 10mins and was never greeted or offered assistance. At…read moreleast one person who walked in after me was greeted and offered assistance. So I just left. Didn't feel welcomed at all. Took my business to Ham Cycles who didn't the total opposite.

Great service amazing attitudes very welcoming environment! Seems to be rare these days so it's…read morehighly appreciated. Knowledgeable people that aim to get you in the right position.

This is a nice bike repair store yeah, but I'm so mad they are closed on Mondays. Seriously. It has…read morebeen twice now I finally have the day off to walk my bike 2.5 miles to drop it off for some big repairs and the shop is closed. No one is going to expect you are closed on the best day of the week to get things done. As someone who had my car explode from the local Take5 oil change service. My bike is my only form of transportation. That sucks enough. I am busy every day of the week at work. I can't believe I keep doing this. Be closed on Sundays like a normal business or be open everyday. I now have to walk my broken bike back home, again.

I have heard about B Cycle and occasionally seen the bike racks in the downtown area but never had…read morea reason to use them. This past weekend I found a reason. I rented a bike from a stand next to City Hall to ride around the Buffalo Bayou area and some parts of downtown. This was such an easy process. You go up to the kiosk and touch the screen to wake the machine up. You purchase a 24 hour pass for $5 using a credit card. Then your first 60 minutes of rental is free. You can extend the free use of the bike by checking it back in to ANY kiosk before your original 60 minute period ends and then immediately checking it back out for a new 60 minute period. In other words by paying $5 for the 24 hour pass that can be your only cost to rent a bike. If you go over your 60 minute period they charge you $2 for every extra 30 minutes. Very affordable! The bikes come with a basket on the front to stow gear. They have 3 speeds and have an adjustable seat and attached bike lock. I found the seat to be adequate in comfort. The bike lock is very handy when you stop somewhere and want to secure your bike like I did when I had lunch. The brakes and gear shifts worked well also. On the bike is listed Houston B Cycles' customer service number to call if you have any questions or maintenance issues. I recommend downloading the B Cycle app on your smartphone. The app does many things to help with your rental. Primarily, it gives you the locations of every bike rack kiosk in your city as B Cycle is located in several cities in the US. Not only does it show you where every kiosk is located, it also shows you in real time how many bikes are available at that kiosk and also how many empty stalls are open for you to return your bike to. Remember you don't have to return your bike to the kiosk you rented it from BUT you have to return your bike to a kiosk that has an empty stall. That's where the app can really be helpful. Usually every kiosk will have an empty stall for you to return your bike. I give B Cycle 5 stars because it is so easy to use and so affordable. Whether you use it for pleasure or your personal transportation needs its convenience cannot be overstated.

i have been getting charged on a daily but yet the damn bikes were returned 4 days ago...no one has…read morereturned my call or email, spoke with someone one day but yet still getting charged 2 days later per freakn day.fix the damn problem and call ppl back or return emails and money. horibble customer service!!!

Came to the old location on university, because it's still on google as if it is still here. Called…read morethe shop to see where the new location is and the guy who I spoke with was rude and seemed confused as to what I was asking. Your shop is still on google sir take it down if you don't want people calling to asking questions, when I drove 35 min to come and it's no longer here.

I recently had the pleasure of visiting the studio for a tune-up, and I must say, it was an…read moreexceptional experience. From the moment I walked through the door, I was greeted with a warm and friendly smile. The staff went above and beyond to ensure that my bike was given the utmost care and attention. The level of customer service at this bike shop was truly remarkable. The staff took the time to listen to my concerns and address any issues I had with my bike. They were knowledgeable, patient, and went out of their way to explain everything in detail. I felt valued as a customer and appreciated the extra effort they put into making sure I was satisfied. The thoroughness of the tune-up was evident in the performance of my bike. It now rides like a dream, smoothly gliding along the paths and roads. Every component was meticulously inspected and adjusted, leaving no room for any potential problems. I feel confident and safe riding my bike, knowing that it has been given the attention it deserves. I cannot recommend this bike shop enough. Their commitment to excellent customer service, attention to detail, and the exceptional tune-up they provided truly sets them apart. If you're looking for a bike shop that goes above and beyond, look no further. I guarantee you won't be disappointed. Kevin was great!

They do great work at a great price in a timely manner. They put together my new Cannondal…read moreSupersix bike from the dealer that was shipped to me in a box.

Fast and efficient service!!! The technician was knowledgeable and kind. THANK YOU!! Small "garage"…read moreright on Rice University's campus.