car audio install was great, great prices on the stereo had…read moreto order all the components took two weeks but the install was great went to other top end install locations and got rattles even the big one Indep Audio they tried to fix it and still got rattles best buy install person was very intelligent and just did some chit chat cool person NOT with best buy first time no rattles on a car stereo install will return to this one over and over great customer service

I really like Best Buy. I've bought appliances and computers and phones from them and have always…read morebeen very pleased with my purchases. The computer is still going and I've had it a long time. It's an Apple IPad and I purchased it on sale. Very nice sales people too.

Currently writing this one my computer that the One Stop Computer Shop fixed! amazing customer…read moreservice! and reasonable prices! also SAME DAY FIX!

I have used these guys for two custom built systems. The first system was a power house, a…read morescreaming system that worked great for a number of years. The second system was okay. There was a missing slot in the back where it looked liked they put in a card slot of some sort but removed it. For some reason, I never really thought to question it. If you get a computer from these guys and see something like it-question it. Question it seriously. With my recent system, I have been experiencing some problems with it when trying to edit video. I took it into another local computer repair shop to look at it for me. I upgraded the RAM but he said I needed a video card. He tried to install a couple video cards but neither worked. He realized there was a "dead spot" on the motherboard. Same reason my USB drives on the front of my computer weren't working properly. So it's logical to conclude that empty slot in the back was where they tried to install a video card, but instead of replacing the motherboard with one that properly works, they decided to sell me the computer without a proper video card. And also knowing full well there were "dead spots" in the motherboard. Who does this? What kind of computer store worth any kind of reputation would treat a customer like this? Another thing I found out was the heat sink they put in my unit was for AMD, but I am running on Intel. This is just sloppy work, and leaves a very bad impression. Come to think of it, I recall after I got the computer, the CD/DVD drive wasn't working properly either. When I took it in, the guy working there got angry about it and broke the door off the drive. He installed another CD/DVD drive in a different slot. Hmmm... probably was an issue with that faulty mother board you put in there, I would imagine? If you don't want a reliable system, want a computer place that cuts corners, out right ignores faulty equipment they put in their custom built systems, and charge you a premium price, this place is for you. But I suggest if you want great service and a computer shop that actually takes pride in putting the best custom systems that will run for years and years to come, shop elsewhere. I am giving two stars- one star for the horrible custom built they sold me a few years back that I now realize was faulty out their door, and one extra star for the custom build they sold me before that that actually ran like a champ. The lack of consistency and lack of taking pride in their work and fixing issues that customers may not realize are a problem until years down the road is a reason to avoid these clowns. They don't value their customers at all. They treat them like putzes.

This place is very good. I got a tv here and the service was…read morenice. The price was about 100 buckarounies There was a guy and he let my dad pay with his phone number Very convenient 10/10

There is no way to call the store and speak to a human. All calls go through an AI agent where the…read more"intelligence" bit does not apply. You will usually hang up in frustration. Either go to the store in person, or deal with another vendor. I am done with Best Buy

BEWARE!! they didn't fabricate needed repairs, he told us he broke a part while fixing the screen!!…read moreUnfortunately, they wanted us to pay for it! I explained my husband's a disabled Veteran and relies on his laptop, didnt matter. Cost of the total repair was over the value so I left it there to avoid conflict. Horrible way to run a business.

12/13/24: This is 2nd time since 12/2/24 I needed to replace this cable or that. As before, Josh…read morewas super helpful and-ddd reassuring. He is the face of customer deLIGHT which is highest level of customer satisaction, to my way of thinking. Thank you for having super-knowledgeable, reassuring tech to help your customers relax a bit and believe we'll manage fine once home / back at office. Thank you, Josh; you remain my tech hero! Appreciatively, Julie R.

In December my laptop was stolen and I was desperately shopping for a replacement. I found Laptops…read moreKC had what I was looking for and I called Mike and I want to tell you that this guy is AWESOME. He took my calls, did a great job communicating, agreed to upgrade the hard disk from 500Gig to 1T. I placed the order Wednesday and he did it THAT DAY and shipped it THAT DAY so I would get it Friday 12/24 and have it so I could spend time on the weekend doing my set up and be ready for work Monday. He was great to work with, sold me a super laptop at a great price, upgraded it for a great price, and shipped it. I had it in less than 48 hours and before a holiday weekend. I highly recommended Mike at Laptops KC. Quality products, quality services, great prices. I will remember him and refer friends to them to buy computers. For the price of a basic medium grade PC at Best Buy I got a really outstanding Lenovo Thinkpad and I love it. Thank you Mike!

Mike at Laptops KC is great! I have been buying from him for about 7 years. He might be able to fix…read moreyour computer, but if he can not he can set you up with a great used laptop for 100-200. He guarantees his work. I promise I get no compensation from him in any way for referring people to him, but it is my pleasure to have at least one business like him (local, single owner, small shop, good guy, great prices, works with you) that I can refer people to. He does other things from time to time so open hours can differ, so maybe call... or just go down and see him. He has stacks of used laptops. I have purchased my last 3-4 computers (over 6-7 years) from him. All of them still work. I recently bought another $150 laptop from him just to use as a media player attached to my TV. PS Be sure to ask about upgrading to a solid state hard drive, it makes those thing boot so fast... I can not say enough good things about him and his work.

On a MOM mission to get a replacement phone to since one was stolen. To have this happen for iPhone…read moreuser is so complex and complicated but it's a process that's possible. Eric was extremely helpful, informative and patient. He was able to settle my nerves and get me through the entire process. I'm very grateful for the 14-day return policy as well. The only process that is ridiculously lengthy is how long claims take to get you a replacement.

I went to the Apple Store at the plaza today for a repair of the back of my iPhone 17. The back of…read morethe phone had shattered. It is the day after Christmas so I already understood that there may be longer than normal wait times and I was fully prepared for that. I also didn't make an appointment online, so again I was understanding of the possible lengthy wait. When I got there, I showed the employee that checked me in the back of the phone and he saw it was clearly shattered. He told me the next available appointment with the technician to repair the phone is at 4:30 pm. It was 2:45 pm at that time. I decided to wait. I walked around the plaza until around 4:00 pm and then checked back in. Around 5:15 pm, the technician came over to look at the phone. He looked at my phone for about 5 minutes and then checked his schedule and said they don't have any availability today to repair my phone. My frustration is the fact that I thought that the initial appointment I made for 4:30 pm was for the technician to repair the phone. I did not know that the "greeter" puts you on one list and then the technician puts you on another. I did not know that the employees don't communicate when the appointment is made. So I waited nearly 3 hours for the technician to look at the phone for 5 minutes and then say he did not have time to repair it. I asked to speak with a manager just to share that it would be great if the greeter could've mentioned their process before I waited 3 hours. I was understanding the impression that the appointment at 4:30 would be for the technician to fix the phone, not for the technician to check his schedule and tell me if there was time. Had I known that the initial appointment would mean that I will also get on another list to wait and possibly not be seen at all, I would've made a different decision. I would've liked the opportunity to make an informed decision. I explained this to the "team lead," Brian. He was immediately very dismissive. He even at one point asked me "Well, what do you want me to do?" I've spent a ton of money with Apple and at this specific location. I was hoping Brian would be more understanding and acknowledge how their process could be frustrating. Instead, he was dismissive from the start before I could even explain to him the problem and condescending as I explained my concern and frustration. Again, I understand that the holiday season is a busy time and I was fully prepared to wait. I just didn't know that their process involved being on two separate lists and that there was a possibility I wouldn't be helped at all. I thought that when I got on the first list, that was my appointment to actually get the help I needed and get the phone fixed. I think that the check-in process could be a lot more transparent. At the very least, the team lead could've been more understanding and less condescending and dismissive. I don't plan to go to this location again.

Recently just moved from San Antonio and found this gem. They will definitely always be getting my…read moreservices. Great people Great atmosphere Owner was outstanding Can't wait to get looking at computers from his company

Great support, smart guys - know their stuff. I've been a hobbyist for a long time but have gotten…read moretoo lazy to do my own repairs / replacements. Fair, honest and come to you.

Guy at shop has had my lap for over 45 days! On May 12, 2014 I took my laptop to shop, and as of…read more07/12/14 laptop still has not been fixed. He tired to return the laptop to me in 100 different piece. When I told him he need to put the lap back together. Screen was detached from and key board and there was other missing piece. He tired to say he has been trying to contact we to inform me about the problems with the laptop. He only called once back on June 14, 2014. When he told me what was wrong with the laptop and he encountered another problem that he would have to fix. When I walked into the store on 07/12/14, he could not give me a logical reason why laptop was still not fixed. He kept saying the store had been robbed, employees have stole customer merchandise, he had full behind on bookkeeping, and he had "Security" he had to do! Plus he wants to start saying he had other projects/laptops to work on before he could get to mine. Come on, you have had my lap top for over 45 days, and you could not find time to work on my laptop within those 45 days! Charges customers wrong tax rates! Please don't take Laptops to his guy.