WARNING: Unsafe medical practices and faulty equipment. Please read this before donating at this…read moreJacksboro Highway location. I had a terrifying medical emergency here due to a complete failure of basic safety, untrained staff, and broken equipment. Needle Mistake: The phlebotomist rushed my stick and completely missed my vein. When the machine started throwing error codes, a floor supervisor came over. Dangerous Fishing Maneuver: Instead of taking the needle out and doing a clean re-stick, the supervisor aggressively dug and scraped the needle inside my arm for 20 to 30 seconds trying to save the line. Sensory Blackout: This physical trauma caused my blood pressure to crash instantly. I completely lost my sight and hearing, trapping me in a terrifying greyout state of unconsciousness for 3 to 5 minutes. Non-Existent Emergency Equipment: When you faint, medical protocol requires the staff to immediately lay you flat or tilt your legs up to get blood back to your brain. The donor chairs at this legacy facility are completely outdated and cannot recline. Negligent First Aid: Because the chairs are outdated and stuck in an upright position, gravity kept the blood pooled in my legs, actively starving my brain of oxygen. Instead of performing actual physical first aid to restore blood flow, the staff just stood there and eventually handed me a drink (which you cannot even swallow safely while upright during a blackout due to risk of aspiration). Aftermath: Because they left me vertical during a multi-minute blackout, my body could not recover normally. I was left with profound physical exhaustion, cold sweats, and a pounding, severe headache for the rest of the day. This center is operating with outdated infrastructure that lacks mandatory emergency features to protect donors. The floor staff is severely undertrained and does not know how to manage a medical crash. I have officially filed a formal safety and operational violation report with the FDA regarding this facility's equipment and training failures. PROTECT YOUR HEALTH AND GO SOMEWHERE ELSE. UPDATE: Upon exercising my legal data rights, l forced Grifols corporate legal to release my backend files. The electronic system footprint exposes massive fraud: Floor Supervisor Brett Krahl and Bridget Burrell caught manually rewriting medical logs 4 hours after the incident and deleting evidence to hide an 18-minute emergency delay where I was left blacked out and upright in an outdated emergency chair. Avoid this location at all costs.

The staff conspired to have me and my husband deferred by giving me a test result for a false…read morepositive of syphilis.

Went to this location 4 times and out of the 4 times the staff were rude and very inexperienced…read more Every time I went in they either blew out my vein or left a scar on my arm! The customer service was really horrible and the lady at the front counter shouldn't be working there saying inappropriate slurs to me and was so bad I just left. I would not recommend going to this place because they will hurt you or worse... give you scars or blow out your veins because no one has the proper training.

It's one of the best plasma donations I've ever been too, the staff are outstanding and always…read morebring a smile in for work!

Tammie and Reese were amazing from check in to supervisor stick ( my veins are small) so thats my…read morerequest. They had oreos yall. So happy, great and v Not my usual location, and they were amazing. They treat me like im a regular already , and this place is closer to my home. My stick was quick. Great care.

I love this location so much! I've gotten to know the staff and seeing their faces when I visit…read moremakes my anxiety subside because I know I'm in good hands. They always make sure I'm doing well with the donation, checking on me. The snack and beverage bar is always filled. This visit, they informed me that they were doing antibody screenings with my blood which is really interesting! Thank you Carter Blood Care for being in my community.

This place is very unprofessional and the staff are rude. The place is too small for the amount of…read morepeople that come in and it's not well maintained. The quality of care does not meet the standards that are expected from a medical facility and when you bring your concerns up to the staff they more often than not will blow you off. Out of all of the plasma centers I have gone to, this is by far the worst. I would suggest you try another spot because I can't imagine this place follows the proper protocols required in this industry.

I appreciate the staff and time to help me. They are very professional and nice and is great…read moreopportunities to make extra cash

Making an appointment and checking in with Crystal was fast & easy. The staff provided water and…read moresnacks for patients. Brittany assisted and checked on me during the entire process. My overall experience was a great one! When I donate again, I will choose this location. Staff members are professional and the facility is very peaceful.

Great people doing a great thing…read more This is the new/old location. This was the original site of Carter for many years and they decided to tear down the old bldg and rebuild a new state-of-the-art bldg in its place. These people really take care of you while taking care of our community. Everyone go and donate at the center of your choice. It's worth the pain of a stick in the arm and a half hour of your time - plus you get a stylish t-shirt for your trouble.

When it comes to THR, I'm a bit biased, but I always try to view them from the perspective of a…read morepatient. As a patient, I really enjoyed my pre-op visit. The ladies at the check-in desk were courteous. There was a slight hiccup with the billing, and it was handled well. They forwarded the issue to the registration department, and we worked it out from there. My registration clerk did a great job. She was fully versed in what she was presenting, and she was able to clearly explain/answer the questions I had. She was efficient and left nothing unanswered. From there, I joined the nurse for the actual pre-op. I'm horrible with getting names, but my nurse was great. Again, everything was fully explained, and she addressed every question asked. Bravo to both of these ladies who assisted me; it was a great visit, and they fully prepared me for what's to come. My only note: Grade F The registration office is a bit too open, and the patient information can be heard in other rooms. They have sliding doors to close off the waiting area, but they do not have doors on the other side. Because there's no way to fully close off the rooms, they are violating HIPAA due to everything being heard in other rooms. I heard the clerk asking for the full name, DOB, verifying insurance, etc. That is not acceptable. Parking: I was in the Justin Tower; they do have valet, but I'd be leery of using it. There was so much going on around the cars, I wouldn't feel comfortable adding my car to the mix. There's plenty of parking around that tower; parking elsewhere would be a short, but brief walk.

I don't have too much of an opinion about this hospital. I've only ever had outpatient surgery…read morehere, and gone to a few doctor appointments here. The parking downtown can always seem intimidating, but for such a big hospital in a crowded downtown area, the parking was pretty easy. I do wish that they had a sky bridge from the parking lot into the hospital like they did for the employees, but it was locked. That being said, I've had worse experiences at hospitals, but I don't really have a complaint about this one.

They never respond to refill request and never complete referrals in a timely manner. So bad I had…read moreto switch dr. Just start somewhere else!

Closed over half hour before posted closing time, so much for walk ins. Isn't this suppose to be a…read moreclinic?