They hide costs from you and then send you a bill after. I was very clear from the get go that I wanted to know beforehand all cost because of how low income my family and I are. They assured me a visit to urgent care was 120(LIE) , which I paid upfront, and that all other procedures would be discussed. As soon as I got there they had me take a urine test before seeing the Dr. I assumed that was included in the visit like they do at Medallus. Saw the Dr and she ordered lab work which she told me was around 20. I agreed. Then I went home. Two weeks later I receive a bill for 113. I called the billing department and she did notice on my chart that I wasn't told about the actual cost of the visit itself 180. I remember asking the receptionist and she assured me the visit itself was 120. There was also a bunch of other Micro costs that I did not understand. Nothing but a bunch of heartless thieves here. Go to Medallus if you're low income and need care. They are upfront about what and how much. The nurses are also much nicer. read more

This review is strictly about the quality of facilities, care and selection of medical providers that we have experienced. Medical billing sucks everywhere and I don't hold the facility responsible for that. Our family has had the need for the ENT offices and the Dermatology offices at this location. In all instances we have been able to find good providers that have been personable, spent the needed time with us, and worked toward solutions for our issues. Setting appointments was easy and the timeframes were not out too far, a nice and refreshing change from some offices. Facilities are clean and easy to get around. This building has multiple floors with easy stair or elevator access. The only downfall is the parking, which really is not great. Small lot and I think the employees tend to park close, especially in inclement weather. Plan on parking a ways away and possibly needing to use stairs to get to the building. read more

When VA employees say the staff is horrendous and unprinted unprofessionals. You know it has to be bad. I was referred by the VA to this office. The office staff completely dropped the ball. My first time in. Completely ignored and treated like meat in a slaughter house. They couldn't make it more obvious they didn't care. After that. All the they submitted everything wrong. Wrong name. Wrong address, all the wrong info to the VA. The VA has recorder every single call and email, with the staff here at the Boutiful clinic. And it's so clear to see the lack of initiative. I received a phone call this morning after trying to do everything again because my condition is only worsening due to the staff here incompetence. This is how they treat veterans! Like this. Rude staff, delayed care, improper handling of procedure, and consistent dishonesty from the staff. No I'm worse, because the staff here, and still don't have care. YOU HAVE TO BE SERIOUSLY BAD FOR THE DEPARTMENT OF VETERANS AFFAIRS TO SAY YOU'RE IS AWFUL.. Very telling. Im really hoping they move me from this clinic. I don't want to work with rude entitled uncontrolled and unprofessional paper pusher anymore. That with only having dealt with a handful of engagements, reaped with horrible experience. IF YOU'RE A VETERAN OR THE VA REFERS YOU HERE. DON'T DO IT! read more

Came into Urgent Care pregnant and severely dehydrated. Dr. Darin Winn tried to test me for Covid then send me on my way. Horrible.

Practitioners are fine and very professional but beware of the Ogden Clinic Lab! They are out of network for Select Health for certain providers even though the providers are in network. read more

Yesterday I was seen by Dr. Winn at the Ogden clinic early in the morning at the urgent care walk-in facility. He was professional enough and we were in and out pretty quickly. I was there primarily because of the intense pain in my rib cage, but I also asked about the dull achy pain that's been persisting in my right calf for months. He made notes of my concerns about the leg and explained that we could call to schedule an ultrasound if we wanted or felt like it was needed at any point in the future. In the meantime he prescribed prednisone and a muscle relaxer to help deal with the pain and discomfort associated with the pain in my rib cage. He also ruled out the possibility of gall stones during a manual physical exam. The pain in my ribs has increased by nearly double every day since it first began on Sunday. Monday was painful, but Tuesday was excruciating, and today I am nearly incapacitated. It hurts to walk, sit, stand or breathe in spite of the fact I've taken the medications prescribed. Dr. Winn's assistant, Misty, called me and told me they would order a CT scan to rule out pulmonary embolism and that I should take advantage of an opening in the schedule and be seen today. She then transferred me to radiology and they put me on the schedule today at 3:30 PM. We showed up promptly and were checked in quickly. After I was ushered back and given a gown, the radiology tech conversed with me about some options. She asked me if I had an ultrasound to begin with. I told her that I had not and asked if that was an option or a better place to begin. She said normally an ultrasound will be given to look for deep vein thrombosis first, and then a CT scan is typically scheduled to investigate further if needed. By now we had used up what little time was available and and the radiology tech said I would need to get dressed and either call the doctor directly or speak with someone at the front desk on my way out. This is where everything went completely off the rails. I tried to explain what had just happened in radiology. The woman at the desk, who introduced herself as Trisha, looked at me with a dumbfounded expression on her face. She was rather aggressive when she asked why I had chosen to cancel the CT scan. Again I tried to explain the consult I had with radiology and that I merely wanted to get a better idea of my options and the order of priority. She acted somewhat flabbergasted by all of this and ultimately declared that she would need to meet with either Misty or Dr. Winn to determine an appropriate course of action. She disappeared for several minutes and upon returning emphatically stated that Dr. Winn had given an order for a CT scan and the ultrasound was not an option. She went on to say I would need to establish primary care with another provider and seek new orders elsewhere for the ultrasound from someone else. I explain to her that during my visit yesterday morning with Dr. Winn he himself said if we wanted to move forward with an ultrasound on the leg to investigate deep vein thrombosis, all I needed to do was call his office and let them know. Now suddenly I'm being told by the receptionist this is not a possibility and that she can't help me. She actually insinuated that I was lying when I told her the doctor communicated to me an ultrasound could be ordered by simply calling. So there I am, standing at the entrance of the clinic after having been seen by a doctor at urgent care yesterday and arriving for a CT scan today which was ultimately postponed in lieu of an ultrasound. My wife was with me, and she stepped in to ask how we could proceed or get a resolution to this situation. The receptionist became increasingly aggressive and with her eyes wide open stated "I can't help you. You need to go!" She repeated this two or three times as we tried to make sense of the entire scenario. I asked her if I could make Dr. Winn my primary care doctor and she said no. I asked her again if we could be scheduled with radiology for an ultrasound and she said no. She said I would need to seek care elsewhere in order to have an order written for the ultrasound. She said if I wanted to move forward with the order for the CT scan I would need to make that decision now. By now, I'm short on patience. I am in extreme pain and everything I've undergone at the clinic in the last 36 hours is about to get scrapped. If I'm being completely honest, I was totally blown away by the lack of care, concern, civility, and respect in what is supposed to be a professional healthcare environment. I can tell you one thing - unless there is a formal apology and some effort to provide the professional care I expected and which all people deserve, I won't be going back and I'll be sure to let my community know what to expect when they deal with Ogden clinic. read more

Big Pharma is a joke and Ogden Clinic is just another clown in the mix. They lied about my service and cost me $100+, so there's that. I scheduled a regular visit, paid my co-pay, talked to doctor about my issue, got a prescription, done. Then I got a bill showing insurance didn't cover it (*I've had the same top-tier insurance for about 20 years now so I'm not new to this). I called the Clinic saying there must surely have been a coding error. After hours of phone calls back and forth, Ogden Clinic stood by their coding which claimed that I went to the doctor with NO MEDICAL ISSUE AFFECTING ME, then discussed how I MIGHT have this issue in the future (Ogden Clinic coded my issue as "preventative" because I didn't have "active symptoms", but that logic fails because it's not possible to get an instantaneous doctor appointment outside of going to the ER!). I begged over and over to Ogden Clinic how this was A). not true, and B). didn't make ANY SENSE AT ALL! Why would I see a doctor about a problem that didn't exist?... They beat me down, got my $100+, but now I'm going to be sure to let everyone I can possibly find on the Internet that this is how they treat people. The Hippocratic Oath doesn't apply to Ogden Clinic! I've never had such an awful experience- now I see why they have such a poor rating on Yelp. read more

I have been with Ogden Clinic for decades. I don't remember when we started but it has been a long time. Dr. West was our Primary Care Physician. She retired and now I cannot get a Dr. there now. I have called several times and all they tell me is the Doctors here don't take patients with Medicare anymore so I have to find a Dr. somewhere else. I just signed up with Medicare in April. You would think that someone that has been with them for so long, they would find some way to get me a Dr. I was loyal to them but it is screw you to me now. I am 65 and now I have to find a Dr. I will not go back to any Ogden Clinics. read more

First time here. Til me to be here 30 min prior to fill out papers. One hour later I'm still waiting. Time management is horrible here!

Unbelievable the urgent care NP, Lane Christensen, still has a license. As a licensed healthcare professional, I sent my 21 yo daughter in while I was out of town to be checked for severe headache and other symptoms mimicking chicken pox. He blurted out, right after walking in, before doing a thorough assessment "it's not chicken pox!" He nonchalantly mentioned the clinic has recently seen other patients with similar symptoms. He did not order a varicella test as he should have. He did not give her a work release to be excused for her food service job. Varicella is an airborne disease. The next day she had red spots everywhere. I told her to go back to urgent care for a work release. He did not give one to her, and insisted her condition was not an airborne communicable illness. The next day after work I took her to an MD at IHC urgent care he confirmed chicken pox and he gave her a work release. I was so upset by this negligence for the public that I reported this NP to DOPL! He needs his licensed revoked! We also tried calling the administration department manager multiple times and never received contact from Ogden Clinic's management team. He needs to be fired! read more

Terrible experience with Dr. Fischer in urgent care. I had taken my husband in per he was experiencing bad nausea and stomach pains. While we were waiting in our room he had left to use the restroom and the doctor had came in and tried to diagnose him and give him whatever antibiotic she wanted when he wasn't even in the room for her to see! Then once he returned he sat on the examination table with a water bottle by his side for him to drink since he was feeling dehydrated. The nurse had told him not to drink any since they did not know what illness he had. No problem, we followed her direction and he didn't drink anything. Then Dr. Fischer finally came back in and sees the water bottle next to my husband, then in the rudest tone she speaks to us like we're dumb and we can't listen and starts berating us saying "No no no! He cannot have any liquids! Get that off the table right now!" I didn't feel like arguing or trying to explain to her that we did listen and he didn't have anything to drink. Then after she examined him and was telling us what we needed to do to help him get better, my husband had asked since he can't drink any fluids, what could he do to help himself feel better? She completely ignored him and was typing into her laptop. She was incredibly impolite and gave off the feeling that she did not want to take care of us and get us out of there as fast as she can. Does not have proper bedside manner. read more

ZERO STARS the IDIOTS who run this clinic have a NO COMMUNICATION policy with their employees: THIS CLINIC DOES NOT DISPENSE NOR WRITE PRESCRIPTIONS FOR NARCOTICS. IF YOU NEED NARCOTICS DO NOT STOP HERE, GO TO THE NEXT URGENT CARE YOU SEE; It doesnt matter how much pain youre in, it does not matter how ineffective non-narcotic pain killers are, it does not matter how long they take to kick-in, or how much work youll miss because of that, their policy is NO NARCOTICS. The receptionist told me one thing, the nurse told me something else, then my doctor told me something different than both of them. Then he wasnt the slightest bit phased when I told him that thats not what the nurse told me, no intention whatsoever to fix the communication failure, didnt tell anyone who might BRIDGE THE COMMUNICATION GAP BETWEEN THE RECEPTIONIST AND THE MEDICAL STAFF SO AS TO BETTER INFORM PATIENTS SUFFERING WITH EXCRUCIATING PAIN; he said, "theres a sign at the door that says we dont dispense narcotics," i said, "i dont need you to dispense me anything, i just need you to write me a script for it." He said, "thats the same thing" I said, "no it isnt, dispensing means you have it on hand and give it out, which i could understand could be dangerous for a clinic, that has nothing to do with writing a script so i could get it somewhere else." Then he replied that in medical terms thats the same thing. I work retail, we got signs everywhere, NO ONE READS SIGNS UNLESS THEY ARE FLASHING AND MOVING; AND EVEN FOR ANYONE WHO WOULD READ THAT SIGN, NOBODY WITH A FUNCTIONING BRAIN CELL THINKS THAT "DISPENSING" AND "WRITING A PRESCRIPTION FOR" ARE THE SAME THING... BECAUSE THEY ARE ABSOLUTELY NOT the same thing. So when I get out to the receptionist and tell her, "they neither dispense NOR write scripts for narcotics here, the doctor just told me," she wasnt the slightest bit phased either, no apology for the communication failure, all she could say was, "thats not what ive been told to say." (hence "the IDIOTS" who run this clinic) NO NEED TO REPLY, OGDEN CLINIC, ILL CUT AND PASTE YOUR WORTHLESS INSINCERE RESPONSE FOR YOU, AND SAVE YOU THE TROUBLE OF CUTTING AND PASTING IT YOURSELF: Thank you for sharing your experience. However, implementing changes involves an unnecessary drain on our resources that are better suited for lining the pockets of our administrators and bond holders. A member of our staff will respond only if necessary. read more

The new building is absolutely stunning. The providers there do top notch work. The problem is with scheduling and reception. When I was making my appointment with ENT I was on hold for at least 10 minutes. When I went to the actual appointment that took forever to schedule I was greeted by receptionists that were constantly eating and were very loud and disruptive. I had to shout my information to the receptionist that was checking me in. read more