I brought my fully operable vehicle to Firestone Complete Auto Care in Auburn, MA on June 28, 2026…read morefor a routine coolant exchange and oil change. During the service, I was informed that the radiator failed while Firestone was performing the coolant flush, leaving my vehicle inoperable. I arrived with a working car and left unable to drive it due to what occurred during their service. Imagine how shocked I was after being told I could not retrieve my vehicle and drive home. Note, this left me without transportation home and subsequently to work on Monday. I was told I would need a new radiator at a cost of $1,300. At no point prior to the service was I advised of any issue with the radiator or any risk that it could not safely undergo a standard coolant exchange. The failure occurred during Firestone's service, yet I was still presented with the cost of repair rather than a clear assumption of responsibility. Drew, the Service Advisor, attempted to back me into a corner verbally and became frustrated when I presented a differing opinion to his. Let me quickly add that Drew attempted to back me into a corner to complete additional services with them that would've run me over $5,000. I left extremely dissatisfied and beyond concerned about what I would consider very questionable business practices, inexperienced technicians, and poor customer service.

Great customer service. Larry the service Manager truly cares about his customers. He answered…read moreall my questions and thanked me for my business.

I planned to rotate my tires and called around to see what that would cost. One answer was $30, but…read morewhen I call TFT they said it was free. What? Free? I went to the Auburn dealership and after they rotated my tires the salesperson said the tires were on too tight and they accidentally broke the key for my wheel lock. The salesperson said that if I replaced the locking lugs (4) with standard lugs, they would pay for them. What? I got 4 standard lugs from an autoparts store and they put them on and filed a reimbursement claim. The salesperson Steve Robichaud, took responsibility for the problem even though TFT didnt cause the tightly installed lugs problem in the first place. That's the kind of service I appreciate!

Customer service 1 Work performance -10…read more Damaged my newly finished finished wheels and treated my properly and myself like garbage.

Have gone to Fuller for years. Always did a great job on more than one vehicle. I have no idea…read morewhat poor reviews would be about.

I've been a loyal customer for a long time, but I won't be returning after my recent experience…read more The employee, Lou, was extremely rude and spoke to me in a completely unprofessional manner. The manager didn't handle it any better--he said he would email the owner and that I'd hear back, but no one ever followed up. They need to seriously talk to Lou about how he speaks to customers. I will not tolerate being treated with such disrespect. Very disappointing.

Gabe is a person of trust here and gives always the best and final advice about the vehicle…read morecondition which saves time. Value for money all the time. Thanks Gabe and team for giving best and honest service to the society.

This place is an F Rating do not bring your car there it's a mistake if you do! He did not replace…read morethe part he used superglue to correct the issue but the issue was not fixed I was charged $500 he did not want to bother fixing it for me. I give him an F Rating! I brought my car to Hyundai in Auburn mass where It is now!

I've been using DT Automotive for years now. They are one of the best repair places I've ever used…read more They're friendly, know what their doing and extremly reasonable pricing.

They are the best? I had my brakes done they needed the works. Toyota quotes 1950.00 and these guys…read moredid the same job for under 1000. Best in town!!!

I would tell others to steer clear of this place. It is one thing to feel like you got overcharged…read moreand robbed (not that unusual these days), but when you add on the kind of unprofessional disrespect thrown my way, it makes you wonder how this place stays in business. I wouldn't give Midas my business ever again, even if they offered me free work.

I wrote a review last year and this year my is review is no different…read more Every person I encountered today was super nice, knowledgeable and helpful :) I am greatful for the ongoing positive experiences I have had with this location and I will continue to use them as my go to for my car services. Thank you for all you do! Felicia

I got my car inspected and was told I needed 2 new front tires. I went here and they told me I…read moreneeded 4 and it would cost me $890--an amount the guy pulled out of... the air, without even looking at my car. I went to another place instead and got 2 tires for less than half the price they had quoted me for four. So, no thanks!

Went in for tires yesterday and was met with friendly professional service. After consulting me as…read moreto how our vehicle is used they recommended a mid price tire rather than trying to up sell a premium one. The actual cost came in under what they originally quoted me which was already less than I had budgeted for! As I live relatively close they offered and I accepted a ride home they finished earlier than they originally promised! Then that came back in my car to pick me up and pay. They perform many other vehicle maintenance items too. Again the prices looked reasonable. They made themselves a new customer so I'll be back for my cars next PMI. I'll update once I get that work done.

UPDATE: Meant to add this at the time, but this location never gave me a refund for this garbage…read morework they did on my exhaust that day, falling apart in the middle of the parking lot. Called the manager that day and was told I'd be compensated and my card was in process. Never saw a refund, so I just took my losses and never went back. I still stand on that.

Walked in took my truck in and Fixed my leaking tire didn't charge me anything that's a great place…read moresuper friendly people