Friendly front desk staff Not a long wait…read moreFriendly, professional XR tech Facility is clean and peaceful

Every time I go to Envision, I am haunted by the 'check in online' constantly until you do it and…read more'arrive 15 minutes early to 'check-in'. Well, I have two problems with this. 1) Filling out these forms online before your visit is already checking in. It says it right there. And of course, you can't do it just once. You have to do it, otherwise you're pounded with text reminders until you do and then you have to do it again a day before your visit. Like we have nothing else to do other than go through the check in process THREE TIMES, twice online and once at the facility. 2) Arrive 15 minutes before you appointment, well, I have a life, not much of one but it's mine. My time is important, just as important as anyone at Envision. If you want me to arrive 15 minutes early, make my appointment for 3:45 instead of 4pm. You're wasting my time with all of these 'check-ins' and as I said, my time is important to me. This policy is so 'strict' that arriving two minutes late at one appointment on the Oak Park facility due to traffic, they had me wait for 35 minutes before an office employee told me they'll be taking me in 15 minutes and 'sorry for the delay' for a CT scan that literally took 2 minutes at a different Envision. It took me longer to take all my metal off and put it back on than the scan did. When I complained, the woman told me I could talk to her manager and I told her, 'No, you can tell her. I don't repeat myself and it's just wasting even more of my time' I walked out and swore I'd never go back to that location. They were taking people that arrived AFTER me for more than a half hour because I was late by two minutes due to traffic. But this isn't the only problem location. ALL of them are like this. It's like a cult 'complete the check in forms online, do it again and arrive 15 minutes before your appointment to check in' and over and over and over again. And if you don't adhere to their policy, they make you wait. I will NOT arrive 15 minutes before my appointment. I will do my best to arrive AT my appointment time. Envision does not respect their clients and their time. In the future I will do anything I can to NOT go to an Envision center because of these two points. They must have gotten sick of getting complaints like this because there is literally NO WAY to make a complaint via email on their website. The only way I found was to put in a 'testimonial' on their site and I'm 100% sure this complaint will not be posted on their testimonials page but hopefully someone will see it and make a change, but I doubt it.

Yesterday, I visited the wellness center in Fort Worth to meet with the medical staff, Doctor…read moreStacy, NP Mary, and NP Aimée, and I ended up having a 30-minute deep tissue massage with Eduardo. I can't thank Doctor Stacy enough for suggesting it. I have been there before and appreciate the staff. The atmosphere is easygoing and calm. People are helpful without hovering, friendly when needed, and present if you ask. Sometimes it is enough to walk into a place, be treated well, and not have to work to be okay for someone else. Yesterday morning, I was carrying something heavy inside. I call it psychic pain because I do not have another word for it. It is not exactly sadness, anxiety, grief, or exhaustion, though it can contain parts of each. This pain sits between thought and feeling. I can do what I need to do while it is there: work, talk to people, answer messages, make decisions. From the outside, nothing looks unusual. Inside, my mind is trying to get away from itself. I know that tendency. When something hurts too much, my mind moves. It goes into the future or returns to the past. It analyzes, rehearses conversations, and tries to understand things that may not make sense. Sometimes it starts solving problems that do not exist. Thinking becomes an escape. I am present physically, but mentally I am somewhere else. I felt the stress in my body as Eduardo began the massage. I had not arrived thinking about my shoulders, back, or muscles. As he applied pressure, my attention shifted from my thoughts to my body. Some places hurt, and I realized how tense I had become without noticing. As he continued, my attention shifted to what Eduardo was doing. I felt the pressure of his hands, the resistance in my muscles, and where they began to release. I noticed my breathing and the table beneath me. I caught myself tensing before he even reached certain areas. These small physical sensations were enough to interrupt the noise in my head. For once, my mind was not deciding where I needed to be. I was present. Eduardo did not need to know what was happening in my life. I did not have to explain why I felt the way I did. There was nothing to analyze. He worked on my body, and my body responded. I spend much of my life thinking. It is part of my work and part of who I am. I watch people, listen, and make connections. I notice what is said and what is not said, in others and in myself. Most of the time, this is useful. Sometimes I overthink, and my mind keeps turning over the same things long after there is anything left to learn. During those 30 minutes, I did not need another insight. I just wanted to feel my body. The pressure kept bringing me back. My thoughts would drift, and then another sensation would return me to my body. I wasn't telling myself to be mindful or stay in the moment. That would have turned it into another mental task. When my mind moved toward something painful, I felt Eduardo working on another tense area, and my attention returned to what was happening. I was not trying to accomplish anything. I was there long enough for my mind to slow down. The psychic pain did not disappear. I do not want to suggest that 30 minutes of massage erased what I carried. What changed was my relationship to the pain. Before, it felt overwhelming and took up too much space inside. Afterward, it was still present, but it was not everything. That difference mattered. I could feel pain and also feel Eduardo's hands on my back. I could have difficult thoughts and still notice my breathing. I could carry something unresolved and feel my muscles begin to loosen. One experience did not cancel the other. They existed together. That is what being present means for me. It is not a perfect state where difficult thoughts disappear. My mind does not work that way, and I am not sure I would trust it if it did. Being present means I do not have to follow every thought when it tries to take me somewhere. I can notice what is happening without leaving myself. At the end of the massage, I felt different. Not transformed or suddenly free from what was bothering me. I just felt more like myself. My body was less tense, and my mind was no longer racing. I could feel where I was. Thirty minutes is not a long time, which is probably why the experience stayed with me. I can waste 30 minutes without noticing, reading things I don't need, answering things that could wait, thinking about something for the hundredth time, or worrying about a future that hasn't come. Thirty minutes with Eduardo changed how I spent the rest of the day. The physical experience of being cared for affected me more than I expected. It is easy to forget how tiring it is to think, decide, help, manage, respond, and hold things together. During the massage, I was not responsible for anyone else's experience. I did not have to produce anything. Eduardo knew what he was doing, and for half an hour I could stop. I walked out of the wellness center and noticed

Health care good quality care quality amazing in the office experience was great I very helpful and…read moresupportive and made me feel very accepted.

I had an emergency surgery on my finger joint back in December due to an unfortunate incident…read more After my surgery, I was told I needed occupational therapy. So I started to search around to see who would be able to have my insurance cover it. Vista Physical Therapy in Alliance gave me a call back and let me know they accept my insurance and that it would be covered. So I signed up with them for twice a week with my $25 copay. I walked in one day at the beginning of February (One and a half months after starting with them) and saw a weird balance on my account. I got worried because, I am already on a tight budget with everything else as is. So before I went in, I had them look to see what that was. The woman at the front assured me it was a mistake on the address for the insurance company and that everything was covered and good. She told me to just make my copay payment. So sure enough, I went for another month without anything being said to me about it. I paid everytime I went in and have an emailed receipt for every visit. In March, I get a call. Apparently, my insurance never covered occupational therapy and only would cover physical therapy. So they told me my balance was over $3k. First off, I confirmed with them 4 different times to make sure it was covered. You don't sell someone on a $25 copay and then come back and go "oh by the way, it actually wasn't covered and its going to be over $100 per session". Thats the business' mistake and the appropriate thing to do would have been to say "Hey, we messed up. Thats on us but going forward this is what you would need to pay per session". I would have never spent over $1k a month on 2 times a week when I already owe thousands in other medical bills. I've already spoken to a medical lawyer. I am very appalled by the situation and the way they handled it. I would like to note that the only reason I have 2 stars is because my therapist, Tori, was great.

I have been receiving physical therapy at this facility since. my recent shoulder and carpal…read moresurgeries. EVERY person working at this facility is awesome!!! from receptionists to therapy, i have been treated with kindness, patience, and respect. i always look forward to each visit. not only to receive the excellent theraput care which I am confident will restore my body to pre surgical condition, but also to see the sweet employees who welcome me and take care of me. Hands down, the best Physical Therapy establishment ever!

Super fast intake, exam/imaging and getting a CD per my son's doctors request. The staff was super…read morenice and helpful with instructions. This will definitely be my go to for imaging in the future.

I am not sure what it is but everytime I have to go thru this facility there is an issue. at one…read morepoint I waited three hours to have an MRI done even though I had an appointment. The second time I had an appointment I waited in hour and a half. And getting test results typically take 5 to 7 business days but anytime I go to another facility other than Bryant Irvin. Results typically take 5 to 7 business days but anytime I go to another facility other than Bryant Irvin my test results are posted the next day. I would say that if you are in a need for an urgent test that you request your doctor to put stat on the request for both the image and the results otherwise you'll be waiting for a while.

I had an excellent experience with this urology practice. The staff was professional, friendly, and…read moremade the entire process as stress-free as possible. They reviewed my imaging promptly and contacted me quickly with the results, so I wasn't left waiting or wondering what the next steps would be. After confirming my kidney stone, they scheduled my procedure much sooner than I expected. The surgery went smoothly, and everything was explained clearly beforehand. My recovery was easier than I anticipated, and I felt well cared for every step of the way. I truly appreciated how efficient, organized, and compassionate everyone was. If you're looking for a urology practice that communicates well, acts quickly, and provides excellent care, I would highly recommend them.

People that are in the medical profession should have a heart for the patient. It is so much better…read morefor the patient's. Time is valuable to everyone, LEARN how to schedule appointments. 3 hours to wait for an appointment scheduled is so unnecessary and unprofessional and uncaring

Me and my husband have both been here. Client care is great . There is something to be said about…read morethe office and how records are kept and/or delivered. Meaning, the computer system always seems to be down or not working in someway and they cannot email results they still use fax or snail mail Or you have to pick them up!! A lot outdated if you ask me considering location.

Came here for an MRI. Client care was impeccable. No waiting, techs were personable and while…read moredidn't rush me at all they also didn't waste time. This experience was far above my experience at a high volume imaging facility by the hospitals. Would highly recommend!

Went to Southlake location, the rep Ms. Corina was outstanding. she walked me through the entire…read moreexam and report in a very professional manner. She was very knowledgeable of all of the foot needs and got me fitted perfect with two pairs of Hoka shoes. I really needed them for my daily walks and every day foot necessity. I recommend everyone to go take care of your foot at that location or location closer to you. Or call Ms Corina she will help you out. Thank you, Sincerely Eli

With severe angle pain they x-rayed and issued my flexible angle brace. They were very…read moreprofessional, and caring.