Oddessy lazer tag was by far the most unprofessional venue for a child's birthday party. I attended a birthday party earlier today for a friends sons 5th birthday and I walked in while the party was going on and right off the bat one of the employees gave an unapproachable attitude to us when we asked where to go for the party. She rolled her eyes and asked "which party." I told her who I came for and she said "literally right over there" while shaking her head. so we walk over and join the party. Ignoring her snide remarks. The party ends after awhile and we go to the ticket machine and the same employee walks right through our little sister, nudging her out of the way. Who is 13 years old, and rather small. Didn't apologize or anything, just continued to what she was doing. We brought it to attention that it was a little upsetting that she didn't at least apologize for her actions. She then got a cold attitude towards us and rolled her eyes again! Still didn't apologize for it. At this point we are a little frustrated that this employee isn't giving good customer service for it being a "child friendly" place. So we ask another employee if we could speak to a supervisor about this, and we find out SHE WAS A SUPERVISOR. How unprofessional. She continued to feed a bad attitude to us. Talking to her fellow employees about us, bad mouthing us because of something she did. Another family member walked up to the front counter and asked if there was someone else she could talk to about the situation, she again rolled her eyes and said no, and refused to give us another number to call. Said she couldn't give out the owners number or any other supervisors name or number. And that she "spoke to the owner already about the situation" While still having a bad attitude, then told her "well I didn't ask you to come here" so the family member got pretty upset that this supervisor was being so rude and unprofessional for being a supervisor, and being very unhelpful. We stayed and talked with this girl for a good 30 minutes trying to get the owners number, the mother explained to her (in a calmly matter, given the circumstances of the employees behavior..) said she was not going to leave until she spoke with the owner because she is paying for this birthday party, and has been receiving rude comments and smug looks from this girl. The supervisor then told her "well if you don't pay then we will just send it to collections so that's fine" after that Another employee finally gave us the number to the owner. The mother of the birthday boy called him up and explained to him the situation in which he said some very interesting things. Said the employee had already explained it to him and said that she told him her side of the story, in which she said we were holding up the line and refusing customers to come in. Which is untruthful, there was nobody else in line that whole time. She was trying to make herself seem innocent. I have been to many places who have had bad employees, but this by far is the worst. For being a supervisor you need to have a professional attitude while in a place full of children of all ages. That is not how you handle a situation. Especially when it was her own actions that started this whole thing. It would not have went that far had she just owned up and apologized to the little girl she walked right through. I am not writing this to tell you all to not go there because you all have different perspectives on this place, however this is a warning for the case that you do choose this place. The place is great, the employees on the other hand need more supervision it seems. I believe her name was Zara or Dara or something relatively close to that. As she refused to give her name. This girl does not deserve to be the face of oddessy. That's not a good look for your place of business. read more