I've visited the UPS Store in Midlothian several times over the past months, and unfortunately,…read moreI've had multiple negative interactions with an employee named Dylan. During my first encounter, I used the self-service printer after walking into the store, just as I had done on previous visits. No one had ever told me that I wasn't allowed to print on my own. After I returned from my car to print another document, Dylan approached me and told me I couldn't use the printer. The issue wasn't that he corrected me,it was the way he did it. His tone was rude, unprofessional, and unnecessarily confrontational. I explained that I genuinely wasn't aware of the policy because no one had ever mentioned it before. I ultimately asked another employee to assist me because I did not want to interact with him further. The woman who helped me was very kind and even apologized for the way the situation was handled. Today only reinforced my initial impression. When I walked into the store, there was only one customer being helped by another employee. Dylan saw me enter and immediately went to the back instead of acknowledging or assisting me. I watched him walk around the back area, return briefly to the front to look at his phone, and then head back again without ever offering to help. Another employee eventually asked him if he was going to assist me, and I responded that I would simply wait for the other gentleman because I did not want Dylan helping me.Customer service is about treating people with professionalism and respect, even when enforcing store policies. Unfortunately, Dylan consistently came across as dismissive, rude, and uninterested in helping customers. I hope management addresses these concerns because the other employees I've encountered have been friendly, courteous, and professional. One employee should not overshadow the positive customer service provided by the rest of the staff.

This store completely lied to my wife today regarding having a notary onsite. My called there this…read moremorning at 1030am and asked if need an appointment for a notary and they said no because they always have a notary onsite. Well we get there today 7/18 at 2pm and this guy tells us she's on break and will be back in 20 minutes to do a notary. We walk in and they straight up lied to us and said there's no notary on site. They completely lied to us and I will NEVER USE THIS LOCATION AGAIN.

First time here. The staff are welcoming. I needed a certificate duplicated and person who helped…read moreme is super helpful and efficient!

Super annoyed at the service here. I took a server to be packed and shipped, and their packaging…read morewas amateurish at best. My server had broken parts (and now missing parts, and damage). They charged 26 dollars for packaging. they could have charged 50. I would have paid 50, if they only woudl have done it properly.

The associates at this location were very helpful in assisting me with several stationary items…read moreneeded for my home office project. I was even directed to a section where sale items were located which would have obviously reduced their potential profit margin. Everyone was cordial and had a welcoming demeanor. Customer service well done!

If you are simply looking to make copies and leave...ok. If you just want to get some supplies and…read moreleave ...ok. But if you have a printing job you need done, then go to Fedex Kinkos. I noticed that every time someone came in with a request to get something set up, the printing manager would come up with some outlandish excuse or pricing that made the person leave or cancel their request. In the 2 and half hours I spent up there, there were more people with funeral programs that got turned away, than should have been. My order turned into a disaster. I ended up getting it done at Kinkos who finished it and printed it in less than 30 minutes.

Most of the employees value the idea of customer service and family. Indian Hills' communication…read moresystem is perfect for the busy customer.

If I could leave zero stars, I would leave zero or negative stars. for the third time I go to pick…read moreup my dry cleaning on a Saturday and nobody has shown up to work. Now I'm going to spend Saturday afternoon driving to Dallas to get a few work clothes for a business trip I'm taking.

I called Ryan, manager of both the Midlothian and Waxahachie locations, in a panic. Without naming…read morethe other place, I was given an inaccurate explanation as to why my laptop shutoff (and I potentially lost projects). Ryan went above and beyond to help, the Midlothian store also jumped in to help. Project saved!!

Yesterday morning I was unable to get a phone charger to plug into my phone when I got in my car. I…read moretried another charger & it wouldn't plug in either. I went to the AT&T store & they thought that the pieces that hold the charger in were blocking the charger from going in & said they could not fix it. I went to Twisted Tech & they said a piece of a charger had broken off into the phone. Bryson was so pleasant & helpful and was able to fix it in seconds! I highly recommend Twisted Tech! https://www.facebook.com/TwistedTechIT?mibextid=LQQJ4d

The GameStop used to have good retail workers, but after today, I'm buying games from Amazon. My…read morefriend and I were deciding who would buy what since she's on a budget right now. Scott listened to our conversation and decided homself that he would ring everything up together. Then instruct us to split the payment. We were confused because we had no idea what he was talking about and the total was too high and there were items on the card kiosk that werent supposed to be there. My friend and I told him we want separate transactions, but he instructing us on how we'd split the payment. We probably had to tell him four times we want to do separate transactions before he finally did what we wanted with some snarky comment, "I'm just trying to make it easier but fine." I know he wanted to do one transaction because i was renewing my pro account and if we did separate transactions, his conversion rates for pro accounts per transactions would go down, but we wanted separate transactions. We finally buy stuff and head out the door, and when i look over the receipts, i realize there's a code for bonus content he never pointed out. In fact, he didnt point out anything, just took payment and rushed us away from the counter. Then i get home and see i have an email that says Scott signed me up for auto renewal on my pro account! He never asked me if i wanted that, and i dont want that! Scott kept doing things without asking us or informing us so who knows if I got scammed on something else! I'm canceling my pro account. The only retail workers I run into at gamestop now are shady people like this, so I'm just gonna order physical copies online from other retailers who won't try to pull one over on me and then get an attitude when I tell them to stop that.

This place is awesome! I used to go to the midlothian (great as well). But I I gotta say I do love…read morethis location better because they cater to a larger population therefore you have a chance of getting an early release of popular games instead of going the day of release. Which doesn't happen often in midlothian. My last experience was AMAZING! It was about 3 weeks ago. They always have very nice and informative employees but being a girl gamer it helps when we see a fellow female!! Persephonie who is a newer employee is SOOOO sweet and she is so positive. Also a great sales women she 'encouraged' me to walk out with $150+ worth of merchandise and showed me items that I would have for sure missed out on if I was alone. Just today she called me to inform me that pop figures would be buy 2 get 1 free because she knew that I had pre-ordered a few. How amazing!! I've always had pleasant visits at this location but Persephonie goes above and beyond. Love her and this location!

CPR cellphone repair Technician Bo he is a straight-up honest professional with thr knowledge…read morerequired to address your cellular needs. Tell him Big Richard Recommend him...

The new Manager David is honest and has great integrity. He made every effort to diagnosis and…read morerepair my cellular phone. In the end the fault was likely the processor. They didn't charge me for their time even on the 2 items I approved because they did produce any results. Big Richard Waxahachie Texas

The guy that was working in the store he was amazing. Friendly he asked if we needed help and he…read moregreeted us when we walked in the door. My sister and I did our shopping and we went to the register and the the guy was so personal so nice that I will definitely go back to the store when he's working. Keep up the good work!

Very nice staff and very helpful. Friendly & showed me what was needing & offered discountsread more