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    Off the Hook Vape

    5.0 (5 reviews)

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    Avalanche Skate Shop - Display cases filled to the brim, every sport

    Avalanche Skate Shop

    2.6(28 reviews)
    11.5 mi
    $$

    We have ordered online from this shop (shipping on one order, picked up locally on another) and…read morealso a 3rd order from their eBay storefront and each time has gone perfectly. Living an hours drive south and not realizing that this shop was close, I found the limited edition Landyachtz longboard I had been searching for on eBay and placed my order; it arrived the next day. I placed a second order on their website, with shipping, for trucks and wheels I needed for my older deck, and this order also delivered the next day. For The 3rd order, I ordered another complete longboard, online, and opted to pick up in store as I needed to shop for roller skate wheels and they were the only shop locally, that had them. John was super helpful! He not only help my daughter with her skates but also help my husband with some side buys, he needed, too. Walking around the shop, I saw so much stock on hand (I May have been drooling, lol) and plenty of options for skate boarding/longboarding, biking, scooters, accessories and the various parts/gear that anyone might need. Very fair, competitive pricing On everything we have purchased. Plus, the furry mascot, who happily barked a happy hello as we entered, made us feel right at home. I leave this detailed review as shops like this are rare, in a world of big box stores, where employees lack Experience and education, unable to offer the hands on service that a Small shop like this can. This *IS* the shop that you remember from days long gone and we are so happy to have found it, so close to home.

    If I could give zero stars, I would. Truly the WORST experience I've ever had with a business. I…read moreordered a board for my daughter for Christmas back in November 2025. They sent the wrong board. I sent the board BACK to them. They have claimed to have sent me the correct board, but it is now March 2026 and I still HAVE NOT RECEIVED THE BOARD I ORDERED. It has been OVER 4 MONTHS since my original purchase, I'm out over $200, my daughter still doesn't have her Christmas gift & they will not refund my money or send me the correct board. Terrible customer service & whoever responds to emails is the most unprofessional individual. They could not care any less about whether or not I get my board or my money back. 100000% fraud. Stay away from this company.

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    Avalanche Skate Shop - Small bike parts

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    Avalanche Skate Shop - Over 1800 decks in stock

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    The Hook Up - Thrasher, Diamond, Santa Cruz, beanies, ski masks, sun glasses, socks and more!

    The Hook Up

    4.0(12 reviews)
    32.5 mi

    thanks again to Alec for your help!! always a great experience at this location. I got exactly what…read moreI needed and it was quick and easy

    I rarely leave negative reviews, but this experience deserves to be shared…read more One employee with such a poor attitude can drive a business into the ground. Customer service is one of the most important parts of any business, and unfortunately, this employee completely failed in that regard. According to my refund receipt, the cashier who handled this entire interaction was Shawn. I have been a customer before, and my previous experiences were great. On one visit, I was helped by a young man from Colombia, and on another visit by a young woman from a Uruguayan family. Both were friendly, professional, and made me feel welcome. That is why this experience was so disappointing. First, I arrived at the store around 1:20 PM, and it was closed. I waited approximately 15 minutes before leaving. There was no sign explaining why the store was closed, and the door still indicated "Open." It was very confusing and unprofessional. I came back about an hour later, and the store was finally open. I mentioned to Shawn that I had been there earlier and asked why the store had been closed. His response was simply, "Because it was closed." Then he said he had been in the bathroom. After that, I politely asked him if he could show me the SATIVA pre-rolls. Instead of helping me, he pointed from behind the cash register with his finger and said, "Over there." I asked again if he could please show me the SATIVA pre-rolls, and once again he made the same gesture without even looking at me, while staring at his cell phone. It was obvious that he had no interest in helping customers. I finally pointed and said, "I'll take one of those." I then asked him if he was new because I had never seen him before. In a sarcastic tone, he replied, "I've never seen you either, and I've been working here for a long time." I paid $16.05 for a single pre-roll and received some of the worst customer service I've experienced. When I got home, I realized Shawn had given me the wrong product. I had specifically asked for SATIVA several times, but he sold me a HYBRID pre-roll instead. I returned to the store once again, very frustrated. Shawn then told me they didn't have any SATIVA in stock. I asked him why he never mentioned that during the purchase after I had repeatedly asked him to show me the SATIVA pre-rolls. Since he didn't have the product I requested, I asked for a refund. As a business owner myself, I normally don't leave negative reviews. However, I also believe that honest customer feedback is important so business owners know what is happening in their stores. If management has any questions about what happened, they can simply review the store's security camera footage. It will confirm everything I have described in this review, including the store being closed during business hours, the interactions at the counter, and how this situation was handled. After this experience, I honestly have no desire to return to a store where an employee treats customers with such disrespect, indifference, and lack of professionalism. I truly hope management addresses this issue because one employee like this can seriously damage a business's reputation and drive loyal customers away.

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    The Hook Up - Skate gear, helmets, shoes!

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    The Hook Up - Security containers, candles, mugs, gas masks, and more!

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    The Hook Up - Be sure to check out our munchie wall! Hard to find candies and exotic sodas!

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    Off the Hook Vape - vapeshops - Updated September 2026

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