I was worried about the shipping from Florida to California as some parts get damaged. all my MBZ parts showed up in perfect condition. Fender, Bumper & Headlamp. I own a Body Shop and things like that can cause delay's. I will order from you again. Rob. read more

Seems their game is to take your money and hope you never do a lot of work to get it back. So if you have searched for a part elsewhere and it always comes up "not longer available" it will be unavailable here to. But they won't let you know. Then won't send a refund after you contact them. Seems to be their whole business model just scamming folks who don't follow up. I have contacted the FTC, Citi and PayPal so far. And I i just started an hour ago after being patient for 6 weeks. read more

Total scam website. Took my $1061.30 for a part they do not have and cannot obtain and are refusing to refund my money. If you try to call them the phone just rings forever, no one ever answers. I've sent multiple messages/emails with no response. SCAMMERS !!!!!!!!!!!!!!!!!!!!!!!!!! read more

These guys are awful. They go by multiple names and the one I found them under was ".express-toyotaparts.com". I placed an order for an exhaust system. I didn't hear anything from them for eight days other than a tracking number that never worked. I emailed and Asked them to cancel the order because of lack of communication. They then finally replied back to me the next day and said my order had already shipped and they can't cancel it because it's in transit. They said there was probably something wrong with the tracking number, but don't worry about it. It should arrive any day. The next day I get confirmation that the order shipped THAT FOLLOWING DAY. They literally lied that it was in transit and said the order had already shipped, so they can't cancel it AND THEN AFTER the convo they shipped it...AFTER I complained the tracking number said it arrived at THEIR local shipping depot. These guys are scammers and liars. Don't do business with them ever. It took WEEKS to get my part and I'm not happy. ExpressToyotaParts, Express Toyota Parts, OEM Vehicle Parts, they are scammers and not reputable. The reason they lied about it shipping is because they charge you a 20% restocking fee for returning it. So they wanted to make sure they made money either way! SCAMMERS read more

OEM Vehicle Parts - Auto Parts & Supplies Near Me - Hudson, Massachusetts

do not buy from this group. The asked for my VIN for proper fit. I spent $100's only to find out from the dealer that it will not work with my RAV 4. I cannot return it even though it was a part sold to me in error. Thier fault with their VIN DATA. another part that went along with it from a competitor was retuned without any issue. read more

I wish I had read these reviews before I made a purchase from this fraudulent company. I entered my VIN number on their website and it said the running boards I wanted for my 2025 4-Runner would fit. They sent me an obviously used and restocked set that were also the wrong model. They would not fit my vehicle and did not look like the picture of the item on their website. After a dispute through Paypal with them, they agreed to a refund if I send the parts back. Shipping from CA to FL costs more than the price of the items. I hope they go out of business. Terrible company taking advantage of people. read more

This is a very shady operations. Ordered parts and then two days later cancelled the order. My Credit card was noted as pre-authorized but not credited. Received response from Customer Service that they would cancel and not necessary to adjust credit card as parts never ordered by them or shipped. I have all the email copies noting this. Tracking my credit card and a week later, they charged my credit Card. Several attempts to contact them and no answer. Fortunately, contacted my bank immediately stopped payment. Again, a very shady business. read more

Over the last five years I have ordered from OEM Vehicle Parts many times. Every time minus this last order has been a positive experience as their website is put together well and parts are shipping out quickly. My thoughts are like many businesses over the pandemic this one has suffered with staffing as the current people managing it seem incapable of communication and even filling basic orders. My suggestion for anyone looking to purchase parts here would be to call them and see for yourself the level of customer service and competency. If your order is not shipping quickly I would request a refund from your credit card company as the typical limit is 30 days after a charge on cards. Hoping OEM Vehicle Parts gets their business sorted out. It is nice when services like this work and make it easy to order the parts and receive them in a timely manner. read more

Sent me the wrong part then refused to give me a return address for a refund. Went on for weeks...you're lucky to get a callback or an email response. Reported this "business" everywhere it counts. read more

If I could give 0 stars I would. Beware of this company. Purchased 2 items and all I have received is a email of the sale. I have tried multiple times to get in touch with them by phone and email, conveniently no one ever answers or replies. If you like waiting for your purchase or just a phone call, this is your company. read more

I placed my order for my LR4 rubber floor & cargo mats on 4/12/2025. After about two weeks went by and I hadn't heard anything about my order I called them to inquire about the status. The lady I spoke with was named Deb. She proceeded to tell me the mats I ordered weren't in stock and she couldn't tell me when they would be available. I told her to just cancel my order and I will find them somewhere else. Similar to these other reviews, she acted like she couldn't cancel my order. Right then I knew something was wrong. I hadn't even received the product, and it hadn't shipped yet and she acted like they couldn't cancel the order. I tried to do a search for the business and they operate under several names. OEM vehicle parts and express Land Rover parts As far as I can tell. I finally received my order May 28th. This business is sketchy at best and I would never recommend them or do business with them again. No phone calls or emails to provide an update. It wasn't until I threatened reporting them to BBB.com my order was magically sent. read more

May 08, 2024 Order # 47753 update: Another 3 month went by, NOPE. They never refund for the cancelation !!! Talked to the customer service lady, she provided the manager name and email. Yet I emailed "Matt'. Also asked for her name, but she gave me a very hard time and never .... !! Let's see how long more it going to take affective. read more

I ordered a part for my car, and the process seemed straightforward at first. However, it turned into a frustrating experience. I ordered a part specific to my car model--I know exactly what I drive. The part arrived fairly quickly, but the box seemed unusually large for what I had ordered. The next morning, I tried to install it and quickly realized it was too big. I double-checked my order to ensure I hadn't made a mistake. I hadn't. I contacted the company, and they asked for my VIN and photos of the part they sent. The following day, I received an email stating that I had ordered the wrong part. But I knew I hadn't. I reviewed my order again and discovered they had changed the product details on their website. Here's what happened: the website initially listed the wrong product number for my vehicle. After I sent my photos and VIN, they corrected the product listing--and then claimed I had made the error. I work in tech, so I understand how these things work. What made it worse was their refusal to own up to their mistake. I would have been happy to exchange the part and even pay the $25 shipping fee to get the correct one if they had simply apologized. Instead, they blamed me and insisted I ordered the wrong part. When I asked for a refund, they said it would cost me $25 to return the item because, in their view, I made the error. The lack of accountability was a dealbreaker for me. Had they admitted the mistake, this could have been resolved amicably. If you decide to order from this company, take screenshots of everything. I, however, won't be ordering from them again. read more

There horrible crooks, radio screen showed up scratched but you cannot tell in the pictures when advertised , now they want to restocking fee and shipping and now they won't even return any phone calls they should be in jail read more

I placed an order on O9/25/23. I did not even get a tracking info 10/2/23 so I wrote an email asking: How do I track the order? Then on 10/2/23 from XXX@oemvehicleparts.com, saying: Hello xxx Our apologies. Per Dealer/MB The part (s) you ordered is currently Backordered. ... We can continue to wait or Cancel the part. Please advise Much appreciated. So on 10/2/23 I wrote back "... Please cancel the order and refund. " But still after a few day I had not got the refund. Then I called a few days later, a man answered and said he would check into it. Then I appealed to PayPal on 10/16/23 for a refund for a product not delivered. On 10/26/23 I received an email from PayPal as following: "We've issued a refund of $. to you on October 26, 2023. It may take up to 5 days for this refund to be reflected on your PayPal account or ..." Good Job PayPal. I hope my case will help many of us who are scammed. read more

SHOP SOMEWHERE ELSE! This company is all about taking your money!!! The return policy sucks because you have to pay a 25% restocking fee plus pay for a return label! In this day and time with many competitive companies out here save yourself the time and shop else where! We recently purchased a "new" $800+ Mercedes Sam Unit and the item came damaged with burnt relay slot! This company does not respond to emails when it has something to do with a "return" nor do they pick up the phone!! I am honestly surprise this company is still in business but time will definitely tell!! I am a business owner this company just lost a consistent customer! I am very dissatisfied with my purchase and how customer service doesn't exist all of a sudden when its time to make a return. read more

OEM Vehicle Parts - Auto Parts & Supplies Near Me - Hudson, Massachusetts

What a great place to do business with. They were able to find me the exact hardtop in the right color for my MX-5 Miata, when no one else could. they kept track of my order & shipping all the way till delivery. always available to answer my many questions. A special thanks to Matt & Deb for service above and beyond! KenK read more

OEM Vehicle Parts - Sparkling Black hardtop on a 2006 copper red mica MX-5 - Auto Parts & Supplies Near Me - Hudson, Massachusetts

Over charged us on shipping, shipped only 2 of 3 parts. The 2 parts they shipped, exterior door parts, we shipped the wrong Color. Had to send 3-4 emails to get them to reply. My recommendation- shop elsewhere. read more

Avoid this company at all costs. They are a joke if you have to send anything back if they even respond or allow it to go back. Then you get to pay shipping both ways plus a 20% restocking fee. Buy it from someone else. I own two auto shops and will never use this company again and I would suggest you find another company which there are plenty to purchase from that do not steel 20% to put unopened boxes back on the shelf and sell again. Very poor customer service and it took me to file a claim on Paypal for Deb or whoever works in returns to get back to me to say sure send it back for 20% restocking. SAD!!!!!!!! read more

I made an order over a month ago on august 7, on the webpage still says processing items, even though I even had to pay for "express shipping", I have called many times no answer, send 14 emails through the contact us page and not even one answer. Update: they contacted me and we resolve the issue. read more

1 star is giving too much credit, online ordering, be wary! I ordered a part from this business and turned out the description (picture or should I say computer generated sketch ) is not the same as the actual part. I've tried getting in contact by phone, both numbers listed on their site. No answer, I called several times (early because of time difference) NO ANSWER!! I emailed customer support various times, their reply "Our apologys will get back to you shortly", shortly has been almost a month. I finally got a reply after I requested a refund. They wanted clarification on what I was sending back, and I cut and pasted what was sent in the original order. I have yet to hear back from them. Poor Poor Very Poor Communication, Customer Service sucks dont rely on the pictures posted. So if you order, you better hope you get what you really need, because Im telling you will have to figure something out, as I had to. Oh yeah, her name is Deb Moyner. She doesn't get back to you "shortly" or "ever." OEM Let me also say I might get a reply from this review, and I look forward to it!! read more

Scams, Took my money and said part was on backorder then ghosted me. They also waited until 30 days before letting me know thus cant dispute transaction anymore. Still have not receive parts yet. Waiting 1 year now. Maybe itll come in when im dead. Thats one way to scam read more

I made the purchase of a motor support, but although the purchase could be made, they did not have stock, I requested a refund, almost 1 month has passed and still no response read more

I ordered (#31459) some parts from them, and hood arrived bended and bumper was damaged too. The package was terrible. I opened claim for refund and after 2 months I still didn't get refund. The customer service is terrible they don't answer on calls and emails. Stay away from them! read more

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The prices you get from this website are by far the most competitive even with shipping. The brakes and rotors I received were well packaged and in perfect condition! Shipping times are usually longer depending on the type of parts you purchase so yeah it'll never be faster than going to your local dealership. read more

OEM Vehicle Parts - 2015 Mazda 6 Rotors - Auto Parts & Supplies Near Me - Hudson, Massachusetts

I ordered a tail light assembly. The one they sent was marked cracked in a black pen, and it certainly was cracked. I emailed them to complain, but got no response. I would NOT order anything from them! read more

OEM Vehicle Parts - Auto Parts & Supplies Near Me - Hudson, Massachusetts

Ordered part took about 2 weeks and to my suprise i opened the box just to pull out a broken part looks like who ever boxed it dropped it and didn't care to check it cause in the product bag it had broken pieces to one of the hold down ears and vent been messaging and emailing oem but they have yet to respond. So buyer beware cause those 5 star reviews are looking fake now read more

Terrible company! This company is awful, I placed an order for a part they said they had in stock. It was supposed to be here 11 days later. On the 12th day after receiving no shipping or tracking info and multiple attempts to get a hold of the company I got an email letting me know the order was now cancelled with no explanation or warning. Go anywhere else to get your parts, do not use this useless company Huge waste of time and energy. Way better options out there to get your vehicle parts from. read more

READ THIS REVIEW: Matt is the consummate professional. He is timely, organized, diligent, positive and overall an absolute pleasure to deal with. I've placed a number of orders already and just love the white-gloved service he has provided me each time. He has gone above-and-beyond. His website is strong: intuitive, efficient, powerful, accurate, attractive and an overall enjoyable experience. OEM Vehicle Parts.com has SAVED me TIME & MONEY. Just on my Lexus brake solution for my LS460-L, Matt's company saved me over $800. His website is so easily navigable, that too saved me tons of time: my most valued resource. I HIGHLY RECOMMEND Matt Patrick and OEM Vehicle Parts for any Lexus owners and I would imagine the same would hold true for those owners of Audi, BMW, Jaguar, Mazda, Mercedes-Benz, Porsche, Scion, Toyota and Volvo. I am looking forward to a long-lasting relationship with Matt & Team and look forward to continuing my patronage. I will strongly advocate for his business every opportunity I get whenever I get a chance, especially around the topic of where to buy their OEM vehicle/car/truck parts! read more

I purchased a 2014 Audi S8 that I have been repairing. I have ordered all of my part from OEM Vehicale Parts. Incredible pricing and awesome customer service. Deb responds quickly and always double checks to make sure the part thatI order is correct for my car. I highly recommend them for your part needs. read more

Placed an order #24633 in July 2020. Had to call several times to even get someone to speak to me. Got part of my order delivered in October after eventually speaking to someone but unfortunately my order was not complete. It is currently February 2021 and once again have not been able to reach anyone on the phone or through emails. Complete waste of money. Are they even still in business? read more

DO NOT ORDER FROM OEM VEHICLE PARTS! They are not honest nor do they follow normal refund practices. I ordered, by number, specific black mirror covers. The web site allowed for ordering parts by item number. The covers I received were white. After multiple e-mail messages, they agreed to a refund IF I payed to mail it back and pay for a 25% restocking fee. I payed to mail back the parts.To make matters worse, the refund reflected a 33% restocking fee! read more

buyer beware!! no returns honored regardless of new or unused parts. one star because no stars is what is really deserved.

Finally got a refund after I sent VISA after them. After nearly 5 months of emails and phone calls with no response. Nothing but AGGRIVATION. A company that operates in this manner should be out of business. Look at their YELP score. read more

There was some miscommunication at first, but Deb from customer service straightened everything out. Great customer service and very attentive to my needs. Give these guys a chance and you won't be disappointed ! read more

I live out of state and the team here (Matt in particular) went above and beyond to get the parts I needed on time! Would totally use them again for my automotive needs! read more

save your energy and avoid this company. ordered a driver's side visor for a vehicle and was notified that i should expect delivery in two weeks. was also told that i would receive an update when the product was shipped. i inquired twice as i never received any updates. both times i received generic responses, "the order is being processed and we will notify you when it is shipped". the expected delivery date passed and i notified them that i was very unhappy with their service and would indicate so in a social media review. they apologized and said that the item was back ordered by the dealer. if they had originally told me that, i could have gotten the product elsewhere and saved myself two weeks of delay and headache. order cancelled!! they overcharge for shipping also! read more

Parts came as promised, OEM and brand new. Shipping/receiving was a little difficult, just because the boxes were so large that they had to be sent through a commercial shipper, but it ended up being fine. I dealt directly with one of their representatives, and they were very communicative and helpful, which is extremely rare these days! The parts look and work great, and I am super happy about them! The price was very competitive too--couldn't find a better price anywhere else. read more

I went with this company because they had the lowest prices and previous good reviews. I purchased about 1500 dollars worth of lexus car parts on August 1st. From the very beginning communication has been spotty. I called 31 times over the span of 3 weeks (during normal business hours EST) trying to get a hold of someone and the phone was picked up a total of 4 times. I had more success through email although the emails didn't always answer my questions (hence why I would call when emails weren't answered or responded to). I was told many things over the phone (would get tracking numbers [was told this twice]), would have a return address for the incorrect parts sent to me) and Matt never did what he said he would. Honestly I think this company would be fine to use if the order is correct the first time or if the order isn't too big but lack of communication is the reason why I will never use them again. read more

I can happily say that OEM VEHICLE PARTS delivered on a super-rare JDM part from Japan. During the initial inquiry, I was told it would take approx. 3-to 4 months until I saw the part. Four and a half months later, I have the part and couldn't be happier! The service and updates from both Matt and Deb were stellar. I can confidently tell you these guys are legit, and I will be ordering again from OEM VEHICLE PARTS in the future! read more