Vincent P. I needed clearance for a surgical procedure the next day and Roseann, the office manager, managed to squeeze me in immediately. Went above and beyond. My thanks to the entire staff for working with me. read more

Today I had an appt for 4pm. I got a text that said 3:45 pm appt right underneath the 4pm text confirmation. Not a big deal. Then I got a call at 1:30pm from a woman saying that since I have not been there for a while that I had to come in at 3:15 because I am considered a new patient. I said ok (good thing I had off). She then said with an attitude "so can you do that or no?". I was taken aback but replied yes. she said ok and ended the call. When I got there, the receptionist looked at me and said hi and asked my name. I gave it to her and she rudely cut me off and said "give me a minute" and disappeared. When she finally came back, she asked me for my ID and insurance information. All this time she had an attitude. I gave her my info and she told me I have a $15 co pay. I explained that I have hit my out-of-pocket maximum. She then huffed and picked up the phone and called someone. She started to tell the person on the other line that "this patient THINKS she doesn't have to pay a co-pay because she hit her out of pocket maximum". I showed her my phone from the Horizon app showing that I did indeed hit the OOP Max. She then rolled her eyes at me and then explained to the person on the phone that I was trying to show her my phone. I then said to her "you don't need to have such an attitude" She looked at me and said "I don't have an attitude". I then said "but you do". She then proceeded to tell the person on the other end of the phone that I said she has an attitude. She said I still need to pay the copay. At this point, it became principle. She was so rude. I asked to speak to whomever she was talking to. She rolled her eyes AGAIN and said she was coming out as she hung up the phone. I sat and waited. A women came out and proceeded to show me what looked like my OUT OF NETWORK deductible. I showed her my phone and told her I hit my Out-of-pocket max. She looked at my phone and said "well this is policy. " I said "are you in network with my insurance?" she said yes. I said "the information you are holding is wrong. Please call the insurance company. I can even show you EOBs that show I have no copay with other doctors' offices as well". She said, "because you're a new patient, you have to pay the copay". I told her I am not a new patient, I just haven't been there for a while. She said that then I was a new patient and had to pay the copay, its policy. At this point it was much more than the $15.00 copay. They do not like it when you know anything about your own insurance plan then they do. I do this for a living. I really like Dr. Shah, but this office staff is always rude. The reason I wasn't there for a while is because they canceled the last 3 appointments I had made. At this point, I handed her the clipboard with the documents they wanted me to fill out and said have a good day. I will not be going back. I looked online to see that this is a common complaint with this office. I don't understand why doctors put up with rude staff members like this. (not talking about the billing woman-although a simple phone call would have fixed this). I went to another doctor this morning who had zero issues taking my word for it that I hit the OOP Max for the year. Chasing these $15 copays from these offices is a pain in the butt. I know my plan. Regardless, the attitude of the woman in front is completely rude, condescending, and completely unprofessional. read more

This is a terrible practice! Don't go there! Office manager very nasty! Should fire her and hire someone with a better demeanor! I think she thinks she owns the practice! Doctors will lose business/patients because of her attitude. With one phone call I found an excellent practice with no attitude!! The doctors should be more involved with what is going on in their practice and how the office manager speaks to their patients!! If they don't get involved they will lose patients and obtain a very bad reputation! read more

I wanted to thank Yolanda from the medication department for helping out and reviewing a situation I had at this office regarding a medication. Yolanda went above and beyond to figure the situation out and always works hard to care for the patients there. After a few hiccups, she ultimately solved the issue and communicated with me. Thank you for all of your hard work and dedication to your patients. read more

5 Pulmonologists in the same practice.. wife was sent to the hospital 3 years ago on a telemed call when she was being treated for chronic annual bronchitis by her old dr who retired and went to S Dakota,, these guys took over the practice ,, when she was in Community, the first dr said she had covid Pneumonia,, 5 hours later another from the same practice said she has on Pneumonia, Im looking at her xrays as we speak... When I tried to transfer to Jersey Shore Hospital they put her in ICU , Intubated her for 9 days until her body shut down! Friggin Horror story Stay away from this practice...and Community for lung problems! read more

My son was prescribed a medication that the insurance company denied. I called the office 6 times, and 6 times I was told someone would get back to me, and NO ONE ever did! read more

This is the worse office I have ever dealt with. Called and wait 5 minutes to get a person that transfers you to another person who after waiting for them for 15 minutes I hung up and called back. Again wait 5 minutes for someone to come on the phone. Again transferred to someone else that answers after 5 minute wait. Tell this person you would like to see one of the doctors on a certain date in the Toms River office. Explain that I am in a wheelchair and I have to have someone bring me to the appointment. I already had an appointment with another doctor that day in the same building. Even though I explain this to the young lady, she kept offering me appointments for other days a different offices. Could not get this person to understand why I was asking for a certain day and office to go to. Due to the fact I had to have someone take me to the appointments. After going back and forth trying to get this person to understand what I was asking, I was told there was no one that could see me on the date I needed in that office. This took over 20 minutes to get a clear answer. After all this I decided this is not the doctors I want to care for me. read more

the terrible front desk is responsible for me finding a new practice. They can't even spell my name right on records and never call back even AFTER being told by Dr. Alcasid. What a sad sad office. read more

Do not go here. I went for a visit because my old Dr. retired and Dr. Shah didn't do much of anything in the first visit, he didn't even check the CPAP SD card for my sleep data info and when I asked he said normally they will reach out to the company to get the data in advance to the appointment but we didn't do that this time. That pretty much sums up the appointment. I am not sure why I even went. Fast forward 3 months. I have still not received any bills or any phone calls about the bill. I come home from work today and find a letter in the mail from a lawyer threatening to send me to collections unless I pay $30! This is unbelievable! No bill, no phone call and their first contact with me is from a lawyer. I will not be back and I will ensure everyone is aware of this poor client experience. I am also going to ask for proof of them sending me a bill(which they won't have). read more

Excellent physicians and staff! 5***** best of the best in Ocean County!! If you want Doctors that care about you and want to help you, I would highly recommend this group. read more