I had an outpatient surgery today at Lakeview. My nurse Mia was amazing. She took really good care…read moreof me. I would recommend her taking care of you or a family member after surgery

Upon the endoscopy team coming to get my brother from the ER for his procedure, we were informed…read morehe'd be returned to his room after waking. We left the room to get lunch, and provided the nurses station with my mother's number to contact us when he returned. After no call for an hour, we decided to return to check on the status of things and Kayla, a nurse in the ER on day shift informed us as she was coming out of the door that we weren't aloud back, with no explanation as to why. This came as a surprise because she was the nurse in charge of my brother's care when we left. When seeing me she didn't even inform me of the floor my brother was transferred to. Rich, the charge nurse for day shift in the ER, answered when I used the phone that is in the waiting room to connect with staff. I began to explained that we left a few snacks and a beverage in the room because we'd been informed we'd be able to return. On the second sentence I stated "We also left" and he interrupted my sentence stating "The information given to you about your brother returning was incorrect and that it isn't my fault. The food was thrown away because we needed the room. You should've taken it with you if you wanted it. I have patients to tend to so I won't repeat myself. You need to leave". He immediately hung up the phone after this instead of using that phone call to actively listen, hold his team accountable for giving incorrect information, and inform me of what floor my brother was transfers to. I called again, not to cause trouble, but to simple ask if our clothing, shoes and a charger that were left in the room were thrown away as well because I didn't get the chance to on the first call. This call was ignored by the nursing staff. Security was sent out instead to escort us out and they did not have our clothes, shoes or charger in hand. So we explained the situation to them. After a few minutes of speaking with security, they went to the back and returned with a belongings bag that contained our belongings. Instead of apologizing for his actions when the belongings were returned to us by the security guard, he still did NOTHING to rectify his behavior. If Rich actively listened rather than dismissing us, the confusion could have been solved and he would've recognized immediately that we were simply requesting what wasn't thrown away in the room. We were calm, which didn't seem to matter to Rich because he still treated us as if we were belligerent. We understand the ER can be stressful for employees but this was no way to handle a very sick patients' family who is already in distress and remaining calm when the issue that was caused was due to incorrect information provided by their team. I am the one who recommended brother visit Lakeview for my his symptoms because I believe they do a thorough job. However, after today's experience of a lack of empathy, integrity and effective communication from the ER staff our minds have been forever changed when it comes to this ER.

my mother had her hip replaced at avala. They nurses and the whole staff was top notch…read more excellent care paid attention to question we the answer. Patient kind, clean

I phoned the Ortho office on 4/20/26 at 8:21am and the receptionist was so rude and unprofessional…read moreI told her "never mind" and hung up. I'm already having knee issues and don't have the fortitude do deal with an attitude and her demeaning behavior. Nope, just nope.

The front desk as well as the nurse and doctor were all very outstanding and exemplary people with…read morecompassion and kindness!!! The security guard was also nice and friendly and I felt welcome here and you can tell these people care about their patients !!!! Thank you so much !!!! Taken away 4 stars for a misdiagnosis and having to go somewhere else for care 24 hours later for what I originally reported to the doctor here , wasting my time and money and window of opportunity to heal quicker, with less complications, and hassles at the pharmacy and with the VA

Best ER facility on the Northshore. The entire staff we encountered was extremely friendly,…read morepassionate about what they do and will go to any length needed to ensure patient comfort. The facility is very nice and feels more like a hotel than an ER. The doctors we saw the four days my wife was admitted were exceptional. They all had fantastic bedside manners and never made you feel rushed. I would give ten stars if I could. Do not hesitate to try this place, you won't be disappointed.

They took care of me very well . The doctor and all the nurses were beyond compassionate . I almost…read moredied from becoming violently ill from some mystery illness I was pointed towards this hospital by my VA representative. I recommend to anyone this hospital !!!

The Doctors are one thing but an ugly nurses personality and dispositon is another. You can't be…read moreugly to patients or their visitors, especially if you are the HEAD NURSE Tina, on the third floor. Good luck with her, that is all. 10/04/2025

DON'T GO THERE! The ugly short dark brown haired woman at the front desk on April 7, 2026 around…read more10:30 or 11:30 was so cold hearted. She ask my name so I told her. I freely gave her my drivers license so she would get my address and everthing correct. My whole name was on my Louisiana Drivers license but the one in the computer was just my first and last name. She ask me if I had a name change or what? She laughed at me for saying I didnt change my name and if you look closley you would see my whole name signed on the bottom of my license. She laughed at me again. I was burning up with fever and feeling really ill but she did not care at all. She laughed at me one more time when I said to her (Do you think this is funny?) I felt humilited at that point and said give me my drivers licence back. I started crying as I exited the door. All she did was laugh on my way out. As someone in need of medical care I chose this horrible. This heartless female should not be in the medical industry. She likes to see their patients suffer. She cost them another customer and from all the bad reviews they will not be in business very long. If you want caring Drs and nurses go to the one off of Hwy 22 on Heavens Drive. They are awesome! They are a wonderful location and everything is all shinny and new and no one laughed at me. They took me in the back and gave me everything I needed. I will see you again Urgent Care on Heavens Drive 70471

I would avoid this location at all costs! My dad almost died because of their negligence. They…read morerefused to perform the necessary tests that I knew he needed which led to sepsis, a-fib, blood pressure crashing, etc. Thank God for Lakeview and their thorough care. After a week in Lakeview and a month of IV antibiotics, he is regaining his health somewhat.

The staff at Covington Trace ER and Hospital are some of the most kind and compassionate…read moreindividuals I have ever met. Not only did they care for my son, but they made sure the entire family was comfortable and well cared for throughout his stay. I am recommending them to everyone I know!

This place was spectacular and clean. The staff was so incredibly calming and comforting during a…read morestressful situation. Everyone was accommodating and got us back within minutes for an emergency situation. Care was handled instantly and they were very thorough on follow-through's and providing information. Highly recommended!

My husband needed rehabilitation after a long hospital stay for a serious health issue. I cannot…read morecompliment AMG enough, because even though it is a hospital for debilitated people with very serious issues, the nurses treated him like he was in a Five Star hotel...even when he was being "difficult" and the level of personal care and rehabilitation therapy was outstanding. The medical and administrative staff was also compassionate and astute. I don't compliment the medical profession often, but AMG deserves the highest praise I can give.

From the owner: AMG Physical Rehabilitation Hospital is a state of the art, twenty-four bed specialty hospital,…read morelocated in the heart of Covington, LA. We provide inpatient physical rehabilitation services. We accept Medicare, Medicaid and private insurance.

My daughter was in there recently and your staff lost her dentures, they didn't want to help with…read moreno compensation so we will have to replace them at $2000 This place could care less !!!

Upon admitting a friend to this facility we were told that I could call for status updates. I am…read moreher acting Medical Power of Attorney & Patient Advocate. A Release of Information was signed for me to obtain updates on her status. Since her arrival, I've called every day trying to obtain a status update. Not once have I received a return phone call. I provided the necessary patient ID #, which you are to provide when calling. This was pretty useless. My friend was a voluntary admit on a 72 hour hold. Documents were signed for her to be released at the appointed 72 hours. Be forewarned. If you choose to be admitted on a Voluntary 72 hr hold make sure you sign the 72 hour release documentation upon admit. It will take two physicians to declare you "Mentally Stable" in order to be released. Don't overlook this documentation. The patient, my friend was to be placed in the detox unit. When I finally was able to speak to her I was told she was on the psychiatric ward. This is unacceptable. She witness incidences she should not have. She is non-confrontational. During a group session inpatients were confrontational. She bowed out and went back to the safety of her room. Later, when she was asked why she left the group she told them she "does not do confrontation". This was an appropriate reaction from my friend. I'm not sure where the communication breakdown is, but it needs to be addressed. While I am aware that can be very overwhelming for personnel to attend to inpatient needs, it is their responsibility to keep loved ones informed. I have been a patient advocate for many years. I'm well aware of how to navigate the healthcare system and well-versed in what the laws are. I believe facility needs to improve their communication efforts and/ or be held accountable.