It is ironic just how unorganized this store is…read more This location of Office Depot is not bad, per se, it's just, well...unorganized. It doesn't matter if you are looking to make an in-store purchase or if you order online and just need to pick something up, getting questions answered on the floor takes 15 minutes and at least 3 employees to answer, and picking something up takes about the same amount of time. The staff is polite, but not overly friendly, so that makes the wait time somewhat awkward, but apparently unavoidable. Honestly, we like this store because of its location and because they usually have a decent selection of products in-store, but as we have come to find out recently, some of the other locations nearby have much more engaging and helpful staff that make the buying process a little easier (especially for specialty items like furniture), and a little more enjoyable. Overall, this location is fine if you know what you are looking for, but if not, and you need help from some of the floor staff, I would check out the Office Depot location on 43rd Street. Cheers!

Judge for yourself: I tried to print three one-page documents on self-service machine from a USB…read moreflash drive. All four machines would not read the drive. Spoke to the store manager, JoAnn, who tried her best to blame it on me. First, there's something wrong with the flash drive. It's new and formatted on a new laptop running Windows 11. Second, there are too many documents. There were three, tiny files, period. Third, you loaded the flash drives incorrectly. I've been doing this for 20 years so, unlikely. I ask her to print it on the big machines that they use. Drive was read correctly immediately. She handed me 2 printed pages. I had 3 documents. When she tried again we found out that she had ERASED the files on my flash drive. Why!? Now she says it's my fault because she doesn't have time for small jobs like mine (which is why I always use self-service). She was rushed and deleted them without thinking. Well, good job. Hope they aren't paying her much. If you don't want business from small users, just say so. It's less offensive than what happened here. I went home, loaded the same files on the same drive and went to FedEx. Worked the first time and I was gone in 2 minutes. Okay, so lets review. Flash drive works fine on my computer, their computer and the copy machine at FedEx. Only YOUR copy machines fail to read it. How is that my fault? Okay, you win. I won't bother you again. Maybe you want to treat your customers with more respect especially since you never know whom you are being disrespectful to.

I would like to recognize Assistant Manager Renarda Reynolds and Supervisor Amarie for providing…read moreexceptional customer service. I came to Staples to have custom table mats completed for my goddaughter's graduation party. Before arriving, I was told by several people that the service could be done, and this was confirmed again when I arrived. However, one representative later told me that he would not complete the order. I asked to speak with a manager, and Amarie immediately stepped in. She listened to my concerns and assured me that she would personally make sure my order was completed. When I returned the next day, Renarda was in the Print Shop finishing my order without hesitation. Amarie and Renarda made me feel valued as a customer by listening to my concerns, honoring the commitment that had been made, and taking personal responsibility for completing my order. Their professionalism, accountability, and willingness to go above and beyond turned a frustrating situation into a positive experience. They made sure the table mats were ready for my goddaughter's special celebration. This is what leadership, management, and excellent customer service look like. Thank you both for going above and beyond!

Breonna was cashier and Amazon return person. SHE DID A LOUSY JOB AT BOTH. She stopped to tape 4…read moreboxes together and had me waiting with my Amazon return. AMAZON FORCED ME TO GO TO STAPLES. Breonna was so RUDE. Two women were waiting quietly when BREONNA SAID.. move back, POWER TALK BREONNA. No one was TOO CLOSE TO YOU. When i got to you, you started taping boxes..REALLY, you fool, a customer is standing i front of you and you are making her wait longer while you make boxes, snd then you leave me and go check out two customers..REALLY, BREONNA.. I WAS NEXT!! Fire BREONNA, please. Reporting this to Amazon.

The work is good. They can turn things around fast but you have to be willing to get treated badly…read more They are so rude over email and phone. They hardly acknowledge you when you pick up your items. Good work, terrible customer service.

These folks are amazing! Great quality printing, helpful, pleasant, fast and competitive pricing…read more Have been using them for years and always excellent.

I recently purchased some office furniture from Alex and I was very pleased with the furniture and…read moretransaction! I had called him the day before I visited, before to determine if he had any of the items that I was looking for. Although some had sold before I arrived, he still had a good selection of inventory, and his prices were very reasonable. Alex was very professional, helpful and pleasant to work with! JH Houston

I buy from Alex all of the time; they have excellent customer service and great prices. I would…read morerecommend them for buying preloved office furniture, they are great!

Must mention by name, Rowan R. was OUTSTANDING! go see this guy for all your furniture needs. Not…read moreonly provided excellent customer service, but provided what I see is missing in a lot of sales people these days is "Attention to Detail'. He listened and made sure my purchase needs were satisfied (even after the sale when I had additional questions). You can sit down and have a conservation with Rowan and he will listen and do his very best to accommodate you to what your furniture needs are. He will take the extra time & effort to "make it happen". Great selection, reasonable prices, friendly staff. 5 stars!!!

Excellent option when looking for furniture! I just got divorced and had to furnish an entire…read moretwo-bedroom apartment quickly. Rowan at the Kempwood location was extremely helpful. He walked me through the options and helped me pick out several items. The package for everything was extremely reasonable and they have been a delight to work with, from selection to delivery. I even had an issue and they resolved to my complete satisfaction immediately. Kudos to Rowan, Bob, and their manager Tatum. I highly recommend this group to anyone looking for furniture.

I cannot recommend Carroll's more. I've been a customer for 26 years and although I have lent…read morebought as much lately, they still treat me so well. The whole sales team is fantastic. I wouldn't go anywhere else.

Highly recommended! Carroll's helped us in our office move with new desks. Great price, extremely…read morereliable service and very customer friendly! They've been in business a long time and it shows. Thank you Tommy for making this part of our move so easy.

Went in to pick up a table. It had been missed that there was a broken leg so my husband left empty…read morehanded. Tatum contacted me shortly after willing to find another table for me, in better condition, and even deliver it. He was so responsive and the customer service was out of this world. Thanks again!

My sales Associate Armando, the manager, Jason & the whole staff always make my experiences great!…read moreI have a Corporate Lodging business and have been here half a dozen times, their OUTSTANDING costumer service and extremely amazing deals is why I continue to give them my business! Thank you CORT FURNITURE!!!!