On May 1st, I underwent a urological procedure at the former NSRMC, now Slidell Memorial Hospital…read more(SMH) East, also known as Ochsner. From my initial check-in with Ms. Mickey to the pre-operative care provided by Ms. Regina and the recovery nurse, Ms. Breann, the experience was exceptionally pleasant. The staff made the entire process significantly easier to manage. While I was aware of what to expect during recovery, their efforts to ensure my comfort were truly commendable. Dr. Gurtner is an excellent physician, and I appreciate her straightforward approach to my condition. She ensured I was well-informed about the procedure, although, of course, no preparation can fully account for the postoperative period. The staff at SMH East consistently provides healthcare services of the highest quality. I have been a patient at these two hospitals since the 1970s, and the standard of care has remained consistently excellent, regardless of the name change.

If I could give negative stars I would!…read more I went to the Ochsner Metairie Emergency Room because I had a seizure, and I would rather die on the street or at my desk than ever go back to that location. As soon as they wheeled me in, I couldn't believe what I was seeing. You couldn't even walk through the hallways because they were completely full of stretchers and beds with patients lying in them. Not the waiting room. The hallways. People were bleeding, passed out, sleeping, and waiting for care. It looked like something straight out of The Walking Dead. I've never seen anything like it. I understand emergency rooms get busy. One of the staff members told me they had just received a large influx of patients within the last 30 minutes. I can understand that. What I can't understand is the quality of care. One staff member came to talk to me, and I asked for a cup of ice. She said, "Okay, I'll be right back." I never saw her again. I sat in that exact same spot for over 30 minutes. It's not like I had been moved and she couldn't find me. She simply never came back. Then it was time to draw my blood and start an IV. Before he even touched me, I told him I have rolling veins and that I'm a difficult stick. I specifically asked him not to fish with the needle. I told him that if he had to fish, I'd rather someone else try. He joked, "I ain't got no bait," trying to be funny. Then he proceeded to do exactly what I asked him not to do. He kept fishing around in my vein with the needle. Usually, if my vein rolls, people stop, remove the needle, and try again or get someone else. He didn't. He just kept digging around. After several minutes, I told him to stop because I didn't want him doing it anymore. He kept saying, "If you don't want me to do something, I won't do it," but by that point, the damage was already done. I grabbed my things, called an Uber, and left. I'm not saying every Ochsner facility is like this because I honestly don't know. I'm talking about the Metairie Emergency Room. Between the overcrowded hallways, the lack of communication, and the way I was treated, this was one of the worst healthcare experiences I've ever had. No one seeking emergency care should have to go through what I experienced.

Good morning, my experience in the waiting room was not great 3/5 star . I waited an hour and no…read moreone reached out to me to let me know they are running behind schedule. I went up to the front desk to ask what was going on because 3 patients that came after me was seen. once I made it to the back, Ms. Tedra Anthony was so nice and friendly. she apologized for the wait and she went ahead and took all my stuff that needed to be done. Once I seen the doctor, the doctor did my physical and she was also nice and helpful as well. The back office made my experience better than the wait time up front. Thank you to the staff in the back office. 5/5 stars

DO NOT GO HERE. Trust me. They are unorganized, unprofessional and have no sense of time. I waited…read moreover 2 hours for a pre-employment drug test. I will never come near this place again. One star rating because you can't give zero or negative stars.

Ochsner... Oh Ochsner... My how you've grown. By leaps & bounds. You're taking over hospitals &…read morebuilding neighborhood clinics. What's next... the world??? Well, well, well. Soooooo pre-katrina, the Ochsner "main campus" was but a mere consideration & most times NOT the choice of hospitals one decided upon... BUUUUTTTT NOOOOOW post-katrina, options are limited & Ochsner has a slight "monopoly" so to speak, in the world of New Orleans clinic/hospitals. So with that being the case, your choices are Ochsner or Ochsner or Ochsner, yeah. Post-Katrina, I have visited this facility more times than I care to mention, either with a relative or a friend. And this time is no different, I'm here with a relative. Review time: Entering the ER triage, we were immediately told to take the elevator to the 8th floor... No reference to which set of elevators... Guess me, my in active labor, aminotic sac ruptured preggo sis & her bestie have to figure it out... Ummm ok. Next we get to the area where she's "to be admitted" & no1 is there to greet us. Sooooo I pushed the "no admittance doors" and admitted, ha... Lol (classic me). So we fiiiind the nurse station... because there was no welcoming committee & then we're wheeled to yet another area. Upon arrival in the L&D triage area, "the correct place" (ER personnel sent us to the post delivery area, we needed pre delivery) we finally get some treatment & attention. She's admitted & we meet a myriad of people, some with great bedside manners & some not so great. Namely, Drs Moore, Pullman, Jordan & Super Nurses Brooke & Emma, ALL members of #teamoutstanding... and then the members of #teamNOTsogreat, well they shall remain nameless. I can honestly say the care, concern & patience shown to us by The L&D Staff, was phenomenal!!! If Alton Ochsner were alive, I'd give the ladies a shout-out & DEMAND a raise. The Ochsner monopoly, the find the elevators episode & the few not so nice L&D staff members, ehhhhh 3 stars it is. And only 3 because of L&D. A few other things to be noted: Southport cafe is all about healthy food choices Getting an appointment here is months out Navigating the hospital itself, is complex The whole Ochsner monopoly, I'm over it

Waited forever. Lady waiting in the waiting room coughing saying 'they just told me my Covid test…read morewas positive' when I was seen (1.5 hours after checking in) the NP had ZERO compassion and no bedside manner. I had torn a tendon in my hand and it was burning and hurting like crazy. 'It will get better on its own' was the only 'medical' advice they offered. Never again.

I had the most insensitive DR/ he had me cry. In his notes…read morestated that I had an issue with cannabis. I'm 69 years old. I have never used street drugs. He was so horrific, negative, didn't help me, at all. Well, I don't have an addictive personality. His arrogance is off the chart. I was in so much pain,as I have Dercum's disease, and lipedema. I was diagnosed by a wonderful doctor. H.plori I was 150 lbs. I ended up weighing 83lbs. He didn't care about me at all, calling me bulimic and told me I was addicted to marijuana. He should have been fired! Although, the staff was nice.

Find anyplace else. No comminication. They don't answer phones or call back. Keep Medicaid patients…read morelonger for the money. It's so sad that they take advantage of sick people.

I haven't even been seen yet but what I can tell you is I strongly considered going to a different…read morelocation. The first person you see & talk to is the receptionist, not only was she extremely hostile with me but i also witnessed her being extremely hostile with the 2 other patients in the waiting area. it truly makes me wonder what kind of service I'll be given once I make it to the back.

I woke up, ears and nose stuffy, could barely breathe. I came to this place. The wait time wasn't…read morelong at all. It was as if the doctor came at the same time as me. They were on it. Her name was Katelyn. She explained everything to me and Melody gave me my first ear irrigation. It felt weird at first but she was polite, neat and gentle. Melody cleaned out both of my ears, swabbed my nose for COVID and Flu. She also gave me a steroid injection. I didn't feel the needle. My care was attentive and I would recommend Katelyn and Melody's hands to anyone. This place within itself wont let you down. The whole staff basically focuses primarily on collaborative care.

One of the only urgent cares in the area open a whole hour earlier so definitely a benefit! During…read morethe high risk Covid times, I recommend getting there 20 minutes before they open and get in line! We were second in line which was totally great while having 2 small littles with me. Staff was very nice. Only 3 people should be in the lobby at a time. We were there a little longer than anticipated but they were trying to be efficient with getting everything they needed. Towards the end, I asked if I could clean without having to wait for the response in person since I am signed up for their MyChart account and they said yes. My toddler was getting reallllllly antsy! Also bonus! They had lollipops for him on the way out!

What started out as a rough experience, ended well with a very caring medical staff. I called…read morebefore arriving to check the wait. They said there were 7 people ahead of me and it would be about an hour and a half wait. I was wheezing, lethargic, running fever and felt like I could not stand up. This must have put the receptionist off because she was very cold and rude, though I witnessed her being sweet as can be to the woman in front of me. I called the call center after a few hours and they said there were six people in front of me. I started to wonder if the receptionist was dropping my name on the list, for what reason, I'll never know. After 3 hours I called and explained that I thought my name was being dropped down the list (there were 5 people in-front of me at this point). The call center connected me with my receptionist friend and she said there was only 1 person in-front of me now. Wow, how did that happen? I arrived at 2pm and did not make it to the back until 5pm and I was done around 7. It was a long day that I wished I was in bed, but I'm glad I went. Once I left the reception area, each person was nicer than the next. They gave me a breathing treatment, antibiotics for bronchitis that lasted 3 weeks, and an inhaler to get me through the wheezing. It was a pain getting there, dealing with a rude receptionist and waiting when I felt so awful, but in the end the doctor and staff in the back were wonderful.

I was so happy with the care and service I got. I'd been incredibly sick for three days straight…read moreand couldn't even get up to get to the ER, where I would have been miserable anyway. Nurse Kaitlin showed up quickly and was incredibly kind even when my veins were being uncooperative. I feel so much better today and I'm grateful for getting professional care in my own home.

Dr. Berenson is the best! My wife became very ill during a visit to New Orleans last week. Late…read morethat night I began searching for medical care online and came across NOLA Doc. I completed an online appointment request and a NOLA Doc nurse promptly contacted my wife by phone early the next morning. An appointment with Dr. Berenson was made for 9:00 AM and he was right on time. He spent approximately 45 minutes speaking with my wife and getting to the root of the problem. Dr. Berenson was calming and at no point did my wife feel rushed. He provided much useful information and he patiently answered every question. He provided two prescriptions for pickup at a nearby pharmacy and even offered to speak to our primary care physician back home if required. Dr. Berenson was comforting and effective during a frightening time far from home. I highly recommend him.