DO NOT HIRE!
1. The scope of the work was to cut back our large existing deck, add stairs using leftover Trex from deck and a new patio below with pavers, pavers were purchased by us. I am an Interior Designer with 17 years' experience. I gathered all my own dimensions and put together plans, demo and new so the info was all there and clear. They came and reviewed the job site and gave a price for full scope. There was no mention that anything would be an issue or was beyond their ability. Oscar had other projects that he was wrapping up so it was confirmed the project wouldn't start for 2 weeks, but no real timeline. We paid our 50% deposit per contract, which is meant to be used for buying materials needed to start our job.
2. As the weeks passed, I had to be the one to follow up, didn't hear back for days until Oscar finally replied with a start date. I was told the whole project would take less than a week given the weather. I had said that I wanted it done before Memorial Day and given the fact that they started early May and the timeline he gave we shouldn't have a problem.
3. They finally began work and were moving along nicely, deck cut back, stairs in place and ready to receive railings AND then came the lies, excuses and delays. I sat with my deck half done for over a week while Oscar was apparently waiting on the railings. I went online an confirmed the railing kits were readily available, so I was confused as to why we were waiting so long, he then tells me that someone from the team ordered the wrong railings and that he has placed a new order for the correct ones, which as I stated are readily available. We set for another week waiting for the railings, but at this point, my deck was already cut in half with floating stairs, so I had no choice but to wait for the railings. But while we were waiting on the railings there was no work being done to the patio area in preparation for that part of the scope.
4. Flash forwards the railings come in, it's completed, but past my deadline. At this point I lost all faith, confidence and trust, so I had to fire them. I could not continue to move forward in good faith and have them complete the patio portion of my project. I don't buy anything that Oscar is telling me, and I have already waited a month at this point to have the deck portion of my project completed when I was told it would be a week.
5. After I made him aware that he was not going to be working on the second phase of the project I took time to look at the deck and railing work complete and found a variety of issues, I made him aware of the issues with pictures and he said he would come by to look. I finally got him to come over and look at them, we discussed my issues, and he was going to come back to fix them, and he just disappeared. Oscar will not return my calls, won't respond to text messages so here I am left with work that is the not the quality I paid for.
6. Another item to point out is that throughout this entire process there was never clear communication on the schedule what days they would be working how long they would be working, but Oscar continued to ask me for deposits so that he could move onto the next phase.
In closing, do not hire this company, they will take your money, drag out your project, provide mediocre quality and leave you with issues that are now yours to deal with. read more