I would be happy to give a decent rating; however, I have to say this has been the WORST medical experience EVER. I was referred by my dermatologist, called to schedule an appointment in mid November, 2021 only to find out BOOKING WAS OUT UNTIL MARCH 2022. Given the high degree of concern I have regarding the growth on my eyelid, as well as the risks involved, I decided to book the appointment with Dr. Minhora. I did confirm with the gentleman answering the phone that my insurance was accepted at the practice and also inquired regarding the possibility of getting on a cancellation wait list. I was told there is not a cancelation list, however, I should periodically check back to see if there is a sooner opening. I did that. Only to find out the only days to call back are Tuesdays and Wednesdays. Of course that information was NOT part of the initial scheduling conversation! I proceeded to call back numerous Tuesdays and Wednesdays to no avail. Meanwhile, the growth on my eyelid was continuing to increase in size as well as cause me severe eye irritation. I decided to wait as my March appointment drew near. I then received a text message confirming my appoint to which I replied. The day prior to my appoint at approximately 3:30 in the afternoon. I received a call informing me the practice does NOT TAKE my insurance! Needless to say, I was upset and frustrated along with a whole other level of emotions. I explained to the somewhat curt individual (female) that I checked months ago, was told the practice does take my insurance and her response was well I don't know why they would have said that, but we don't. I then asked why I wasn't contacted months earlier so I could find another specialist, and never received a response. I also inquired if there was possibly another doctor/surgeon she might be able to recommend and was given an immediate NO! She proceeded to tell me she was canceling my appointment for the following morning. HOWEVER, that evening, I received yet another text CONFIRMING my appointment the foloowing day. Confused, I contacted the office prior to my required departure for the appointment, thinking that possibily I was still going to be seen. Yet another front office individual answered the phone only to confirm my appointment was indeed cancelled. Of course I questioned why then was I still getting text messages confirming my appointment and the response was oh its probably a glitch in our systems. I let it go and tried to move on, BUT IT HAS BEEN EXTREMELY DIFFICULT BECAUSE THEIR SYSTEMS CONTINUE TO TEXT ME LINKS TO THEIR SURVEY TO RATE MY SATISFACTION LEVEL WITH THE PRACTICE AND THE DOCTOR THAT I HAVE NEVER BEEN ABLE TO SEE!. I did try to ignore several additional messages, but have continued to receive the annoying texts and determined the only way to stop them was to take the survey and therfore you are now able to determine whether or not you are willing to experience the same exasperating experience, frustraction, lack of customer/patient care and concern as well as the inefficiencies of an extremely poorly managed medical practice. I did send my survey to the practice and as of this rating have not had a response.
I guess time will tell to see if this doctor and/ or practice actually reads and acknowledges the sheer incompetence that are going on each day in this practice. I will wait for a response.... read more