1. The UPS Store

    1. The UPS Store

    0

    Independence, MO

    The UPS Store

    2.5 (13 reviews)
    Closed 9:00 am - 5:00 pm
    Updated a few days ago

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    5 months ago

    there is one older man who is not polite nor pleasant. I always hope he doesn't wait on me. the younger people are much nicer and polite.

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    Local

    Helpful 1
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    1 month ago

    Helpful 0
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    Photo of Lei J.
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    10
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    3 years ago

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    Local

    Helpful 2
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    Love this 1
    Oh no 1

    3 years ago

    Helpful 2
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    6 years ago

    Helpful 3
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    5 years ago

    Helpful 0
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    4 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 1
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    6 years ago

    Helpful 2
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    3
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    5 years ago

    Helpful 1
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    6 years ago

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    14 years ago

    They took care of my business in less than 10 seconds. Seriously.

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    7 years ago

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    8 years ago

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    Ask the Community - The UPS Store

    The UPS Store

    The UPS Store

    (41 reviews)

    I'm usually dubious of online reviews. People are more apt to rate a business poorly when they had…read morea bad experience- or conversely an absolutely stellar experience, but the threshold for that is way higher. So when I saw the abysmal rating thought "no, that can't be right. I should rate them, and write a review to balance out all the 1-stars." My motivation was bring balance to this flawed process. Now, it's just because I want something to write. I called with what ought to have been a simple question, ie "How much would it cost to overnight a check?" I have the address. I don't have the exact weight. One would imagine that the weight of a standard business sized envelope would be something that any mailroom would be able to ascertain. One would surmise that weighting a sheet of paper might provide the necessary data to complete the relatively simple task of telling me how much something would cost. I can only assume that paper is ample supply. It is an office supply store after all. One would think this would not be an issue. One would be wrong. "I'm sorry, you'd have to come in for me to tell you that." Now to be fair, the woman on the other end was very polite and pleasant. She had a good phone voice, and was easy to deal with. She just wasn't smart enough to figure out how to weigh a sheet of paper. Maybe she was having a bad day. Maybe I'm just an asshole. All that said, who am I kidding? I'm still going to go there next time I have a package that needs to be sent UPS, because it's the most convenient and drop off boxes don't give receipts.

    Very unfriendly customer care. They charge you for the most absurd items like if you need tape to…read moreclose a box. I will go to USPS anytime rather than help this bad company.

    The UPS Store - shipping_centers - Updated September 2026

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