Quality Excellent Appeal Excellent…read more Service Excellent As a new coastal home-owner, we contacted Shade & Shutter Systems to learn more about what products were available to protect our home. Our call was returned immediately and Paul Craig, owner of the company, provided exceptional detail about the various products and their benefits / drawbacks. We scheduled a site visit; Paul showed up right on time with samples and guided us through the various applications. We selected the VueSafe product. Paul indicated a 2-week lead time... but as Hurricane Sandy approached Paul contacted us on Saturday morning to let us know they had accelerated production and an installer would be on-site that day. The installer, Ed, was prompt, courteous and diligent throughout the installation process. We couldn't be happier. The product is up and already we feel more secure. Many thanks to the entire Shade & Shutter System's team for exceptional customer service and rapid response during an emergency situation.

We are so happy to give a 5 star review to Shade and Shutter Systems Inc. Owning a coastal home…read morefacing north presents special challenges with Cape storms. We selected the electric controlled roll shutter product. From our initial contact with Steve through frequent contact with the project foreman and wonderful installers, the project couldn't have gone better. The local showroom displays all the products to view, and the custom installation looks great. The shutters also seem to be excellent quality. Before the order was sent to the factory, the installers came out to review it to make sure of any special challenges or material that would be required. After installation, which they worked around our schedules, they were careful to explain proper use and maintenance as well. It is obvious that this company takes great pride in their business, and realize that customer service and recommendations mean everything. We are very pleased, and look forward to the shutter protection during storm season.

I rarely leave negative reviews, but I feel obligated to warn others about my experience,…read moreespecially my experience with the owner Chris. From start to finish, the customer service was incredibly disappointing. After spending close to $10,000 on a new awning, I expected professional workmanship and accountability. Instead, the fabric was installed with visible bunching above valence. I had to fight tooth and nail to get this rectified - had to contact the corporate Sunesta office because Chris was pushing back about rectifying this. Than replacement fabric was ordered and was installed with stains, including blood, as well as dirt marks. When I pointed this out before the installers left, my concerns were brushed off. Rather than taking responsibility or offering to inspect or clean it, the owner Chris said it was probably from a berry or flower and essentially dismissed. Throughout the process, I felt like my concerns were minimized instead of taken seriously. Every issue I raised was met with excuses rather than solutions. There was never any ownership of mistakes or genuine effort to make things right. I left multiple conversations feeling like I was being told my concerns weren't valid instead of having them addressed professionally. In addition to the stains, the replacement fabric bunches and folds when closing, unlike the original awning, which operated smoothly. I was told the wrinkles would work themselves out, but the rippling and folding are noticeably different from how the original fabric functioned. Instead of acknowledging the possibility of an installation issue, my concerns were repeatedly dismissed. For the amount of money this project cost, I expected professionalism, quality control, and customer service. Instead, I experienced poor communication, dismissive treatment, and a complete lack of accountability. A reputable company should stand behind its work, not make customers feel like they're inconveniencing them for asking legitimate questions. Based on my experience, I would not recommend this company. If something goes wrong, don't expect accountability or a willingness to make it right.

I had a fine experience with scheduling and installation. One year later there have been no…read moreissues. Motor is smooth and quiet. I get compliments on the awning, which makes the deck more usable. Value will depend on how many years of trouble-free use we get.

Very responsive team, multiple product options and expert recommendations. This went very well for…read moreus and the awning is perfect!

Owner is a poor business man. Be ware! Was very demanding…read moreregarding payment for awning in full and then leaving it unattended at a loading dock for me to pick up by myself. He also demanded payment in full, prior to ordering. His wife called me two days prior to what he claimed was a factory price increase and instructed me to ZELLE funds to his account. I did so, but ZELLE would not do an immediate transfer (two days). The bank provided him with legitimate confirmation of payment codes for proof of payment. He refused to accept them. At the end of our telephone conversation, he began to swear at me profusely and wanted a 100% money wire to cover payment. In the end, his poor behavior showed his true colors as a shady business man.

Does anyone know if this company is still in business? I have tried multiple phone numbers and name…read morevariations and all are disconnected.

After multiple discussions and an email agreement on March 7, 2014, I sent Mr. Robert Glidden,…read morePresident/Owner of Awning Systems, Inc., Hyannis, Massachusetts, a check in the amount of $2,562, as a deposit on a project to replace our present awning (originally installed by Awning Systems in approximately 1994) with a Sunesta Retractable Awning w/ Motor for our home at 3 Weetamo Road in Nantucket, MA. Our bank records show that Awning Systems cashed that check. At the time, Mr. Glidden and I discussed our mutual desire for him to provide the materials and labor for said project during the spring of 2014, in order to beat the seasonal rush of jobs that takes place on island during the summer. Since that time, I have made multiple efforts via phone and email to reach Mr. Glidden in order to determine the status of the job. I dropped by his office in Hyannis on May 14, 2014, but he was not there, so I left a message with his assistant, Nicki. On August 6, 2014, I sent Mr. Glidden a certified letter, return receipt requested, to register my desire, not having heard from him in five months, to end our transaction and to have him return my deposit. I also indicated in that letter that, should I not receive a check in the full amount of my deposit within ten (10) days from the date of the letter, I would take steps to file a complaint with the Massachusetts Attorney General's Office of Consumer Protection, file a complaint with the Massachusetts Better Business Bureau and list a negative review of his business on media websites. The return receipt for said letter is dated August 7. On August 11, my wife made a subsequent visit to the Hyannis office, where she found Mr. Glidden, who said he was just about to call us; he claimed the original awning had arrived at his office damaged, and that he had ordered a new one which he indicated would be ready to be installed within the next week. He gave my wife his cell phone number. I have called that number many times, and the mailbox has been full. I have called the office several times, and, since no one answered, I have left messages there. I finally was able to leave a voicemail message on Mr. Glidden's cell phone on September 6, in which message I indicated that, if I had not heard back from him over the weekend, I would, on Monday, September 8, begin to take the actions outlined in my letter. Hence, the filing of this review in the form of a complaint.

Poor customer service and very costly and confusing Product was poorly handled by customer…read moreservice

We have had awnings on our house for many decades and the sunbrella material usually lasts about 10…read moreyears. We were looking for a new company to work with. I saw Dorchester Awning and read good reviews, so I wrote to them and sent pictures of what we had and what we were looking for. The response was very fast. We selected new material in the online books and even changed the design of the awning over the front door. The job was completed within 5-6 weeks and came out perfectly. Working with Tom as the project lead - communications were excellent. The professional installation crew carefully took down the old awnings and with the same care installed the new ones. I would highly recommend Dorchester awning company. Henry G. Medford MA

Dartmouth Awning was an absolute pleasure to work with. We worked with Brad specifically, but were…read moreimpressed with their office staff as well for professionalism, courtesy and promptness in all their communications. The awning is exactly what we wanted. Brad was knowledgeable and helped us navigate multiple challenges for our specific location. Thank you!

Been doing business with them for years and they never let me down. They recently removed my…read moreawnings for the season and it began to rain so they took my awnings back to theur shop to dry them out before I store them

I met with Joe to discuss awning options for my home, built in the 1920s. He helped immensely! From…read moreday one, he answered all questions and responded promptly, which was very much appreciated. He came up with great ideas, both stationary vinyl for the front and retractable canvas for the back of my home. He is definitely an expert in his field. Quality work and detail oriented. He and his team are extremely hardworking, easy going and personable. I highly recommend American Awning and will definitely use them in the future. Incredible job! Very happy!!

American Awning from New Bedford Ma just installed a replacement awning on an older retractable…read moreunit we had. Joe quoted on a Friday and called me on the following Monday morning saying he was able to install right away. He and his assistant came promptly, installed the awning quickly, and were clean and professional. Joe's pricing was excellent - I had received 4 quotes - and it was refreshing to find a courteous, professional contractor who did what he said he would do when he said he would do it. I highly recommend Joe and his company for your awning needs. Chris Ryding Taunton Ma

My in laws bought an awning over twenty years ago from this company. I had a question on replacing…read morea part but could not find any detail on it so I called and Chris at this business went well above the normal effort to assist me finding the part. He called me back right away and had to dig through some files to find the name and model so I could order it. Just super nice and responsive, quite frankly given the service you get today I was shocked! Highly recommend this business.

"with fast reliable responsive service", the ad states…read more FAST: According to my contract, I would have a screen door within 3 weeks, or at the very least, an appointment to install. Nothing, not even a phone call 3 weeks and 3 days later. RELIABLE: On the appointment day to measure, I had to call the no- show rep 30 minutes past appt time. The rep had forgotten the appt but agreed to drop what he was doing and arrive 45 minutes later. Hey, I thought, everyone makes mistakes. RESPONSIVE SERVICE: There is no phone number written on the proposal, and when I call a number found online, I get a voice mail. Meanwhile, this company required a 50% deposit when the door was ordered and wanted a check, not a credit card. Therefore, as the check was promptly cashed 3 1/2 weeks ago, I really have no recourse. Let's just wait and see how long it takes this company to communicate. Buyer beware.