I would NEVER rent through Off Lake Rentals again! Booked a house to sleep 10 for Memorial Day weekend. Two days prior to my arrival, I was notified by Off Lake that the heater to the indoor pool, which was included in our agreement and had a value (per their website) of $150 was broken, and we wouldn't be able to use the pool. They offered 4 - one time use passes to an indoor rec center pool that was 3 miles away - NOT the same as having an indoor pool where you're staying, nor does it cover the number of people staying at the house. I nicely explained this to Andrew Orr, and requested a refund of the $150 (value we were offered for having heated pool), plus the pool passes. Andrew's response, "I'll give you 8 pool passes and $50. I'm not negotiating here." Andrew did offer to give us a refund, but at that point he pretty much had us over a barrel, so to speak. Our plans were set to go to Deep Creek for the weekend, and I did not have time to look for another place to stay. Not to mention, the likelihood of finding a decent place available on a holiday weekend 2 days before arrival were pretty slim. He also was not terribly willing to assist us in trying to find another place to stay. When we asked him to look, he let us know that we were really putting him out by asking for his assistance. Then, what he came back with was not suitable. So, we stayed in the house w/ the pool, unable to use the pool. The house itself was ok. Very spacious. However, it was a chilly weekend, and the fireplace didn't work, there wasn't a DVD player as indicated in the listing, and the kitchen was very sparsely stocked - no large pots or pans to accommodate a party of 8 (size of our party) let alone a party of 10 (the number of people the house is billed as being max occupancy). No basics in kitchen that I'm used to finding in rentals (ie, salt & pepper). No night stands in MBR - kind of odd & a bit inconvenient. No clocks in house. I spoke to Bob Orr, the founder of Off Lake Rentals, after our weekend was over to let him know of the things that were not functional during our visit, and although he was very nice and friendly to speak to, offered nothing other than, "Gee, I'm so sorry." A company with good customer service would have offered a refund of the cost of the heating of the pool vs. 1/3 the amount. Incidentally, we never even had the opportunity to use the pool passes they provided, as it was far too inconvenient. read more