Lisa, THANK YOU for guiding me through the complexity of the mortgage application process!! You and…read moreyour competent team made it so simple for me! You took the behind the scenes complexity and made the process seamless and stress free! It is obvious that you and your team take pride in your work because it showed up in your constant communication and updates, your tenacity and persistence. The end result- a delightful mortgage experience and a beautiful new home! I will recommend you to everyone I meet seeking a mortgage!

I was in the market looking to purchase a home and was referred to academy mortgage. I worked with…read moreKim, Norma, and Kristen. They were execellent to work with, they kept me informed on every step of the loan process. They gave me one closing date and that was my closing date! It was a pleasure to work with these ladies, they made sure everything went thru very smooth. I highly recommend Academy Mortgage to anyone looking to purchase a home in the future.

We had a horrible experience with a previous loan officer and mortgage company. Our builder…read morereferred us to Academy Mortgage loan officer Kim Ullrich. She was very confident and reassuring that she would be able to get us an approval and close in three weeks. Her and her coworkers went to work and had a loan approval in three days .We closed on our new home in 2 1/2 weeks!! Everyone at Academy was outstanding. Thank you Kim and all of Academy!

Literally showed up to the closing today only to find out our scheduled closing was not going to…read morehappen as there was no clear to close on our file and our lender was nowhere to be found finally after several hours of text and calls she let us know if she was at a doctor's appointment and couldn't talk. Beyond disappointed as we were supposed to close one other time before and it fell through. Much more to the story and not sure where we and our kids will sleep tomorrow night¡!!!!

I had the delightful experience of working with Gloria Taylor @ Loan Depot Vero Beach, FL 3000…read moremiles away from Oregon. I had made an offer on a Town home in Village of Lexington. Gloria was amazing! She took the time to get to know me and understand my goals and needs and to help me as is I were her family and obtained insurance quotes, research HOA, taxes, sales history to understand costs involved in my purchase. She was so professional, funny, down to earth and transparent about the process. She had rave reviews about the town as she has lived there 25 years. I highly recommend her to my family and friends and will definitely work with her in the future for home purchase or refi needs. Thank you from the bottom of my heart Gloria, I feel like I have a new friend in Vero Beach!

If I could give zero stars, I would. I had an appt with a banker at the PNC branch on 20th Place…read moreto call me at 1:00. Well, 1:00 came and went. At 1:30, I emailed her that I was disappointed that she missed our appt. She didn't even have the courtesy to text or email me that she had to miss our appt. Her excuse was that an appt ran late so she took a later lunch. This is the epitome of bad customer service. I must say that I was shocked. I've been a PNC customer for many, many years, but I will not deal with the bankers at this branch.

I have been trying for over 2 weeks to talk to someone in this bank to help me resolve a problem…read morewith a home equity loan I had taken out in 2010, and paid off several years back, at which time I thought that the account was closed. the problem is, the lien against our house is still being carried on their books, and still registered in the courthouse and on my home owner's insurance. I just want the lien removed, and a statement for my insurance company. they have been of no help thus far. What can we do? I don't believe that this should be worthy of legal measures for what used to be standard day to day activity for a reasonable bank.